SERVPRO of West Kirkwood/Sunset Hills

Critical: Professionalism, Value
I had an unfinished basement flood due to sump pump failure on a Saturday morning. The Servpro Kirkwood rep responded promptly and advised me they could take care of the damage, and estimated the cost to be around $2,500, at which time I authorized them to proceed. 3 days later they collected all of the fans, and sent me an invoice for $8,100!!! At NO TIME did anyone EVER discuss with me that the charges would be 2.5 times their initial estimate! I refused to pay after reviewing the detail of the estimate, and after a few weeks they charged my credit card for the amount of the invoice, less $100. Again, no discussion, no correspondence, nothing! Needless to say I am EXTREMELY frustrated with their lack of professionalism and business sense, and am looking into legal action. If this is their standard method of operating, shame on them!