ServPro of The East End

Review: We hired Serv Pro of the East end to assist with an Oil Spill. We chose them over another Serv Pro franchise as they assured us that it would be like it never happened and that we would keep coming back until the issue is resolved. Secondly, they even cited that a competing franchise was probation and that they were in good standing. They had many strong recommendations to address the issue. Shortly after the insurance company paid them for their initial work, they stopped returning calls and finally, after numerous attempts to contact them that "We consider the job closed". Despite the fact that the house still had significant damage which they had never addressed. Further they had not even completed half the recommended services that they suggested. Lastly ,much of their work was sloppy. In repainting our floor, they painted in a substance called "quick dry" rather than adequately cleaning the area. Weeks after their work the insulation they installed was falling down from the ceiling and the paint was pealing in areas. On top of all of this, they had a 500 dollar charge to our credit card to serve as a "holder" until the insurance paid. They refused to refund it even after the insurance company paid them many thousands of dollars. I had to dispute the charge with my credit card company. We remained appalled that they abandoned us and of their poor craftsmanship.Desired Settlement: Completion of work, or repair of poorly completed work