Servpro Of St. Mary's & Calvert Counties

DO NOT USE THIS COMPANY! I first contacted Servpro regarding a leather couch that had been soiled with human urine. They said I would have to set up an appointment for an estimate. Much to my surprise the appointment was over a week out. When appointment day came no body showed up at my house at the scheduled time. I called the company. They tried to call their service guy but was unable to get a hold of him for 45 minutes. The service guy, who I later found out, was the General Manager of the company, finally called me back and said he would not be showing up but he could give me an estimate over the phone. I didn’t want to wait another week for another appointment so I described the leather couch to him in detail. He then quoted me a price and told me to call the office to make an appointment if I would like it cleaned. The earliest appointment was 3 weeks out. I took the first one. On the day of my cleaning a service guy showed up and said he had no idea the couch he was cleaning was leather and he would not be able to clean it that day because he didn’t have the cleaning products. I called the office and explained to them that the service guy was unable to clean my couch because he did not have the proper cleaning products. I also let them know this was the 2nd time someone had to take off of work for this. I explained to them that I described, in detail, the couch to the first person who was supposed to give an estimate and ever showed up. At this point they told me that was their General Manager. The manager I was speaking to told me she would call me back in 10 minutes. She wanted to see if they had the cleaning product in stock and would send the service guy out again that day. When she called me back she stated they did in fact have the product but the service guy had never cleaned a leather couch before and did not feel comfortable cleaning mine but she could reschedule my appointment again. At this point I was done dealing with Servpro of St. Mary's. Their lack of competence caused to work days missed and a service that was never provided.