Servpro of Phenix City, Eufaula and Tuskegee

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***1, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI spoke to Mr*** yesterday, and he was very concerned about my experience and showed true concern for my complaintWe have reached a resolution and I will not be charged the full amountI appreciate his response and his kind attitudeEveryone makes mistakes, and I will not hold this against Mr*** or his company
Regards,
*** ***

The customer has only paid us for the water mitigation portion of this loss which was approximately $2,We have met with here several times to get a deposit on the repair portion of the loss to include her deductibleShe has not paid us either and we will not perform any rebuild services
until she signs our contract and pays us 50% of the repairs of front for material cost and laborAs far as the $4,dollar figure, that is between her and adjuster to resolve
We are meeting this morning with the adjuster and Ms*** to try to explain how the process works once again but we cannot perform services without being paid money upfront for our initial cost

On 1/18/16 @10:03am [redacted] received an email from Ms. Fitzgerald and at 10:57am [redacted] responded to her email and asked her to call him to discuss and as of today he has not heard back from her. Please note we did not charge her $2500 for the services we performed, she was charged...

half of the amount we originally quoted her. [redacted] is waiting on her to call him so he can resolve the issues she has.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]