SERVPRO of Northwest Spokane

In reviewing the concerns submitted by the complainant, we have decided to adjust this customers final invoice to reflect a "zero balance owed" and we have marked this file as "closed" - there will be no future collections efforts made and we consider this matter as "resolved".  Please...

note that while it is standard procedure for us to charge for "After Hours Services" which does include an "After Hours Service Call" charge, we were not able to confirm that this was ever explained to the customer during the initial call, prior to dispatch thus, our decision to waive these charges.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  I find it interesting that not one time did the office manager who spoke to my husband try to call us back to explain anything whatsoever.  All they did was scan a form , ask for some type of signature but NEVER did they give us an estimate for the cost on this job.  Our renter says they were there 2 days with air dryers .  The cost is outrageous and we are still not happy about it. 
We, as owners of properties, have never had someone just do a job without notifying of the cost.

This complaint has been resolved directly with the customer, customer satisfied with the resolution.  Please update file to reflect. Thank yiu.