ServiceMaster

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Reference the flooring issue: (1) Chipped and cracked planks were installed: damage/imperfections that were outside of "handscraped" finish.(2) Damaged planks should not have been installed in the first place. It is the installers (Sherwin Williams of Salisbury, MD) to inspect planks before installing. (3) Premier Restoration owner was verbally abusive to customer as he arrived and was entering home and in the home. (4) Wood flooring was only corrected AFTER homeowner's brother-in-law arrived; not before. Prior to brother-in-law arriving, Premier refused to make some repairs, replace planks, fill in open spaces. Reference the apology: Why argue about a hug and apology? Really? Premier sounds like a child screaming, "She said sorry first!". Is this professional? Homeowner is a trained Ph.D. in Clinical Psychology. Homeowner knows how to communicate in difficult situations and tried to incorporate those techniques in this way. FACTS:(1) Homeowner stated, "I'm sorry you are upset" to Business owner. Homeowner cried out of fear and frustration. Business owner hugged homeowner because of crying and apologized which was kind.      homeowner because homeowner cried.     
Regards,
[redacted]