ServiceMaster Professional Services Reviews (%countItem)
ServiceMaster Professional Services Rating
Address: PO Box 608, Saint Cloud, Minnesota, United States, 56302-0608
Phone: |
Show more...
|
Fax: |
+1 (320) 257-0157 |
Web: |
|
Add contact information for ServiceMaster Professional Services
Add new contacts
ADVERTISEMENT
They can restore adequately, but they are also one of the most dishonest companies I have ever experienced. My experience ended with the Minnesota Attorney General's office helping me to secure a discount for services billed that were never rendered. To me, this company is truly one that deals in fraud.
To give you an idea, the difference between what they originally were going to bill me and what was eventually reached was nearly $7,500. My needs were brought about after a sump pump backed up into my finished basement. First, they were going to charge me for dozens of fans that were never provided to dry out my basement. When I told them about this, they apologized and magically my bill went from 8,500 to 5,500. That is already after the initial estimator had said while looking at the damage that he believe it would come somewhere between 3,000-5,000. When the restoring part came the give me an estimate (only after I insisted) and said it was a worst case estimate. It didn't matter what services they provided, it just became the bill. One of the biggest problems is they are incredibly dishonest with the measuring of spaces. For example, a stairs that was 3 feet wide by 16 feet long was charged for 195 square feet of carpet. They said that that is because of how carpet is cut. Sure, and when I questioned why the carpet was the same cost since I had chosen a cheaper carpet that the allowance, again they adjusted the cost, but then increased the square footage at the same time. How does square footage magically increase just because you lower the price?
I would also suggest having them sign in and out when they arrive at your house. They overbill for labor hours provided. 2 people that were in the house for approximately 6 hours were billed for 16 hours.
As I learned for the MN Attorney General's office, the problem is that they are not licensed. I would avoid this company at ALL COST. Again, this is the single most dishonest company I have ever come across when it comes to billing. If you use them, make sure to go through the bill with a fine tooth comb and don't be afraid to fight them on their nonsense or use the Attorney General's office, because they are no aware of the nature of this company.
They finally gave me another $1,000 off in the end because they realized I had the goods on them.
They can restore adequately, but they are also one of the most dishonest companies I have ever experienced. My experience ended with the Minnesota Attorney General's office helping me to secure a discount for services billed that were never rendered. To me, this company is truly one that deals in fraud.
To give you an idea, the difference between what they originally were going to bill me and what was eventually reached was nearly $7,500. My needs were brought about after a sump pump backed up into my finished basement. First, they were going to charge me for dozens of fans that were never provided to dry out my basement. When I told them about this, they apologized and magically my bill went from 8,500 to 5,500. That is already after the initial estimator had said while looking at the damage that he believe it would come somewhere between 3,000-5,000. When the restoring part came the give me an estimate (only after I insisted) and said it was a worst case estimate. It didn't matter what services they provided, it just became the bill. One of the biggest problems is they are incredibly dishonest with the measuring of spaces. For example, a stairs that was 3 feet wide by 16 feet long was charged for 195 square feet of carpet. They said that that is because of how carpet is cut. Sure, and when I questioned why the carpet was the same cost since I had chosen a cheaper carpet that the allowance, again they adjusted the cost, but then increased the square footage at the same time. How does square footage magically increase just because you lower the price?
I would also suggest having them sign in and out when they arrive at your house. They overbill for labor hours provided. 2 people that were in the house for approximately 6 hours were billed for 16 hours.
As I learned for the MN Attorney General's office, the problem is that they are not licensed. I would avoid this company at ALL COST. Again, this is the single most dishonest company I have ever come across when it comes to billing. If you use them, make sure to go through the bill with a fine tooth comb and don't be afraid to fight them on their nonsense or use the Attorney General's office, because they are no aware of the nature of this company.
They finally gave me another $1,000 off in the end because they realized I had the goods on them.
Price gouging insurance companies is what they are good at! $1,550 for 4 fans in a 4 foot by 4 foot room. IICRC states every 10 feet should be a fan. Plus the house is Pre"78" and there is no sign of Lead Demo warnings or containment. Next email is to MNEPA. Tried contacting Service Master to get some answer on why such frivolous charges to the insurance company. Of course no reply or response from Service Master beside a statement of "We are an IICRC certified company".
Of course from my understanding Service Master was founded on a christian bases of Serving the Master not the almighty dollar. Oh well, this is just a small part of a $36,000 bill submitted by Service Master. Another good one is a charge for demo to a bathroom that never even got touched by them. Talk about a scandalous company. It don't matter if the owner goes to church, it is only as much a christian company as its worst employee. If your insurance tells you to call Service Master, DON'T DO IT!! Call Serv Pro or Pro Care.
Price gouging insurance companies is what they are good at! $1,550 for 4 fans in a 4 foot by 4 foot room. IICRC states every 10 feet should be a fan. Plus the house is Pre"78" and there is no sign of Lead Demo warnings or containment. Next email is to MNEPA. Tried contacting Service Master to get some answer on why such frivolous charges to the insurance company. Of course no reply or response from Service Master beside a statement of "We are an IICRC certified company".
Of course from my understanding Service Master was founded on a christian bases of Serving the Master not the almighty dollar. Oh well, this is just a small part of a $36,000 bill submitted by Service Master. Another good one is a charge for demo to a bathroom that never even got touched by them. Talk about a scandalous company. It don't matter if the owner goes to church, it is only as much a christian company as its worst employee. If your insurance tells you to call Service Master, DON'T DO IT!! Call Serv Pro or Pro Care.
Price gouging insurance companies is what they are good at! $1,550 for 4 fans in a 4 foot by 4 foot room. IICRC states every 10 feet should be a fan. Plus the house is Pre"78" and there is no sign of Lead Demo warnings or containment. Next email is to MNEPA. Tried contacting Service Master to get some answer on why such frivolous charges to the insurance company. Of course no reply or response from Service Master beside a statement of "We are an IICRC certified company".
Of course from my understanding Service Master was founded on a christian bases of Serving the Master not the almighty dollar. Oh well, this is just a small part of a $36,000 bill submitted by Service Master. Another good one is a charge for demo to a bathroom that never even got touched by them. Talk about a scandalous company. It don't matter if the owner goes to church, it is only as much a christian company as its worst employee. If your insurance tells you to call Service Master, DON'T DO IT!! Call Serv Pro or Pro Care.
I contacted Servicemaster to clean my leather furniture. I spoke with a DR Admin Assistant to schedule the cleaning. I was told since I have leather furniture, they use a different cleaning product. The technician came to my home to clean my furniture. He was very unprofessional. When he left, I looked at my furniture and it was ruined. The technician discolored my furniture in multiple areas. I called a spoke with the DR Admin Assistant and provided him pictures. I told him I didn't get a bill, which I was supposed to be provided one at the time of cleaning. I asked if I didn't receive one because the technician ruined my furniture and knew I would be contacting the company about it. The DR Admin Assistant was kind enough to tell me he would email one to me right away. I had to continue to contact him because I was not getting returned calls or emails. I was told that my furniture could just be wet from the cleaning, and would look normal after it was dried. It was not even wet. I was also told that it looks like I just wore out my furniture. I was also told it just looks like powder on my furniture from the cleaning products and could be wiped off. None of this was true. I asked if he spoke with the technician who cleaned my furniture. He said, "a little bit" I asked why the correct furniture cleaner was not used. He said, "I cannot tell you that" This is extremely unprofessional. I was told though that another technician would come out and clean it correctly, and get those spots removed. I knew that would not work but that was the only option I was given. The technician came out. He knew right away that the furniture was damaged from cleaning, and not just worn out. He never even attempted to clean the furniture. He spoke to the company on what to do. Nothing was done. But they did say they would not send a bill. Of course not- my furniture was discolored by a professional cleaning company. I would not recommend this company.
Here is ServiceMasters reply on the case: sounds like the furniture was damaged already from storm damage and we tried to do our best without luck.
SO Heidi was my customer out of Pine city, who called in asking if we could remove glass (“Storm Damage”), from her Couch. AT the time of the initial call I told her that we could not guarantee that we could get it all out, but that we could try.
Tyler went out to provide service on 8/13. He did not bring Leather cleaner, so he used dry release product, and did not take any before or after pictures. He also got the paper copy of the invoice wet, which is why that was not given to her.
Heidi called me back shortly after Tyler left, and told me what happened. She then sent me photos she took after the fact, the photos made it look like the couch was well worn in. I confirmed the details with Tyler. I then reached out to Julie, and I believe you for Guidance as to how to deal with it.
I called Heidi back and apologized and offered to have a different technician come out and give it a cleaning with a different leather cleaning product. She wasn’t sure what she wanted to do, so I told her to think about it and let me know how she wanted to proceed.
After several days, she called me back and we settled on having a technician (Miguel) go out there and try an alternate method of cleaning, she asked why we didn’t use this product the first time around, I told her I wasn’t sure why it wasn’t used initially. We negotiated a date to send someone out there again.
Miguel went back there 9/3. He tried cleaning a small area of the couch with the leather cleaning product. It wasn’t making things better, so I had him stop rather than make things worse. I had him ask them how they would like us to proceed, they said they didn’t want to pay. After clearing it with Julie, I told him to tell them that was fine, and apologize for all the trouble.
Happy to answer any questions.
I was told glass was not guaranteed to come out. But the other damage, bubbling on the couch and scratches from glass, could be taken care of. They were not. My furniture material was discussed prior to setting up the appointment and I was told a different cleaning agent would need to be used, so why was leather cleaner not brought for this cleaning? Was was a product used that would ruin the furniture? I do have before pictures of our furniture, proving the false statements of furniture being worn out are inaccurate. Miguel also verified that our furniture was not worn out, as Troy said, but discolored from the cleaning. I would like to know if Tyler (I was not given his name until now) also said the furniture looked this like prior to him ruining it. The random spots of discoloration also prove our furniture was not worn out. I spoke with Troy on 8/13 right after it happened and he was to get back to me. I contacted again on 8/14 as I didn't get anything resolved. I received an email back. "...I am currently in the process of working this out. I am planning on giving you a call back tomorrow morning with a course of action...". On 8/19, I followed up again as I received no contact. I got a call back and my option was to have it correctly cleaned so that was set up over the phone during this conversation. There was no waiting on me for several days. I wanted this taken care of immediately. Why would we pay for a professional cleaning company to discolor our furniture? That seems extremely ridiculous. I would not recommend this company for the main reason that furniture will be discolored and not taken care of appropriately.
I contacted Servicemaster to clean my leather furniture. I spoke with a DR Admin Assistant to schedule the cleaning. I was told since I have leather furniture, they use a different cleaning product. The technician came to my home to clean my furniture. He was very unprofessional. When he left, I looked at my furniture and it was ruined. The technician discolored my furniture in multiple areas. I called a spoke with the DR Admin Assistant and provided him pictures. I told him I didn't get a bill, which I was supposed to be provided one at the time of cleaning. I asked if I didn't receive one because the technician ruined my furniture and knew I would be contacting the company about it. The DR Admin Assistant was kind enough to tell me he would email one to me right away. I had to continue to contact him because I was not getting returned calls or emails. I was told that my furniture could just be wet from the cleaning, and would look normal after it was dried. It was not even wet. I was also told that it looks like I just wore out my furniture. I was also told it just looks like powder on my furniture from the cleaning products and could be wiped off. None of this was true. I asked if he spoke with the technician who cleaned my furniture. He said, "a little bit" I asked why the correct furniture cleaner was not used. He said, "I cannot tell you that" This is extremely unprofessional. I was told though that another technician would come out and clean it correctly, and get those spots removed. I knew that would not work but that was the only option I was given. The technician came out. He knew right away that the furniture was damaged from cleaning, and not just worn out. He never even attempted to clean the furniture. He spoke to the company on what to do. Nothing was done. But they did say they would not send a bill. Of course not- my furniture was discolored by a professional cleaning company. I would not recommend this company.
Here is ServiceMasters reply on the case: sounds like the furniture was damaged already from storm damage and we tried to do our best without luck.
SO Heidi was my customer out of Pine city, who called in asking if we could remove glass (“Storm Damage”), from her Couch. AT the time of the initial call I told her that we could not guarantee that we could get it all out, but that we could try.
Tyler went out to provide service on 8/13. He did not bring Leather cleaner, so he used dry release product, and did not take any before or after pictures. He also got the paper copy of the invoice wet, which is why that was not given to her.
Heidi called me back shortly after Tyler left, and told me what happened. She then sent me photos she took after the fact, the photos made it look like the couch was well worn in. I confirmed the details with Tyler. I then reached out to Julie, and I believe you for Guidance as to how to deal with it.
I called Heidi back and apologized and offered to have a different technician come out and give it a cleaning with a different leather cleaning product. She wasn’t sure what she wanted to do, so I told her to think about it and let me know how she wanted to proceed.
After several days, she called me back and we settled on having a technician (Miguel) go out there and try an alternate method of cleaning, she asked why we didn’t use this product the first time around, I told her I wasn’t sure why it wasn’t used initially. We negotiated a date to send someone out there again.
Miguel went back there 9/3. He tried cleaning a small area of the couch with the leather cleaning product. It wasn’t making things better, so I had him stop rather than make things worse. I had him ask them how they would like us to proceed, they said they didn’t want to pay. After clearing it with Julie, I told him to tell them that was fine, and apologize for all the trouble.
Happy to answer any questions.
I was told glass was not guaranteed to come out. But the other damage, bubbling on the couch and scratches from glass, could be taken care of. They were not. My furniture material was discussed prior to setting up the appointment and I was told a different cleaning agent would need to be used, so why was leather cleaner not brought for this cleaning? Was was a product used that would ruin the furniture? I do have before pictures of our furniture, proving the false statements of furniture being worn out are inaccurate. Miguel also verified that our furniture was not worn out, as Troy said, but discolored from the cleaning. I would like to know if Tyler (I was not given his name until now) also said the furniture looked this like prior to him ruining it. The random spots of discoloration also prove our furniture was not worn out. I spoke with Troy on 8/13 right after it happened and he was to get back to me. I contacted again on 8/14 as I didn't get anything resolved. I received an email back. "...I am currently in the process of working this out. I am planning on giving you a call back tomorrow morning with a course of action...". On 8/19, I followed up again as I received no contact. I got a call back and my option was to have it correctly cleaned so that was set up over the phone during this conversation. There was no waiting on me for several days. I wanted this taken care of immediately. Why would we pay for a professional cleaning company to discolor our furniture? That seems extremely ridiculous. I would not recommend this company for the main reason that furniture will be discolored and not taken care of appropriately.
I contacted Servicemaster to clean my leather furniture. I spoke with a DR Admin Assistant to schedule the cleaning. I was told since I have leather furniture, they use a different cleaning product. The technician came to my home to clean my furniture. He was very unprofessional. When he left, I looked at my furniture and it was ruined. The technician discolored my furniture in multiple areas. I called a spoke with the DR Admin Assistant and provided him pictures. I told him I didn't get a bill, which I was supposed to be provided one at the time of cleaning. I asked if I didn't receive one because the technician ruined my furniture and knew I would be contacting the company about it. The DR Admin Assistant was kind enough to tell me he would email one to me right away. I had to continue to contact him because I was not getting returned calls or emails. I was told that my furniture could just be wet from the cleaning, and would look normal after it was dried. It was not even wet. I was also told that it looks like I just wore out my furniture. I was also told it just looks like powder on my furniture from the cleaning products and could be wiped off. None of this was true. I asked if he spoke with the technician who cleaned my furniture. He said, "a little bit" I asked why the correct furniture cleaner was not used. He said, "I cannot tell you that" This is extremely unprofessional. I was told though that another technician would come out and clean it correctly, and get those spots removed. I knew that would not work but that was the only option I was given. The technician came out. He knew right away that the furniture was damaged from cleaning, and not just worn out. He never even attempted to clean the furniture. He spoke to the company on what to do. Nothing was done. But they did say they would not send a bill. Of course not- my furniture was discolored by a professional cleaning company. I would not recommend this company.
Here is ServiceMasters reply on the case: sounds like the furniture was damaged already from storm damage and we tried to do our best without luck.
SO Heidi was my customer out of Pine city, who called in asking if we could remove glass (“Storm Damage”), from her Couch. AT the time of the initial call I told her that we could not guarantee that we could get it all out, but that we could try.
Tyler went out to provide service on 8/13. He did not bring Leather cleaner, so he used dry release product, and did not take any before or after pictures. He also got the paper copy of the invoice wet, which is why that was not given to her.
Heidi called me back shortly after Tyler left, and told me what happened. She then sent me photos she took after the fact, the photos made it look like the couch was well worn in. I confirmed the details with Tyler. I then reached out to Julie, and I believe you for Guidance as to how to deal with it.
I called Heidi back and apologized and offered to have a different technician come out and give it a cleaning with a different leather cleaning product. She wasn’t sure what she wanted to do, so I told her to think about it and let me know how she wanted to proceed.
After several days, she called me back and we settled on having a technician (Miguel) go out there and try an alternate method of cleaning, she asked why we didn’t use this product the first time around, I told her I wasn’t sure why it wasn’t used initially. We negotiated a date to send someone out there again.
Miguel went back there 9/3. He tried cleaning a small area of the couch with the leather cleaning product. It wasn’t making things better, so I had him stop rather than make things worse. I had him ask them how they would like us to proceed, they said they didn’t want to pay. After clearing it with Julie, I told him to tell them that was fine, and apologize for all the trouble.
Happy to answer any questions.
I was told glass was not guaranteed to come out. But the other damage, bubbling on the couch and scratches from glass, could be taken care of. They were not. My furniture material was discussed prior to setting up the appointment and I was told a different cleaning agent would need to be used, so why was leather cleaner not brought for this cleaning? Was was a product used that would ruin the furniture? I do have before pictures of our furniture, proving the false statements of furniture being worn out are inaccurate. Miguel also verified that our furniture was not worn out, as Troy said, but discolored from the cleaning. I would like to know if Tyler (I was not given his name until now) also said the furniture looked this like prior to him ruining it. The random spots of discoloration also prove our furniture was not worn out. I spoke with Troy on 8/13 right after it happened and he was to get back to me. I contacted again on 8/14 as I didn't get anything resolved. I received an email back. "...I am currently in the process of working this out. I am planning on giving you a call back tomorrow morning with a course of action...". On 8/19, I followed up again as I received no contact. I got a call back and my option was to have it correctly cleaned so that was set up over the phone during this conversation. There was no waiting on me for several days. I wanted this taken care of immediately. Why would we pay for a professional cleaning company to discolor our furniture? That seems extremely ridiculous. I would not recommend this company for the main reason that furniture will be discolored and not taken care of appropriately.
Service Masters came into my home to handle fire damage. While here they handled themselves unprofessionally and broke thousands of dollars worth of my personal property.
We did make a mistake and did throw away kitchen cabinets that were smoked up from the fire and *** was going to use them in his garage shop as cabinets. I did submit a claim with my insurance company. My insurance company has tried to settle the matter with *** claiming they owe him for used kitchen cabinets as that is what he had and what they owe for. Here is a copy of my adjusters reply.
Trent,
The kitchen cabinets were older and he and his wife decided that they wanted to get rid of them. He wanted to keep them to use them in his shop.
Advised that with depreciation we would be giving him $75 per cabinet. There were 13 cabinets that were in the kitchen. There were 9 that were damaged or destroyed, so I offered him $675.
He said that wasn’t enough as it was going to cost him several thousand dollars to replace the cabinets. I advised him that they were already going to be doing the replacement and that we owed him for used cabinets.
He wasn’t happy with my answer, so I asked him to get me prices for used cabinets that he could find on Craig’s List, Buy, Sell, Trade, or other used cabinet providers. I was never provided any information documentation.
At any rate, his measure of damages is not replacement cost.
Kevin ***
Casualty Claim Representative
***
***
Minneapolis, MN 55440
Ext. ***
Fax
I am rejecting this response because:
Service Masters came into my home to handle fire damage. While here they handled themselves unprofessionally and broke thousands of dollars worth of my personal property.
We did make a mistake and did throw away kitchen cabinets that were smoked up from the fire and *** was going to use them in his garage shop as cabinets. I did submit a claim with my insurance company. My insurance company has tried to settle the matter with *** claiming they owe him for used kitchen cabinets as that is what he had and what they owe for. Here is a copy of my adjusters reply.
Trent,
The kitchen cabinets were older and he and his wife decided that they wanted to get rid of them. He wanted to keep them to use them in his shop.
Advised that with depreciation we would be giving him $75 per cabinet. There were 13 cabinets that were in the kitchen. There were 9 that were damaged or destroyed, so I offered him $675.
He said that wasn’t enough as it was going to cost him several thousand dollars to replace the cabinets. I advised him that they were already going to be doing the replacement and that we owed him for used cabinets.
He wasn’t happy with my answer, so I asked him to get me prices for used cabinets that he could find on Craig’s List, Buy, Sell, Trade, or other used cabinet providers. I was never provided any information documentation.
At any rate, his measure of damages is not replacement cost.
Kevin ***
Casualty Claim Representative
***
***
Minneapolis, MN 55440
Ext. ***
Fax
I am rejecting this response because:
Service Masters came into my home to handle fire damage. While here they handled themselves unprofessionally and broke thousands of dollars worth of my personal property.
We did make a mistake and did throw away kitchen cabinets that were smoked up from the fire and *** was going to use them in his garage shop as cabinets. I did submit a claim with my insurance company. My insurance company has tried to settle the matter with *** claiming they owe him for used kitchen cabinets as that is what he had and what they owe for. Here is a copy of my adjusters reply.
Trent,
The kitchen cabinets were older and he and his wife decided that they wanted to get rid of them. He wanted to keep them to use them in his shop.
Advised that with depreciation we would be giving him $75 per cabinet. There were 13 cabinets that were in the kitchen. There were 9 that were damaged or destroyed, so I offered him $675.
He said that wasn’t enough as it was going to cost him several thousand dollars to replace the cabinets. I advised him that they were already going to be doing the replacement and that we owed him for used cabinets.
He wasn’t happy with my answer, so I asked him to get me prices for used cabinets that he could find on Craig’s List, Buy, Sell, Trade, or other used cabinet providers. I was never provided any information documentation.
At any rate, his measure of damages is not replacement cost.
Kevin ***
Casualty Claim Representative
***
***
Minneapolis, MN 55440
Ext. ***
Fax
I am rejecting this response because:
This company did work for us here in the Houston area after flooding from Hurricane Harvey in September of 2017. We paid half down as required and once the mitigation was done, we paid the "final invoice" as it was stated in their email to us in November of 2017. Then in May of 2018 (6 months later) we begin receiving calls from a collection agency telling us that we had an outstanding bill of more than $1,200 for dumpster charges that they failed to include. ServiceMaster Recovery Management never once since us an additional invoice, nor did they ever bother to inform us of their error. Instead, they simply turned us over to a collection agency. Needless to say, the collection agency could care less that we had already paid and ServiceMaster Recovery Management. And Service Master was not willing to admit to the collection agency that they had dropped the ball and that they should not be hounding us for their error. Very disappointed with how we were treated after paying nearly $20K as per the contract...
We agree that we billed for disposal charges for their job very late. I did discuss this with the pastor and he was going to bring it to the board for a decision. I did not hear back from him. yes a collection agency helped us follow up on this. We did receive a payment of $550.00 last week toward the $1200 invoice we sent. We are accepting this a payment in full and have notified the collection agency that we are accepting this case as closed and paid in full. We are sorry that there was late invoicing on this disposal expense however we received this invoice late to us.... Things were a bit chaotic as it was hurricane work and scrambling to do the best we could under the circumstances. We are a company who cares about our services to our customers.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
However, I would still like to make sure that our original complaint stays on the Revdex.com website so that anyone who looks at the activity of this company will see the experience that we had. Again, a big part of the problem was not that they used a collection agency, but that Service Master never even tried to notify us of their error, but instead just immediately turned us over to a collection agency...
This company did work for us here in the Houston area after flooding from Hurricane Harvey in September of 2017. We paid half down as required and once the mitigation was done, we paid the "final invoice" as it was stated in their email to us in November of 2017. Then in May of 2018 (6 months later) we begin receiving calls from a collection agency telling us that we had an outstanding bill of more than $1,200 for dumpster charges that they failed to include. ServiceMaster Recovery Management never once since us an additional invoice, nor did they ever bother to inform us of their error. Instead, they simply turned us over to a collection agency. Needless to say, the collection agency could care less that we had already paid and ServiceMaster Recovery Management. And Service Master was not willing to admit to the collection agency that they had dropped the ball and that they should not be hounding us for their error. Very disappointed with how we were treated after paying nearly $20K as per the contract...
We agree that we billed for disposal charges for their job very late. I did discuss this with the pastor and he was going to bring it to the board for a decision. I did not hear back from him. yes a collection agency helped us follow up on this. We did receive a payment of $550.00 last week toward the $1200 invoice we sent. We are accepting this a payment in full and have notified the collection agency that we are accepting this case as closed and paid in full. We are sorry that there was late invoicing on this disposal expense however we received this invoice late to us.... Things were a bit chaotic as it was hurricane work and scrambling to do the best we could under the circumstances. We are a company who cares about our services to our customers.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
However, I would still like to make sure that our original complaint stays on the Revdex.com website so that anyone who looks at the activity of this company will see the experience that we had. Again, a big part of the problem was not that they used a collection agency, but that Service Master never even tried to notify us of their error, but instead just immediately turned us over to a collection agency...
This company did work for us here in the Houston area after flooding from Hurricane Harvey in September of 2017. We paid half down as required and once the mitigation was done, we paid the "final invoice" as it was stated in their email to us in November of 2017. Then in May of 2018 (6 months later) we begin receiving calls from a collection agency telling us that we had an outstanding bill of more than $1,200 for dumpster charges that they failed to include. ServiceMaster Recovery Management never once since us an additional invoice, nor did they ever bother to inform us of their error. Instead, they simply turned us over to a collection agency. Needless to say, the collection agency could care less that we had already paid and ServiceMaster Recovery Management. And Service Master was not willing to admit to the collection agency that they had dropped the ball and that they should not be hounding us for their error. Very disappointed with how we were treated after paying nearly $20K as per the contract...
We agree that we billed for disposal charges for their job very late. I did discuss this with the pastor and he was going to bring it to the board for a decision. I did not hear back from him. yes a collection agency helped us follow up on this. We did receive a payment of $550.00 last week toward the $1200 invoice we sent. We are accepting this a payment in full and have notified the collection agency that we are accepting this case as closed and paid in full. We are sorry that there was late invoicing on this disposal expense however we received this invoice late to us.... Things were a bit chaotic as it was hurricane work and scrambling to do the best we could under the circumstances. We are a company who cares about our services to our customers.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
However, I would still like to make sure that our original complaint stays on the Revdex.com website so that anyone who looks at the activity of this company will see the experience that we had. Again, a big part of the problem was not that they used a collection agency, but that Service Master never even tried to notify us of their error, but instead just immediately turned us over to a collection agency...
I contracted them to clean my carpet on February 23, 2018. I was unable to go check carpet until yesterday March 11, 2018 and it looks like nothing was done. We told them that morning they came that my vacuum gave out and they said they had one they used before cleaning the carpet so wasn’t a problem. We also told them there was a some furniture that would have to be moved. There was still small stuff on floor under the furniture when we checked yesterday. To me, it doesn’t look like it was done at all. That morning they showed up, we let them in, showed them what and where needed to be done, we paid them $373.18 to have our carpets cleaned and we left so they could clean. Nothing was done.
called me 17 days after the service was completed and demanded that I reclean the carpet as she said it was never done. First, they were still there moving out when we arrived. My gps shows that the carpet cleaning van was on site from 8:47-10:15 that morning. She kept telling me that they never cleaned the carpet to the point I told her that I would not go back to clean as I know that they were done that morning. They had a Rug Doctor that they had rented and told the techs that they were trying to get the stains out themselves. That did not work and we did not have success at removing the stains either. Stains are just what they are..Stains. Certain dyes in liquids that come into contact with the carpet fiber will absorb them and lock them in. My guess is that 17 days later she did not get her security deposit back and was blaming ServiceMaster. I told her on the phone that if she would have been cordial on the phone that I would have offered to send a tech out to inspect the carpet but she kept insisting that I had to redo the whole job as it was never done according to her. She then threatened me saying she was going to call the Revdex.com if I did not comply with her demands. In the 32 years we have been in business, I can honestly say I have never had a complaint of this sort. I always want to make every client happy. I would still be open to have a tech come and inspect the carpet and attempt to remove the stains again. However, she would need to be there at the time this happens so she can witness the attempt.
I am rejecting this response because:
What they are saying is not true. We have the place until the end of March so our deposit has nothing to do with it. The carpets were not cleaned. It is a five bedroom house with multiple levels. 21 steps besides. And they are saying they cleaned that whole house in little over an hour? We never rented a rug doctor as we own our own as we have kids in our house. We contracted servicemaster to come in because our rental agreement says carpets need to be professionally done. And if they did do the job like they are saying then they need to raise the bar on what they call clean. And he was not so cordial to me on the phone as well, I was the one that asked him to meet at the house and check the work and he told me he was not going back to that house. I asked again to meet at the house because that’s the way to check the work and he answered very rudely that he was not going back to that house. I hung up there bacause there was no talking to him at that point. I just want a refund of what I paid.
I don't have the time to argue about this...if *** wants her carpets cleaned again she can call me on Tuesday morning and I will set up a time to reclean the carpets. She will have to be there while we clean and sign a form saying that we completed the job that day. I never want anyone to be upset with my company, but I feel *** went about it wrong when she called me. Best time to call me is between 8-10 am. .
I contracted them to clean my carpet on February 23, 2018. I was unable to go check carpet until yesterday March 11, 2018 and it looks like nothing was done. We told them that morning they came that my vacuum gave out and they said they had one they used before cleaning the carpet so wasn’t a problem. We also told them there was a some furniture that would have to be moved. There was still small stuff on floor under the furniture when we checked yesterday. To me, it doesn’t look like it was done at all. That morning they showed up, we let them in, showed them what and where needed to be done, we paid them $373.18 to have our carpets cleaned and we left so they could clean. Nothing was done.
called me 17 days after the service was completed and demanded that I reclean the carpet as she said it was never done. First, they were still there moving out when we arrived. My gps shows that the carpet cleaning van was on site from 8:47-10:15 that morning. She kept telling me that they never cleaned the carpet to the point I told her that I would not go back to clean as I know that they were done that morning. They had a Rug Doctor that they had rented and told the techs that they were trying to get the stains out themselves. That did not work and we did not have success at removing the stains either. Stains are just what they are..Stains. Certain dyes in liquids that come into contact with the carpet fiber will absorb them and lock them in. My guess is that 17 days later she did not get her security deposit back and was blaming ServiceMaster. I told her on the phone that if she would have been cordial on the phone that I would have offered to send a tech out to inspect the carpet but she kept insisting that I had to redo the whole job as it was never done according to her. She then threatened me saying she was going to call the Revdex.com if I did not comply with her demands. In the 32 years we have been in business, I can honestly say I have never had a complaint of this sort. I always want to make every client happy. I would still be open to have a tech come and inspect the carpet and attempt to remove the stains again. However, she would need to be there at the time this happens so she can witness the attempt.
I am rejecting this response because:
What they are saying is not true. We have the place until the end of March so our deposit has nothing to do with it. The carpets were not cleaned. It is a five bedroom house with multiple levels. 21 steps besides. And they are saying they cleaned that whole house in little over an hour? We never rented a rug doctor as we own our own as we have kids in our house. We contracted servicemaster to come in because our rental agreement says carpets need to be professionally done. And if they did do the job like they are saying then they need to raise the bar on what they call clean. And he was not so cordial to me on the phone as well, I was the one that asked him to meet at the house and check the work and he told me he was not going back to that house. I asked again to meet at the house because that’s the way to check the work and he answered very rudely that he was not going back to that house. I hung up there bacause there was no talking to him at that point. I just want a refund of what I paid.
I don't have the time to argue about this...if *** wants her carpets cleaned again she can call me on Tuesday morning and I will set up a time to reclean the carpets. She will have to be there while we clean and sign a form saying that we completed the job that day. I never want anyone to be upset with my company, but I feel *** went about it wrong when she called me. Best time to call me is between 8-10 am. .