Servicemaster By D&W

Initial Business Response / [redacted] (1000, 5, 2017/05/10) */ [redacted] Hello, Thank you for contacting me regarding this customers concernsI would like to start by apologizing to [redacted] for the events of what happened on May 30th I have been speaking with my Manager regarding this experience and I absolutely think it could have been handled in a different mannerI see now that we can certainly improve on how we can handle future reservations of large groupsI appreciate [redacted] bring this to my attention as I am now able to improve on this part of my business I would like the opportunity to turn this experience into a positive one for [redacted] and be able to give him the best Pizza Delight dining experience we have to offerI have placed a certificate in the mail to [redacted] home address that he provided on our web site so that he and his family will hopefully return Thank you Owner/Operator Pizza Delight [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/05/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you very much for contacting me through the Revdex.comI hope this does impart better business practices and training with regards to large group reservations and also training on how to deal with customer experiencesI greatly appreciate the currently mailed certificate and by the response from the owner of Pizza Delight GanderHopefully we will have better service in the near future All the best, ***

Initial Business Response /* (1000, 5, 2017/05/10) */
[redacted]
Hello,
Thank you for contacting me regarding this customers concerns. I would like to start by apologizing to [redacted] for the...

events of what happened on May 30th.
I have been speaking with my Manager regarding this experience and I absolutely think it could have been handled in a different manner. I see now that we can certainly improve on how we can handle future reservations of large groups. I appreciate [redacted] bring this to my attention as I am now able to improve on this part of my business.
I would like the opportunity to turn this experience into a positive one for [redacted] and be able to give him the best Pizza Delight dining experience we have to offer. I have placed a certificate in the mail to [redacted] home address that he provided on our web site so that he and his family will hopefully return.
Thank you
Owner/Operator
Pizza Delight [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2017/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much for contacting me through the Revdex.com. I hope this does impart better business practices and training with regards to large group reservations and also training on how to deal with customer experiences. I greatly appreciate the currently mailed certificate and by the response from the owner of Pizza Delight Gander. Hopefully we will have better service in the near future.
All the best,
[redacted]