ServiceMaster Anytime

As it relates to complaint ID we submit the following response to the customer. This is my second response to this complaint. To reiterate:
ServiceMaster formerly apologized for making the mistake and invoicing the customer.
ServiceMaster formerly apologized for any misunderstanding on this water loss that started out to be a Farmers insurance claim and then was stoppedServiceMaster removed any invoice or billing regarding this claimServiceMaster has sent and issued clarification to Farmers Insurance adjuster related to this situation During our initial visit and subsequent visits to inspect the water damage we had moisture readings in the vinyl using a non penetrating moisture meter The technician then went underneath the home and could not get close enough to the area of the pipe leak to test the back side of the sub floor. The only way for the technician to corroborate the moisture to the vinyl would have been to open the vinyl up in the living space. This should have been in his field notes Again, there was no intention of misleading anyone in regards to this claim I am sorry for the inconvenience on this claim I as the owner have taken this as a training exercise to make sure we improve our communication and internal systems Peter Miko

Thank you for your information in regarding to the issue
with D*** ***
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We were called out by Farmers Insurance. We are a preferred vendor and do a lot of
work annually for them. As part of
working for them we are asked to work under certain rules and
requirements. So in this case Mr
R*** calling Farmers created the action of ServiceMaster coming to his
home. MrR*** signed the work
authorization and was given our initial paperwork Once we are on the job we are only allowed to do inspections and
minor mitigation actions. In this case
the technician found wet material and made some assumptions. We would not have gone to the extreme
outlined in MrR***’s complaint without Farmers adjuster approval based on
photos, diagrams, moisture meter readings and in most cases a physical
inspection. Once the claim was pulled
back we were left dealing directly with a client that did not want our service
Regardless of our response, we did make a mistake. The adjuster asked us to send him an estimate
of what it would take in our opinion based on our first inspection to mitigate
the damage. Our project manager in the
office produced this, sent it too adjuster and then turned one of the
estimates, into an invoice Mr
R*** has every right to be upset on that matter. For that, I am sorry.
Insurance work can be tricky to deal with because of the way
the carriers control the claim and create price lists and processes In reference to the complaint about
ServiceMaster’s in his area rushing in to do work, there are as many as
ServiceMaster franchises in that market so I cannot speak to that
accusation. I have been the owner for years for
ServiceMaster Anytime and have been in some tough situations but we always try to do right thing for the client. In this case we have no issue pulling back
the invoice and apologizing for any inconvenience or misunderstandings
Thank you,
*** ***

Complaint: 11683921
I am rejecting this response because:
Regardless of the well worded response from the business, there simply is no damage. Had I authorized the work, an unnecessary tear out of a bathroom would have taken place at Farmers expense. I have been in touch with Farmers and have intentions of returning the amount they have paid to settle a claim based on reported damages by Service Master. Further, my wife and I were told repeatedly by Manuel that we would never see a bill, that this was a service provided by Farmers, and that they pay the bill. I will not pay a bill based on what I believe to be Insurance fraud.
Discontinue billing, issue an apology to us and Farmers.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11683921, and find that this resolution is satisfactory to me.
It's the right thing to do. Thank you ServiceMaster.
Regards,
[redacted]

Review: I used this company to take care of a small water leak inside my home. I was given a written agreement the cost would be $957.48, & I was told by two different workmen that the bill would be under $1000.00 I agreed to use their service based on that information. The work was almost finished & I was told on Thursday they would be back on Friday to finish. I waited all day on Friday for them to come, but they didn't come, they also didn't come Saturday or the following Monday so I was prevented from leaving my home to take care of other business with no word from them that they would not be here as promised. Finally on Tuesday, we called them and they finally did come and finish the work. Then I received a bill for $1023.47 which said that was 100% of the bill. Even though that was over the amount they had said it would be, I went ahead and paid it. Then I got another bill for another $434.49. I talked to the workman who was representing the company and was unable to resolve the problem so I then called the company and talked to the manager who told me she would have to check it out. I heard nothing more from them, but two days later I got a notice they were putting a lean on my property. I checked with the county and was told anyone could do that even though the bill as quoted had been paid. I tried to call the manager but was always told she was in a conference even though I tried again later when I was told she would be out of the meeting.Desired Settlement: I would like to be refunded the over payment of the agreed amount the bill would be which is $434.39 and something for the time I wasted waiting for them to come finish the work as they said they would doAnything you can do to help settlle this matter would be greatly appreciatd.Thank you.