ServiceMaster 24 Hour

I paid for my belongings to be cleaned, stored, and delivered to me after a house fire. It is now three weeks after the delivery date and I do not have all my furniture. I have called many, many times. Neither Sheila or John (the people I am told are in “charge”), will return my calls.

Approximately on January 4-7 of this year I called Service Master to inquire about tape removal and carpet cleaning. A few days later I met Ethen D, an employee, to see if they could remove the tape residue. He did not test on an inconspicuous spot. He tested 10 feet inside an entrance door. He used an iron and cloth and different chemicals including WD-40. It looked like it might work. I told him to give an estimate (see back of business card). I told him that was ok and to put it on their schedule. I met him at 9am on January 14th, 2019. (See work order) I stayed inside as long as I could due to the smell from the chemicals he used. The entire carpet was very wet. He told me it should look good once it was dry. I waited several days and called their office and told them how bad it looked. Ethen D came out again with WD-40 and other chemicals. He used a large round scrubber and smeared the residue around even worse. I let it dry 3 to 4 more days. It was way worse than before he even started on it Over the next two weeks I called the office 3 times. The owners or anyone else never returned my calls. Finally, I called several other carpet cleaners, and none would even try to remove the mess. We found a carpet dealer who ordered us enough carpet to replace one room and patch the hallway. To replace all the damaged carpet would have cost us well over $3500.