Service Street Reviews (%countItem)
Service Street Rating
Address: 12740 Colorado Blvd, Denver, Colorado, United States, 80241-2802
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On May 14, 2018, I went to Services Street for a car issue I was having. I had been to them once before for an oil change and was comfortable going back.
I spoke to the man at the counter that I was noticing a hesitation while the car was in idle not always but still noticeable. and that my engine light was on. I also stated that I had the codes read on the vehicle and was told I needed my purge valve replaced and could this be the problem. Service Street stated I should have a diagnostic test done. I asked how much and was told 115.00 dollars. After such test was done he came to me but never allowed me to physically see or read the test results. What little I saw from over his shoulder was written in pencil not printed out. I was informed it could possibly be that my spark plugs needed replacing or it could be my timing belt. Even after the diagnostic everything still seemed to be a guess. I informed him my funds are low and I can only afford to have the problem fixed. With everything that was quoted wrong with the car he had a price of 900.00 dollars I said that is not a price I can pay at this time of all that you are listing wrong with the car what can I do without for right now and that would correct the hesitation and my engine light. I might add when I said I am in no position to spend such a large amount at this time he informed me it then would be better if I parked the car and not drive it.
So he recommended the spark plug to be changed he felt that the hesitation most likely was a spark plug issue. I said ok he was only going to do one that he said I will give you a discount. He never mentions in wire set both of these items with labor came to 286.71 the labor was 194.48
I do not recall him mentioning a 2 step fuel clean kit or air intake foam cleaner this came to 179.95 with labor at 74.97.
At the bottom of my receipt, I was charged for an ignition coil pack with no explanation as to why this was at a price of 169.00 it did not itemize the labor. I had no problem starting my car. I had gone to several places to have the codes read on my vehicle *** and they all came back with just one code my purge valve. My bill total at 809.00 and my engine light is still on and two days later I happen to be looking at the hood of the car and saw a piece of metal sticking out wedge between the hood lid and car it was a piece of a spark plug. The work on my car took an hour if that. The area that was worked on in the car was all in the same area. I have spoken to another mechanic and they wonder why I was charged different labor when the work was done basically in the same. place. Not that it can't be done but that it is a poor ethical practice for a company to work with.
I believe I was overcharged in labor and pressured.
And my engine light is still on so the problem was not addressed just high price maintenance was done and an excessive cost of labor.
I would be very disappointed if this was done because I am a woman of color and a senior citizen.
After a complete investigation of this matter here are the facts found on this complaint. I have interviewed all staff involved in this matter. When vehicle arrived there was a check engine light on. The codes found are listed on the attached RO from Service Street. The codes are not written in pencil they are printed out. I would like to point out the customer also has a copy of this RO stating every code that was found. I have also attached the information from the vehicle Manufacturer to show how many different fixes there are for each code that was found in the system. We did advise the customer we would recommend starting with spark plugs and ignition coils. Customer stated we told her the issue could be the timing belt, we did tell her the timing belt should be done soon based on the mileage of the vehicle. At no point did we advise her that timing belt had anything to do with her issue it was based on the manufacturers recommended mileage interval for replacing the timing belt.
Please see attached RO it clearly states the repair should be performed soon. Our staff went above and beyond to accommodate this customer’s needs. We advised the customer that there were multiple codes in the system and that may or may not mean there are more than one issue that needed addressed. After speaking with the customer about the recommended repairs we advised her we would look into any secondary issues after completing the approved repairs. Customer approved the total cost of $809 before we did any repairs. We talked to her about our findings and she told us to proceed with the repairs at the agreed price.
We charge book time for all repairs and that labor is pulled from ALLDATA a universal labor guide for automotive repairs used at most repair facilities. Customer stated her check engine light came back on after leaving our shop. It clearly states on our invoice all repairs are covered with a 5 year 50,000 mile warranty and if there are any issues warranty repairs will be handled by any Service Street location. The customer has not brought back her vehicle for us to look into what trouble codes have returned.
When we recommend a repair the customer is given the information we have and we are given a yes do the repair or a no do not do the repair answer. We do our best to make all customers feel comfortable and also do our best to educate them by answering any questions and giving all possible information we can give them. This customer was told up front before we received approval on the repair there may be secondary issue with the PCM and also that there were multiple codes in her vehicles store memory and there may be other issues that way she could factor the cost of that into her decision of whether she wanted to move forward with the repair or not. We value all of our customers and do our best for them to leave our shop satisfied.
In closing after a complete investigation and interviewing the staff I have found nothing unethical or misleading about this repair performed. We performed all services that were agreed to. We received full approval from the customer before we performed any repairs. We charged labor time based on the ALLDATA labor guide for all of the repairs that were performed. We discounted the repair $50 as we promised the customer we would do. I would like to add if this customer has an issue we would be happy to honor our warranty and replace any of the installed parts if that is necessary. I did not find that we have overcharged this customer.
Thank you
Service Street
Adrian M
Regional Manager
Complaint: ***
I am rejecting this response because: I do not have a copy of the print out of the diagnostic.Secondly, the areas that were addressed in the car were all in the same area of the car and done at the same time and the work was completed under an hour or just at an hour.That in and of itself tells you the area of work that was done was all in the same area of the car. I might also add only one person worked on my car considering the time of day which close to give in the evening the bay where cars are worked on was fairly empty. I act remember a customer coming in and Mr Steven P telling the customer he could leave his car there it would be safe because it was getting late and the staff he would have look at the car was not there. So I am at a list for words when he says he talked it over with his staff or workers.The only way I can see to explain this clearly is to state it metaphorically. Imagine work being done in one room but instead of being charged for labor for working being done to that room. I am being charged for work that was done in that room but individually for each corner of that room..In other words the work that was done on my car was done by one person in the same area the spark plugs. There was no discount they are going to charge me thirty dollars for a air filter. I told them I could get it myself at a cheaper price. The price of the air filter and the labor they would have charged me would have came to around fifty dollars.I paid four hundred dollars in labor alone for work that took an hour if that. What kind of discount so you see in this
Sincerely
Service street does not deserve the sign Revdex.com and you must investigate based on factual ground of committing fraud, please read:
Started Purchase 2 oil changed package for $99 one is used and the other one sill, every time I go to Service street Parker Co location for OIL change I notice that:
1. A list of Issues printed to fix that I do not have any indication of lights or symptoms are listed and all cost thousands $$$.
2. After I leave the ship and in few weeks only the light of engine and sign of “Change Oil” come back after less that 1000 miles and when I call they say it is synthetic used and recycled oil, please see exhibit_OIL103.JPG, exhibit_OIL102.jpg
I knew that everything says or quite me is about lie as below for example:
• Air leak in one tire: any logic solution add air in that tire, but Service street provided “Tire Pressure Monitoring Sensor “must be replaced and cost sensor that cost $165 which it turns to be false.
• Asked for install hitch on my *** 2008 *** they quoted me $1850 and when I asked why it is very expensive the answer was the hardware is expensive as the curt cost $1500. Please see exhibit_H100.jpg showing the lie.
• Leak on the front right Axle I requested to be fixed On April 18th for $452.26 as I approved only 2 items and rejected the rest.
• Second day I noticed the leak still there, I realized they didn’t fix or replace any also I lifted the car in my garage and looked to see any ENGINE MOUNTS-BROKEN and they are continuing the fraud.
• I called ST and informed Service street with the leak of the axle is not fixed they replied “it will be leaking as you refused to fix the ENGINE MOUNTS-BROKEN”
• I took the car to several shops and all of them confirmed that my *** has no issues in brakes, Oil replacement, ENGINE MOUNTS-BROKEN” and it has Axle leaks!!!
• For years and I pay and approve what service street quote me and now I realized it is all fraud
• I demand Service street to refund the 2 OIL changes packages of $ 99 plus taxes in FULL.
• I demand Service street to refund last amount of $465.26 ref INVOICE #*** Failure in refund will result in legal action at the small business claim court Douglas county not only for these transactions but for all the history of my *** 2008 and all unnecessary repairs that done on the car plus all eventual repair will be done by third party to fix all issues that caused by service streets.
In regards to Revdex.com complaint for ***
After fully investigating this complaint and interviewing the staff at our Parker location we have found the following. Customer states we use recycled oil this is not truthful I have interviewed the staff and every staff member understands we use a superior quality *** oil and we have never used recycled oil. We would never tell a customer we used recycled oil. Customers oil was changed on 3/10/18 vehicle had approximately 143,000 miles on it when they called it was after his visit on 4/12. His mileage was just under 146,000 miles that is nearly 3000 miles not less than 1000 miles. (please see attached invoices). In addition to the number of miles the oil light does not come on due to oil condition it comes on a mileage timer based on miles traveled it has no link to age or condition of oil. Customer brought vehicle in on 4/10 stating he had an issue with a TPMS light my interview of staff has shown that we had to take customer to vehicle and show him it was not a TPMS light it was a VSC light but you can clearly see on the invoice that we documented the light is not a TPMS (tire pressure monitor sensor) it is a VSC light that comes on and goes off. Customer came in and stated he needed a sensor replaced we notified him that he did not need a sensor he needed diagnostics. We recommended diagnostics for this concern and customer declined the diagnostics the estimate for the TPMS light was at the customer’s request not our recommendation it is clearly stated that we recommended diag on VSC light not TPMS light. When vehicle was here on 4/14 we performed a safety inspection and notified the customer the left rear brake caliper was seeping brake fluid. This is a safety concern and we notified the customer of our findings. Customer declined the repairs. Customer states we gave $1800 estimate to replace trailer hitch please see attachments we have never quoted this customer on installation of trailer hitch we have attached his complete history of all vehicles on all visits. The axle seal that we replaced is under a 5-year 50,000-mile warranty and if there are any issues with the seal we need the vehicle to return to Service Street so we can replace the seal at no cost. It is also clearly stated on our paperwork that vehicle has to be brought back to Service Street for any warranty repairs. I would also like to include my investigation and interview of staff has found a huge communication issue with this customer. He clearly does not understand the information we have relayed to him. I can assure you we would never recommend a repair that was not needed and to accuse us of any sort of fraud is crossing the line. I don’t believe this customer is being dishonest I believe he honestly does not fully understand the information we have attempted to relay to him verbally and via documentation on his invoices. I offer a simple resolution to Mr. the vehicle needs to be brought back to our store for the axle seal to be warrantied at no cost. When the vehicle s here we would be more than happy to show him the engine mounts and the brake caliper. I am the regional manager for service street and have made 2 attempts to contact Mr. and have received no response. My contact information is am***@srsandco.com cell # 303-809-4227 my name is Adrian M If he does not feel comfortable going back to our Parker location I would be more than happy to get it taken care of at one of our other locations.
In closing we are more than happy to honor our warranty and replace the axle seal at no cost There are some serious claims from this customer that are false and that have no evidence to substantiate any of his claims. Any work we perform is authorized by the customer prior to starting any repairs performed are backed with a 5-year 50,000-mile warranty. We will be waiting for Mr. to set up a time to have axle seal replaced under warranty and we would be more than happy to show him the issues with the brake caliper and the engine mounts while we have the vehicle on a lift. Please have Mr. contact myself or the store to schedule warranty repair.
Complaint: ***
I am rejecting this response because:
please read the PDF attached with other documents
Sincerely
Hello,
I took my vehicle to the Service Street location in Parker, CO on April 31, 2018 because the vehicle would not start. On 4/3 I received a call stating the truck was not recognizing the key and I needed to order a new key from the dealership and have it programmed for Service Street to continue the diagnosis. I received a call on 4/9 stating that they had received the key and the diagnosis was to replace the ECM for a total of around $2,700. I had called a few other shops to get a second opinion and both shops said it was very unlikely that I needed an ECM. I had my vehicle towed to another shop for diagnosis. I had to pay Service Street $659 for diagnosis time, tow bill, and the key. The other shop diagnosis was completely different. It came to what actually needed to be replaced was a dead battery and a starter. It had nothing to do with a key or the ECM...This other shop replaced the starter and the battery and the truck runs fine.
In Regards to the complaint from Mr., I have performed a complete investigation and interviewed the staff at out Service Street location in Parker CO. When Mr. notified our staff he was unhappy, we responded to his complaint immediately. We found that when Mr. brought in his vehicle he had 2 keys the initial key was broke in half with the metal part being separated from the key fob in 2 pieces. On this vehicle the key has to communicate with the computer for the vehicle to start. At this point we recommended starting with a new key/fob due to the fact his was in pieces and this issue could be cause of concern. Customer stated he agreed that he needed a new key anyway regardless of this being the problem or not and agreed we could start there and get a properly operating key. After replacing the key, we charged the battery for 2 hours and tested the relays on the vehicle. The battery tested within factory standards after a 2-hour charge. Our recommendation was an ECM due to the fact that there was no signal to the starter from the ECM. At this time Mr. decided he wanted to have his vehicle towed out of our shop. He picked up the vehicle and had it towed out of our shop. We charged him for the new key the tow and the diagnostics. About a week later Mr. called our Parker location and notified the Manager that we misdiagnosed the problem and wanted us to make it right. After the conversation our Manager agreed that since the vehicle was misdiagnosed she would credit Mr. for the diagnostics and the tow in the amount of $211.00. He was in agreement that he needed a new key regardless of the diagnostics and stated he was satisfied with the credit. After finding out that Mr. was filing a complaint with the Revdex.com we have made numerous attempts to contact Mr. and left multiple messages and we have received no response. We are more than happy to remedy this situation with Mr..
In closing we feel that we handled this issue in a timely manner and customer said he was happy with the resolution. We understand that there is a human error involved in automotive repair and that is why we gave Mr. a credit back on his account prior to him even making a formal Revdex.com complaint. He agreed that regardless of the issue he needed to replace his key and he stated he was satisfied with a credit for the tow and diagnostic charge. If Mr. unable to return our call he can also reach me at am***@srsandco.com I am the regional manager and would be more than happy to help resolve any problem he may have.
Thank you
Adrian M
Regional Manager
Service Street
I was charged and paid for another customers service on 4/14 totaling $554. I was told the corporate office would contact me shortly. 3 days later I contacted Service Street requesting an update. I was told they were still waiting to hear from the corporate office. I contacted Service Street via their website "contact us" link. I was emailed back on 4/19 and was told they would refund me $174. I asked for a receipt because the amout I was quoted for the service was closer to $250-$300. I have not heard back from Service Street to date. On 4/21 the service light on my vehicle came on advising I needed an oil change. This is part of the service I "paid" for. I had the oil changed in my vehicle and confirmed the oil had not been changed. I contacted Service Street ahain about this issue. I have still not heard back from them.
The customer brought in vehicle and stated he wanted front and rear differential service performed on his 2006 ***. After interviewing the staff at our Parker location, I found that we were never advised the customer ever requested an oil change. The invoice does not have a charge for oil change nor does it say that the customer requested an oil change. The refund was issued back to the customer on the credit card used at the time of payment on 4/14, please see attachment includes invoice, charge and refund. We did attempt to contact the customer numerous times and left multiple voice mails with no return call.
In the spirit of customer service, we would be more than happy to offer the customer a free oil change whenever he would like to use it due to the miscommunication of his wanting to do the oil change and information not being clear. As stated on the invoice he was not charged for the oil change only the front and rear differential service but we would be happy to offer him a free oil change. The wrong charge on his card was a mistake on our staff’s part. If you look at the attached invoices the mistake was made on 4/14 and the credit was also issued back to the card on the same day 4/14. Sometimes it will not show as a credit due to his credit card companies refund policy but you can clearly see the date the credit was refunded by Service Street was 4/14.
Thank you
Management
Service Street
Complaint: ***I am rejecting this response because:1. I requested an oil change twice. Once when the appointment was made over the phone on 4/7 and once when the vehicle was dropped off on 4/14. On top of that, the next oil change sticker with the date/milage from Service Street was still on the window showing the vehicle was overdue for and oil change.2. I was not provided with a receipt on the date of service and dispute Service Streets statement that a refund was issued on the 14th. I was advised by Deanna on the date of service she would need to contact corporate to resolve the problem and refund our payment because the wrong ticket was closed. I still have the email from Service Street from 4/19 stating:"I truly apologize for the time this has taken to correct. I have attached a copy of the credit which has been processed on your behalf. Thank you for your patience as this was an unfortunate mistake and should not have taken this long to correct." 3. I obtained 1 voice message from Service Street on 4/17. I was already in contact via email with Service Street corporate and thought additional calls were duplicative. At no time did I receive more than 1 call from Service Street. My phone records will confirm this statement.4. I requested a receipt on the date of service and was told that due to the error I would need to wait until the tickets were corrected prior to obtaining a receipt. I requested a receipt again on 4/17 when I contacted Service Street asking for an update. I was again told I would need to wait. The first receipt I obtained for my service was in the response to this complaint, over 2 weeks later. I have no way of knowing if this invoice/receipt in authentic. Service Street has been dishonest in their response to this complaint. On top of that, the receipt provided by Service Street has what appears to be a signature on the bottom which I did not sign. As stated above, this is the first time I have seen this receipt and did not sign this document. I am demanding a call from the store manager or district manager to discuss this issue or I will take legal action.Regards
They over charge me for the replacement of the muffler and damage my old exhaust system
We have conducted a full investigation into this matter. After reviewing the complaint and interviewing our staff we have found the following:
On or around 3/10/18, the customer brought in vehicle and wanted a new muffler installed. He wanted repair done with a part supplied by the customer himself. We agreed to install the new muffler. Muffler was installed and customer picked up the vehicle on 3/10/18. I have also spoken with the customer personally. His stated complaint was the old muffler had a small dent in it. There is no dispute that the old muffler has a small dent in it. I have explained to the customer that exhaust parts are exposed to extreme temps and also extreme rust conditions and that we are not responsible for any damages to old used parts. It is not out of the ordinary to have to go to extreme measures when removing exhaust components including having to cut them off to remove them .This is due to the fact that they are generally stuck together with rust and road grime then heated to extreme temps bonding the metal parts together almost as if it is welding itself together. All repairs completed were pre-approved by the customer, the price was agreed to before any work was done and the repair was completed in a timely manner and done to all specifications.
I believe our staff has followed all installation and removal procedures properly, was up front about the repair procedure, got approval prior to starting any repairs and the new muffler is operating as it should and currently has no problem’s. It was clearly stated on the customer’s invoice that there is no warranty on parts supplied by the customer and it would be next to impossible to remove an old muffler from a vehicle in the same condition as if it were new. He also stated that he had a problem with the price being high. The customer was told the price before we did any work on his vehicle and he agreed to it and gave us pre-approval to do the work before we started any repairs. We provided the same day service he requested and completed his repair on time. The customer’s complaint is not about the new muffler we installed his complaint is about the old muffler that we removed from his vehicle. At no point do we take any responsibility for condition of old parts after being removed.
In closing I feel that we have done everything possible to provide a high level of customer service to the customer. We properly installed his muffler for the price that was agreed to and completed the service in the time we agreed to. I see no fault of Service Street for the damage to the old used muffler. The old muffler was removed in the only way possible after being rusted to the pipe for a long period of time.
Thank you,
Adrian M
Regional Manager
Service Street
Do NOT take your vehicle here! They scammed us out $350!!
We took our truck in due to a transmission leak. They said it could be repaired and charged us up front. Two days later they called and said they couldn't figure out exactly what was wrong with it, but probably the transmission. When I asked about getting a refund, they said they would NOT give a refund because they provided a service. We have a warranty on the vehicles transmission and had they told us that from the beginning we would have taken straight to the dealer. Alex, the "manager" said they did exactly what we asked them to do? No, we took the vehicle in with a leak and asked that they the "professionals" tell us the issue. He said all they could do is give us a free oil change packet. When we finally picked the vehicle up, they told us the truck could NOT go in reverse. So they also caused damaged..Why on earth would we ever take any of our vehicles back there when you already ripped us off?
BE AWARE, you get what you pay for! Their $20 oil change is not worth the grief they will cause you down the road!
The customer brought in their vehicle to our Highlands Ranch Service Street. Customer stated the vehicle was having shifting issues and a leak and asked that we find out where the vehicle is leaking from. We isolated the leak to the transmission pan gasket and we gave customer an estimate for repair. Customer was advised before repairs were done, the repair would fix the leak but was advised the shifting issue may or may not be fixed by repairing the leak. Customer advised us he had a warranty on the transmission but his deductible was $500 and he would like to see if the new gasket and filter for transmission would remedy his problem. We have performed a thorough investigation with all employees involved in this repair. We have found it was made very clear to the customer the repair would take care of fluid leak but the shifting issue could not be guaranteed fixed with new gasket and that he may have an internal transmission issue. We advised him when the pan was off of the transmission we would inspect the pan for any signs of metal. Customer gave approval for us to proceed with replacing the transmission pan gasket after being advised and knowing with 100% disclosure this may or may not solve the shifting problem the vehicle had when it arrived. Upon picking up vehicle, the customer understood the shifting issue the vehicle came in with was still present. He had no problem with that and told us he was going to have transmission warrantied. We were 100% honest and gave the customer all the proper information before doing repair and he gave us approval to replace gasket knowing full well the possibility of an internal issue with the transmission. This issue was present before we ever touched the vehicle.
In closing I see no fault of Service Street in this complaint. Customer was advised of the facts prior to replacing the gasket. He knew there was a possibility the issue was internal and fixing the leak may not fix the shifting problem. We received full approval from customer prior to doing any work. We have heard nothing from the customer. We pride ourselves on great customer service and would be willing to work with the customer to remedy this issue. We do not feel that we owe any refund for services completed. We provided the services agreed to and we had 100% disclosure of the facts prior to performing any repairs. It was clearly stated on invoice that this service would not resolve any internal or mechanical issues only resolve the leak.
Thank you,
Management
Service Street
I took my car, a 2006 *** 325xi, on 10/26/2017, at 4.30pm, to the Service Street in Thornton Colorado, located in Thornton, 12740 Colorado Blvd,Thornton,CO 80241,(720) 627-6667, to replace a right front, headlight and running light. I've taken the car her previously for a belt and rear shocks. They told me then they have certified *** mechanics and could do any work on my car.
They took me home as it was going to take 2 hours to fix. After about 1hour and 45min, I got a ride back to the shop because no one called.
When I arrived, they told me that after replace the bulbs twice they couldn't get them to work. The mechanic came out and said, she had tried to use a screwdriver to push a plug in to the "Module", later that night my research found the part is called " Headlight Control Module", but that it didn't work. He said this is what you get for owning a ***. Ignoring the comment, I asked what caused this, he only replied with heat. They said they would try to locate the part tomorrow. The customer service person told me that the new part plus labor was going to cost $350. This is more than double what I came in for, the light bulb replacements were going to cost $160. The customer service person said that he couldn't and wouldn't charge me for anything. He seemed very nervous and uncomfortable. He requested that I find the part on "ebay" and gave me the keys, but didn't tell me what the part was that I needed to find. I drove the car home, but the right turn signal now doesn't work. I called back and the same person, answered and said there was nothing they could do about it and apologized. He said he would request the part from the "warehouse" tomorrow.
Here's the complaint. I took my car in for a light bulb. This should be a simple fix. They broke something and made the car unsafe and illegal to drive. The part that they broke, with labor is going to cost even more.
They should not claim that they know how to work on ***'s when they don't. A little research shows that they need to disconnect the power from the battery before unplugging and plugging in the connection to the Headlight Control Module. Not doing so causes the module to break. They created some sort of electrical surge or short.
Who knows what else they broke because of the prejudice neglect and lack of attention to detail.
I shouldn't, nor should anyone have to pay for their poor judgement.
The customer brought the vehicle in to have a headlight bulb replaced. When the bulb was being replaced, the technician noticed that one of the harness pins going into the connection had melted plastic around it and also noticed that the connection at the headlight assembly was broken and the two plugs would not stay connected. Our ASE certified technician tried to remove the plastic from around the pin to see if he could get the connections to mate properly. He was not able to get them to seat correctly at that time. The technician recommended a headlight module or assembly and a new pigtail from the vehicle side. The service advisor tried to explain to the customer the reason why her headlight was not functioning was because the pigtail was not able to be seated correctly into the plug. She was advised of what it would take to repair the vehicle a new assembly or a used assembly. She said she was able to find a module and pigtail on eBay separately from the assembly. She was advised at that time if she wanted to purchase those items, we would install them for her if she chooses. The module is not damaged because the battery was not disconnected. The only reason why the module was recommended was the plug was damaged. We performed an internal investigation and found we do not believe our technician broke anything or made the vehicle unsafe.
Thank you
Service Street
Management
After reviewing the customer's complaint and performing an internal investigation, we stand by our original response. The customer visited our location to replace headlight bulb, but with further diagnostics, we found the harness was melted and needed to be replaced. We spoke with our ASE certified technician with 30+ experience in automotive repair and do not believe he was responsible for the melted part. We would like to invite the customer back to our shop so we can examine the vehicle further, and replace the melted harness in order to get the customer's headlights functioning properly. In closing, we do not take responsibility for the melted part, but we are glad to replace the part so the customer has properly functioning headlights.
With regards,
***
Regional Manager
Service Street
Complaint: ***
I am rejecting this response because:
I have already had both of the parts replaced. As I have stated, forcing the plug to stay connected shorted out the headlamp control module, this was an additional $1000.
Service Streets website and in store advertising, as well as the staff, all state they can work on any manufactures car.
No matter the number of years the technician had, they didn't know what to do with this type of car.
I would have been more understanding, had they said, they didn't know what to do, vs. "this is what you get, for owning a ***".
I attached the paid receipt in a prior reply and have attached it again. If there is some way to reimburse me for the additional cost, It would be much appreciated.
Sincerely