Service Quick

I had this installed 6 months ago and it is not working. The steam and clean features are broken. Had to call Samsung come out to fix it. Originally when I called Samsung the girl told me the wall oven I had did not have those features (as I am literally staring at them on my product). She said she could not help me over the phone to try to get the product to work since my product did not have the steam feature (as I am pressing the eject button watching the reservoir eject from its location within the product that supposedly does not have this feature). At this point I told her to just make a service appointment and she told me that if they came out I would have to pay because my flex duo does not have that feature (JESUS just send the techs to look at my imaginary reservoir). The technicians who arrived did not have the right parts because the lady inputting did not put what I said was wrong and instead put she didn't know so you guessed it they did not know what part to bring. They were both super nice and tried, but the part needed to be ordered because ding dong didn't put down what was wrong. Unfortunately they were not strong enough to properly put it back, so it is sitting cockeyed in my wall. I felt bad for them and was okay with it looking that way because they were going to come back out in a week to fix it (before Christmas) and then they would be able to properly put it back. They called when they received the part and made appointment for 12-21-2023 (#4174178550). Well 12-21-2023 they were supposed to call me between 0900--1000 to let me know a time they would be arriving. No call so I called them and nobody can give me an answer at Service Quick (FYI- they suck so extended warranty is soul sucking). I called and all I could get was the technician would call (yea that was a lie). Finally I called Samsung again who said the appointment had been cancelled and could I please hold. Sure why not since the part is imaginary then maybe so is the appointment? She came back to tell me that Service Quick (again reiterate they suck) said it was not cancelled and they would be out before 1700 and if they for some reason did not show (real long eye roll right here) then I could call back to reschedule (unfortunately next available is like NEXT FREAKING YEAR). So long story short the new kitchen; I paid a st ton of money for that was going to be shown off for the Christmas holidays when I was going to cook for my family; has a ck eyed half working imaginary feature oven that I spent way too much money on. Thank you Samsung and Service Quick for the holiday cheer. Never again will I recommend or indulge in Samsung products. Guess it doesn't really matter to you guys since my whole kitchen has been done.
Oh guess what at 1700 I called Service Quick and they are not coming. Why because they said they don't have the part. Oh you mean the part you had two weeks ago when you made the appointment. I mean the past three calls I have made to you today and nobody could tell me they were not coming
? They said they called yesterday, cool I answered and was about to get on a plane so the guy said call us tomorrow we are scheduled to come and fix it. Never once said they were not coming. So thanks Service Quick... Good talk!
Long story short Samsung is a rip off don't get anything from them.

I paid for an extended service agreement. I call best buy, scheduled a repair. Service Quick didn't show said Best Buy doesn't schedule for them. Asked for a manager to call me...no call. $&!% service.

We honor day warranty in labor and parts that we replacedIf a different problem occurs day warranty may not cover the repairday warranty starts from original repair completion date which is As of today (042016) the customer is out of day warranty period.Attached a picture as a proof

TERRIBLE!!!! DO NOT USE> We have been trying to have our refrigerator fixed for months Leaking water everywhere we have a warranty that we purchased through them for $ When they call they are very rude and totally unorganized I think the whole thing is a scam I am now on hold with them for minutes!!! WHAT? their name is service quick Also, they call you and leave rude messages like "this is the second time trying to reach you and your sevice will be cancelled if you do not call ua back right away WHo can stay on hold for minutes You cant get a hold of them THEY ARE TERRIBE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The technician that came to my house in March did not fix the problem of the dryer not drying properly, he simply told me to use a different drying cycle which makes no sense.  Samsung asked for you to service me since it was within the 90days when I called and you refused due to your "30 day warranty".  I had an appointment scheduled for April [redacted] which was still in my 90 day warranty and you cancelled it on your own without informing me at all.  I stayed home all day waiting and even left you a voicemail inquiring about the situation (which you never had the courtesy of contacting me back).  Your business is so unprofessional, it's not my fault you didn't fix it the first time and not my fault that you cancelled out on me without my consent or knowledge within the 90 days.  The second technician came out here and literally opened the dryer turned it on and told me to use a different cycle.  Clearly the dryer was not 100% fixed after the first time and you guys have done nothing to try to help me but charge me $375 for a problem that was never fixed.  It's  not right!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We honor 90 day warranty in labor and parts that we replaced. If a different problem occurs 90 day warranty may not cover the repair.
90 day warranty starts from original repair completion date which is 01/**/2016
As of today (04/**/2016) the customer is out of 90 day warranty...

period.Attached a picture as a proof.