Service Merchandise

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They do not return phone calls I have had to call them over an over.When they did not show up to open my pool and I called them, they blamed me, the consumer, for not calling to verify my appointment However, I had verified the appointment the previous October with the service manager, who told me I was on the books When I finally did talk to the service manager he confirmed I was on the books, but he had put me on the schedule in the wrong year.They visited my house after I filed my Revdex.com complaint.On a separate call the day of the visit (that I made to them...they have never called me), Shane, the business owner's statement to me over the phone was "the heat pump is not level and even if we had drained it, we might not have gotten all the water out of it." My response to that was, "If that were truly the case, since I hired you to close the pool, wouldn't it be prudent to warn the homeowner of that if you had drained the heat pump?" He agreed that should be the case His statement confirms that they did not properly close the heat pump I had to open my own pool because the did not show up and the heat pump drain plug was still in place The pad has been the same for seven years and every year pool companies have closed the heat pump successfully Regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2017/02/28) */ Customers complaint was that the chainsaw he received did not workAs per our day return policy we sent him a return label to return the item back to usOnce it was received we sent a replacement that did workHe was sent the same chainsaw just a refurbished one Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/02/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I bought a new chain saw not a used oneThe saw you sent wasn't even reconditioned it was just serviced there for it is usedThat is not what I boughtI bought a new one that was defective within the day warranty I want you to honor the warranty and send me the saw I boughtI want a new saw or my money backIf I wanted a used saw I would've save some money and bought a used one but I paid the price for a new one Final Business Response / [redacted] (4000, 9, 2017/03/08) */ We have emailed you a return label for the item that was sentPlease return it once it is received we will issue a refund for the original amount paidThank You

The fact that the heat pump was not sitting level, the concrete platform it was sitting on had settled during the past years, causing the water to not drain out of it properly which does affect the fact that my staff could not have been able to winterize it completelyYou are correct, I do admit to that.I sent photos of your heat pump to [redacted] , and it is the opinion of [redacted] with [redacted] that the uneven pad would not allow for complete drainagePlease see attached email.I also asked [redacted] what the warranty value would be on an year old heat pumpIt would be in the #to $rangeI am willing to offer you a pro-rated value of $toward a replacement heat pump.Sincerely, [redacted] see attachment for response in its entirety