Service Master Restore

This is a horrible company to use. Brooks miller has not paid any of his invoices and stole services from us don’t use this scammy company. Moreover, he ghosted us when we called asking for payment for overdue balances. Disgusting lack of professionalism.

Hired Servicemasters in McKinney Texas for water mitigation, and they are overbilling me for packback and drycleaning.
I hired Brooks *** at *** St. in McKinney Texas for water mitigation. The water mitigation portion of our claim was finished in early December and I signed a document saying that I was satisfied. I was informed by my insurance company that I could hire whoever I wanted to move our items back in and have our home cleaned as well as cleaning the contents of our items and furniture. I asked Brooks to only move the furniture upstairs back in, and he charged $1084 for moving three bed frames and two twin and 1 full mattress into our home, only a few miles away from his location. He didn't break it out properly on his invoice that he cleaned the furniture, but after the fact states that he did clean the furniture and that's why the charges were over 1/3 of the cost that our insurance company supplied for movers to move, clean and reassemble all our belongings. It comes across as premeditated that he submitted this very high invoice for doing very little whenever I specifically asked him to only move the bedroom furniture (no dressers were brought) and that we were hiring our own cleaners to do contents and housecleaning!

To make matters worse, I asked Brooks to dryclean some clothing that his workers had piled into our master bathtub rather than boxed up. In addition, I said if there were any clothes that were on my daughters bedroom floor during the flood that he could dry clean those. He dry cleaned about $3200 worth of clothing according to his invoice, for amounts of clothing I firmly believe we do not even own. When I confronted Brooks about this and asked him to remedy the situation, he initially was nice about it and said he would do so. The next morning he called and he was somewhat rude about the fact that he needed to get paid for doing that work even though I did not authorize it and insisted that I did authorize it and that my initial signature for the water remediation portion of things as well as the demolition counted as authorization to do this additional work after the remodel is complete.When I confronted Brooks about this and asked him to remedy the situation, he initially was nice about it and said he would do so. The next morning he called and he was somewhat rude about the fact that he needed to get paid for doing that work even though I did not authorize it and insisted that I did authorize it and that my initial signature for the water remediation portion of things as well as the demolition counted as authorization to do this additional work after the remodel was complete. My insurance company specifically informed me that I did not have to use Servicemasters for these items, issued the second payment for packback and cleaning to me directly, and Brooks' broad interpretation of what is included as part of that authorization is deliberate and calculated. He added $6000 worth of charges that were not on the invoice initially and which our insurance company is working on with him and potentially us being nice enough to add as supplements to the claim. Even though our adjuster is working with him, he has still refused to reduce his out rages charges for stuff we didn't give him permission to do or charge for.