Service Electric Cable TV

February 9, 2015Dear [redacted] : We have received the above referenced complaint concerning [redacted] ’s internet problemsThis problem had been turned over to our head engineer Jeff K***Jeff has spoken to the customer after the filing of this complaint.Jeff has advised that he has spoke to the customer and believes that the customer understands the temporary situationJeff has also advised the customer he would keep him informed on the resolutions and progress when it information is updated.We also have given him a month’s credit in January for his compensation of the slow speedsIf you have any further questions or concerns, please do not hesitate to contact us.Sincerely, Phyllis COffice Manager

Dear [redacted] ***:We are in receipt of your letter and would like to respond as follows:It appears that [redacted] has been a victim of identity theft [redacted] should go to the proper authorities to rectify this situation.Thank you,Jennifer B***Regulatory Affairs Director

July 21, 2017Dear [redacted] ***:Online we offer an ad for Cable and Internet for The promotion lists a price for internet at and has a link to click for more informationMore information lists the Network Access feeAgain, when you click on more information again, notes on the page states that additional fees are not included in the priceWe are sorry for any confusion, but, our website does include the information for the Network Access Fee on several pages as well as listed in our yearly letter to customers that [redacted] received.Thank you,Jennifer B.Regulatory Affairs Director

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me at this time; however problems continue and we are waiting for a technician to come out to fix the issue Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I worked with customer point of contact to resolve both service and billing issues.

Review: my boyfriend name was on the electric service cable account. But I'm the one making the payment though my bank account I always do online payment. Over a year ago I switched the account of the service to my name .last month in September 23/2014.by mistake I made a payment $387.87 to the old account of service cable to the old account of my boyfriend (the account been closed over a year).after the payment went though and I realized I was paid to the wrong account and I called the cable company explain that my mistake can they transfer the money to pay to the new account. The said they couldn't do that because is in different name. I don't see why they can't do that The payment come from my account .they tell me I have to wait for 6 week to got my money back.and they expect me to pay them $387.87 to my new account otherwise they will disconnect My Service. I refuse to pay and they did disconnect my service. They still hold on to my money and I got no service. Is very unfairDesired Settlement: Report them to public. Pay me back my money with interest. They charge me late fee. Now they hold my money for 6 weeks I want the pay me with interest

Business

Response:

Customer had checking account linked to old boyfriends account. Payment was made to that account. Customer wanted refund of that payment or reposted to her account. explained to customer would need proof it was her account that payment was made then we could refund money. Customer has never responded back to us with the necessary information to refund said monies.

Sent on: 11/7/2014 10:17:27 AM

Review: Company has been offering & charging us for 15mb internet connection since November of 2014. Service Electric Cable TV has not been able to deliver this speed due to issues at their local hub. They have acknowledged these problems but have done nothing to resolve. They continue to sell this service at this speed but cannot deliver. Numerous calls to customer service & asking for a manager have gotten no results. They CS team promises a manager will call back but they do not.Desired Settlement: Refund for internet service in full since November.Provide the 15 mb speed as offered going forward.

Business

Response:

I worked with customer point of contact to resolve both service and billing issues.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Hi, Service electric provides cable, internet and telephone service for my house. During the Sandy storm and 15 days following the storm, there was no service provided. However, I have been promptly billed for the full period during October/November. I wrote to their office via US postal mail, email and tried calling their office. No action has been taken to adjust the invoice. I keep receiving payment request. Recently, my wife again called their office and this time they outright said it is too late since the event to credit the charges. This is outrageous that I have been billed for service not provided (a malpractice in first place.) Number of attempts to obtain credit has failed.

See email excerpt attached with their service team who asked us to contact their office, and we did back in November.

------------------------------

-----Original Message-----

From: [redacted]

Sent: Monday, November 26, 2012 9:16 AM

To: [redacted]

Subject: RE: [redacted] - no cable tv, Internet, digital phone

You will need to call the office and speak with a customer rep. Please have your account information ready when you call. Our Office hours are from 8:00 am to 5:00 pm Monday thru Friday. On Saturday 8:30 am till 12:30 pm. Please feel free to give us a call at [redacted]............

-----Original Message-----

From: [redacted]

Sent: Sunday, November 25, 2012 10:40 AM

To: [redacted] - no cable tv, Internet, digital phone

Dear Sir

I received a service electric bill for this month for full charges. Given the telephone, cable and Internet services were down since oct 29th evening through nov 14th. I request for adjustment for service not provided Thanks [redacted]Desired Settlement: Request adjustment of 87.06 dollars to my bill for the half month of no service

Business

Response:

Customers must request credit within 30 days of the loss of service, this is stated on their monthly invoice. Customer sent note on coupon payment on 2/4/13 - correspondence must be addressed to our Sparta office as stated on the monthly invoice - customer had not called during storm Sandy to indicate they had a service issue. - no credit will be applied to this account.

Sent on: 7/8/2013 4:51:26 PM

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

See attached emails from Service Electric Cable Dated November 12, 2012 during the outage. I Called them and there was a recorded message and hence I emailed and they responded that there is no recovery ETA (Expected time of availability). To outright deny that there was as an outage or they were contacted is an outright lie. if not resolved through this arbitration, I will see them in court of law for such incomprehensible business ethics

Regards,