Server Supply

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This was finally completed almost weeks since purchase I needed to utilize these contracts a week ago to get an office online and up and running, I was unable to use these contracts then therefore I was forced to purchase additional equipment from other vendors so I could get our office online These contracts were purchased on 2/ [redacted] and were to be setup on 2/ [redacted] according to Joy at ServerSupply, and this wasn't done until today 2/** I purchased $4,worth of equipment I couldn't use when received Therefore this is why I was forced to purchase additional equipment from another vendor, therefore these Cisco switches from ServerSupply are no longer needed because I couldn't utilize the service contracts in the timely fashion I am prepared to ship these back as soon as Server Supply would tell me where to send themI didn't spend $on equipment to not be able to use it for weeks until they could get around to properly registering them with Cisco! That is not the way to do business! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Server Supply.com, Inc clearly stated in its policy that “Server Supply.com Inc is not an authorized distributor for any manufacturers.” Customer is asked to click “I agree to terms and conditions of Server Supply.com” prior to placing the order For more information on our policy please visit [redacted] All merchandise is sold with a days warrantyAny exchange or return must be done within the warranty period. Customer brought the product on 5and called to return it on 8This is well beyond the warranty period and therefore we can not take the product back for return or exchange In addition, Server Supply did offer the customer to have the unit registered with Dell so he can get all the updatesHowever customer refusedHe only wants to return the unitWhich we can not take back as the warranty has expired. Server Supply request Revdex.com to close this case. Thank you Customer Service Server Supply.com, Inc

At this time, I have been contacted directly by Server Supply, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Customer placed an online order on 01on the website which was shipped and delivered to customer under [redacted] tracking [redacted] on 01We received a call on 01from customer stating the unit shipped is incorrectServerSupply immediately issued an RMA and emailed a prepaid label to bring the unit backWhen giving the information customer was informed this RMA will be valid for daysCustomer did not ship the product back and called back again on 02and asked for another label to be sent and ServerSupply once again sent a prepaid labelDespite sending out labels customer failed to ship the unit back in the time frame allottedCustomer called back again on 02requesting another label, since at this point the order was out of warranty, we decided to make an exception and informed the customer that we are willing to accept it back but we will no longer send a prepaid labelThis offer still stands, if the customer wishes to return the product, they may do so and we will issue the customer the refund requested