Serv-U Locksmiths

I am unsure of the exact date I called serv u to discuss installing of a lock on my door at that time I explained that I am learning disabled and that it will not matter how many times someone explains proceedures and what they are doing, also I feel they were irresponsible as I live at cliffside apartments and when I called at no time did the man that I spoke to offer up to me that they are this propertys locksmith I surely would have chosen someone else, so the man they sent his name was mark he started drilling and then told me he was having trouble with the lock that was my own that was sent to me, he claimed the door was to thick I then said now what he said I have a lock in truck well 1 I feel the package should have been opened up in front of me, 2 I really had no choice but to accept that lock, 3 I feel I was scammed and taken advantage of by serv u, upon me calling serv u back speaking to the man david who set the appointment up he was rather abrupt and nasty, I told him I beliebvve that serv u did in fact give a key to either maintence or the office people as my apartment continues to be entered, he became loud and vocal saying I don't appreciate you incinuating that we weren't on the up and up I said that I am not incinuating anything rather stating a fact that I feel I was scammed and taken advanage of, he said you didn't have to accept the lock I said if mine wasn't going on yes my hand was forced, I told him that I since have spoken to others who know about locks again he got nasty and abrupt saying we are the lock experts not them I said people don't have to be experts to know about locks and whether or not they can go on someones door, he swore upside down they have been in business for 40 or 50 years there honest and that they don't make a habit of taking advantage of there customers, I said until now because thats exactly what happened, he said what do you want me to do I said I want my money back in full,he said he couldn't do that, so now I will file this complaint.Product_Or_Service: deadboltAccount_Number: XXXXXXDesired SettlementI want my full amount that I paid out given back to me, I don't believe they did what was asked of them they installed a lock of there own for which that made me spend another 45.00 that I shouldn't have I was also told that the lock I have would go on my door again. I feel and believe they took full advantage of me and in fact just wanted to make more money off of me, a disabled person pretty shady and despicable the amount is 186.80 should get mental and emotional anguish as well.Business Response On August 6, 2014 our locksmith arrived at [redacted] in [redacted] to install a deadbolt as was requested by the customer. The customer wanted us to install a deadbolt that she provided, however our locksmith, in his professional opinion determined that the deadbolt would not fit on the particular door and offered the customer to purchase a deadbolt from us for 44.99. The customer agreed to purchase this deadbolt and our locksmith proceeded to install the deadbolt. When the job was complete the customer paid the locksmith in full for material and labor.Steve [redacted]Serv-U Locksmiths[redacted] XXXXXXXX-XXX-XXXXConsumer Response I have left a few messages on the phone saying that I paid the 140.00 with a 1 time visa card and its not reloadable so the full 186.80 needs to be paid back to me in a money order, well I will not accept if they don't refund my money and get there lock back I most definitely feel because of all the mental and emotional turmoil and stress it caused me and the fact that what I asked them to do was install my lock that was sent to me and he said it wouldn't go on which ended up being true as the friend I told you about he tried and it didn't work we went to lowes returned the lock Kimberly my friend sent me and he put on a different lock, that man david was most confrontational on the phone which I found to be very unprofessional and I feel I had no chance but to purchase there lock, it still didn't stop people from entering which still leaves me at risk. you can call me at XXX-XXX-XXXX