After reading this complaint and listening to the customers call it has been determined that the CSR who handled the call could have done a better jobAlthough the bracelet of the watch is not covered under the warranty the CSR should have asked for a purchase receipt as the customer stated it was recently purchasedIt would have then been determined if we would have covered it , if it was purchased within the last daysAs of this response and as a courtesy we have issued a refund of $back to the customers credit card
This issue has been resolved directly with the consumer
After reading this complaint and listening to the customers call it has been determined that the CSR who handled the call could have done a better jobAlthough the bracelet of the watch is not covered under the warranty the CSR should have asked for a purchase receipt as the customer stated it was recently purchasedIt would have then been determined if we would have covered it , if it was purchased within the last daysAs of this response and as a courtesy we have issued a refund of $back to the customers credit card