SEOP Inc Reviews (1)
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SEOP Inc Rating
Description: Internet Marketing Services, Search Engine Optimization Services, Advertising - Internet, Search Engine Marketing
Address: 1621 Alton Pkwy #150, Irvine, California, United States, 92606
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Review: I hired this company to handle SEO for me and after I was unhappy with their services I was still charged for another month. I have emailed the company 3 times at all the emails I have for them and also on their website with no response. I don't think it is ethical to continue charging for business after I clearly said I didn't want to work with them anymore.Desired Settlement: I want a report of what was paid for my seo, a break down of what work was done and a refund for the addition $700 they charged me for it after I declined services.
Business
Response:
Thank you for contacting the Revdex.com for resolution. We take our guest's satisfaction very seriously.
Background: Almost all of our contracts have a 30-day cancellation period, which is agreed to when the deal is signed. This cancellation period is meant to protect the large amount of front loading work done on an account, given the fact that we typically need to do work in advance of the month to keep a campaign moving forward.
However, after reviewing the facts of the account, we understood you had voiced your concerns for the account period to only run 90 days (although this was not stipulated in the contract or any amendment; we are willing to consider this an advance cancellation notice) and agreed to refund the fees paid after this period. You should've already received a pending notification of the refund and should have received or be receiving an email shortly from your strategist confirming this. We hope this resolution is satisfactory.