Sentry Management

My bank made electronic over-payments in condo HOA fees totaling $1863.10 to Sentry mgmt company due to the accidental issuance of double electronic bank payments from my account to Sentry Management. Although the book keeper at Sentry acknowledges and agrees there was an $1863.10 over-payment made that began in Feb and lasted through June they are not refunding me the money they owe me. Instead, the book keeper told me on July 13th during my initial call to her that she could not refund me the money that was overpaid and instead advised me to " just stop paying the condo fees until it all evens out in 6 months or so". I indicated that I was not comfortable with that plan and requested a proper refund. The book keeper said she'd look into it, however she never contacted me again and has not replied to any of my emails, voice mails or status update requests.
Since my initial conversation with them on July 13th, I have called, left messages and emailed them on June 16th and June 27th without any reply back. I called again in the beginning of August and spoke to a customer service rep who was helpful and indicated that there was clearly an over-payment in the amount of $1863.10 and couldn't understand why the company would not refund me. He said he'd send it over to accounting again and that I should expect a check in a few days or a phone call, however it's been two weeks since that particular conversation and I have not received the check nor any updates. I am concerned because this company owes me money and are neither repaying me nor communicating with me about this issue. I feel like they are either trying to dodge me and get our of repaying the money they owe or they are incompetent. Either way, I have the ledger that proves there were two payments being made since the beginning of the year as well as bank statements. I would just like a refund for the money they owe me.

Horrendous company. Property Manager assigned to *** has lied to residents, bullied residents, harassed residents, and acts in the most unprofessional ways. When the President of Sentry Management was provided with documented evidence of such behaviors, they have gone unaddressed.

The board decided we needed to terminate our contract with Sentry because of questionable practices. (The landscaper had dropped his insurance and instead of telling him not to return to our property, they asked us to sign a waiver that stated they would not be liable in case of an accident. The association would be liable. There are many instances of questionable choices and no or inadequate explanations. They certainly did not have the association's best interests in mind.)
Our original contract with this company was with *** Without our knowledge and against our contract with ***, they merged with Sentry. Against our contract with ***, they moved our money from our bank account to a new account. Again without notifying us. We did not have a contract with Sentry.
Per our contract with ***, we gave 60 days written notice of termination. A month after that termination date, they still had not turned over our accounts to us. We could not pay bills. They continued to write checks on our accounts after the termination date (mostly to themselves but not to our vendors). Finally, we closed the bank accounts ourselves and transferred the money to new accounts.
This is not a pleasant company to work with.