Sentry Management

HORRIBLE!!!!!! They do absolutely nothingThey are the management company my HOA uses and they are the absolute worstThe vice president, Amber, pretty much thinks she is better than everyone elseShe literally told me that the board members don't talk to people in the neighborhood b/c, get this, they are going to get shot!!!! We live in Fishers for goodness sakeGet a lifeShe also admitted that I was lied to by my neighborhood's contact w/ SentryShe also told me that it was okay for you to not follow the HOA rulesSeriouslyWhat kind of a management company is thisI really wish I would of recorded my call with her to let everyone I know listen to this extremely rude personI will never purchase a home that is "run" by Sentry Management againAbsolutely horribleIf you are going to purchase a home that has Sentry Management as their management company do not buy it!!!!!!

Sentry manages our condominium complexThey do not return their online contact form, emails or phone calls, even with more urgent items like a leak in the roofThey are not available to owners when neededThey have ignored our multiple requests to speak and to have someone come out to inspect the roofWe paid our own plumber to inspect the walls and he verified it was the roofWe have tried for nearly weeks to have Sentry fulfill their management obligations to fix the leak and the damage to the condo from the leak, with no responseEven when escalating an issue to a manger they continue to not respond to voicemail or email

Sentry recently bought out our previous HOA management companyThis week I received a "Fine Notice" from them stating that I was violating association rules because I allegedly had mildew on my drivewayThey further indicated I was being charged $per week until I fixed this violation Under our HOA rules I should have first received a notice of violation and given an opportunity to fix the problemIn addition the picture of my property does not show mildew on the driveway I tried to respond to them via email, but the email address they listed returned my email as undeliverable Sentry sent similar letters to many of my neighborsIf this is an indication of how they plan to manage our HOA, then I think potential homebuyers would be reluctant to purchase a home in [redacted]

For part of the year, the customer paid association dues to another management company before the account was transferred to Sentry Management The payment issue occurred during the change-over period the Community Manager has talked to and exchanged emails with this homeowner several times and it appears, from our records, that she is still missing a payment Her entire ledger history was provided to her on January 4, so she could see monthly assessments and when each payment was credited She has provided us some documentation (a payment schedule for automatic payments) but has not sent us the actual ACH transactions file from the bank showing proof of payments If there is an electronic payment for that missing month that was not properly accounted for, we will correct it In the meantime, Sentry is obligated to enforce the Board of Director's policy on late fees as long as the homeowner account is officially showing a missing payment

Complaint: [redacted] I am rejecting this response because:Starting July 1, 2016, SENTRY Management, Inchad days to act before COACHLIGHT Townhomes Association, Incwas administratively dissolved by the Secretary of State of Missouri for a “Failure to maintain a registered agent” SENTRY has had days after dissolution to complete the subsequent reinstatement process If SENTRY is unable to provide the Secretary of State Office with a completed reinstatement packet for COACHLIGHT by March 17, 2017, I ask that SENTRY please provide a date to which they will commit to finishing the job I would appreciate it if the Revdex.com would then keep this complaint open until SENTRY fulfills their commitment Thank you Sincerely, [redacted] ***