June 5, Re: ID # [redacted] Revdex.com NorthwestRevdex.com Resolutions ConsultantAttn: [redacted] *** Dear [redacted] ***, Thank you for contacting our office in regards to the above referenced complaint and allowing my office the opportunity to respond Upon further review of the complaint filed by the consumer, Stewart Mathis & Associates will be sending the account back to our client highlighting the details of their dispute At this time the account has been cancelled from our office and collections efforts have ceased I have included a copy of the cancelled notice for the consumer’s recordsIf the consumer has any questions or concerns, they may contact me directly at 855-740-Please forward my response to the consumer so that she knows her complaint has been taken seriouslyRespectfully, Mark V [redacted] Compliance [email protected]
April 28, Re: ID # [redacted] Revdex.com Northwest Revdex.com Resolutions Consultant Attn: [redacted] Dear [redacted] ***, Thank you for contacting our office in regards to the above referenced complaint and allowing my office the opportunity to respond Upon further review of the complaint filed by the consumer, Stewart Mathis & Associates will be sending the account back to our client highlighting the details of their dispute At this time the account has been cancelled from our office and collections efforts have ceased I have included a copy of the cancelled notice for the consumer’s records If the consumer has any questions or concerns, they may contact me directly at 855-740- Please forward my response to the consumer so that she knows her complaint has been taken seriously Respectfully, Mark V [redacted] Compliance Specialist 425-740- [redacted] Tell us why here
February 7, Thank you for contacting our office in regards to the above referenced complaint and allowingmy office the opportunity to respond Upon further review of the complaint filed by the consumer, [redacted] willbe sending the account back to our client highlighting the details of their disputeAt this timethe account has been cancelled from our office and collections efforts have ceased If the consumer has any questions or concerns, they may contact me directly at 855-740- Please forward my response to the consumer so that he knows his complaint has been takenseriously Respectfully Mark V [redacted]
Dear [redacted] , Thank you for contacting my office in regards to the above referenced complaint and allowing my office the opportunity to respond Upon further review of the complaint filed by the consumer, [redacted] & [redacted] will be sending the account back to our client highlighting the details of their disputeAt this time the account has been cancelled from our office and colelctions efforts have ceased I have included copies of the contract and statements for their records if the consumer has any questions or concerns, they may contact Rick D [redacted] directly at ***-***-*** Respectfully, Mark V [redacted] Compliance Specialist ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
SENTRY CREDIT,INCGRAND AVEEVERETTWA 98201800-608-2581November 1, 2016Re: ID # [redacted] Revdex.com NorthwestRevdex.com Resolutions ConsultantAttn: [redacted] Dear [redacted] ,Thank you for contacting our office in regards to the above referenced complaint and allowing my office the opportunity to respond.Upon further review of the complaint filed by the consumer, [redacted] & [redacted] will be sending the account back to our client highlighting the details of their dispute At this time the account has been cancelled from our office and collections efforts have ceased.I have included copies of the contract and statement for their records.If the consumer has any questions or concerns,they may contact Rick D [redacted] directly at 855-740-5584.Please forward my response to the consumer so that she knows her complaint has been taken seriously.Respectfully, Mark V [redacted] Compliance Specialist425-740- [redacted] sentrycredit.com
Thank you for contacting our office in regards to the above referenced complaint and allowing my office the opportunity to respondThis matter was resolved on 7/8/and a request was submitted to delete the reporting from the consumer's credit reportA confirmation letter was sent via email to the consumer and the account is now closedPlease forward my response to the consumer so that she knows her complaint has been taken seriously
To whom it may concern, I received a letter from Sentry Credit informing me that they notified *- [redacted] to delete the reporting from [redacted] from my bureau report, with a confirmation number of [redacted] It appears that they took the appropriate actions counter to what they told meFor now it seems that the problem is resolved Best regards, [redacted]
May 5, Re: ID # [redacted] Revdex.com Northwest Revdex.com Resolutions Consultant Attn: [redacted] Dear [redacted] ***, Thank you for contacting our office in regards to the above referenced complaint and allowing my office the opportunity to respond After reviewing the complaint filed by the consumer we will be sending the account back to our client highlighting the details of their dispute At this time the account has been cancelled from our office and collections efforts have ceased If the consumer has any questions or concerns, they may me directly at 855-740- Please forward my response to the consumer so that he knows his complaint has been taken seriously Respectfully, Mark V [redacted] Compliance Specialist 425-740- [redacted] @sentrycredit.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Thank you for contacting our office in regards to the above referenced complaint and allowingmy office the opportunity to respond.The account in question was originally opened 3/ 15/2013. This account allowed the consumer tomake purchases with our Client, with the purchase balance submitted to their... bank as a debitcard transaction. If the payment was rejected by the bank, the balance, plus an NSF fee would bedue to our Client. This account was placed for collections with Sentry Credit, Inc. on 7/30/2013.An initial letter with the required FDCPA validation notice was sent to the address of account on7/31/2013. This address matches the consumer's supplied address in the complaint. Sentry Credithas never established contact with this consumer and the 1st notification of a dispute wasreceived from a CFPB complaint on 3/ 1/2017. Sentry Credit has submitted a request toNordstrom for validation of this account, as well as submitting a credit bureau update through EOscarto reflect the disputed status. Sentry Credit will forward the validation when received fromthe client.Please forward my response to the consumer so that she knows her complaint has been takenseriously.Respectfully,Mark V [redacted] Compliance Specialist425-740-5514 [redacted]
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
***Please see attached documents [redacted] Re: ID # [redacted] Revdex.comSENTRY CREDIT, INC[redacted] EVERETT, WA [redacted] Serving Alaska, Oregon & Western WashingtonAttn: [redacted] ***Dear [redacted] ***,December 28,2015Thank you for contacting our office in regards to the above referenced complaint and allowingmy office the opportunity to respond.According to our records we have not taken any funds out of Mr [redacted] bank account nor dowe have his bank informationWe have not spoken to him in regard to his accounts sinceOctober of If Mr [redacted] still feels strongly about the matter please advise him to send usa copy the transactions so that we may further investigate the matter, otherwise we willassume that issue to be resolvedWe have also contacted our client to provide validation forthe accounts they have placed in our office under his name, and any information they providewill be forwarded to Mr [redacted] expeditiously.Please forward my response to Mr [redacted] so that he knows his complaint has been takenseriously.Respectfully,Mark V [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
April 18, Re: ID # [redacted] Revdex.com Northwest Revdex.com Resolutions Consultant Attn: [redacted] Dear [redacted] ***, Thank you for contacting our office in regards to the above referenced complaint and allowing my office the opportunity to respond Upon further review of the complaint filed by the consumer, Stewart Mathis & Associates will be sending the account back to our client highlighting the details of their dispute At this time the account has been cancelled from our office and collections efforts have ceased If the consumer has any questions or concerns, they may contact me directly at 855-740- Please forward my response to the consumer so that he knows his complaint has been taken seriously Respectfully, Mark V [redacted] Compliance Specialist 425-740- [redacted] @sentrycredit.com
Thank you for contacting our office in regards to the above referenced complaint and allowingmy office the opportunity to respond.Upon further review of the complaint filed by the consumer, Stewart Mathis & Associates willbe sending the account back to our client highlighting the details of their disputeAt this timethe account has been cancelled from our office and collections efforts have ceased.If the consumer has any questions or concerns, they may contact me directly at 855-740-5514.Please forward my response to the consumer so that she knows her complaint has been takenseriouslyRespectfully,Mark V [redacted] Compliance Specialist425-740-[redacted] @scntrycredit.com
Thank you for contacting our office in regards to the above referenced complaint and allowingmy office the opportunity to respond.This account was placed in our office from our client on 2/28/On 4/9/we spoke to theconsumer and advised her of an acceptable payment arrangement of $a month and shetold us she will have to call back later but we never received a callOn 4/16/we received apayment of $which was less than the acceptable payment arrangement we discussed.We filed a summons and complaint on 5/30/and it was served at the consumer's residenceon 7/10/On 7/18/we received an answer stating that she would like to set up a paymentarrangement to avoid further court action and we agreed to hold the judgementWeattempted to contact the consumer that same day and two more times after that over the nextdays but we were unsuccessful.Over the next year the consumer continued to send random payments of different amounts,and we continued to attempt to contact her to agree on a more solid payment arrangement.On 4/13/the consumer contacted our office and agreed to pay $a month beginningon 4/22/but we never heard back from her and we did not receive the first payment on thisarrangement until 4/30/She continued to send payments on random dates over the nextfew months, and all but the first payment have been for less than the amount she agreed topay; the last payment of $was received on 12/31/The payments had stopped and westill had not been able to reach the consumerOn 2/24/we sent garnishment paper work toher bank and the courtWe received another payment on 3/10/and an email from her on3/11/requesting to set up another payment arrangement and to stop the garnishmentOn3/15/a final attempt was made to contact the consumer but we were unsuccessfulWe have received notification from the consumer's bank that funds are being held forgarnishment pending judgement from the courtOur Legal Department has informed us that atthis time there is no reason for her to set up another payment arrangement.Please forward my response to the consumer so that she knows her complaint has been takenseriously
Thank you for contacting our office in regards to the above referenced complaint and allowingmy office the opportunity to respond Upon further review of the complaint filed by the consumer, Stewart Mathis & Associates willbe sending the account back to our client highlighting the details of their disputeAt this timethe account has been cancelled from our office and collections efforts have ceased If the consumer has any questions or concerns, they may contact me directly at [redacted] Please forward my response to the consumer so that they know their complaint has been takenseriously Respectfully, Mark V [redacted]
May 17, Re: ID # [redacted] Revdex.com Northwest Revdex.com Resolutions Consultant Attn: [redacted] Dear [redacted] ***, Thank you for contacting our office in regards to the above referenced complaint and allowing my office the opportunity to respond In our initial response we included a copy of the initial letter that was sent to the consumer on 11/2/and let her know we were waiting for validation from our client to send to her We received the validation on 5/1/and it was mailed to the consumer’s address on 5/2/ We have provided evidence that correspondence was sent to her confirmed mailing address once her account was placed in our office for collections We have now also provided her with validation from our client, but we have not heard from her other than her response to your office rejecting our initial response The consumer needs to contact our office to discuss the validation and status of her dispute so that we may notify our client of the status on the account and make the proper adjustments including any updates to her credit report I have included a copy of the initial letter and validation that we have sent to her for your records Please forward our response to the consumer so that she knows her complaint has been taken seriously Respectfully, Mark V [redacted] Compliance Specialist [email protected]
June 5, Re: ID # [redacted] Revdex.com NorthwestRevdex.com Resolutions ConsultantAttn: [redacted] *** Dear [redacted] ***, Thank you for contacting our office in regards to the above referenced complaint and allowing my office the opportunity to respond Upon further review of the complaint filed by the consumer, Stewart Mathis & Associates will be sending the account back to our client highlighting the details of their dispute At this time the account has been cancelled from our office and collections efforts have ceased I have included a copy of the cancelled notice for the consumer’s recordsIf the consumer has any questions or concerns, they may contact me directly at 855-740-Please forward my response to the consumer so that she knows her complaint has been taken seriouslyRespectfully, Mark V [redacted] Compliance [email protected]
April 28, Re: ID # [redacted] Revdex.com Northwest Revdex.com Resolutions Consultant Attn: [redacted] Dear [redacted] ***, Thank you for contacting our office in regards to the above referenced complaint and allowing my office the opportunity to respond Upon further review of the complaint filed by the consumer, Stewart Mathis & Associates will be sending the account back to our client highlighting the details of their dispute At this time the account has been cancelled from our office and collections efforts have ceased I have included a copy of the cancelled notice for the consumer’s records If the consumer has any questions or concerns, they may contact me directly at 855-740- Please forward my response to the consumer so that she knows her complaint has been taken seriously Respectfully, Mark V [redacted] Compliance Specialist 425-740- [redacted] Tell us why here
February 7, Thank you for contacting our office in regards to the above referenced complaint and allowingmy office the opportunity to respond Upon further review of the complaint filed by the consumer, [redacted] willbe sending the account back to our client highlighting the details of their disputeAt this timethe account has been cancelled from our office and collections efforts have ceased If the consumer has any questions or concerns, they may contact me directly at 855-740- Please forward my response to the consumer so that he knows his complaint has been takenseriously Respectfully Mark V [redacted]
Dear [redacted] , Thank you for contacting my office in regards to the above referenced complaint and allowing my office the opportunity to respond Upon further review of the complaint filed by the consumer, [redacted] & [redacted] will be sending the account back to our client highlighting the details of their disputeAt this time the account has been cancelled from our office and colelctions efforts have ceased I have included copies of the contract and statements for their records if the consumer has any questions or concerns, they may contact Rick D [redacted] directly at ***-***-*** Respectfully, Mark V [redacted] Compliance Specialist ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
SENTRY CREDIT,INCGRAND AVEEVERETTWA 98201800-608-2581November 1, 2016Re: ID # [redacted] Revdex.com NorthwestRevdex.com Resolutions ConsultantAttn: [redacted] Dear [redacted] ,Thank you for contacting our office in regards to the above referenced complaint and allowing my office the opportunity to respond.Upon further review of the complaint filed by the consumer, [redacted] & [redacted] will be sending the account back to our client highlighting the details of their dispute At this time the account has been cancelled from our office and collections efforts have ceased.I have included copies of the contract and statement for their records.If the consumer has any questions or concerns,they may contact Rick D [redacted] directly at 855-740-5584.Please forward my response to the consumer so that she knows her complaint has been taken seriously.Respectfully, Mark V [redacted] Compliance Specialist425-740- [redacted] sentrycredit.com
Thank you for contacting our office in regards to the above referenced complaint and allowing my office the opportunity to respondThis matter was resolved on 7/8/and a request was submitted to delete the reporting from the consumer's credit reportA confirmation letter was sent via email to the consumer and the account is now closedPlease forward my response to the consumer so that she knows her complaint has been taken seriously
To whom it may concern, I received a letter from Sentry Credit informing me that they notified *- [redacted] to delete the reporting from [redacted] from my bureau report, with a confirmation number of [redacted] It appears that they took the appropriate actions counter to what they told meFor now it seems that the problem is resolved Best regards, [redacted]
May 5, Re: ID # [redacted] Revdex.com Northwest Revdex.com Resolutions Consultant Attn: [redacted] Dear [redacted] ***, Thank you for contacting our office in regards to the above referenced complaint and allowing my office the opportunity to respond After reviewing the complaint filed by the consumer we will be sending the account back to our client highlighting the details of their dispute At this time the account has been cancelled from our office and collections efforts have ceased If the consumer has any questions or concerns, they may me directly at 855-740- Please forward my response to the consumer so that he knows his complaint has been taken seriously Respectfully, Mark V [redacted] Compliance Specialist 425-740- [redacted] @sentrycredit.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Thank you for contacting our office in regards to the above referenced complaint and allowingmy office the opportunity to respond.The account in question was originally opened 3/ 15/2013. This account allowed the consumer tomake purchases with our Client, with the purchase balance submitted to their... bank as a debitcard transaction. If the payment was rejected by the bank, the balance, plus an NSF fee would bedue to our Client. This account was placed for collections with Sentry Credit, Inc. on 7/30/2013.An initial letter with the required FDCPA validation notice was sent to the address of account on7/31/2013. This address matches the consumer's supplied address in the complaint. Sentry Credithas never established contact with this consumer and the 1st notification of a dispute wasreceived from a CFPB complaint on 3/ 1/2017. Sentry Credit has submitted a request toNordstrom for validation of this account, as well as submitting a credit bureau update through EOscarto reflect the disputed status. Sentry Credit will forward the validation when received fromthe client.Please forward my response to the consumer so that she knows her complaint has been takenseriously.Respectfully,Mark V [redacted] Compliance Specialist425-740-5514 [redacted]
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
***Please see attached documents [redacted] Re: ID # [redacted] Revdex.comSENTRY CREDIT, INC[redacted] EVERETT, WA [redacted] Serving Alaska, Oregon & Western WashingtonAttn: [redacted] ***Dear [redacted] ***,December 28,2015Thank you for contacting our office in regards to the above referenced complaint and allowingmy office the opportunity to respond.According to our records we have not taken any funds out of Mr [redacted] bank account nor dowe have his bank informationWe have not spoken to him in regard to his accounts sinceOctober of If Mr [redacted] still feels strongly about the matter please advise him to send usa copy the transactions so that we may further investigate the matter, otherwise we willassume that issue to be resolvedWe have also contacted our client to provide validation forthe accounts they have placed in our office under his name, and any information they providewill be forwarded to Mr [redacted] expeditiously.Please forward my response to Mr [redacted] so that he knows his complaint has been takenseriously.Respectfully,Mark V [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
April 18, Re: ID # [redacted] Revdex.com Northwest Revdex.com Resolutions Consultant Attn: [redacted] Dear [redacted] ***, Thank you for contacting our office in regards to the above referenced complaint and allowing my office the opportunity to respond Upon further review of the complaint filed by the consumer, Stewart Mathis & Associates will be sending the account back to our client highlighting the details of their dispute At this time the account has been cancelled from our office and collections efforts have ceased If the consumer has any questions or concerns, they may contact me directly at 855-740- Please forward my response to the consumer so that he knows his complaint has been taken seriously Respectfully, Mark V [redacted] Compliance Specialist 425-740- [redacted] @sentrycredit.com
Thank you for contacting our office in regards to the above referenced complaint and allowingmy office the opportunity to respond.Upon further review of the complaint filed by the consumer, Stewart Mathis & Associates willbe sending the account back to our client highlighting the details of their disputeAt this timethe account has been cancelled from our office and collections efforts have ceased.If the consumer has any questions or concerns, they may contact me directly at 855-740-5514.Please forward my response to the consumer so that she knows her complaint has been takenseriouslyRespectfully,Mark V [redacted] Compliance Specialist425-740-[redacted] @scntrycredit.com
Thank you for contacting our office in regards to the above referenced complaint and allowingmy office the opportunity to respond.This account was placed in our office from our client on 2/28/On 4/9/we spoke to theconsumer and advised her of an acceptable payment arrangement of $a month and shetold us she will have to call back later but we never received a callOn 4/16/we received apayment of $which was less than the acceptable payment arrangement we discussed.We filed a summons and complaint on 5/30/and it was served at the consumer's residenceon 7/10/On 7/18/we received an answer stating that she would like to set up a paymentarrangement to avoid further court action and we agreed to hold the judgementWeattempted to contact the consumer that same day and two more times after that over the nextdays but we were unsuccessful.Over the next year the consumer continued to send random payments of different amounts,and we continued to attempt to contact her to agree on a more solid payment arrangement.On 4/13/the consumer contacted our office and agreed to pay $a month beginningon 4/22/but we never heard back from her and we did not receive the first payment on thisarrangement until 4/30/She continued to send payments on random dates over the nextfew months, and all but the first payment have been for less than the amount she agreed topay; the last payment of $was received on 12/31/The payments had stopped and westill had not been able to reach the consumerOn 2/24/we sent garnishment paper work toher bank and the courtWe received another payment on 3/10/and an email from her on3/11/requesting to set up another payment arrangement and to stop the garnishmentOn3/15/a final attempt was made to contact the consumer but we were unsuccessfulWe have received notification from the consumer's bank that funds are being held forgarnishment pending judgement from the courtOur Legal Department has informed us that atthis time there is no reason for her to set up another payment arrangement.Please forward my response to the consumer so that she knows her complaint has been takenseriously
Thank you for contacting our office in regards to the above referenced complaint and allowingmy office the opportunity to respond Upon further review of the complaint filed by the consumer, Stewart Mathis & Associates willbe sending the account back to our client highlighting the details of their disputeAt this timethe account has been cancelled from our office and collections efforts have ceased If the consumer has any questions or concerns, they may contact me directly at [redacted] Please forward my response to the consumer so that they know their complaint has been takenseriously Respectfully, Mark V [redacted]
May 17, Re: ID # [redacted] Revdex.com Northwest Revdex.com Resolutions Consultant Attn: [redacted] Dear [redacted] ***, Thank you for contacting our office in regards to the above referenced complaint and allowing my office the opportunity to respond In our initial response we included a copy of the initial letter that was sent to the consumer on 11/2/and let her know we were waiting for validation from our client to send to her We received the validation on 5/1/and it was mailed to the consumer’s address on 5/2/ We have provided evidence that correspondence was sent to her confirmed mailing address once her account was placed in our office for collections We have now also provided her with validation from our client, but we have not heard from her other than her response to your office rejecting our initial response The consumer needs to contact our office to discuss the validation and status of her dispute so that we may notify our client of the status on the account and make the proper adjustments including any updates to her credit report I have included a copy of the initial letter and validation that we have sent to her for your records Please forward our response to the consumer so that she knows her complaint has been taken seriously Respectfully, Mark V [redacted] Compliance Specialist [email protected]