Sentry Alarms

RE: *** *** ***Dear Sir or Madam:It is our policy to advise customers that they will be billed for serviceI am sorry if we failed to do that inMr***'s caseI have instructed my accounting department to reverse the charge on Mr***'scredit card.We might have resolved this more
easily if Mr*** had returned our phone calls about theoutstanding bill, which was generated in August of When we did have an opportunity to speakwith him, it was the understanding of our office manager, Johanna R***, that he understood thenature of the call and that the charge could be applied to his credit cardThat was clearly not Mr.***'s understanding and I do not know what can be gained by arguing with my client any furtherI ammuch more interested in restoring his faith and respect in the company that protects his residence.Sentry Alarms does not engage in deceptive billing practicesWe have a proud history of providing goodservice to our clients at a fair price.I hope this resolution satisfies Mr***I have reached out to him by phone but have not yet receiveda return call.Jean L***PresidentSentry Alarms

Sentry Alarms began to address the ***'s complaint the moment we became aware of theirdissatisfactionMs*** posted the same language on our Facebook page, so we were alerted to itimmediately and reached out to her that same evening.Mr*** and I spoke the following day, and we
formulated a plan to address their concern with themotion detector and issued a credit for the service call they did not understand to have been a billablecallIf you check our Facebook reviews, I think you'll find that they wrote some very flattering remarksabout our response to their problem.Please let me know if you need any additional informationWe value the reputation of our companyand the satisfaction of clients highlyIt was important to us that Nicole *** and her husbandreceived the service they expected and deserved.Sincerely,Jean L***PresidentSentry Alarms