Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add that [redacted] at Bob's Furniture has been the consummate professional and has been a tremendous help with my complaintI appreciate her working with me and offering to honor the warranty that was purchased with the furniture [redacted] is a horrible and miserable company to deal withThey do not adhere to the guidelines of their contract and had it not been to [redacted] 's assistance, I would have pursued this much farther and gotten an attorney involved due to their blatant deceptionI feel for the consumer who may not be adept at navigating how to file Revdex.com claims and file with their state's Attorney General Even though Bob's did offer a resolution to the problem, I believe that [redacted] shouldn't be held accountable for a product they sellI don't feel that Bob's should take a financial hit while [redacted] continues to deceive their clients and reap the financial gain Sincerely, [redacted] ***
Good Afternoon Dennis, yes;"> I’m sorry to learn of the frustration you are experiencing with your product and assure you that should you be experiencing any factory defect concern Bobs Discount Furniture truly wants to help you move forward under the provisions of your ‘Goof Proof Plus’ protection plan In regards to the calls and visits you have been receiving for payment, these are in no way related to Bobs Discount FurnitureAs a consumer and an individual you made a choice and signed a payment agreement with a company called ‘Acceptance Now’ at the time of purchaseThe debt you owe to this company is not the concern or responsibility of Bobs Discount Furniture nor are we permitted into the recordings or actions of this third party companyShould you continue to not honor the contractual agreement you signed with this company you can expect that the dispute and action from ‘Acceptance Now’ will surely continue I apologize if you have had continued trouble getting thru to our Customer Care Offices as you have cited that you have attempted to reach out to us multiple timesWe have been continually receiving incoming customer calls into our call center everyday with no reported systems issuesThe last record we have under your account is from a technician that visited your home on to address a concern you had with the left side facing sofaThis technician did not report finding any defects within this item and indicated to us that he could not complete a courtesy repair as the concern was not the result of a defect and the repair time would have held him in your home for three hours plusYour warranty thru Bobs Discount Furniture is for coverage on factory defect concerns only As an extreme one time courtesy we have uploaded the necessary paperwork to your customer account to replace the left arm facing sofa for you with a factory fresh model (for your records these order numbers are: [redacted] & [redacted] ).Please note that we still do stand by the integrity of our technician’s report and should a concern present itself in the future where our factory trained professional deems no manufacturing defect present Bobs Discount Furniture will be unable to provide you with an option for recourse As I am certain our incoming Customer Care phone lines are working at full capacity please contact our Customer Care Offices to schedule a delivery date that works best for you, based off of the product’s availability Customer Care is available to you via [redacted] (Mon – Sat: 6:30am -8:00pm or Sunday 10:30am -7:00pm) Sincerely, [redacted] *orporate Liaison Bobs Discount Furniture
Dear Revdex.com, We are very sorry that this customer is having issues with the purchase There is no record of the customer reporting that there was any issue with the chair There are notes that the customer wanted to reselect on the entire set If we are offering to include pieces that are not defective, there would be a usage fee involved If the customer believes the chair has the same issue as the sofa, we ask the customer to submit phots of the issue with the chair seat Please take color photos, to the Revdex.com mediation site One close up of the seat showing the defect and one from a few feet back, showing the defect If we can confirm that the chair has the same issue as the sofa, we can certainly offer the reselection Kindest Regards, Tracy S [redacted] Bobs Discount Furniture Customer Care Corporate Liaison
Good Afternoon Revdex.com- We are very sorry that the customer is having issues with the pieces delivered in November We have reviewed the technician report form August 30, The technician reported the foam was bunched up on two footrests and he replaced the cores on those footrests We are unsure what the current issue is This complaint does not state what needs to be fixed The notes in the order state that there is an issue with a mechanism That would be the device that makes the chair recline That would have nothing to do with the technician service from August We are not able to offer the service for a Saturday The technician is routed over an hour away from this customer’s address We route different areas of the state each day We would not be able to offer this customer a Saturday service We do currently have this scheduled for the technician on We hope the issue the customer is experiencing will be corrected on Wednesday Sincerely, Tracy S [redacted] Corporate Liaison Bob’s Discount Furniture
Complaint: [redacted] I am rejecting this response because: I will have the pictures taken and the mattress measured When measured last week the width was inches I did not measure the length at that time because I thought it was the same as a full or queen But will have the length measured this time Also, your measurements just given to me are wrong, as I have called your stores: [redacted] in [redacted] says a full is x [redacted] in [redacted] says a full is x you are telling me it is x Which is [redacted] 's way of just trying to steal a little in her favor, just [redacted] putting a spin on it Another thing [redacted] , there is not going to be a "massive" space difference when the picture is taken Because if the mattress is fairly centered on the box spring, the difference on each side would only be inches on each side THis is NOT a MASSIVE space A queen mattress that we paid for s/b x Not inches, not 53, not 1/2, it should be We will have the picture for you around Sunday, as the mattress is at our house in [redacted] and we are not there right now Sincerely, [redacted] ***
Good Morning [redacted] , I am very sorry for the disappointment you are experiencing with your reclining sofa set and the [redacted] Protection Plan you purchasedI assure you that Bobs Discount Furniture cares very much to satisfy all our customers and we stand behind the quality of our products including the protection plan we sell The [redacted] ***, as its name depicts and the documents associated with the plan denote, is for protection against accidental damage and in order for a claim to qualify for coverage under this plan you must report an accidental occurrence causing the damage you are reportingI can certainly understand your frustration as we have serviced this concern several times for you and are now denying you coverage While I acknowledge why the denial was received from Bobs Discount Furniture as we actually begin servicing this merchandise for you and covering the cost of parts outside of your direct warranty from us, I can also clearly see how you as a consumer may believe that your protection plan would cover you for such occurrences The plan grants you a one time replacement of the affected furniture should your claim be acceptedShould you choose the replacement option the one time replacement fulfills the agreement of your protection plan and the plan is no longer active on the items that have been replacedIn the interest of fairness we are willing to approve a one time replacement of the sofa using the protection plan you assumed covered you continually for this occurrence If you would like this option processed we will place a store credit into the system for you based on the original price you paid for this reclining sofaWe will also cover the cost of removing the current item and delivering the new item you select from our showroom on the same dayIf you would like us to enter this credit for you please respond as ‘satisfied’ through this RevDex.com channel and we will have our retail location reach out to you regarding the credit Kind Regards, [redacted] Bobs Discount Furniture [redacted]
Dear Revdex.com, Please pass on our deepest apologies for any inconvenience we may have caused this customer during their experience with us I see that this customer has already spoken with my colleague and it appears the customer will be working closely with Monique to rectify the situation and reach a satisfactory outcome We ask that the customer responds to us thru this Revdex.com channel if there are any other concerns so that your efforts in excellent mediation assistance are not wasted Kindest Regards, Tracy S [redacted] Bobs Discount Furniture Customer Care Corporate Liaison
Good Afternoon Ms***, I was able to locate your order and was pleased to learn that we have since picked up the original bed and successfully delivered a new bed, dresser and mirror on, June 21, Your business is appreciated and we hope that you are enjoying your new furniture Sincerely, [redacted] ***
Good Afternoon BBB, I reached out to this customer directly today (10.23.2014) and left a message for her with my name and direct phone number. My hope is that she will call me back directly so that I can ensure her orders are scheduled as they should be and she receives the exact merchandise she expected in good condition. We apologize for any and all inconveniences our failures have caused our customer. Thank You, [redacted] Bobs Discount Furniture Corporate Customer Care
Good Morning Revdex.com- 10pt;">We are very sorry for this customer’s delivery experience We do expect our delivery teams to conduct themselves in a professional manner while in a customer’s home I do see that we sent the technician to the home on May 25th He touched up the marks on the bunk bed After the service William spoke with one of our agents and confirmed the touch up was completed and he was satisfied When Danielle saw the work, she was not satisfied so we replaced the bunk bed on June 18th On June 18th the customer called in that there was a seam separation on one cushion Normally this would be a job that a tech would complete in the home in just a couple of minutes The customer refused service and we have ordered a new casing We are sorry that this customer has not been completely satisfied with the options that have been presented to them, we do offer service first always, this is our policy and is stated on the last page of every customer’s sales order When a customer refuses this option, the agents must then get approval from a supervisor to offer a different recourse; this unfortunately will cause the long phone calls the customer has endured We have offered compensation for the poor performance of the delivery team, which has been accepted and we have gone above our standard policy on replacing pieces the customer was not satisfied with We do not offer an additional discount on merchandise that is showroom quality At this time the only outstanding issue is the part order for the seat casing We would not be able to offer any additional recourse at this time Kindest Regards, Tracy S [redacted] Corporate Liaison Bob’s Discount Furniture
Good Afternoon BBB, Please pass on our apologies to [redacted] for the frustration he has experienced with his purchase from us. We have tried to call [redacted] directly several times in the past two days and have been unable to reach him to discuss this matter further. We have sent a written communication directly to [redacted] s email address today (10.8.2014) in another effort to help him resolve the concern he has with his dining room furniture. Our records indicate that one of the chairs has suffered animal damage from a pet and we were unable to repair that damage on 9.20.2014 due to the nature of its occurrence. We have placed a store credit in the system for our customer that represents the cost he paid on 5 of the 6 dining chairs and the table. We are willing to work with our customer in getting him a dining room set that fits his needs; we are just not able to accept merchandise back that has suffered animal damage. We ask that [redacted] respond directly to the [redacted] that is assigned to his case and has emailed him [redacted] should he have any questions about this store credit, selecting his new merchandise or the removal of the 5 chairs and table from his residence.
Good Afternoon Revdex.com, We apologize to our customer for any and all inconveniences that we caused them during their furniture purchase/deliveryOur records do indicate that we spoke with this customer on and the refund for the delivery fee paid is being processed back to the customer in the form of a corporate check In regards to the [redacted] *** refund the customer is requesting in their ‘desired settlement’, a full cancelation and refund of the plan is certainly possible as we offer this within days of the delivery occurring Should the customer wish to keep the five year protection plan we are unable to offer a monetary refund of any portion on this planThe plan is honored in part by a company called [redacted] [redacted] and in order for the plan to remain active in between our company and theirs the payment for the plan must remain processed on the original sales orderShould the customer wish to have this plan fully canceled and refunded please advise them to contact our Customer Care Offices to verbally request this at ###-###-#### (Monday – Sat 6:30a-8:00p) I apologize again for the frustration our customer had to experience overall due to our failures Thank You, [redacted] Bobs Discount Furniture [redacted]
Good Morning Revdex.com, Please pass on our apologies to our customer for the poor experience they feel to have endured overall during this purchase Our records indicate that the mattress protector has been canceled and refunded to the customer’s original financing accountWhile I agree with our customer that the [redacted] fee should have been waived and will certainly follow up with out retail location regarding the exception I feel should have been made, we are unable to offer further recourse on an item that no longer exists on a sales order While we do disclose to remove old bedding during the delivery of a new bedding sale it is an appropriate business practice that we trust our delivery drivers to make the determination as to whether the old bedding is toxic to the other customer’s merchandise on their truckRegardless of what the customer states the substances are on the mattress we cannot force a person into accepting receipt of a mattress they personally and professionally feel at risk withWe stand behind the choice of the delivery team to remove the old foundation but not the old mattress As a courtesy, I have created the necessary transaction to refund ½ of the customer’s delivery fee charged on this sales orderThe specific service of delivering the new bedding was provided as originally promised to this customerThis may take one full billing cycle to show up on the customer’s financing account but has been fully processed from our end Sincerely, [redacted] Bobs Discount Furniture Customer Care Corporate Liaison
I am from the Harrisburg area After ordering a TV entertainment center I read the reviews, I was shocked by all the negativity I called and talked to the manager and told him my concerns and that I was cancelling the order He asked me questions and answered each concern and was very professional and courteous throughout our l/hour discussion Nor did he ask me NOT to cancel the order - he allowed me to come to my own conclusion I chose to go ahead with the order EVERYTHING went smoothly The delivery calls, the delivery men (very efficient) and the entertainment center was in good condition I have no complaints whatsoever about this company All the people I dealt with from the salespeople, managers, and delivery were friendly and knowledgeable
Hi thank you so much for the hell I appreciate it more then anythingHere is some information it is all under my husbands nameHis name is [redacted] , address [redacted] ***, customer ID will be under ###-###-####But please contact me at ###-###-####He is very upset with the situation, and would perfer me to deal with thisThank you again Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Good Morning ***, I am sincerely sorry for the frustration we caused you to feel and I stress to you that here at Bobs Discount Furniture we acknowledge that caring for our customers is the most important part of our businessWe do not find the alleged behavior you have cited our technician showed an example of the excellence we strive for everyday in our businessI thank you for bringing this to our attention so that we can continually ensure our customer’s service experiences are reflective of professionalism and common courtesy Our records indicate that as of your concern has been satisfiedYour account with Bobs Discount Furniture indicates that an even exchange for your chest is scheduled to take place on I apologize again that you were met with any inconvenience while seeking to resolve your concern and I assure you that Bobs Discount Furniture truly appreciates you as our valued customer Kind Regards, [redacted] Bobs Discount Furniture Customer Care Corporate Liaison
Good Morning Ms [redacted] , Thank you for choosing Bob's Discount Furniture for your home furnishing needsI apologize we were unable to accommodate your request for delivery after 3pm Our delivery is an all day service and whenever possible we make every attempt to honor specific delivery timeframe requestOur routing department is responsible for managing hundreds of deliveries everyday and while we understand the value and importance of everyone's time, we cannot accommodate each request I apologize if you were assured that your delivery would occur after 3pm, but arrived hours earlier; Generally we can only request that a delivery be completed before or after noon time The delivery fee includes delivery and assembly of your current order, which we successfully completed, as well as any future merchandise replacements We are unable to refund this charge however, I will inform store management of your concern with the sales associate Bob's Discount Furniture appreciates your business and apologizes for any inconvenience we have caused Sincerely, [redacted] ***
Good Afternoon Revdex.com, Roman"> Please pass on our sincerest apologies to the customer for the concern they have existingThe customer signed an agreement with an entirely separate company from Bobs Discount Furniture – the agreement that the customer is referring to signifies that it belongs to the [redacted] – not Bobs Discount Furniture We apologize that we were not able to fulfill the order The order has been canceled and the customer is entitled to a refund for the payment that was made That refund must be done through [redacted] as they accepted the payment, not Bob’s I reached out to the [redacted] desk and they are waiting for the customer to make contact, so they can process the refund Kindest Regards, Tracy NS [redacted] Bobs Discount Furniture Customer Care Corporate Liaison
Good Day Revdex.com, Please pass on our sincerest apologies for the inconvenience the multiple deliveries caused our customerWe can certainly understand the customer’s frustration and acknowledge the reasons why the customer feels they are owed something additional after their concerns have been resolved Bob’s prides itself on providing quality service and the best value product for the priceOur primary focus is on making the concern we caused right so that our customer is satisfied with the product that they have purchased from usWe have resolved the original concern and delivered the customer the merchandise originally expected in good conditionAt this time any additional accommodation we feel adequate to offer to the customer is a form of our apology and at our internal discretion While it is not procedure to so we do recognize that we have failed our customer and we are willing to make an exception in this case to work above our compensation guidelines and policiesWe do not offer apology monetary amounts based off of any individual’s time and we are unable to offer a discount off of factory fresh product that stands in the home in good condition We can offer to provide the customer with a monetary refund based on the amount paid to us for a delivery fee on this sales order ($99.99) Should the customer wish to accept this offer, please advise that they may respond to this communication via the Revdex.com as ‘satisfactory’ and we will have our retail location reach out to them to complete any further processing needed Kind Regards, [redacted] Bobs Discount Furniture [redacted]
I excepted a partial refund because I was told that was all that would be offered to meThe company as a whole has not lived up to my expectations, and I'm extremely disappointed that they clearly have an issue ( they have hundreds of complaints) and continue to peddle poor quality and claim manufacture defect..even though I only heard that excuse after I contacted Revdex.comI cannot compete against a billion dollar companyI'm dropping the issue and accepting partial refund out of fear of getting nothingI will never enter Bobs againRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add that [redacted] at Bob's Furniture has been the consummate professional and has been a tremendous help with my complaintI appreciate her working with me and offering to honor the warranty that was purchased with the furniture [redacted] is a horrible and miserable company to deal withThey do not adhere to the guidelines of their contract and had it not been to [redacted] 's assistance, I would have pursued this much farther and gotten an attorney involved due to their blatant deceptionI feel for the consumer who may not be adept at navigating how to file Revdex.com claims and file with their state's Attorney General Even though Bob's did offer a resolution to the problem, I believe that [redacted] shouldn't be held accountable for a product they sellI don't feel that Bob's should take a financial hit while [redacted] continues to deceive their clients and reap the financial gain Sincerely, [redacted] ***
Good Afternoon Dennis, yes;"> I’m sorry to learn of the frustration you are experiencing with your product and assure you that should you be experiencing any factory defect concern Bobs Discount Furniture truly wants to help you move forward under the provisions of your ‘Goof Proof Plus’ protection plan In regards to the calls and visits you have been receiving for payment, these are in no way related to Bobs Discount FurnitureAs a consumer and an individual you made a choice and signed a payment agreement with a company called ‘Acceptance Now’ at the time of purchaseThe debt you owe to this company is not the concern or responsibility of Bobs Discount Furniture nor are we permitted into the recordings or actions of this third party companyShould you continue to not honor the contractual agreement you signed with this company you can expect that the dispute and action from ‘Acceptance Now’ will surely continue I apologize if you have had continued trouble getting thru to our Customer Care Offices as you have cited that you have attempted to reach out to us multiple timesWe have been continually receiving incoming customer calls into our call center everyday with no reported systems issuesThe last record we have under your account is from a technician that visited your home on to address a concern you had with the left side facing sofaThis technician did not report finding any defects within this item and indicated to us that he could not complete a courtesy repair as the concern was not the result of a defect and the repair time would have held him in your home for three hours plusYour warranty thru Bobs Discount Furniture is for coverage on factory defect concerns only As an extreme one time courtesy we have uploaded the necessary paperwork to your customer account to replace the left arm facing sofa for you with a factory fresh model (for your records these order numbers are: [redacted] & [redacted] ).Please note that we still do stand by the integrity of our technician’s report and should a concern present itself in the future where our factory trained professional deems no manufacturing defect present Bobs Discount Furniture will be unable to provide you with an option for recourse As I am certain our incoming Customer Care phone lines are working at full capacity please contact our Customer Care Offices to schedule a delivery date that works best for you, based off of the product’s availability Customer Care is available to you via [redacted] (Mon – Sat: 6:30am -8:00pm or Sunday 10:30am -7:00pm) Sincerely, [redacted] *orporate Liaison Bobs Discount Furniture
Dear Revdex.com, We are very sorry that this customer is having issues with the purchase There is no record of the customer reporting that there was any issue with the chair There are notes that the customer wanted to reselect on the entire set If we are offering to include pieces that are not defective, there would be a usage fee involved If the customer believes the chair has the same issue as the sofa, we ask the customer to submit phots of the issue with the chair seat Please take color photos, to the Revdex.com mediation site One close up of the seat showing the defect and one from a few feet back, showing the defect If we can confirm that the chair has the same issue as the sofa, we can certainly offer the reselection Kindest Regards, Tracy S [redacted] Bobs Discount Furniture Customer Care Corporate Liaison
Good Afternoon Revdex.com- We are very sorry that the customer is having issues with the pieces delivered in November We have reviewed the technician report form August 30, The technician reported the foam was bunched up on two footrests and he replaced the cores on those footrests We are unsure what the current issue is This complaint does not state what needs to be fixed The notes in the order state that there is an issue with a mechanism That would be the device that makes the chair recline That would have nothing to do with the technician service from August We are not able to offer the service for a Saturday The technician is routed over an hour away from this customer’s address We route different areas of the state each day We would not be able to offer this customer a Saturday service We do currently have this scheduled for the technician on We hope the issue the customer is experiencing will be corrected on Wednesday Sincerely, Tracy S [redacted] Corporate Liaison Bob’s Discount Furniture
Complaint: [redacted] I am rejecting this response because: I will have the pictures taken and the mattress measured When measured last week the width was inches I did not measure the length at that time because I thought it was the same as a full or queen But will have the length measured this time Also, your measurements just given to me are wrong, as I have called your stores: [redacted] in [redacted] says a full is x [redacted] in [redacted] says a full is x you are telling me it is x Which is [redacted] 's way of just trying to steal a little in her favor, just [redacted] putting a spin on it Another thing [redacted] , there is not going to be a "massive" space difference when the picture is taken Because if the mattress is fairly centered on the box spring, the difference on each side would only be inches on each side THis is NOT a MASSIVE space A queen mattress that we paid for s/b x Not inches, not 53, not 1/2, it should be We will have the picture for you around Sunday, as the mattress is at our house in [redacted] and we are not there right now Sincerely, [redacted] ***
Good Morning [redacted] , I am very sorry for the disappointment you are experiencing with your reclining sofa set and the [redacted] Protection Plan you purchasedI assure you that Bobs Discount Furniture cares very much to satisfy all our customers and we stand behind the quality of our products including the protection plan we sell The [redacted] ***, as its name depicts and the documents associated with the plan denote, is for protection against accidental damage and in order for a claim to qualify for coverage under this plan you must report an accidental occurrence causing the damage you are reportingI can certainly understand your frustration as we have serviced this concern several times for you and are now denying you coverage While I acknowledge why the denial was received from Bobs Discount Furniture as we actually begin servicing this merchandise for you and covering the cost of parts outside of your direct warranty from us, I can also clearly see how you as a consumer may believe that your protection plan would cover you for such occurrences The plan grants you a one time replacement of the affected furniture should your claim be acceptedShould you choose the replacement option the one time replacement fulfills the agreement of your protection plan and the plan is no longer active on the items that have been replacedIn the interest of fairness we are willing to approve a one time replacement of the sofa using the protection plan you assumed covered you continually for this occurrence If you would like this option processed we will place a store credit into the system for you based on the original price you paid for this reclining sofaWe will also cover the cost of removing the current item and delivering the new item you select from our showroom on the same dayIf you would like us to enter this credit for you please respond as ‘satisfied’ through this RevDex.com channel and we will have our retail location reach out to you regarding the credit Kind Regards, [redacted] Bobs Discount Furniture [redacted]
Dear Revdex.com, Please pass on our deepest apologies for any inconvenience we may have caused this customer during their experience with us I see that this customer has already spoken with my colleague and it appears the customer will be working closely with Monique to rectify the situation and reach a satisfactory outcome We ask that the customer responds to us thru this Revdex.com channel if there are any other concerns so that your efforts in excellent mediation assistance are not wasted Kindest Regards, Tracy S [redacted] Bobs Discount Furniture Customer Care Corporate Liaison
Good Afternoon Ms***, I was able to locate your order and was pleased to learn that we have since picked up the original bed and successfully delivered a new bed, dresser and mirror on, June 21, Your business is appreciated and we hope that you are enjoying your new furniture Sincerely, [redacted] ***
Good Afternoon BBB, I reached out to this customer directly today (10.23.2014) and left a message for her with my name and direct phone number. My hope is that she will call me back directly so that I can ensure her orders are scheduled as they should be and she receives the exact merchandise she expected in good condition. We apologize for any and all inconveniences our failures have caused our customer. Thank You, [redacted] Bobs Discount Furniture Corporate Customer Care
Good Morning Revdex.com- 10pt;">We are very sorry for this customer’s delivery experience We do expect our delivery teams to conduct themselves in a professional manner while in a customer’s home I do see that we sent the technician to the home on May 25th He touched up the marks on the bunk bed After the service William spoke with one of our agents and confirmed the touch up was completed and he was satisfied When Danielle saw the work, she was not satisfied so we replaced the bunk bed on June 18th On June 18th the customer called in that there was a seam separation on one cushion Normally this would be a job that a tech would complete in the home in just a couple of minutes The customer refused service and we have ordered a new casing We are sorry that this customer has not been completely satisfied with the options that have been presented to them, we do offer service first always, this is our policy and is stated on the last page of every customer’s sales order When a customer refuses this option, the agents must then get approval from a supervisor to offer a different recourse; this unfortunately will cause the long phone calls the customer has endured We have offered compensation for the poor performance of the delivery team, which has been accepted and we have gone above our standard policy on replacing pieces the customer was not satisfied with We do not offer an additional discount on merchandise that is showroom quality At this time the only outstanding issue is the part order for the seat casing We would not be able to offer any additional recourse at this time Kindest Regards, Tracy S [redacted] Corporate Liaison Bob’s Discount Furniture
Good Afternoon BBB, Please pass on our apologies to [redacted] for the frustration he has experienced with his purchase from us. We have tried to call [redacted] directly several times in the past two days and have been unable to reach him to discuss this matter further. We have sent a written communication directly to [redacted] s email address today (10.8.2014) in another effort to help him resolve the concern he has with his dining room furniture. Our records indicate that one of the chairs has suffered animal damage from a pet and we were unable to repair that damage on 9.20.2014 due to the nature of its occurrence. We have placed a store credit in the system for our customer that represents the cost he paid on 5 of the 6 dining chairs and the table. We are willing to work with our customer in getting him a dining room set that fits his needs; we are just not able to accept merchandise back that has suffered animal damage. We ask that [redacted] respond directly to the [redacted] that is assigned to his case and has emailed him [redacted] should he have any questions about this store credit, selecting his new merchandise or the removal of the 5 chairs and table from his residence.
Good Afternoon Revdex.com, We apologize to our customer for any and all inconveniences that we caused them during their furniture purchase/deliveryOur records do indicate that we spoke with this customer on and the refund for the delivery fee paid is being processed back to the customer in the form of a corporate check In regards to the [redacted] *** refund the customer is requesting in their ‘desired settlement’, a full cancelation and refund of the plan is certainly possible as we offer this within days of the delivery occurring Should the customer wish to keep the five year protection plan we are unable to offer a monetary refund of any portion on this planThe plan is honored in part by a company called [redacted] [redacted] and in order for the plan to remain active in between our company and theirs the payment for the plan must remain processed on the original sales orderShould the customer wish to have this plan fully canceled and refunded please advise them to contact our Customer Care Offices to verbally request this at ###-###-#### (Monday – Sat 6:30a-8:00p) I apologize again for the frustration our customer had to experience overall due to our failures Thank You, [redacted] Bobs Discount Furniture [redacted]
Good Morning Revdex.com, Please pass on our apologies to our customer for the poor experience they feel to have endured overall during this purchase Our records indicate that the mattress protector has been canceled and refunded to the customer’s original financing accountWhile I agree with our customer that the [redacted] fee should have been waived and will certainly follow up with out retail location regarding the exception I feel should have been made, we are unable to offer further recourse on an item that no longer exists on a sales order While we do disclose to remove old bedding during the delivery of a new bedding sale it is an appropriate business practice that we trust our delivery drivers to make the determination as to whether the old bedding is toxic to the other customer’s merchandise on their truckRegardless of what the customer states the substances are on the mattress we cannot force a person into accepting receipt of a mattress they personally and professionally feel at risk withWe stand behind the choice of the delivery team to remove the old foundation but not the old mattress As a courtesy, I have created the necessary transaction to refund ½ of the customer’s delivery fee charged on this sales orderThe specific service of delivering the new bedding was provided as originally promised to this customerThis may take one full billing cycle to show up on the customer’s financing account but has been fully processed from our end Sincerely, [redacted] Bobs Discount Furniture Customer Care Corporate Liaison
I am from the Harrisburg area After ordering a TV entertainment center I read the reviews, I was shocked by all the negativity I called and talked to the manager and told him my concerns and that I was cancelling the order He asked me questions and answered each concern and was very professional and courteous throughout our l/hour discussion Nor did he ask me NOT to cancel the order - he allowed me to come to my own conclusion I chose to go ahead with the order EVERYTHING went smoothly The delivery calls, the delivery men (very efficient) and the entertainment center was in good condition I have no complaints whatsoever about this company All the people I dealt with from the salespeople, managers, and delivery were friendly and knowledgeable
Hi thank you so much for the hell I appreciate it more then anythingHere is some information it is all under my husbands nameHis name is [redacted] , address [redacted] ***, customer ID will be under ###-###-####But please contact me at ###-###-####He is very upset with the situation, and would perfer me to deal with thisThank you again Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Good Morning ***, I am sincerely sorry for the frustration we caused you to feel and I stress to you that here at Bobs Discount Furniture we acknowledge that caring for our customers is the most important part of our businessWe do not find the alleged behavior you have cited our technician showed an example of the excellence we strive for everyday in our businessI thank you for bringing this to our attention so that we can continually ensure our customer’s service experiences are reflective of professionalism and common courtesy Our records indicate that as of your concern has been satisfiedYour account with Bobs Discount Furniture indicates that an even exchange for your chest is scheduled to take place on I apologize again that you were met with any inconvenience while seeking to resolve your concern and I assure you that Bobs Discount Furniture truly appreciates you as our valued customer Kind Regards, [redacted] Bobs Discount Furniture Customer Care Corporate Liaison
Good Morning Ms [redacted] , Thank you for choosing Bob's Discount Furniture for your home furnishing needsI apologize we were unable to accommodate your request for delivery after 3pm Our delivery is an all day service and whenever possible we make every attempt to honor specific delivery timeframe requestOur routing department is responsible for managing hundreds of deliveries everyday and while we understand the value and importance of everyone's time, we cannot accommodate each request I apologize if you were assured that your delivery would occur after 3pm, but arrived hours earlier; Generally we can only request that a delivery be completed before or after noon time The delivery fee includes delivery and assembly of your current order, which we successfully completed, as well as any future merchandise replacements We are unable to refund this charge however, I will inform store management of your concern with the sales associate Bob's Discount Furniture appreciates your business and apologizes for any inconvenience we have caused Sincerely, [redacted] ***
Good Afternoon Revdex.com, Roman"> Please pass on our sincerest apologies to the customer for the concern they have existingThe customer signed an agreement with an entirely separate company from Bobs Discount Furniture – the agreement that the customer is referring to signifies that it belongs to the [redacted] – not Bobs Discount Furniture We apologize that we were not able to fulfill the order The order has been canceled and the customer is entitled to a refund for the payment that was made That refund must be done through [redacted] as they accepted the payment, not Bob’s I reached out to the [redacted] desk and they are waiting for the customer to make contact, so they can process the refund Kindest Regards, Tracy NS [redacted] Bobs Discount Furniture Customer Care Corporate Liaison
Good Day Revdex.com, Please pass on our sincerest apologies for the inconvenience the multiple deliveries caused our customerWe can certainly understand the customer’s frustration and acknowledge the reasons why the customer feels they are owed something additional after their concerns have been resolved Bob’s prides itself on providing quality service and the best value product for the priceOur primary focus is on making the concern we caused right so that our customer is satisfied with the product that they have purchased from usWe have resolved the original concern and delivered the customer the merchandise originally expected in good conditionAt this time any additional accommodation we feel adequate to offer to the customer is a form of our apology and at our internal discretion While it is not procedure to so we do recognize that we have failed our customer and we are willing to make an exception in this case to work above our compensation guidelines and policiesWe do not offer apology monetary amounts based off of any individual’s time and we are unable to offer a discount off of factory fresh product that stands in the home in good condition We can offer to provide the customer with a monetary refund based on the amount paid to us for a delivery fee on this sales order ($99.99) Should the customer wish to accept this offer, please advise that they may respond to this communication via the Revdex.com as ‘satisfactory’ and we will have our retail location reach out to them to complete any further processing needed Kind Regards, [redacted] Bobs Discount Furniture [redacted]
I excepted a partial refund because I was told that was all that would be offered to meThe company as a whole has not lived up to my expectations, and I'm extremely disappointed that they clearly have an issue ( they have hundreds of complaints) and continue to peddle poor quality and claim manufacture defect..even though I only heard that excuse after I contacted Revdex.comI cannot compete against a billion dollar companyI'm dropping the issue and accepting partial refund out of fear of getting nothingI will never enter Bobs againRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]