Sign in

Sentinel Industries

Sharing is caring! Have something to share about Sentinel Industries? Use RevDex to write a review
Reviews Sentinel Industries

Sentinel Industries Reviews (1002)

Good Afternoon ***, I am genuinely very sorry that you are experiencing any issue with your product and I assure you that we do want to help you resolve this concernAs expressed on the documents you received at the time of sale we reserve the right to inspect any merchandise prior to offering a replacementI further apologize for any lack of care your complaint received while it was initiated to us; we value your feedback beyond words and will most certainly follow up with our retail location to ensure we are offering the best care possible at every level of our organization SERVICE POLICY We guarantee that our new products will be free from factory defects for one year from date of delivery or pickupOur mattresses and motion furniture may carry additional factory guaranteesYou must report any factory defects to our Customer Care team within one (1) year of possession, and a Customer Care representative will schedule one of our Service Technicians to inspect the item and service it to factory standards at no cost to youIf the Service Technician determines that the factory defect is not serviceable, we will replace the affected item Having been in my business for nearly a decade, I can tell you that it’s quite uncommon that we would try to complete a repair on a foundationIf the technician determines that your foundation is experiencing a defect concern you will be scheduled for an even exchangeThe Bob O Pedic mattress you have is sold with the same structurally made foundation that we sell our entire line of Bob O Pedics withWe work with the same manufacturer on all of our memory foam bedding so regretfully we have no physical way to offer you a different foundation for the model mattress you have It is possible that the foundation you received was built incorrectly at the overseas factory it hails from and this is the reason for your disappointmentFollowing our usual successful practices under our service policy we are already scheduled out to your residence to complete our inspection Our records reflect that we are scheduled to your residence on to inspect this foundation for defects under its current year non prorated warrantyPrior to the technician leaving your residence he will make a phone call to our Customer Care Office to discuss the results of your serviceOne of our professionals in customer care will speak with you directly at that time regarding the outcome of your service and what the next steps in resolution may be While I acknowledge that you do not find our process sound, I do stand behind the policies and procedures we have in place for this type of concern as the most effective way to remain fair to all our consumers alike Sincerely, [redacted] Bobs Discount Furniture Customer Care Corporate Liaison

Dear Revdex.com, Please pass on our deepest apologies for any inconvenience we may have caused this customer during their delivery experience with us I see that this customer has already spoken with my colleague and it appears the customer will be working closely with Kaylin to rectify the situation and reach a satisfactory outcome We ask that the customer responds to us thru this Revdex.com channel if there are any other concerns so that your efforts in excellent mediation assistance are not wasted Kindest Regards, Tracy S [redacted] Bobs Discount Furniture Customer Care Corporate Liaison

Complaint: [redacted] I am rejecting this response because: I do not want a gift card to come shop at a store where I have been treated with so much disrespect and unprofessionalismAt this point I do not want to go back into the store I had to argue with an employee for a half hour to even be able to talk to manager My furniture was delivered to my houses with scratches all over it and all you want to do is give me a gift card after all the money I spent and aggravation I had to go through I was told over the phone the reason I couldn't be refunded delivery was because delivery and goof proof was all one fee that was yet another lie that I was told because my bill says something different This was the worst experience I have ever had dealing with a store I work in customer service and when you have a problem with a customer as a employee you cannot tell a customer that they are not rightYou need to get a manager to solve the problem I'm not satisfied at all Sincerely, [redacted] ***

Good Afternoon Revdex.com, Please pass on our sincerest apologies for the inconvenience our failures in scheduling have continued to cause our customerWe can certainly understand the customer’s frustration and acknowledge the reasons why the customer feels they are owed something additional after their concerns have been resolved Bob’s prides itself on providing quality service and the best value product for the priceOur primary focus is on making the concern we caused right so that our customer is satisfied with the product that they have purchased from us We currently have a delivery scheduled for this chaise on to resolve this concern Once the delivery is completed for all items on this sales order (including the special order sectional that is pending arrival from its factory) and we are certain that our customer is fully satisfied with their merchandise overall, any additional accommodation we feel adequate to offer to the customer is a form of our apology and at our internal discretion I truly wish there was a way I could undo what has been done and I apologize again for the appalling impression our customer has been left with of our companyThe customer has our pledge to maintain the quality of all our customer interactions at every level and we truly thank our customer for reporting these incidents to us At this time we are looking forward to resolving this customer’s concern with the chaise on and should the customer still be seeking a further apology amount from us they will be able to speak with our Customer Care Office regarding this request after their pending sectional has been deliveredWe will review the account at that time and determine what further apology offers we are able to make to our customer directly as we agree that we have disappointed our customer We apologize again for the impact our failures have had on our customer’s valuable time and seating needs and thank the customer for bringing the coaching concerns we have to our direct attention Kindest Regards, [redacted] Bobs Discount Furniture Customer Care Corporate Liaison

This company took my money and didn't give me a receiptThe furniture they delivered was of poor qualityPlastic legs on sofa and the stuffed came out after one week in my homeThey have the bob goof proof plan because their furniture in sub standardThey refused to give me my money back because the receipt which I didn't get said no refundsHow can this company have a A+ review when they are so awful to customersNo one cared that I was not informed about this policyWe trust you when you give them an A+

Good Morning Revdex.com, Please pass on our apologies to the customer for the disappointment she and her daughter have experienced with this purchase Our records reflect that we fully agreed with the customer’s aggravation and their desired settlement has been approved as of The paperwork to schedule the removal of this merchandise for a refund (after it returns to our distribution center and has been checked back into our inventory) was created on and has been pending the customer contacting us to schedule a date for removalFor reference this return transaction number = [redacted] Please ask the customer to contact our offices (###-###-####) to schedule a date for removal of the product Kindest Regards, Stephanie AG [redacted] Bobs Discount Furniture Customer Care Corporate Liaison

Good Morning Revdex.com, We have spent several days and man hours searching with the [redacted] company to try and locate the alleged call / claim the customer states was initiated with [redacted] on [redacted] ’s recordings and records show no claim ever entered from the claimant regarding the “movement of bed-causing the headboard to crack” I have tried to file the claim on the customer’s behalf and [redacted] will not allow this to occur as I am not the owner or purchaser of this particular plan We have a record of the customer contacting us (Bobs) directly and making a statement of bed being moved and headboard being cracked, as accidental damage is not a coverage Bob offers to customers, we advised on that we could sell the customer parts needed to fix the bed At this time we encourage the customer to file an actual claim for damage with the [redacted] company based of the incident they are reporting occurred I have included a copy of the terms and conditions [redacted] uses for all claims in order to help better educate this customer on the reporting process we recommend they follow when making this claim We apologize that the customer is experiencing any inconveniences with their products however we are unable to dispute a claim that has no record of existence Thank You, Stephanie AG [redacted] Bobs Discount Furniture Customer Care Corporate Liaison

Good Afternoon Revdex.com, face="Calibri">While we apologize that our customer is experiencing any disappointment with their product our records do indicate that overall we have worked at full capacity and above and beyond to ensure we have met our customer’s concerns with satisfaction For instance, our records indicate that when this customer contacted us in July and complained about the [redacted] company denying the scratch that was on the dresser we replaced the item at no charge to himWe completed this at our own cost and kept his five year guarantee activeThe damage was horizontal scrape marks to three of the drawers; clearly cosmetic damage like this is not the type of manufacturing concern that just appears on the product after owning it for nearly six monthsNevertheless we made an exception for the customer as an extreme courtesy and brought him an entirely new dresser I do understand the customer’s frustration as it seems our technician’s workmanship did not fully hold up as we would expect it to on the trundle unitWe most certainly take responsibility for the workmanship performed by our technician on the trundle unit wheel and as the customer indicates in his complaint, it seems we have already tried to offer him resolutions above the policies and procedures we have in placeAs a business it is important to convey that our policies and procedures are adhered by to actively keep all resolutions fair for all consumers alike Our records indicate no report of concern has been made to us regarding this dresser and it was exchanged in July of 2014, this includes the most recent service call we completed on As the customer has had possession of the dresser that he alleges has a design flaw for over five months we do reserve the right to inspect this merchandise and provide service to it prior to making any other options for resolution at our own discretionThis information is clearly indicated on the second page of the customer’s sales invoice and is routinely signed by the customer at the time of saleShould the customer seek further assistance with the design flaw he asserts is present he can contact our Customer Care Office directly (###-###-####) to discuss sending in photos or scheduling a service call for this specific piece In a further effort to work above and beyond to satisfy this customer we will offer three (3) options for resolution in regards to the [redacted] ’s bedI have listed these options below Options for resolution on [redacted] ’s Bed w/Trundle unit (Please keep in mind these are courtesy options and should not be perceived as the expected resolution by this individual customer): Option #1: We will process and even exchange on the complete [redacted] ’s Bed w/ Trundle drawersPlease note that while in the home within a month of delivery our technician logged scratches present on the footboard associated with this bedWe are again willing to overlook a customer caused damage in an effort to appease this customer’s demands -Or- Option #2: If the customer would like to reselect to a different type of bed that may fit his furniture needs better, we can offer to credit 100% of the cost paid to us from the [redacted] ’s Bed w/ Trundle drawers (this would not include this cost of the mattresses)We can offer to further this courtesy by covering the cost of delivering the new bed the customer selects -Or- Option #3: We can offer to refund the customer 20% off the cost paid to us for the [redacted] ’s Bed w/ Trundle (this would not include this cost of the mattresses)In accepting this option the customer should be aware that he would be agreeing to keep the bed in the condition it is currently inWe will not offer further services for the specific damage that has been reported to the wheelOf course we do not find this to be the most appropriate option for resolution and it is certainly the most unfriendly from a customer care point of viewThis option exists as an attempt (again) to balance the demand for monetary refund the customer has set forth along with the needs of our business Please let the customer know they may respond to us thru this Revdex.com channel that they have opened for mediation purposes with which option they would like to proceed further with in regards to the [redacted] ’s Bed concern Kind Regards, [redacted] Bobs Discount Furniture [redacted]

Purchased a sofa set and bunk bed (for $plus) from Bobs and have purchased their additional [redacted] plan for mental peaceProblem started with wrong bunk bed sentt, which we fortunately rejected, and after all the wait we finally got a replacementHowever, the Sofa' we got were recliners and weeks into the usage, it stopped recliningAfter all the wait and frustration we ended up getting a technician to come out and verify it was faulty, but they will NOT change the sofaHe ordered some replacement parts, which was possibly coming from china and it took over months(I was never informed), so frustratingAfter all the inconvenience and frustration went through, we had little to no help and had to fight with customer service(several calls) to get it all doneI hope Revdex.com flags them with 92% negative ratings(review) with over complainsThese people promises but never deliversBeware and save yourself some trouble & go somewhere else with better customer service

Good Afternoon Revdex.com, I spoke with [redacted] today and we have agreed upon an initial resolution to resolve her concerns [redacted] has my direct contact information and I will be following up with her again after our service technician visits her father’s residence on Warm Regards, [redacted] Bobs Discount Furniture Customer Care Corporate Liaison

We went to Bob's 12/6/to purchase a bedroom set and mattress set as a surprise Christmas gift for my motherWe had requested delivery for Monday the 26th but was advised they do not deliver Mondays so we accepted delivery for the 27thThat's WEEKS Bob's had to get our order together! We get a voicemail on Thursday the 22nd to confirm our delivery for the 27thGREAT! so I thoughtMy hubby and I take the 27th off from work in order to be able to get rid of all the furniture in the room and throw it out for any easy set upWell foolish we were!! When the delivery guys come, they advise us they do not have the headboard so they can't set up the bedTHEN they didn't have the TV stand that we had orderedIt wasn't even on the list to be delivered! I was asked to just sign for the delivery since they had to continue making their deliveriesWell excuse the [redacted] out of me!!! We made this order WEEKS in advanceWEEKS!!! AND we threw out ALLL of the furniture in the room so basically I would have to have my mom sleep on NEW mattress on the FLOOR!!! We can get a call days in advance to confirm delivery but we can't get a call to give us the heads up that our order isn't complete?! OK we make numerous calls to the customer service dept and spoke to the store manager from where we made our purchasethey were advising me they can deliver the headboard and tv stand on FRIDAYAfter almost hours of being on the phone with many different people, we FINALLY got the exception for next day deliveryWELL Wednesday comes NO HEADBOARD so another night of my mom sleeping on the NEW mattresses on the freaking floorANOTHER hours of going back and forth regarding getting the headboard deliveredNOW they wanted to deliver on SATURDAY the 31stI was not accepting this since I did make this order freaking weeks in advanceFINALLY got the delivery scheduled for ThursdayFINALLY the "SURPRISE" was completedays of work lost since the 3rd delivery was made at 6:45AMI was advised by the manager once everything was set up we can call back to discuss compensation for all the troubleMIND YOU the ONLY reason I didn't cancel the order was because the old furniture was already in the GARBAGE!!!! So we finally call to discuss 'compensation' options only to be sold we will receive a $GIFT CARD$50!!!! I DON'T WANT ANYTHING ELSE FROM BOBS AND $50?!?! REALLY?!?!? WE LOST DAYS OF WORK!!! AND A SURPRISE THAT WENT TO CRAPThen we get a call back to advise its a $creditNOWBOBSget it togetherthis $credit or whatever it will be is definitely not enough of a 'compensation'Sad thing is we've purchased from you beforeBUT NOW I don't plan to returnnot even ordering weeks in advance will save you a headache!!!

Good Afternoon Revdex.com, face="Times New Roman" size="3"> Our records show that this item was delivered on 12/19/ and we apologized to our customer for any failures they experienced by providing a $Bobs Discount Furniture Gift CardAs our records indicate the above information our business considers the concern posted as resolved Kindest Regards, Stephanie AG [redacted] Bobs Discount Furniture Customer Care Corporate Liaison

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We look forward to using the $ [redacted] in store reselection credit to hopefully choose a set that will last better than our current oneWhile we're not quite convinced that delivery will cost $(on our last check, it was $ [redacted] to our home according to the website) and we're disappointed that we can't donate the couches on our own terms (we were hoping to be able to give them to the fraternity house that we both lived in as they don't care about any furniture condition)we understand that Bob's is a company and isn't going to give us anything without getting something in returnWe know that these will be sold in the pit at the local store and there's nothing we can do about that practice Thank you for agreeing to work with us on this and we're hoping that this reselection will go over smoothlyAll we really wanted out of this was the cushion replacements the tech had told us we were entitled to, but if we have to take the time to select a new set and spend additional money, then it's fine Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: first of all I bought expensive leather furniture to last for long time, but those were a fake leather didn`t last even two months, and I should get all my money back, because it wasn`t my fault if you selling fake leatherIt was terribly made a complete waste of moneySecond of all the sale associate explain to me that is a real leather and if anything happen to it I`ll get all my money backThey go on about how easy it is to return an item and get refund, once you make a purchase good luck if you have a problem and wish to return it and get your money back You cannot imagine the stress and wasting time I and my family had with those customer serviceCan you imaging having a birthday party with empty living roomI am writing you to request that my money be refunded in fullI cannot be charge 10% for furniture that I pay a lot and didn`t last even two monthsRegard [redacted]

Hello, I received an email from someone @ BobsPlease see attachmentThanks Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Good Afternoon ***, I have just finished speaking with our Operations Store Manager in our [redacted] location and made him aware of your extreme disappointment with how your sales order has been handled thus farPlease accept my apologies for the frustration we have caused you and the various answers you have been receiving from members of our staff in regards to the stock availability on your dining room set Once we schedule you for delivery and your order is “locked” to a delivery date we normally do not experience further concerns with being able to deliver you the merchandise you have selectedI believe that given the fact that your sales order had a pending delivery date our system did not alert us on our end to reach out to youWhile this is a computer error, we still do take responsibility for our computer error and have taken action to try and get you the hutch that has been completely discontinued from our sales line upThe remaining pieces of your dining room set are all showing as available and scheduled to be delivered on and there should be no reason to be alarmed about these pieces making it out to youI have doubled checked and verified this fact with our store management as well In regards to the ‘hutch’ we have just emailed our Merchandising Department to see if we can locate any remaining hutches inside of our various warehouses so we can also deliver you this piece of your dining room setRegretfully, with this hutch there is no additional inventory available in the warehouse and no more can be ordered directly from the manufacturerI wish I had a more favorable answer for you as it seems you do not want to reselect to any other dining room group we have to offer We can offer to contact some of our other showrooms in your area and you can purchase this discontinued hutch at a discounted rate off of our sales floorIf the sale was made to you off of our sales floor you would be asked to take the item with you as it is now considered a ‘cash and carry’ item to our inventory systemThe [redacted] store has already sold the hutch that was displayed in their showroom and we would be happy to call around to other locations and check on your behalf if you’d like to take the routeIf you would like a refund on the monies you paid for the hutch instead that can also be arranged for youI’m so sorry again that the full merchandise you selected is not available to us and I wish there was more I could offer you as far as obtaining this discontinued hutch Please let me know how you would like to proceed as we are all eager to help you resolve your concerns Kind Regards, [redacted] Bobs Discount Furniture Customer Care Corporate Liaison

I purchased [redacted] PIECE LEFT ARM FACING SECTIONALSet includes left arm facing sofa, right arm facing chaise, and ottoman100% Bonded leather everywhere the body touches, polyurethane matchthe bonded leather is peeling very badly, on the right arm chaiseThe ottermen & sofa is perfect Leather doesnt peel I tried to post picturesNot sure what leather is used, what a joke leather dont peel ***BUYER BEAWARE***

Here is additional info you requested Trundle Bed Sku # [redacted] was purchased by my husband [redacted] for $with mattresses for our grandsons who live in [redacted] ** He paid for delivery & items with [redacted] acct Invoice [redacted]

Good Morning Steven- We are sincerely sorry for the multiple deliveries and all the issues you have had to endure I do see you were previously refunded $to your original method of payment as compensation I accept your request to have the special order fee refunded as well That paperwork has been created You would need to reach out to the store to provide them the full credit card number, In our system for security purposes, we are not able to see the entire card number, only the last for digits We will absolutely process that refund I have created all the necessary paperwork for you in advance in an effort to make this as easy for you as possible – please call the store and provide them with the original method of payment Visa [redacted] Once completed with the credit card number entered into the transaction the refund should process back to you within 5-business days Anytime after 10am and before 9pm Dial ###-###-#### Press the number one (1) on your keypad when you hear Bobs voice When the office person picks up explain that you are calling to get a refund processed to your credit card and provide them this order number: [redacted] At that point they will take the credit card information Kindest Regards, Tracy S [redacted] Corporate Customer Care Liaison Bob’s Discount Furniture

Good Afternoon Revdex.com, I was able to view one attachment of photo as sent to me in this rebuttalI apologize for the disappointment this customer is experiencing with his product and I also apologize if there was confusion set forth within our first responseWe were meaning to educate the customer on the fact that any type of leather can and will eventually show signs of wear in a high traffic areaThe leather that this sofa is manufactured with is warrantied through its manufacturer for a period of one year and I have attached the vendor specific warranty that details this specific concern is not covered within the already expired warranty Please know that there are various types of leather and various ways different producers/fabricators treat leather based on the product’s expected shelf life and any foreseen obstaclesFor instance the seats in your car are factory-made to withstand elements of weather such as the high temperature most vehicles experience in the summerYour home normally does not reach temperatures close to degrees therefore the leather is treated differently based on its industry standardMass- produced furniture products that have leather are built to last through the expected warranty that is set forth by the vendor that produced the productHere at Bobs we offer different types of leather based on price point and expected usageAs the retailer our responsibility is to honor manufacturing defects through the life of the manufacturing warranty associated with the product in questionWe were not made aware of this customer’s disappointment until several years after the warranty had expired Bobs Discount Furniture is an exceptional company in the fact that we work hard everyday to try and provide our customer’s with valuable resolution options for their concernsWithin these offers for resolution we must remind ourselves that we are still a business and should always consider balancing the needs of our customer with the needs of our businessWe believe in fair options for resolution so that we may have the ability to offer all out customer’s consistent excellent service We can offer to assist this customer in purchasing replacement parts for this sofa, and should the customer choose to agree to this option we will perform an installation of these parts at no cost to the customerWe are unable to take full responsibility for this damage and would like to reach out to help this customer with a reasonable option considering all angles of this claimFrom what I can see from the one photo that you have sent to me it looks like the ‘Inside back’ of this sofa’s right side facing and left side facing portions would need to be replaced in order to resolve the concerns of fadingShould there be more damages present to the seats or other portions of the product more replacement parts may be neededWe can offer to credit this customer 10% off of his total cost for replacement parts and perform the installation as a courtesy to himBecause the customer is so far out of the original warranty, Bobs Discount Furniture would not be able to guarantee the purchased parts or courtesy workmanshipShould the customer want a different furniture company to install these parts we can provide a 20% discount off of his total purchase price for needed parts I apologize again for the aggravation this complaint is causing our customer and I truly hope that he understands our position and accepts one of our valuable options to resolve his concern Thank You, [redacted] Bobs Discount Furniture Customer Care Corporate Liaison

Check fields!

Write a review of Sentinel Industries

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Sentinel Industries Rating

Overall satisfaction rating

Add contact information for Sentinel Industries

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated