Good Morning Revdex.com-
"line-height: 115%Verdana","sans-serif"">Please pass on our sincerest apologies for the
inconvenience the multiple deliveries and damaged product continues to cause
our customerWe can certainly understand the customer’s frustration and
acknowledge the reasons why the customer feels they are owed something
additional after their concerns have been resolved
Bob’s prides itself on providing quality service and the best value product for
the priceOur primary focus is on making the concern we caused right so that
our customer is satisfied with the product that they have purchased from usAs
the retailer we have taken full responsibility for the damages that may have
occurred at the factory overseas or during the extensive transit the
merchandise endures prior to arriving to our customer. We have ordered a part to replace the damaged
control this will be shipped directly to the customer’s home. I certainly would like to apologize for any
confusion in setting a service; we would not schedule that service until the
part is in the home. Once the part has
been received by the customer he can call in to customer care to schedule the
part installationThe phone number for customer care is ###-###-#### Mon-Sat
6:30am to 8:00pm and Sunday 11:30am to 7:00pm
While we certainly understand the customer’s frustration at this time, offering
free merchandise is not something we can do as a business. I would be willing to offer compensation to
this customer in the form of refunding the delivery fee paid $back to the
*** *** account.
We have continued as a business to address this individual’s concern the moment
it is presented to us and work out of our guidelines because we realize
the level of dissatisfaction this consumer is emulating as a result of our
failures
Kind Regards,
Tracy S***
Bobs Discount Furniture
Corporate Customer Care Liaison
Complaint: ***
I am rejecting this response because:
I am not necessarily REJECTING, I just want to respond to Revdex.com in a timely manner so that this complaint is not closed out I did contact the business as I was supposed to, on March 25, However, and despite several calls as to where the refund is....I have been advised as of today, April 2, 2014, there is a hold on the credit back to my card The person with whom I spoke to is investigating further and says she will get back to me today Kindly keep this complaint open because there has NOT been a resolution as promised
Sincerely,
*** ***
Good Afternoon Revdex.com,
"Verdana","sans-serif"">We apologize that the customer is
experiencing any disappointment while trying to use the protection plan they
purchased from usGuardian (Crypton is known as their parent company) is a
third party company and we have, for many years, experienced a vast amount of
approved claims through this third party companyOur customer’s are usually
very happy with the outcome of their reported claim and based on the price they
paid for the coverage our sales associates and sales managers would have no
reason not to boast about the extreme value the protection plan carriesThe
sales receipt and Bob’s trifold (also provided at time of sale) indicate that
the accidental protection plan is offered thru Guardian
We provide a general flyer at the time of
sale that very clearly indicates there are some exclusion(s) to the protection
plan and the document further encourages the consumer to read their full plan
documents for the list of exclusionsAs the manager of the plan, Guardian is
responsible for sending the consumer the plan documentsShould the customer
decide that they would like to review the complete plan documents as the flyer
suggests and they don’t have these documents, we assume (as any retailer would)
that the customer would then try and obtain said documents for reviewHad we
been made aware of the need for these terms and conditions we most certainly
would have provided them upon any requestAs it is not typically a document we
provide we literally have no way of knowing whether the consumer has received
the complete plan or not and we see no reason not to trust that Guardian is
continually sending these documents as many claims for coverage are routinely
approved
Guardian Protection Products is far from “sketchy” and
like Bobs Discount Furniture, their company maintains a high rating and accreditation
thru the Revdex.comWe again apologize that the customer didn’t receive the service
expected from the Guardian company and are willing to look into this claim
further and dispute the claim with Guardian on their behalf should we feel
necessaryLike any other insurance plan there are terms and conditions set in
place to keep all resolutions fair for all customers alike
To move forward please advise the customer
that we require a minimum of three (3) pictures (in color) for each item that
is listed in the report to GuardianI have listed the requirements below to
ensure our request is specifically notated:
-Minimum Photos of the damaged item(s):
- Picture that clearly shows the entire facing surface(s)
- Picture that
clearly shows the damage marks at close range
-Picture that clearly shows the damage marks
at a distance
We will review these photos and respond
with what, if any, options for resolution we may have to offer this customer
Sincerely,
*** ***
Bobs Discount Furniture
Corporate Customer Care Liaison
Good Afternoon Revdex.com,
size="3">
Please pass on our sincerest apologies to our customer for the disappointment
they have experienced with this chaiseOur records do indicate that on
our technician found no defect concern with the chaise:
Per tech Dave, calling from road:
Time in - 1040-
Pics:
Chaise: not able to add padding, tech found no difference with the
sofa, up to standards, normal/good; throw pillows have popped buttons and
stitching coming undone, need to order two new ones
Although our technician found no manufacturing
concerns with the chaise during this visit we placed our customer’s demands
over the needs of our business and offered to provide the customer with an even
exchange or a reselection to a different item
We most certainly take responsibility and have begun addressing
the coaching concern that occurred shortly after the customer telling us he
would “keep the chaise as is” on The account indicates we did agree
to have this chaise re ordered from the manufacturer (this is a special order
item)
This account indicates that regretfully we were provided with or
entered in an incorrect fax number to send the original Certificate of
Insurance to, We did try and fax the Certificate of Insurance to the updated
fax number we were provided and we apologize that the Customer’s building still
felt it necessary to impose a fine As a
way of making our failure in not processing the agreed upon exchange order correctly
we have offered the customer delivery at no chargeShould a Certificate of
Insurance be required by the building (this is not a process completed as a
standard of Bobs Discount Furniture) the customer is responsible to fill out
the Certificate of Insurance Request Form completely so that we can request
exactly what the building is looking forAs of today (4.10.2015) the chaise
order has been successfully placed with the manufacturer, please keep in mind
we are replacing this item as a courtesy, due to our technician finding no
measurable defect, and we are delivering this item at no charge to the customer
as an apology for our failure in processing
The special order will take time to arrive to us and when we have
this item we will be in touch with the customer to verify and schedule
deliveryAt the time of scheduling delivery the Certificate of Insurance
Request Form can be filled out with our customer, We did place notations into
this customer’s account in regards to the Certificate of Insurance being needed
however this request and form cannot be filled out and sent thru to the
trucking agency’s insurance company until there is an actual expected delivery
date to provide proof of insurance forPlease convey to the customer that the
Certificate of Insurance Request Form has yet to be filled out and it is recommended
that they inquire and complete this step when receiving the call from us
indicating their new chaise is ready to ship
We apologize again for any frustration our processing error has
caused our customer to experience and assure our customer that we are working
at full capacity to make this right
Bob’s prides itself on providing quality service and the best
value product for the priceOur primary focus is on making the concern we
caused right so that our customer is satisfied with the product that they have
purchased from usWe are looking forward to completely resolving this
customer’s concern with the delivery of the new chaise and successful
processing of the newly requested Certificate of InsuranceShould the customer
still be seeking a further apology amount from us they will be able to speak
with our Customer Care Office prior to the delivery team leaving their
residence when the chaise is exchangedWe will review the account at that time
and determine what further token of our apology we are able to offer for the
inconveniences we have caused
Good Morning ***,
face="Times New Roman" size=3>
I feel terrible and extremely embarrassed after reading about your experience with usI don't blame you for being very upset with us and on behalf of Bobs Discount Furniture I extend my sincerest apologies. I know and acknowledge how unpleasant this entire ordeal has been for you and while I know this is your Bobs experience I assure you that we would not be continuing to grow if all our customers were met with so much disappointment during such an important purchase
Your comments regarding the service you received by our delivery, customer care, and at our store are very important to usWe want customers to love shopping with Bobs, so your report of a disturbing experience with our associates is a serious concern for usYou deserve only the best service, especially when you visit BobsWe have begun addressing the obvious coaching concerns you have brought to our attention within our staff and will take appropriate action
I truly wish there was a way I could undo what has been done and I apologize again for the appalling impression you have been left with of our companyYou have our pledge to maintain the quality of all our customer interactions at every level and we truly thank you for reporting these incidents to us To maximize efficiency and keep the delivery service fair for all consumers alike we route all of our deliveries using a computer system that registers distances between all of the sub contracted trucking depots and the customer’s stops that are scheduledOnce this electronic routing process is completed an automated calling system makes contact with our customers and provides an estimated four hour window for arrivalOn a very large scale out of 3,deliveries a day this process allows for a smooth completion of deliveryWe communicate this via many facets to remain as honest and transparent as possible with our customersAs a retailer we can never expect to know what events will occur out of our direct control on the road when the delivery date arrivesFor example, if one customer cancels, is not at home, or has a walkway that is full of snow it can cause the team to run earlier or later than expectedWe ask that someone years or older be available for a full four hour window to prevent disappointmentsWe want nothing more than to make our failures right and provide you with the merchandise you originally selected in the condition you expectedRegretfully like any other business that involves a mass amount of daily shipments, there are aspects of the delivery end that are not within our controlAs a retailer we have done our best by you in offering to provide you with different merchandise while we wait on the incoming shipment of the pieces that are not available to us from the manufacturerWhile we certainly take ownership for the disappointment you have experienced overall we have been addressing your concerns directly to the best of our abilities as they are presented to usBob’s prides itself on providing quality service and the best value product for the priceOur primary focus is on making the concern we caused right so that our customer is satisfied with the product that they have purchased from us
Once your concerns have been fully rectified and the failures we have caused made right, any additional accommodation we feel adequate to offer is a form of our apology and at our internal discretionWe do not offer apology amounts based off of any individual’s time and we are unable to offer a discount off of factory fresh product that stands in the home in good conditionAt this time we are looking forward to completely resolving your concerns on and should you still be seeking a further apology amount from us you will be able to speak with our Customer Care Office prior to the delivery team leaving your residence on We will review your account at that time and determine what type of apology offer we are able to make to you
Kindest Regards,
*** ** ***
Bobs Discount Furniture
Corporate Customer Care Liaison%
Good Afternoon Revdex.com,
class="MsoNormal" "margin: 0in 0in 0pt;">I have
reached out to *** directly today to discuss this matter further (10.13.2014)
I am awaiting *** call back to my direct number (###-###-####) to discuss
some options for resolution we have available for this concern
We are very
sorry for the disappointment our customer is experiencing with this mattress
and the overall lack of care and empathy that has been applied to her concern
this far
Kind
Regards,
*** ** ***
Bobs Discount
Furniture
*** *** *** ***
Good Afternoon Mr***,
Thank you for selecting Bob's Discount Furniture for your home furnishing needsOur records indicate that the sectional was delivered in March and the first time you contacted our office to express concerns with the mechanism was February
As a result of your initial call we dispatched a Service technician to your home on, February 28, 214; the Technician indicated in his report that the armless recliner was improperly balanced on the floor with the front of it being on the carpet and back on the hardwood floorAt the time of the visit no defect was reported, therefore the Technician did not perform any restoration serviceJune 21, 2014, you again contacted our office, expressing concern with the mechanismWe dispatched a Technician to your home and during this visit he indicated that in fact the mechanism was bent, possibly due to a defect and recommended that we order a replacement
In the event of a product defect we will attempt repair then parts and finally a replacement of the defective product, if necessaryI understand your concern as it relates to your young child; if you prefer I can exchange with armless recliner and void the goof proof plan, however, you must understand that we can not guarantee that there will not be any difference in the dye lot of the replaced itemThis exchange will be a one time courtesy; the alternative would be to continue with the current part order and keep all warranties in tact
Bob's Discount Furniture appreciates your business and apologizes for any inconvenience we may have caused
Sincerely,
*** ***
Good Morning Revdex.com,
We apologize for the overall
disappointment our customer has experienced as well as the lack of care they
cite their concerns have been met with overallWe can certainly understand the
customer’s frustration and acknowledge the reasons why the customer feels they are
owed something additional after their concern has been resolved
Bob’s prides itself on providing quality service and the best
value product for the priceOur primary focus is on making the concern we
caused right so that our customer is satisfied with the product that they have
purchased from usWhile it is far beyond our policies to do so, we have
already offered to discuss compensation in the form of a refund once we had
actually honored our original promise to our customer
We thank our customer for reporting the conflicts they have
experienced with receiving a follow up call as we are internally investigating
these concerns in depthIt is highly uncommon that any customer would be asked
to wait two weeks for a delivery unless there were extenuating circumstances
such as the product not being physically available to ship or the customer
specifically requesting a Saturday delivery
At this time we are looking forward to completely resolving this
customer’s concern on and should the customer still be seeking a
further apology amount from us they will be able to speak with our Customer
Care Office prior to the delivery team leaving their residence on
We will review the account at that time and determine what compensation offers
we are able to make to our customer
We understand the level of failure our customer has endured and
have already agreed to work beyond our guidelines in an effort to
satisfy this customer as an individual
Kindest Regards,
Stephanie AG***
Bobs Discount Furniture
Customer Care Corporate Liaison
Good Morning Revdex.com,
size="3">We apologize for any disenchantment our customer is experiencing
with the product purchased from us
We maintain that upon our review the concerns the customer
is implying are defects are natural characteristics of the marble (stone)
itself
As an extreme courtesy the customer’s account shows that we
have already set both the kitchen island top and the cocktail table up for an
even exchange date of Should the items be delivered with similar or
the same characteristics we will be unable to offer further recourse on this
type of preference concernThere is a vast amount of public knowledge
available to reference for natural characteristics in this material makeup
At this time we would consider this concern closed as our
business has provided a desired resolution
Kindest Regards,
*** ** ***
Bobs Discount Furniture
Corporate Customer Care Liaison
Good Afternoon
Revdex.com,
I called and spoke with our customer today
(2.27.2015)I have apologized for any inconvenience our failures in properly
assisting him have caused and approved to provide our customer with the desired
settlement as listed in this concern
We thank our customer for bringing the
coaching concerns we have to our attention so that we may address these and continue
to grow as a business
Kindest Regards,
*** ** ***
Bobs Discount Furniture
Customer Care Corporate Liaison
Good
Morning Revdex.com,
Please pass on our sincere
apologies to this customer for the failed delivery attempt. I do see that we called the customer twice
while the team was at the home. Both
times it went to voicemail at and 240.
When we could not reach the customer the team had to be moved on.
At this time, because we have
failed to complete the delivery the customer does have the option of canceling
the order and canceling the contract with ACCEPTNOW. This can be done anytime until the delivery
is made, once the merchandise is in the home, we can no longer offer this
option Because this customer purchased
through a third party company and not Bob’s directly we do not have the option
of offering to refund the delivery fee, or any other type of compensation
beyond a gift card.
If this customer does wish to
proceed with the delivery that is scheduled for 3/31/I strongly suggest
calling at least hours in advance with the phone number of the person that
will be at the home, so that we might avoid any other delivery issues.
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Corporate Customer Care Liaison
Good Afternoon Revdex.com,
size="3">
We do see this customer had originally
filed a complaint with the Revdex.com in May, 2016.
We are very sorry the issues with the property claim have not been
rectified. I was able to see the depot
has denied the claim, the team reported that they saw the damage while making
the delivery. The customer submitted
photos to the depot during the course of the investigation and the depot
believed the photos reflect damage that would occur from the TV being hit with
a projectile, not from it falling or tipping over. In an effort to try to make this right for
the customer, we would be willing to offer to settle this claim for $225.00. We can offer to send the customer a check to
the address on this complaint. If the customer
accepts this offer, please reply to the Revdex.com that it is accepted and we will
create the paperwork and send the customer a copy for their records The check will be then mailed from our
corporate office
Kind Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison
I went into the Niantic, CT store to look at options for a dining room setI found one I liked and told the nice guy that I would be back the following day to purchase it (wanted hours to sleep on the decision)The following day (Xmas Eve) I call Bob's to place my order, but unbeknownst to me, they charged me TWICE for my ONE orderWhat that meant was that on Xmas Eve, Bob's successfully emptied my checking account...EMPTIED my checking account!!!!!! ON XMAS EVE!!! If I hadnt been checking on the status of a refund I was expecting, I would never have seen that $PLUS another $was pending withdrawalI call Bob's Discount Furniture because it's THEIR faultThey tell me, they only charged me onceI call my bank, THEY tell me, Bob's charged me TWICE
I call Bob's back...they NOW tell me that they swiped the card once but they...mumbo, jumbo, blah, blah blah...they ended up getting TWO authorization codesThe WONDERFUL lady at Bob's...Diana, Diane...wish I remembered her namesaid that I had to call my bank and ask them to cancel the order (basically, someone else has to fix Bob's * Up!!)
I call the bank back, they tell me to call the debit card companyI call themI'm told that BOB has to cancel the duplicate order on their end cos...shocker of shockers...it's their fault and they can refund or cancel the 2nd orderI call Bob's back yet again and THIS TIME, I'm told by the same WONDERFUL lady who's name begins with a D, that she will see what she can do to get my money back but she would have to make inquiries (I have told her that they have emptied my bank account, and in case she had forgotten, it was Xmas eve)SHE calls ME this time and tells me that she has sent an URGENT request to their corporate office to have the 2nd transaction cancelled, but seeing as its Xmas EVE (REALLY???) she didn't know what time corporate closedAt this point I've been on the phone with my bank, Bob's and my debit card company for about an hour...Bob's has effectively given me the runaround for over an hour before they finally decide to do what they should have done THE SECOND THEY REALIZED THEIR ERROR! But nope, I'm told to call everyone else under the sun to fix THEIR error"D" says that she is leaving in about an hour (2pm) and the store closes at 3pm, get this...cos it's Xmas Eve...like I don't know this..?? but she hopes to hear back from corporate and she will call me back before she leavesBut if corporate hasn't called back she would have her colleague Dee (HER name is actually Dee, go figure) call me to at least let me know what's going onWell, at 2:45pm I hear nothing from anyone so I call them and wouldnt you know it....since it's quarter to closing no one is picking up the phone...and I tried more than once, incredible!!!
Well, long store short; Bob's took my money...TWICE...guess corporate was closed and I was left with nothingToday is Dec 26th and needless to say, I'm personally going to Bob's this morning so they can attempt to give me the run around again, at which point I will officially lose my mindIt should be noted here that all through this lunacy and ineptness I have been polite and patient while dealing with the wonderful (sarcasm) people at Bob's, but those gloves have come off, I will get answers and my money back today or someone will have to physically remove me from their premisesMERRY CHRISTMAS BOB'S...it is my mission in life to leave this heartwarming note wherever I can as a warning to anyone else that might want to shop at Bob's...DON'T DO ITThis is the first time I ever purchased anything from Bob's and it will be the last; the discount prices, such as they are, are not worth thisOh and get this...doesn't look like you can leave a review on their website either...hmmmmm, wonder why?????????????????
Good Morning ***,
class="MsoNormal" "margin: 0in 0in 10pt;">I am very sorry to hear about the terrible experience you
have had with Bobs Discount FurnitureI assure you that we always seek to
provide our customers with the best options available to them while working
within the needs of our businessI would be happy to take a look into your
account and see if there is anything else I can offer you to satisfy your concern
and ultimately win your trust back in our business
I am unable to access the sales order that you have
indicated you purchased from us with the information you have provided in this
complaintCan you please respond to me and provide me with your account
information so that I can perform a secondary review on the options you were
offered?
Any of the following information will be extremely helpful:
The full name listed on your sales invoice
The phone number listed on your sales invoice
The delivery address of the merchandise
The sales order number reflected on your invoice
Thank you for your time *** and I am eager to receive your
response so that I can help you further
Kind Regards,
*** ***
Bobs
Discount Furniture
Corporate
Customer Care Liaison
text1Revdex.com,
*** *** is an extremely valuable plan when used
within its intended guidelines for accidental damage protection and an animal
chewing the merchandise is an exclusion to the coverage planThe third party
company that manages this plan does not view the act of chewing as an
accidental occurrence and sees fit to deny this type of reportWe are not at
liberty to overturn the choices of a different company
We do expect our sales professionals to provide
a general overview of the additional protection plan during the excitement of
the sale and we provide a document not only ‘checking off’ what is covered
by the plan, but also indicating that there are exclusions to this plan and
should the customer seek knowledge of exclusions they are to refer to their full
plan documentsWe cannot force a consumer into the act of educating themselves
on every exclusion denounced with the protection plan and we do our best to
properly prepare them in written word as to what is covered
We (Bobs Discount Furniture) have not made any direct
agreements or sent any direct denials for this claim to this customerOur
records indicate that this customer reported an incident of animal bodily fluid
present on their merchandise to us on and we appropriately connected
them to the *** company who I believe they are communicating they have had
further interaction withAs a consumer myself it sounds like the *** Company
has also offered this customer a certain courtesy outside of their terms and
conditionsTherefore from reading this posting it is appropriate to determine
that *** is working to meet this customer’s demands outside of the plan
guidelines they have in place for all customers alike
There are many acts of accidental damage (some
that include coverage for an animal’s bodily fluid stain) that the plan does
cover and we stand behind the plan being a valuable investment for any
customer
We apologize that this specific act of animal
damage is not covered and we further apologize that we are unable to offer
recourse for concerns that occur completely outside of our control
Good Morning Revdex.com,
class="MsoNormal" "margin: 0in 0in 10pt;">I have spoken with *** and her husband *** this morning
(7.29.2014)We have agreed on a resolution option to provide satisfaction to
our valued customers in this time of concernWe are very sorry for the lack of
care that was applied to our customer’s concerns and we appreciate the feedback
we have been provided here so that we can improve all of our customer’s
experiencesWe hope to have gained *** and ***’s trust back in our business
today
Thank you
for the opportunity to make it right,
*** ** ***
Bobs
Discount Furniture
Customer
Care Corporate Liaison
Good Afternoon Revdex.com-
10pt;">While I can personally identify with a consumer’s need
for an apology outside of making the concern right, we have worked at a higher
level to make those requests happenWe offered to send an addon request for the
customer to get the furniture to her quickly, the delivery has been made and
the merchandise is in the customer’s home.
Any compensation agreement is to be discussed after the customer has
been fully satisfied with the merchandise they paid for and a form of apology
is processed by gift card
Normally we offer any type of apology in the form of a Bobs Discount Furniture
Gift Card because as a business we understand the importance of earning our customer’s
trust back and proving to our customer that delivery failures are not part of
the daily operations that have helped us grow to be the 15th
largest furniture retailer in the U.SWe also wish to provide our customers
with a tangible item as a further form of apology rather than just committing
to the act of pacifying someone with a monetary amountShould the customer
wish not to provide us with another opportunity to deliver merchandise we can
understand the reasons why in this scenario and have several cash and carry
items that can be taken from our Showrooms or pit locations as our free gift of
apology
We will offer this customer an ECard in the amount of
$as a token of our sincere apology.
This is above our standard offer due to the level of escalation on this
account. We are very sorry for the inconveniences
this customer has endured
Kindest Regards,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture
Tell us why here
Bob's Discount Furniture is horribleI've received the worst customer service I have ever hadThey are nice once you purchase the furniture but afterwards be prepared to have employees to give you attitudes and act in an unprofessional mannerExpect no help from the customer care teamExpect that when you get your furniture delivered it will be put together so bad that once you touch it, it will fall apartI tried getting in contact with nicole twice not on call backBob's won't help you they are there to take your moneyThey do not care about their customersSave your money and spend it in a place that you will matter and be treated with respect
Good Morning Revdex.com,
"">
Please pass on our sincerest apologies to our customer for the level of frustration
we have caused them to feel
We certainly want to make sure our customer’s concerns are handled
fairly and adequately under the terms of their purchased protection planI
have reached out to *** via telephone today and provided her with my direct
contact information (phone number) for further follow up
If it pleases *** to communicate thru email instead of phone I can
also be reached via *** *
Kindest Regards,
Stephanie ** G***
Bobs Discount Furniture
Customer Care Corporate Liaison
Good Afternoon ***,
class="MsoNormal" "margin: 0in 0in 10pt;">I am so sorry to learn that you are disappointed in the
quality of the merchandise you have selected from Bobs Discount FurnitureOur
records indicate that you have yet to contact our Customer Care Department at
all prior to posting this complaint via the Revdex.comI further apologize that you
felt the need to escalate your concern so highly because I assure you our
Customer Care Department is in place to aide all of our valued customers in
resolving their concerns in the most efficient manner
As I have no account of what your actual concern is with
this recliner, I ask that you please elaborate on what troubles you so that I can
further research your complaint and provide you with a fair option for
resolutionYour chair is currently covered under a five year factory guarantee
period through Bobs Discount Furniture and we would be happy to take ownership
for any manufacturing concerns you feel this model hasShould your concern
stem from preference only we will still be able to provide you with a fair
option for resolution; however certain fees may be incurred to you as we would
be working above our company policies (acknowledged by your signature at this
time of sale) and making an exception to satisfy a personal preference concern
I eagerly await your response via this channel as I am very
willing to help you resolve this complaint
Kind
Regards,
*** ** ***
Bobs
Discount Furniture
Customer
Care Corporate Liaison
Good Morning Revdex.com-
"line-height: 115%Verdana","sans-serif"">Please pass on our sincerest apologies for the
inconvenience the multiple deliveries and damaged product continues to cause
our customerWe can certainly understand the customer’s frustration and
acknowledge the reasons why the customer feels they are owed something
additional after their concerns have been resolved
Bob’s prides itself on providing quality service and the best value product for
the priceOur primary focus is on making the concern we caused right so that
our customer is satisfied with the product that they have purchased from usAs
the retailer we have taken full responsibility for the damages that may have
occurred at the factory overseas or during the extensive transit the
merchandise endures prior to arriving to our customer. We have ordered a part to replace the damaged
control this will be shipped directly to the customer’s home. I certainly would like to apologize for any
confusion in setting a service; we would not schedule that service until the
part is in the home. Once the part has
been received by the customer he can call in to customer care to schedule the
part installationThe phone number for customer care is ###-###-#### Mon-Sat
6:30am to 8:00pm and Sunday 11:30am to 7:00pm
While we certainly understand the customer’s frustration at this time, offering
free merchandise is not something we can do as a business. I would be willing to offer compensation to
this customer in the form of refunding the delivery fee paid $back to the
*** *** account.
We have continued as a business to address this individual’s concern the moment
it is presented to us and work out of our guidelines because we realize
the level of dissatisfaction this consumer is emulating as a result of our
failures
Kind Regards,
Tracy S***
Bobs Discount Furniture
Corporate Customer Care Liaison
Complaint: ***
I am rejecting this response because:
I am not necessarily REJECTING, I just want to respond to Revdex.com in a timely manner so that this complaint is not closed out I did contact the business as I was supposed to, on March 25, However, and despite several calls as to where the refund is....I have been advised as of today, April 2, 2014, there is a hold on the credit back to my card The person with whom I spoke to is investigating further and says she will get back to me today Kindly keep this complaint open because there has NOT been a resolution as promised
Sincerely,
*** ***
Good Afternoon Revdex.com,
"Verdana","sans-serif"">We apologize that the customer is
experiencing any disappointment while trying to use the protection plan they
purchased from usGuardian (Crypton is known as their parent company) is a
third party company and we have, for many years, experienced a vast amount of
approved claims through this third party companyOur customer’s are usually
very happy with the outcome of their reported claim and based on the price they
paid for the coverage our sales associates and sales managers would have no
reason not to boast about the extreme value the protection plan carriesThe
sales receipt and Bob’s trifold (also provided at time of sale) indicate that
the accidental protection plan is offered thru Guardian
We provide a general flyer at the time of
sale that very clearly indicates there are some exclusion(s) to the protection
plan and the document further encourages the consumer to read their full plan
documents for the list of exclusionsAs the manager of the plan, Guardian is
responsible for sending the consumer the plan documentsShould the customer
decide that they would like to review the complete plan documents as the flyer
suggests and they don’t have these documents, we assume (as any retailer would)
that the customer would then try and obtain said documents for reviewHad we
been made aware of the need for these terms and conditions we most certainly
would have provided them upon any requestAs it is not typically a document we
provide we literally have no way of knowing whether the consumer has received
the complete plan or not and we see no reason not to trust that Guardian is
continually sending these documents as many claims for coverage are routinely
approved
Guardian Protection Products is far from “sketchy” and
like Bobs Discount Furniture, their company maintains a high rating and accreditation
thru the Revdex.comWe again apologize that the customer didn’t receive the service
expected from the Guardian company and are willing to look into this claim
further and dispute the claim with Guardian on their behalf should we feel
necessaryLike any other insurance plan there are terms and conditions set in
place to keep all resolutions fair for all customers alike
To move forward please advise the customer
that we require a minimum of three (3) pictures (in color) for each item that
is listed in the report to GuardianI have listed the requirements below to
ensure our request is specifically notated:
-Minimum Photos of the damaged item(s):
- Picture that clearly shows the entire facing surface(s)
- Picture that
clearly shows the damage marks at close range
-Picture that clearly shows the damage marks
at a distance
We will review these photos and respond
with what, if any, options for resolution we may have to offer this customer
Sincerely,
*** ***
Bobs Discount Furniture
Corporate Customer Care Liaison
Good Afternoon Revdex.com,
size="3">
Please pass on our sincerest apologies to our customer for the disappointment
they have experienced with this chaiseOur records do indicate that on
our technician found no defect concern with the chaise:
Per tech Dave, calling from road:
Time in - 1040-
Pics:
Chaise: not able to add padding, tech found no difference with the
sofa, up to standards, normal/good; throw pillows have popped buttons and
stitching coming undone, need to order two new ones
Although our technician found no manufacturing
concerns with the chaise during this visit we placed our customer’s demands
over the needs of our business and offered to provide the customer with an even
exchange or a reselection to a different item
We most certainly take responsibility and have begun addressing
the coaching concern that occurred shortly after the customer telling us he
would “keep the chaise as is” on The account indicates we did agree
to have this chaise re ordered from the manufacturer (this is a special order
item)
This account indicates that regretfully we were provided with or
entered in an incorrect fax number to send the original Certificate of
Insurance to, We did try and fax the Certificate of Insurance to the updated
fax number we were provided and we apologize that the Customer’s building still
felt it necessary to impose a fine As a
way of making our failure in not processing the agreed upon exchange order correctly
we have offered the customer delivery at no chargeShould a Certificate of
Insurance be required by the building (this is not a process completed as a
standard of Bobs Discount Furniture) the customer is responsible to fill out
the Certificate of Insurance Request Form completely so that we can request
exactly what the building is looking forAs of today (4.10.2015) the chaise
order has been successfully placed with the manufacturer, please keep in mind
we are replacing this item as a courtesy, due to our technician finding no
measurable defect, and we are delivering this item at no charge to the customer
as an apology for our failure in processing
The special order will take time to arrive to us and when we have
this item we will be in touch with the customer to verify and schedule
deliveryAt the time of scheduling delivery the Certificate of Insurance
Request Form can be filled out with our customer, We did place notations into
this customer’s account in regards to the Certificate of Insurance being needed
however this request and form cannot be filled out and sent thru to the
trucking agency’s insurance company until there is an actual expected delivery
date to provide proof of insurance forPlease convey to the customer that the
Certificate of Insurance Request Form has yet to be filled out and it is recommended
that they inquire and complete this step when receiving the call from us
indicating their new chaise is ready to ship
We apologize again for any frustration our processing error has
caused our customer to experience and assure our customer that we are working
at full capacity to make this right
Bob’s prides itself on providing quality service and the best
value product for the priceOur primary focus is on making the concern we
caused right so that our customer is satisfied with the product that they have
purchased from usWe are looking forward to completely resolving this
customer’s concern with the delivery of the new chaise and successful
processing of the newly requested Certificate of InsuranceShould the customer
still be seeking a further apology amount from us they will be able to speak
with our Customer Care Office prior to the delivery team leaving their
residence when the chaise is exchangedWe will review the account at that time
and determine what further token of our apology we are able to offer for the
inconveniences we have caused
Good Morning ***,
face="Times New Roman" size=3>
I feel terrible and extremely embarrassed after reading about your experience with usI don't blame you for being very upset with us and on behalf of Bobs Discount Furniture I extend my sincerest apologies. I know and acknowledge how unpleasant this entire ordeal has been for you and while I know this is your Bobs experience I assure you that we would not be continuing to grow if all our customers were met with so much disappointment during such an important purchase
Your comments regarding the service you received by our delivery, customer care, and at our store are very important to usWe want customers to love shopping with Bobs, so your report of a disturbing experience with our associates is a serious concern for usYou deserve only the best service, especially when you visit BobsWe have begun addressing the obvious coaching concerns you have brought to our attention within our staff and will take appropriate action
I truly wish there was a way I could undo what has been done and I apologize again for the appalling impression you have been left with of our companyYou have our pledge to maintain the quality of all our customer interactions at every level and we truly thank you for reporting these incidents to us To maximize efficiency and keep the delivery service fair for all consumers alike we route all of our deliveries using a computer system that registers distances between all of the sub contracted trucking depots and the customer’s stops that are scheduledOnce this electronic routing process is completed an automated calling system makes contact with our customers and provides an estimated four hour window for arrivalOn a very large scale out of 3,deliveries a day this process allows for a smooth completion of deliveryWe communicate this via many facets to remain as honest and transparent as possible with our customersAs a retailer we can never expect to know what events will occur out of our direct control on the road when the delivery date arrivesFor example, if one customer cancels, is not at home, or has a walkway that is full of snow it can cause the team to run earlier or later than expectedWe ask that someone years or older be available for a full four hour window to prevent disappointmentsWe want nothing more than to make our failures right and provide you with the merchandise you originally selected in the condition you expectedRegretfully like any other business that involves a mass amount of daily shipments, there are aspects of the delivery end that are not within our controlAs a retailer we have done our best by you in offering to provide you with different merchandise while we wait on the incoming shipment of the pieces that are not available to us from the manufacturerWhile we certainly take ownership for the disappointment you have experienced overall we have been addressing your concerns directly to the best of our abilities as they are presented to usBob’s prides itself on providing quality service and the best value product for the priceOur primary focus is on making the concern we caused right so that our customer is satisfied with the product that they have purchased from us
Once your concerns have been fully rectified and the failures we have caused made right, any additional accommodation we feel adequate to offer is a form of our apology and at our internal discretionWe do not offer apology amounts based off of any individual’s time and we are unable to offer a discount off of factory fresh product that stands in the home in good conditionAt this time we are looking forward to completely resolving your concerns on and should you still be seeking a further apology amount from us you will be able to speak with our Customer Care Office prior to the delivery team leaving your residence on We will review your account at that time and determine what type of apology offer we are able to make to you
Kindest Regards,
*** ** ***
Bobs Discount Furniture
Corporate Customer Care Liaison%
Good Afternoon Revdex.com,
class="MsoNormal" "margin: 0in 0in 0pt;">I have
reached out to *** directly today to discuss this matter further (10.13.2014)
I am awaiting *** call back to my direct number (###-###-####) to discuss
some options for resolution we have available for this concern
We are very
sorry for the disappointment our customer is experiencing with this mattress
and the overall lack of care and empathy that has been applied to her concern
this far
Kind
Regards,
*** ** ***
Bobs Discount
Furniture
*** *** *** ***
Good Afternoon Mr***,
Thank you for selecting Bob's Discount Furniture for your home furnishing needsOur records indicate that the sectional was delivered in March and the first time you contacted our office to express concerns with the mechanism was February
As a result of your initial call we dispatched a Service technician to your home on, February 28, 214; the Technician indicated in his report that the armless recliner was improperly balanced on the floor with the front of it being on the carpet and back on the hardwood floorAt the time of the visit no defect was reported, therefore the Technician did not perform any restoration serviceJune 21, 2014, you again contacted our office, expressing concern with the mechanismWe dispatched a Technician to your home and during this visit he indicated that in fact the mechanism was bent, possibly due to a defect and recommended that we order a replacement
In the event of a product defect we will attempt repair then parts and finally a replacement of the defective product, if necessaryI understand your concern as it relates to your young child; if you prefer I can exchange with armless recliner and void the goof proof plan, however, you must understand that we can not guarantee that there will not be any difference in the dye lot of the replaced itemThis exchange will be a one time courtesy; the alternative would be to continue with the current part order and keep all warranties in tact
Bob's Discount Furniture appreciates your business and apologizes for any inconvenience we may have caused
Sincerely,
*** ***
Good Morning Revdex.com,
We apologize for the overall
disappointment our customer has experienced as well as the lack of care they
cite their concerns have been met with overallWe can certainly understand the
customer’s frustration and acknowledge the reasons why the customer feels they are
owed something additional after their concern has been resolved
Bob’s prides itself on providing quality service and the best
value product for the priceOur primary focus is on making the concern we
caused right so that our customer is satisfied with the product that they have
purchased from usWhile it is far beyond our policies to do so, we have
already offered to discuss compensation in the form of a refund once we had
actually honored our original promise to our customer
We thank our customer for reporting the conflicts they have
experienced with receiving a follow up call as we are internally investigating
these concerns in depthIt is highly uncommon that any customer would be asked
to wait two weeks for a delivery unless there were extenuating circumstances
such as the product not being physically available to ship or the customer
specifically requesting a Saturday delivery
At this time we are looking forward to completely resolving this
customer’s concern on and should the customer still be seeking a
further apology amount from us they will be able to speak with our Customer
Care Office prior to the delivery team leaving their residence on
We will review the account at that time and determine what compensation offers
we are able to make to our customer
We understand the level of failure our customer has endured and
have already agreed to work beyond our guidelines in an effort to
satisfy this customer as an individual
Kindest Regards,
Stephanie AG***
Bobs Discount Furniture
Customer Care Corporate Liaison
Good Morning Revdex.com,
size="3">We apologize for any disenchantment our customer is experiencing
with the product purchased from us
We maintain that upon our review the concerns the customer
is implying are defects are natural characteristics of the marble (stone)
itself
As an extreme courtesy the customer’s account shows that we
have already set both the kitchen island top and the cocktail table up for an
even exchange date of Should the items be delivered with similar or
the same characteristics we will be unable to offer further recourse on this
type of preference concernThere is a vast amount of public knowledge
available to reference for natural characteristics in this material makeup
At this time we would consider this concern closed as our
business has provided a desired resolution
Kindest Regards,
*** ** ***
Bobs Discount Furniture
Corporate Customer Care Liaison
Good Afternoon
Revdex.com,
I called and spoke with our customer today
(2.27.2015)I have apologized for any inconvenience our failures in properly
assisting him have caused and approved to provide our customer with the desired
settlement as listed in this concern
We thank our customer for bringing the
coaching concerns we have to our attention so that we may address these and continue
to grow as a business
Kindest Regards,
*** ** ***
Bobs Discount Furniture
Customer Care Corporate Liaison
Good
Morning Revdex.com,
Please pass on our sincere
apologies to this customer for the failed delivery attempt. I do see that we called the customer twice
while the team was at the home. Both
times it went to voicemail at and 240.
When we could not reach the customer the team had to be moved on.
At this time, because we have
failed to complete the delivery the customer does have the option of canceling
the order and canceling the contract with ACCEPTNOW. This can be done anytime until the delivery
is made, once the merchandise is in the home, we can no longer offer this
option Because this customer purchased
through a third party company and not Bob’s directly we do not have the option
of offering to refund the delivery fee, or any other type of compensation
beyond a gift card.
If this customer does wish to
proceed with the delivery that is scheduled for 3/31/I strongly suggest
calling at least hours in advance with the phone number of the person that
will be at the home, so that we might avoid any other delivery issues.
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Corporate Customer Care Liaison
Good Afternoon Revdex.com,
size="3">
We do see this customer had originally
filed a complaint with the Revdex.com in May, 2016.
We are very sorry the issues with the property claim have not been
rectified. I was able to see the depot
has denied the claim, the team reported that they saw the damage while making
the delivery. The customer submitted
photos to the depot during the course of the investigation and the depot
believed the photos reflect damage that would occur from the TV being hit with
a projectile, not from it falling or tipping over. In an effort to try to make this right for
the customer, we would be willing to offer to settle this claim for $225.00. We can offer to send the customer a check to
the address on this complaint. If the customer
accepts this offer, please reply to the Revdex.com that it is accepted and we will
create the paperwork and send the customer a copy for their records The check will be then mailed from our
corporate office
Kind Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison
I went into the Niantic, CT store to look at options for a dining room setI found one I liked and told the nice guy that I would be back the following day to purchase it (wanted hours to sleep on the decision)The following day (Xmas Eve) I call Bob's to place my order, but unbeknownst to me, they charged me TWICE for my ONE orderWhat that meant was that on Xmas Eve, Bob's successfully emptied my checking account...EMPTIED my checking account!!!!!! ON XMAS EVE!!! If I hadnt been checking on the status of a refund I was expecting, I would never have seen that $PLUS another $was pending withdrawalI call Bob's Discount Furniture because it's THEIR faultThey tell me, they only charged me onceI call my bank, THEY tell me, Bob's charged me TWICE
I call Bob's back...they NOW tell me that they swiped the card once but they...mumbo, jumbo, blah, blah blah...they ended up getting TWO authorization codesThe WONDERFUL lady at Bob's...Diana, Diane...wish I remembered her namesaid that I had to call my bank and ask them to cancel the order (basically, someone else has to fix Bob's * Up!!)
I call the bank back, they tell me to call the debit card companyI call themI'm told that BOB has to cancel the duplicate order on their end cos...shocker of shockers...it's their fault and they can refund or cancel the 2nd orderI call Bob's back yet again and THIS TIME, I'm told by the same WONDERFUL lady who's name begins with a D, that she will see what she can do to get my money back but she would have to make inquiries (I have told her that they have emptied my bank account, and in case she had forgotten, it was Xmas eve)SHE calls ME this time and tells me that she has sent an URGENT request to their corporate office to have the 2nd transaction cancelled, but seeing as its Xmas EVE (REALLY???) she didn't know what time corporate closedAt this point I've been on the phone with my bank, Bob's and my debit card company for about an hour...Bob's has effectively given me the runaround for over an hour before they finally decide to do what they should have done THE SECOND THEY REALIZED THEIR ERROR! But nope, I'm told to call everyone else under the sun to fix THEIR error"D" says that she is leaving in about an hour (2pm) and the store closes at 3pm, get this...cos it's Xmas Eve...like I don't know this..?? but she hopes to hear back from corporate and she will call me back before she leavesBut if corporate hasn't called back she would have her colleague Dee (HER name is actually Dee, go figure) call me to at least let me know what's going onWell, at 2:45pm I hear nothing from anyone so I call them and wouldnt you know it....since it's quarter to closing no one is picking up the phone...and I tried more than once, incredible!!!
Well, long store short; Bob's took my money...TWICE...guess corporate was closed and I was left with nothingToday is Dec 26th and needless to say, I'm personally going to Bob's this morning so they can attempt to give me the run around again, at which point I will officially lose my mindIt should be noted here that all through this lunacy and ineptness I have been polite and patient while dealing with the wonderful (sarcasm) people at Bob's, but those gloves have come off, I will get answers and my money back today or someone will have to physically remove me from their premisesMERRY CHRISTMAS BOB'S...it is my mission in life to leave this heartwarming note wherever I can as a warning to anyone else that might want to shop at Bob's...DON'T DO ITThis is the first time I ever purchased anything from Bob's and it will be the last; the discount prices, such as they are, are not worth thisOh and get this...doesn't look like you can leave a review on their website either...hmmmmm, wonder why?????????????????
Good Morning ***,
class="MsoNormal" "margin: 0in 0in 10pt;">I am very sorry to hear about the terrible experience you
have had with Bobs Discount FurnitureI assure you that we always seek to
provide our customers with the best options available to them while working
within the needs of our businessI would be happy to take a look into your
account and see if there is anything else I can offer you to satisfy your concern
and ultimately win your trust back in our business
I am unable to access the sales order that you have
indicated you purchased from us with the information you have provided in this
complaintCan you please respond to me and provide me with your account
information so that I can perform a secondary review on the options you were
offered?
Any of the following information will be extremely helpful:
The full name listed on your sales invoice
The phone number listed on your sales invoice
The delivery address of the merchandise
The sales order number reflected on your invoice
Thank you for your time *** and I am eager to receive your
response so that I can help you further
Kind Regards,
*** ***
Bobs
Discount Furniture
Corporate
Customer Care Liaison
text1Revdex.com,
*** *** is an extremely valuable plan when used
within its intended guidelines for accidental damage protection and an animal
chewing the merchandise is an exclusion to the coverage planThe third party
company that manages this plan does not view the act of chewing as an
accidental occurrence and sees fit to deny this type of reportWe are not at
liberty to overturn the choices of a different company
We do expect our sales professionals to provide
a general overview of the additional protection plan during the excitement of
the sale and we provide a document not only ‘checking off’ what is covered
by the plan, but also indicating that there are exclusions to this plan and
should the customer seek knowledge of exclusions they are to refer to their full
plan documentsWe cannot force a consumer into the act of educating themselves
on every exclusion denounced with the protection plan and we do our best to
properly prepare them in written word as to what is covered
We (Bobs Discount Furniture) have not made any direct
agreements or sent any direct denials for this claim to this customerOur
records indicate that this customer reported an incident of animal bodily fluid
present on their merchandise to us on and we appropriately connected
them to the *** company who I believe they are communicating they have had
further interaction withAs a consumer myself it sounds like the *** Company
has also offered this customer a certain courtesy outside of their terms and
conditionsTherefore from reading this posting it is appropriate to determine
that *** is working to meet this customer’s demands outside of the plan
guidelines they have in place for all customers alike
There are many acts of accidental damage (some
that include coverage for an animal’s bodily fluid stain) that the plan does
cover and we stand behind the plan being a valuable investment for any
customer
We apologize that this specific act of animal
damage is not covered and we further apologize that we are unable to offer
recourse for concerns that occur completely outside of our control
Good Morning Revdex.com,
class="MsoNormal" "margin: 0in 0in 10pt;">I have spoken with *** and her husband *** this morning
(7.29.2014)We have agreed on a resolution option to provide satisfaction to
our valued customers in this time of concernWe are very sorry for the lack of
care that was applied to our customer’s concerns and we appreciate the feedback
we have been provided here so that we can improve all of our customer’s
experiencesWe hope to have gained *** and ***’s trust back in our business
today
Thank you
for the opportunity to make it right,
*** ** ***
Bobs
Discount Furniture
Customer
Care Corporate Liaison
Good Afternoon Revdex.com-
10pt;">While I can personally identify with a consumer’s need
for an apology outside of making the concern right, we have worked at a higher
level to make those requests happenWe offered to send an addon request for the
customer to get the furniture to her quickly, the delivery has been made and
the merchandise is in the customer’s home.
Any compensation agreement is to be discussed after the customer has
been fully satisfied with the merchandise they paid for and a form of apology
is processed by gift card
Normally we offer any type of apology in the form of a Bobs Discount Furniture
Gift Card because as a business we understand the importance of earning our customer’s
trust back and proving to our customer that delivery failures are not part of
the daily operations that have helped us grow to be the 15th
largest furniture retailer in the U.SWe also wish to provide our customers
with a tangible item as a further form of apology rather than just committing
to the act of pacifying someone with a monetary amountShould the customer
wish not to provide us with another opportunity to deliver merchandise we can
understand the reasons why in this scenario and have several cash and carry
items that can be taken from our Showrooms or pit locations as our free gift of
apology
We will offer this customer an ECard in the amount of
$as a token of our sincere apology.
This is above our standard offer due to the level of escalation on this
account. We are very sorry for the inconveniences
this customer has endured
Kindest Regards,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture
Tell us why here
Bob's Discount Furniture is horribleI've received the worst customer service I have ever hadThey are nice once you purchase the furniture but afterwards be prepared to have employees to give you attitudes and act in an unprofessional mannerExpect no help from the customer care teamExpect that when you get your furniture delivered it will be put together so bad that once you touch it, it will fall apartI tried getting in contact with nicole twice not on call backBob's won't help you they are there to take your moneyThey do not care about their customersSave your money and spend it in a place that you will matter and be treated with respect
Good Morning Revdex.com,
"">
Please pass on our sincerest apologies to our customer for the level of frustration
we have caused them to feel
We certainly want to make sure our customer’s concerns are handled
fairly and adequately under the terms of their purchased protection planI
have reached out to *** via telephone today and provided her with my direct
contact information (phone number) for further follow up
If it pleases *** to communicate thru email instead of phone I can
also be reached via *** *
Kindest Regards,
Stephanie ** G***
Bobs Discount Furniture
Customer Care Corporate Liaison
Good Afternoon ***,
class="MsoNormal" "margin: 0in 0in 10pt;">I am so sorry to learn that you are disappointed in the
quality of the merchandise you have selected from Bobs Discount FurnitureOur
records indicate that you have yet to contact our Customer Care Department at
all prior to posting this complaint via the Revdex.comI further apologize that you
felt the need to escalate your concern so highly because I assure you our
Customer Care Department is in place to aide all of our valued customers in
resolving their concerns in the most efficient manner
As I have no account of what your actual concern is with
this recliner, I ask that you please elaborate on what troubles you so that I can
further research your complaint and provide you with a fair option for
resolutionYour chair is currently covered under a five year factory guarantee
period through Bobs Discount Furniture and we would be happy to take ownership
for any manufacturing concerns you feel this model hasShould your concern
stem from preference only we will still be able to provide you with a fair
option for resolution; however certain fees may be incurred to you as we would
be working above our company policies (acknowledged by your signature at this
time of sale) and making an exception to satisfy a personal preference concern
I eagerly await your response via this channel as I am very
willing to help you resolve this complaint
Kind
Regards,
*** ** ***
Bobs
Discount Furniture
Customer
Care Corporate Liaison