Dear Revdex.com,
We are very sorry that the *** *** policy did not work to this
customer’s
expectations. They have asked that the
*** *** *** be canceled and that has been completed by my colleague Nate. We apologize that this damage was not
covered. The pieces in the home no
longer have any remaining protection plan.
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison
Good Morning ***,
Thank you for choosing Bob's Discount FurnitureI apologize for the multiple failed delivery attempts of your tables
Our records indicate that the tables were returned on March, 24, and refund check number *** was processed
on March 26, in the amount of $356.93; The bank has confirmed that the check was endorsed on April 1,
Bob's Discount Furniture appreciates your business and apologizes for the inconvenience we have causedIt is our hope that you will allow us another opportunity in the future to restore your faith in our products and service
Good Afternoon Revdex.com,
"margin: 0in 0in 10pt;">Please pass on our sincerest apologies for the extended wait time
our customer has endured on this courtesy part orderWe certainly thank our
customer for communicating the information they were provided to us via the Revdex.com
so that we can ensure our agents are adequately coached on their failures
Our records indicate that this customer should receive their part
order no later then the end of the day on Monday February 1, The customer
can reference this UPS shipment under tracking number:
*** via the UPS website
">Good
Afternoon Revdex.com-
We are
very sorry that this customer is experiencing this issue. The pieces are under manufacturing warranty. This is a guarantee that covers the pieces by
the manufacturer for defects only. This
customer chose to put the casings into the washing machine. The washing caused the damages that are being
reported. This material is meant to be spot cleaned
only. I am sorry that this has happened
to this customer, unfortunately, it is not a manufacturing defect. We can certainly offer for the customer to
purchase replacement parts
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison
Complaint: ***
I am rejecting this response because:
All the items where not listed All my seat cushions (5) are flatThe back support pillows (5) are saggedThe through pillows are frayed The six drawer tracks on the mirror dresser are sliding out on there own And one broken draws on the chest unit With only years of purchase it's unacceptable that this product would have sooo many defects I would like all my items listed above replaced I do not wish to return the items for store credit and have another horrible expiriance with your product And since a refund on the furniture is out of the question replace the items and refund that even worst service of goof prof I think replacing a few tracks and pillows is a small price to pay on your partWhen I have to live with this product knowing that the shelf life is yearsAnd I have to spend more money else where to buy new furniture
Sincerely,
*** ***
I purchased a dinning room set of table and eight chairs We have been having problems due to the poor quality of the furniture from the beginning Screws are constantly becoming loose and falling out from the chairs Not only does this pose a choking hazard for my baby, but it results in wobbly chair legs and cushions that fall off the chair The table was also cosntantly wobbling so much so that drinks were spilling Bob's sends out technicians, but we have had to do this repeatedly in the three years since purchasing the furniture, and when they do come, the job is often not completed, ie chairs are left loose with disconnected cushions
Before I contacted Bobs Directly I went ahead and followed the process to file a claimI was informed by *** that my issue was not covered but that bobs is responsibleI went ahead and contacted bobs and spoke with someone in the customer service department who agreed it was an issue that bobs is responsible to repairHe went ahead and set up the appointmentUpon inspection by the tech you guys so GENEROUSLY sent free of charge, a decision was made by the tech that the sofa is not repairable and due to the warranty I have with bobs furniture, bobs will either make the decision to send a tech with replacement parts to repair the sofa, replace the sofa, or if not available credit the amount paid to purchase something newTwo individuals that represent your company have agreed this is an issue that bobs needs to repair or replaceMyself, like many of your customers have been robbed due the "We have no further recourse" your claims department is trained to say.
Complaint:***
I am rejecting this response because:
Sincerely,*** ***
Good
Afternoon Revdex.com,
I spoke with Mrs*** today
(1.14.2015) and Bobs Discount Furniture has agreed to provide our customer with
a new seat casing as a courtesyI have disclosed the shipping details of this
casing to Mrs.*** and apologized to her for the lack of care her concerns
have been met with at the *** company
We thank Revdex.com for providing us with
opportunity to make our customers happy
Kind
Regards,
*** ** ***
Bobs
Discount Furniture
*** *** *** ***
Good Morning Revdex.com,
class="MsoNormal" "margin: 0in 0in 0pt;">I reached
out to *** today (10.14.2014) by phone and left him a message with my
direct contact number for return callI do hope to speak with him soon and I am
genuinely very sorry for the unanticipated back order on the merchandise he has
been expecting to be delivered
Our retail
location has made several changes to this order from its original status and
regretfully I cannot update this account any further without first speaking
with *** and then verifying all information through our retail
location
I am
currently awaiting the customer’s call back to me and apologize again that we
have caused our customer any inconvenience during this purchase
Kind Regards,
*** ** ***
Bobs
Discount Furniture
*** *** *** ***
Purchased a leather couch from Bob'sWhen it arrived it had a terrible sulfur odorYou could smell it in the room when you walked inI let them know but they said it should dissipateMonths later it still smellsWe don't even sit in that room anymoreMy kids smell like sulfur if they sit on the couchIt is so gross! Do yourself a favor don't go to Bob's it's not worth the headacheIt's owned by a big company not Bob and they really don't careThey said smell is not covered by warranty that we should just open our windowsThanks Bob your furniture literally stinks
Good Afternoon Revdex.com-
class="MsoNormal" "margin: 0in 0in 10pt;">Please pass on our sincerest apologies for the
inconvenience the multiple deliveries and missing product continues to cause
our customerWe can certainly understand the customer’s frustration and
acknowledge the reasons why the customer feels that they can no longer trust us
to deliver correctly
The set in the home was set up as a courtesy
reselection for this customer. The set
in the home does not have any manufacturer’s defects. On any power motion set, small gaps or
spacing is necessary. If there was no
space and the pieces fit tightly, they would not be able to move or
recline.
As this set is up to manufacturer’s standards we would
not be able to offer a refund for a personal preference issue. We can absolutely offer this customer a
second attempt on the Commander set. I
do see that there was a small tear, a delivery caused damage on this set and so
the first attempt was refused. If the
customer wants to proceed with this set we can absolutely offer to compensate
this customer for the frustration of multiple deliveries.
We can also offer the customer a discount on the set in
the home a concession to keep the set, if that is something they would like to
discuss.
To schedule the delivery for the Commander set or to
discuss the option of a concession to keep please call customer care at
###-###-#### Mon through Sat 7:00am to 8:00pm or Sunday 11:00am to 7:00pm
Kind Regards,
Tracy S***
Bobs Discount Furniture
Corporate Customer Care Liaison
Dear Revdex.com,
Please pass on our deepest apologies for any inconvenience we may have
caused
this customer during their experience with us
I see that this customer has already spoken with one of
my colleague and it appears the customer will be having the exchange completed
on
We ask that the customer responds to us thru this Revdex.com channel if there are any
other concerns so that your efforts in excellent mediation assistance are not
wasted
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison
Complaint:
I am rejecting this response because:
Sincerely,
*** ***
I don't accept the response and I will take further action outside of Revdex.com since we can't seem to get satisfaction hereI appreciate Tracy's time from your busy schedule but the fact that my credit score has gone down quite a few points and hinders me from accomplishing specific planned goals, I am negatively affected and the opportunity cost is a setback that will take time to rebuild
Dear Revdex.com,I called and spoke with Ms*** on, June 16, regarding the concerns expressed in the Revdex.com complaintMs*** explained that she purchased the furniture in along with the five year goof proof planThe manufacturer warranty associated with the furniture items
expired September 13, Ms*** says that while rearranging the bedroom furniture (2x)the dresser was damaged; she is going to attempt to file a goof proof claim, although I have explained the plan coverage and process (she admits knowing the day , hour and second of the damage- as well as how the damage occurred)I have agreed to schedule a service technician to visit her home, assess the loose canopy frame and provide best effort service, if possibleThe technician is scheduled to visit on June 23, and she will receive an automated call confirming the timeframe of the visit, one to two days prior.Ms*** is a former employee of Bob's Discount Furniture and understands that the actions above, are the only available options for recourse.Thanks,*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Good Afternoon Revdex.com,
Roman;">
Please give *** my sincerest apologies for
the terrible experience she and has had to endure while trying to resolve her
concerns with her bedIt is never our intention to disappoint our customers
and I am extremely sorry that *** isn’t getting the help she needs from
usI would like nothing more then to be able to provide our customer with a resolution
she finds satisfactory; this is certainly not the way we normally conduct our
business and I apologize again that *** has had to take time away from her
life to get this concern rectified
I am currently unable to locate the sales
order or account that has this bed purchase/delivery within itUnder ***’s
phone number, name, and address I am only able to find a cr with
no sales orders written: cr: *** Can you please ask ***
to respond with information pertaining to the sales order for the bed itself so
I may locate this account and begin researching what options we might have to
offer for resolution?
Any of the following information will be greatly
appreciated:
-The invoice number
-The first and last name that is on the sales order
-The telephone number that is listed on the sales
invoice
-The delivery address
Thank You for the opportunity to make it right,
*** ** ***
Bobs Discount Furniture
Customer Care Corporate Liaison
Good Morning,
face="Times New Roman">
I completely understand your frustrations with this table
and I apologize that it has taken us so long to resolve your concernsI can
assure you that Bob’s customers are the most important aspect of our business
In reviewing your account it is clear that we did not go above and beyond for
your circumstance as we should have, for that I apologize again
As the *** *** Plan allows for a one time replacement only, if we exchange the table, the new
table would have no protection plan or warranty, unless the customer choose to
pay $for a new plan on the table.
At this time we would like to offer you a choice of options:
We can offer the exchange on the table, we will set up the
paperwork and the customer will be able to reach out to the store to schedule
the delivery and pickup, the customer will have to decide before scheduling if
they would like to purchase *** *** on the new table
We can wait for the part order to be fulfilled by the
manufacturer, once completed we can offer a Bob’s Gift Card as a token of
apology for the part order delay
Please reply with the option that will work best for you and
we will proceed accordingly.
We can offer these to,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture
Complaint: ***
I am rejecting this response because:
As stated in my complaint, my issues are that: 1.) The salesman is offering this protection to pet owners and telling them that if you have pets, and they damage your furniture, it will be repaired or replaced2.) The warranty states that it will repair cuts or punctures, with no exclusions notedRequested photos attached
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Good Afternoon Revdex.com,
face="Times New Roman">
As far as open account information for the very short
description posted here I was able to locate an account with a pending scheduled
service call for The customer has reported to us that the loveseat
is leaning to one side more so than the other and we are currently addressing this
concern under the ‘Service Policy’ as listed on the sales receipt provided to
the customer
We certainly apologize that the customer is experiencing
any disappointment with their loveseat and look forward to being able to
satisfy their concern with service on
Kindest Regards,
Stephanie ** G***
Bobs Discount Furniture
Customer Care Corporate Liaison
Dear Revdex.com,
We are very sorry that the *** *** policy did not work to this
customer’s
expectations. They have asked that the
*** *** *** be canceled and that has been completed by my colleague Nate. We apologize that this damage was not
covered. The pieces in the home no
longer have any remaining protection plan.
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison
Good Morning ***,
Thank you for choosing Bob's Discount FurnitureI apologize for the multiple failed delivery attempts of your tables
Our records indicate that the tables were returned on March, 24, and refund check number *** was processed
on March 26, in the amount of $356.93; The bank has confirmed that the check was endorsed on April 1,
Bob's Discount Furniture appreciates your business and apologizes for the inconvenience we have causedIt is our hope that you will allow us another opportunity in the future to restore your faith in our products and service
Good Afternoon Revdex.com,
"margin: 0in 0in 10pt;">Please pass on our sincerest apologies for the extended wait time
our customer has endured on this courtesy part orderWe certainly thank our
customer for communicating the information they were provided to us via the Revdex.com
so that we can ensure our agents are adequately coached on their failures
Our records indicate that this customer should receive their part
order no later then the end of the day on Monday February 1, The customer
can reference this UPS shipment under tracking number:
*** via the UPS website
">Good
Afternoon Revdex.com-
We are
very sorry that this customer is experiencing this issue. The pieces are under manufacturing warranty. This is a guarantee that covers the pieces by
the manufacturer for defects only. This
customer chose to put the casings into the washing machine. The washing caused the damages that are being
reported. This material is meant to be spot cleaned
only. I am sorry that this has happened
to this customer, unfortunately, it is not a manufacturing defect. We can certainly offer for the customer to
purchase replacement parts
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison
Complaint: ***
I am rejecting this response because:
All the items where not listed All my seat cushions (5) are flatThe back support pillows (5) are saggedThe through pillows are frayed The six drawer tracks on the mirror dresser are sliding out on there own And one broken draws on the chest unit With only years of purchase it's unacceptable that this product would have sooo many defects I would like all my items listed above replaced I do not wish to return the items for store credit and have another horrible expiriance with your product And since a refund on the furniture is out of the question replace the items and refund that even worst service of goof prof I think replacing a few tracks and pillows is a small price to pay on your partWhen I have to live with this product knowing that the shelf life is yearsAnd I have to spend more money else where to buy new furniture
Sincerely,
*** ***
I purchased a dinning room set of table and eight chairs We have been having problems due to the poor quality of the furniture from the beginning Screws are constantly becoming loose and falling out from the chairs Not only does this pose a choking hazard for my baby, but it results in wobbly chair legs and cushions that fall off the chair The table was also cosntantly wobbling so much so that drinks were spilling Bob's sends out technicians, but we have had to do this repeatedly in the three years since purchasing the furniture, and when they do come, the job is often not completed, ie chairs are left loose with disconnected cushions
Before I contacted Bobs Directly I went ahead and followed the process to file a claimI was informed by *** that my issue was not covered but that bobs is responsibleI went ahead and contacted bobs and spoke with someone in the customer service department who agreed it was an issue that bobs is responsible to repairHe went ahead and set up the appointmentUpon inspection by the tech you guys so GENEROUSLY sent free of charge, a decision was made by the tech that the sofa is not repairable and due to the warranty I have with bobs furniture, bobs will either make the decision to send a tech with replacement parts to repair the sofa, replace the sofa, or if not available credit the amount paid to purchase something newTwo individuals that represent your company have agreed this is an issue that bobs needs to repair or replaceMyself, like many of your customers have been robbed due the "We have no further recourse" your claims department is trained to say.
Complaint:***
I am rejecting this response because:
Sincerely,*** ***
Good
Afternoon Revdex.com,
I spoke with Mrs*** today
(1.14.2015) and Bobs Discount Furniture has agreed to provide our customer with
a new seat casing as a courtesyI have disclosed the shipping details of this
casing to Mrs.*** and apologized to her for the lack of care her concerns
have been met with at the *** company
We thank Revdex.com for providing us with
opportunity to make our customers happy
Kind
Regards,
*** ** ***
Bobs
Discount Furniture
*** *** *** ***
Good Morning Revdex.com,
class="MsoNormal" "margin: 0in 0in 0pt;">I reached
out to *** today (10.14.2014) by phone and left him a message with my
direct contact number for return callI do hope to speak with him soon and I am
genuinely very sorry for the unanticipated back order on the merchandise he has
been expecting to be delivered
Our retail
location has made several changes to this order from its original status and
regretfully I cannot update this account any further without first speaking
with *** and then verifying all information through our retail
location
I am
currently awaiting the customer’s call back to me and apologize again that we
have caused our customer any inconvenience during this purchase
Kind Regards,
*** ** ***
Bobs
Discount Furniture
*** *** *** ***
Purchased a leather couch from Bob'sWhen it arrived it had a terrible sulfur odorYou could smell it in the room when you walked inI let them know but they said it should dissipateMonths later it still smellsWe don't even sit in that room anymoreMy kids smell like sulfur if they sit on the couchIt is so gross! Do yourself a favor don't go to Bob's it's not worth the headacheIt's owned by a big company not Bob and they really don't careThey said smell is not covered by warranty that we should just open our windowsThanks Bob your furniture literally stinks
Good Afternoon Revdex.com-
class="MsoNormal" "margin: 0in 0in 10pt;">Please pass on our sincerest apologies for the
inconvenience the multiple deliveries and missing product continues to cause
our customerWe can certainly understand the customer’s frustration and
acknowledge the reasons why the customer feels that they can no longer trust us
to deliver correctly
The set in the home was set up as a courtesy
reselection for this customer. The set
in the home does not have any manufacturer’s defects. On any power motion set, small gaps or
spacing is necessary. If there was no
space and the pieces fit tightly, they would not be able to move or
recline.
As this set is up to manufacturer’s standards we would
not be able to offer a refund for a personal preference issue. We can absolutely offer this customer a
second attempt on the Commander set. I
do see that there was a small tear, a delivery caused damage on this set and so
the first attempt was refused. If the
customer wants to proceed with this set we can absolutely offer to compensate
this customer for the frustration of multiple deliveries.
We can also offer the customer a discount on the set in
the home a concession to keep the set, if that is something they would like to
discuss.
To schedule the delivery for the Commander set or to
discuss the option of a concession to keep please call customer care at
###-###-#### Mon through Sat 7:00am to 8:00pm or Sunday 11:00am to 7:00pm
Kind Regards,
Tracy S***
Bobs Discount Furniture
Corporate Customer Care Liaison
Dear Revdex.com,
Please pass on our deepest apologies for any inconvenience we may have
caused
this customer during their experience with us
I see that this customer has already spoken with one of
my colleague and it appears the customer will be having the exchange completed
on
We ask that the customer responds to us thru this Revdex.com channel if there are any
other concerns so that your efforts in excellent mediation assistance are not
wasted
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison
Complaint:
I am rejecting this response because:
Sincerely,
*** ***
I don't accept the response and I will take further action outside of Revdex.com since we can't seem to get satisfaction hereI appreciate Tracy's time from your busy schedule but the fact that my credit score has gone down quite a few points and hinders me from accomplishing specific planned goals, I am negatively affected and the opportunity cost is a setback that will take time to rebuild
Dear Revdex.com,I called and spoke with Ms*** on, June 16, regarding the concerns expressed in the Revdex.com complaintMs*** explained that she purchased the furniture in along with the five year goof proof planThe manufacturer warranty associated with the furniture items
expired September 13, Ms*** says that while rearranging the bedroom furniture (2x)the dresser was damaged; she is going to attempt to file a goof proof claim, although I have explained the plan coverage and process (she admits knowing the day , hour and second of the damage- as well as how the damage occurred)I have agreed to schedule a service technician to visit her home, assess the loose canopy frame and provide best effort service, if possibleThe technician is scheduled to visit on June 23, and she will receive an automated call confirming the timeframe of the visit, one to two days prior.Ms*** is a former employee of Bob's Discount Furniture and understands that the actions above, are the only available options for recourse.Thanks,*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Good Afternoon Revdex.com,
r with
r: *** Can you please ask ***
Roman;">
Please give *** my sincerest apologies for
the terrible experience she and has had to endure while trying to resolve her
concerns with her bedIt is never our intention to disappoint our customers
and I am extremely sorry that *** isn’t getting the help she needs from
usI would like nothing more then to be able to provide our customer with a resolution
she finds satisfactory; this is certainly not the way we normally conduct our
business and I apologize again that *** has had to take time away from her
life to get this concern rectified
I am currently unable to locate the sales
order or account that has this bed purchase/delivery within itUnder ***’s
phone number, name, and address I am only able to find a c
no sales orders written: c
to respond with information pertaining to the sales order for the bed itself so
I may locate this account and begin researching what options we might have to
offer for resolution?
Any of the following information will be greatly
appreciated:
-The invoice number
-The first and last name that is on the sales order
-The telephone number that is listed on the sales
invoice
-The delivery address
Thank You for the opportunity to make it right,
*** ** ***
Bobs Discount Furniture
Customer Care Corporate Liaison
Good Morning,
face="Times New Roman">
I completely understand your frustrations with this table
and I apologize that it has taken us so long to resolve your concernsI can
assure you that Bob’s customers are the most important aspect of our business
In reviewing your account it is clear that we did not go above and beyond for
your circumstance as we should have, for that I apologize again
As the *** *** Plan allows for a one time replacement only, if we exchange the table, the new
table would have no protection plan or warranty, unless the customer choose to
pay $for a new plan on the table.
At this time we would like to offer you a choice of options:
We can offer the exchange on the table, we will set up the
paperwork and the customer will be able to reach out to the store to schedule
the delivery and pickup, the customer will have to decide before scheduling if
they would like to purchase *** *** on the new table
We can wait for the part order to be fulfilled by the
manufacturer, once completed we can offer a Bob’s Gift Card as a token of
apology for the part order delay
Please reply with the option that will work best for you and
we will proceed accordingly.
We can offer these to,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture
Complaint: ***
I am rejecting this response because:
As stated in my complaint, my issues are that: 1.) The salesman is offering this protection to pet owners and telling them that if you have pets, and they damage your furniture, it will be repaired or replaced2.) The warranty states that it will repair cuts or punctures, with no exclusions notedRequested photos attached
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Good Afternoon Revdex.com,
face="Times New Roman">
As far as open account information for the very short
description posted here I was able to locate an account with a pending scheduled
service call for The customer has reported to us that the loveseat
is leaning to one side more so than the other and we are currently addressing this
concern under the ‘Service Policy’ as listed on the sales receipt provided to
the customer
We certainly apologize that the customer is experiencing
any disappointment with their loveseat and look forward to being able to
satisfy their concern with service on
Kindest Regards,
Stephanie ** G***
Bobs Discount Furniture
Customer Care Corporate Liaison