Sensible Home Warranty

I paid my annual fee for home warranty in April 2014 and discovered in July when I called for service that the company closed their doors.Policy Number: [redacted]Coverage Address:[redacted]Plan: Complete System Plan Annually Total premium paid: $389.67Coverage Effective:04/29/2014Duration of Policy: 1yearI paid this renewal for a home warranty in April 2014. In July 2014 I tried to place a claim to have a service performed only to find out after numerous calls, emails, and researching- that this company closed their doors and left all their customers in a bind. I had to scramble to find and pay for another home warranty program which caused me to have to wait to have the service done since there is a waiting period after purchase (if not done during closing of home purchase).Desired SettlementI want the $389.67 I paid. I would happily accept compensation for pain & suffering of having to purchase another warranty. I would LOVE to sue these people for what they did.

On 10/23/13 I requested an immediate cancellation of my policy with Sensible HW, in light of the unprofessional, poor quality of customer service I have received since placing my first claim for our stove on Sept 3, 2013. We called several times over 2 months for our claim and were given the complete runaround, both by Sensible, as well as the contractors that were sent to us by Sensible. It was a hassle getting the claim placed initially when our stove igniter broke, and everything else has been a complete hassle and headache ever since. After WEEKS of calling Sensible to get some assistance, the first contractor that came out ([redacted] Heating and Air) took my $45 trade fee and NEVER CAME BACK, CALLED, OR FIXED THE STOVE! Since then, we have called several times a day to get someone else out and Sensible has done NOTHING but make empty promises that have not been kept. My husband and I have 2 small children and have been forced to heat our stove in an unsafe manner since the beginning of September, due to Sensibles negligence and lack of follow-through on this issue. I feel completely violated as a result of the treatment I have experienced. As a new customer to Sensible, I am extremely upset at the treatment I have received on the FIRST claim we placed. Since requesting the refund on 10/23, I have called several times and have been told that the refund is being processed, or it takes approximately 30 days to process, or they don't see anything in my records indicating the refund request, or that I need to email the billing department AGAIN to inquire about my refund, or that the supervisors are not available and that there's no one else I can talk to. The fact that my issue is still unresolved as of today, Dec 3, 2013, is completely unacceptable. The fact that this company does not see anything morally or ethically wrong with treating hardworking, honest people this way is absolutely horrible and blatantly disrespectful.Product_Or_Service: HOME WARRANTYAccount_Number: [redacted]Desired SettlementI am asking that Sensible issue me a FULL refund for both my annual contract fee paid ($389.67) in addition to the $45 TRADE FEE I paid to the ILLEGITIMATE THIEF who posed as a contractor and was sent to my house by your company.Business Response With respect to [redacted] SHW hereby agrees to refund the full premium to satisfy the matter. Consumer Response Yes, I do accept the response from the business; however, due to the repeated empty promises of a full refund that I have been receiving since Oct. 2013, I am significantly hesitant and leery of Sensible actually following through with this response and would sincerely appreciate it if someone in an executive position would contact me to further cover the details of this agreed upon refund in full. Thanks in advance for finally resolving this nightmare...Thank you Revdex.com for all of your help!!!Business Response With respect to [redacted] SHW hereby agrees to refund the full premium to satisfy the matter. Consumer Response Yes, I do accept the response from the business; however, due to the repeated empty promises of a full refund that I have been receiving since Oct. 2013, I am significantly hesitant and leery of Sensible actually following through with this response and would sincerely appreciate it if someone in an executive position would contact me to further cover the details of this agreed upon refund in full. Thanks in advance for finally resolving this nightmare...Thank you Revdex.com for all of your help!!!Business Response Payment has been mailed to this customer, check 18326

I purchased a home warranty from this company about a year ago. In that time, they have repeatedly failed to meet the terms of the contract, failed to deliver reimbursements that they promised I would received, and ignored my numerous request to cancel my policy and receive a refund.Product_Or_Service: 2 Year Home WarrantyAccount_Number: [redacted]Desired SettlementI want the two $45 reimbursement checks I was promised and a refund. I have been requesting this for months and they keep telling me they'll get back to me but then they end up ignoring me.Business Response It looks like all claims were authorized on the account to our vendors. I see no payments due you. Can you please provide more detail as to your issue. I look forward to assisting.

Very bad customer service.I called in a repair on my garage door opener and have been waiting well over a month for SHW to act on my request. They have told me that SHW does not have a garage door repair man in my area and that they are looking for one. I have called to speak to a supervisor on the issue but they do not return their calls. I filed via email last week a letter of cancellation of my warranty with SHW. No return confirmation (via email or a call) from SHW that they had received my request. Today I spoke to a Customer Service person who forwarded my request of cancellation (after 6 days) to SHW corporate offices. Problem Date: I am thinking the week of 9/04/14. Purchase Date of policy: 11/12/13Payment amount: $692.75 for two years of coverage.Payment method: CC. Policy # [redacted]Desired SettlementI want a refund of my $.

Have been waiting almost 3 months for a reimbursement. Customer Service is unwilling to help. They do not respond to anything.These people have been pushing me off for a month now after promising to reimburse me for an issue they said they would cover and asked me to provide my own technician. I did as they asked, provided all the proper paperwork to prove that I did, and they are basically refusing to reimburse me. They keep saying they are going to send me a check and they don't. I'm fed up with this company and just want my money back to break the ties and get my money backDesired SettlementWould like the majority of my premium back so I can seek another company. My coverage started on November 22, 2013 (a renewal from the previous 2 years when I made no claims). I would like the money back that I paid for the December 5th incident, minus the deductible of $45.Would like to see this company's license to operate in the state of Colorado revoked.Business Response Payment was mailed March 21 , check [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I am still working with the company. They have yet to refund my premium so that the account is cancelled. I received an e-mail on Monday from them that said they would be sending me detailed information the next day....that next day e-mail never came....so I'm still at an impasse with these people....they seem to be stonewalling me at every turn...and as soon as I send them an e-mail demanding a response they reply with cryptic and generic information that never specifically answers my questions. I've been asking for this resolution for over 3 months now and have not received what I've been asking for....the check they refer to is money that they owed me for reimbursement on the December 5th, 2013 call out for coverage that they told me to get my own technician and that they would reimburse me....so it took from December 5th to when I received the check on March 25th to do that simple task....Final Consumer Response we get just about to the end of this with an e-mail from [redacted] (customer relations) on Mar 31st saying the check for my refund was going out on Friday April 4th and that she would send details on amount etc the next day (April 1st)....since then I have heard nothing....have sent several e-mail to her and [redacted], have called 4 times (no answer at her extension). I have received no check as of today (April 9th)....please stop these people, they are a bunch of scammers and I'm ashamed that I didn't do due diligence on this company before sending them my money. I have complete e-mail trails if you would like to see them.....thanks for your help on this.[redacted]

Back in June of 2013, my home had a leak that needed immediate attention. I had my own contractor do the work and was told by my warranty company that they would refund the difference I paid from the repair price and my service call fee and to expect the refund within 6-8 weeks. Well, that time came and went and no check was delivered. I have made numerous phone calls and emails to figure out what the hold up is with no luck. They keep informing me that the billing department does not communicate over the phone and only through email, but I did not get any responses back. Finally, on September 28th, I received an email from [redacted], Accounts Manager, indicating that a check will be generated on October 18th. It is now November 1st and I still have not received my check or a response back and feel at this point I may never get my money.Account_Number: [redacted]Desired SettlementI would just like to get my refund backBusiness Response The issue was previously attended to, the check is [redacted], the service team was on it. You will have it soon. Thank you.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I will not accept anything from this company unless it is my $130 refund check. They have told me in the past that the check with be mailed out but it never has. I still have not received any response from the company.Business Response Check [redacted] has been mailed to satisfy the complaint.

cancelled policies for 2 properties in Feb., 2014 received email stating what refund would be for both policies. received 1 refund in a lesser amount then their email states. We've called and sent emails everyday but no one responds. we want total amount that is due us. break down is balance of policy 1 that they have credited wrong amount plus total for policy 2.this company is such a fraud/scam. we cancelled policies in Feb. and just received a partial refund middle of April. All we want is what is due us which is our money back.Desired Settlementamount that IS STILL DUE US IS $455.00Final Consumer Response took over 50 emails and calls a day without a for a single reply. Finally credit my credit card for the wrong amount. After many calls and emails finally got our money. This company is definitely a fraud.

Refuses to repair or replace stove top per contract. Company misleads the consumer via phone and email on a regular basis.Refuses to repair or replace stove top per contract. Company misleads the consumer via phone and email on a regular basis.Desired Settlement$300 replacement cost towards stove top as promised on numerous occasions

My electrical panel had blue sparks and I called sensible home warranty to provide the service 11/8/2013. They advised that due to long weekend they don't have contractor's available for next 4 days and advised to seek my own local technician and they will reimburse for the service. There was no power in the house, I decided to get my own technician and paid him $1300 to replace the panel, $100 in the permit fee and $100 to repair the drywall. I submitted the invoice to Sensible Home Warranty for reimbursement. To my surprise they capped the electrical panel replacement to only $500 and here is the approval email I received from their underwriting department."We have received your invoice for reimbursement, you will receive a check for $455.00 which is the total of our cap amount minus your service charge fee. We ask that you please allow 4-6 business weeks for your check to be processed and scheduled."It's been way over 6 weeks and I have been following up with their billing department and customer service department on weekly basis, there is no response whatsoever from the billing department.I have sent the emails on 12/16, 12/19, 12/31, 1/14, 1/15, 1/16, 1/17, 2/11 and 2/25 asking the status for reimbursement check. There is no response at all.Whenever I call their customer service will greet with "Where home warranty makes sense" It does not make sense to me at all. Ignorance is not the key for making sense. I would like someone from billing department to issue me the reimbursement check at the earliest.Product_Or_Service: 26 months warranty planAccount_Number: [redacted]Desired SettlementI have already paid for the service and Sensible Home warranty's underwriting department has also approved the claim. I would like to get my reimbursement check of $455 mailed at the earliest.Warranty # [redacted]Business Response Check [redacted] mailed March 6Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Check [redacted] mailed March 6. Today is 3/25 and I have not yet received the check. I am following up with sensible again and will post their response as soon as I will hear from them.

Sensible Home Warranty refused to repair dishwasher then offered $200 for replacement which will take 4-6 weeks, it has already been 17 days. I called Sensible Home Warranty Service on March 31st to repair my dishwasher, then on Tuesday I called to ask for service on my built in microwave. On April 8 or 9th a repairman finally called. On April 11th he came to check out the items. On April 17th I called to see what was happening and they called me back later and said the dishwasher was not worth fixing so they offered my $150.00 for replacement. I said where do I get a dishwasher for $150. They increased it to $200. which they will send to me in 4-6 weeks, so my kitchen is torn up with a non functioning torn apart dishwasher for 4-6 weeks. Then I have to try and find a dishwasher for $200 bucks. And for this I am paying them almost $400 a year, The contract does say they have the right to offer a cash settlement if lieu of repair or replacement but it does not say it will be at 25% of the value. They advertise repair or replace. That is the whole purpose of the home warranty. I already paid $45 for the dishwasher, now I will need to wait 4-6 more weeks then try and find a dishwasher for $200., and $45 for the microwave that needs a fuse but has not been fixed. I asked to speak with a supervisor and was told no one was available but, that they could not make a better offer. This is a worthless ripoff. Desired SettlementI want my dishwasher repaired, an equivalent one installed or the cash for an equivalent replacement. There is no reason it should take 4-6 weeks. In lieu of any of these items, a FULL refund of my 2 year contract. As this contract appears to be a total rip off. I paid for repair or replacement at their discression, or cash equivalent.

Failure to honor terms and conditions of the contractI purchased two home warranty policies from Sensible Home Warranty (SHW) for our two properties (one in [redacted] and the other in [redacted]). The policy numbers are : [redacted] and [redacted]. In May, 2013 our Property Manager from [redacted] called us to say that the air-conditioning (a/c) unit of our townhome had broken down, following which she had called the warranty company (SHW) for service but received no service at all! Subsequently, I called SHW on May 9, 2013 asking for service on the a/c unit. They did nothing except asking us to send them annual maintenance records for the last three years. I told SHW that:a) As of May 2013, we had not even owned the property for three years and, therefore, did not have records for three yearsb) The property was bought from a bank as a "bankruptcy sale" on an "as is" basis and, therefore, the bank likely had no maintenance records to pass onto us.Yet SHW kept asking for the maintenance records. After talking to them several times over the next few days, it became clear to us that they would nothing to remedy the situation with the a/c unit.Regardless of whether they would have paid fully or partially for fixing the a/c unit or denied our claim, they violated the provisions of our contract by not even sending a technician to diagnose the problem. The question of who pays for the the repairs would have arisen after the initial diagnosis by a SHW service technician. Thus, right at the outset, SHW violated clause D.3 of the "Terms and Conditions" of the agreement which states that "When a request for service is made, Sensible Home Warranty will contact a reputable contractor within 24-48 hours or approximately 2 business days. In case of emergency a service contractor will be contacted immediately. A service fee applies for each trade service call made, or the actual cost depending upon which deductible fee is the lesser amount".SHW violated both the provisions of clause D.3 by:1) Not sending any service person at all2) Not treating the a/c breakdown as an emergency when they were informed that the temperature in Phoenix area at that time was hovering around 100 degrees.As a result of SHW's inaction, we had to get our own service person to fix the a/c unit on May 15, at a cost of $2500.00 plus a diagnostic service call of $69.00. Additionally, we had to reimburse the tenant for a portable a/c unit that cost $292.67. Thus, our total out-of-pocket expense on this account came to $2861.67.On June 18, 2013 our lawyer wrote to SHW that they had failed to honor the terms of the contract and, therefore, demanded that we be reimbursed for the repair costs. SHW did not respond to this letter.In a similar situation, our Property Management company in [redacted] had the same stonewalling experience when they contacted SHW for service in late May. Here is what they wrote about their interaction with SHW. "I would like to say[redacted] at the Customer Service Department was very rude and unhelpful. I made a request to speak with Supervisor in charge and was denied. When the temperature and humidity are above 90 degrees with a non working a/c unit, that is unacceptable to be told we cannot help you at this time."On September 7, we sent a formal letter to SHW requesting cancellation of our policies. There was no response from SHW. After several phone calls to Customer Service, we were told to send the cancellation request by e-mail. This is again a violation of clause G.3 of "Terms and Conditions" of the contract which states "Cancellation requests must be formally written and received by Sensible Home Warranty......" Instead of acting on my formal letter, they asked me to e-mail the cancellation request. SHW continues to violate the terms and conditions of the contract at will. Their Customer Service department is just a stonewalling outfit because one can never speak to a supervisor to sort anything out. As of November 18, 2013 I have still not received my refund.Desired Settlement1) Diagnostic and repair costs for the a/c unit plus the cost of portable a/c unit for my tenant, which comes to $2861.67. This is because they violated the terms of the contract.2) Cancellation of my two policies and refund of my premiums on a pro-rated basis.Business Response Per your conversation with the service team the refunds are being issues per your second request. With respect to item one, the service team requires the records in question before we can move forward.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)It was on September 7, 2013 that I sent my FIRST request for cancellation of policies and refund of premiums. [redacted] from SHW has been in e-mail communication with me from October 24, assuring me that the refund is being processed. More than 60 days have elapsed since [redacted] assurance and I still do not have my refund. I will believe SHW's response when I get my refund check and it does not bounce. Unfortunately, in my experience, the company has behaved in an unprofessional and deceptive manner.Business Response Per your conversation with the service team the refunds are being issues per your second request. With respect to item one, the service team requires the records in question before we can move forward.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)It was on September 7, 2013 that I sent my FIRST request for cancellation of policies and refund of premiums.[redacted] from SHW has been in e-mail communication with me from October 24, assuring me that the refund is being processed. More than 60 days have elapsed since Mr. Cone's assurance and I still do not have my refund. I will believe SHW's response when I get my refund check and it does not bounce. Unfortunately, in my experience, the company has behaved in an unprofessional and deceptive manner.Business Response Please note this payment has been mailed 17395 in the amount of $626 per the customers cancellation request. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This is a classic example of "check is in the mail" response. As of March 13, 2014 we have not received any refund in any form. The company does not say when the check was mailed. Furthermore, their stated amount of $626 (if sent at all) is well below what is due to us. We sent them a cancellation notice on September 7, 2013 which they must have received by Sept 15, 2013. That means we are due a refund for 2 years and 2 months for each policy. That amounts to $693 for each policy, resulting in a total amount of $1386 that is due to us, alongwith cumulative interest from Sept 15, 2013.Right from the outset, they have violated provisions of the contract because of which they have no right to impose any administrative charges for issuing a refund. However, even if for the sake argument, we allow them a 25% admin charge, they still owe us $1386 X 0.75 = $1039.50 PLUS accumulated interest from Sep 15, 2013.If they do not issue us a total refund of $1386 plus interest from Sep 15, 2013 we have no option but to seek legal remedy which would include seeking punitive damages.Consumer Response Finally, a check for $626 has arrived by mail. I don't know whether the check is good or will bounce when deposited. Nothing surprises me anymore as far as this company is concerned. Points to be noted:1) The check is less than half of what is due to me by way of premium refund for 2 years.2) The check is dated November 22, 2013 but finally mailed in March 2014! That just shows how this company operates in a totally callous manner.3) Until the check is cashed, I cannot be sure whether it is for real or just a ruse to get Revdex.com off their back.4) Since the check is less than what is due, I would request Revdex.com to keep my complaint active.Business Response A second check for $240.00 was mailed March 17th. The customer should have received both payments at this time. Nothing further is due. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The company is a master of deception and unsavory business practices. It is true that so far they have sent checks for $626 and $240, which I have deposited in the bank. However, until these checks clear, I don't know whether they are any good. Even with these checks, they have failed to give me the premium refund due. For the company to claim that "nothing further is due" is totally absurd and dishonest. Points to be noted:1) The company has provided no accounting as to how they arrived at the low figure of $866 ($626 plus $240). The figures are totally arbitrary.2) The total amount is much less than what is due to me by way of premium refund for 2 years and 2 months.3) The check for $626 is dated November 22, 2013 but finally mailed in March 2014! That just shows how this company operates in a totally callous manner.4) Until the checks are cashed, I cannot be sure whether they are for real or just a ruse to get Revdex.com off their back.5) Since the checks are less than what is due, I would request Revdex.com to keep my complaint active. I sent them a cancellation notice on September 7, 2013 which they must have received by Sept 15, 2013. That means we are due a refund for 2 years and 2 months for each policy. That amounts to $693 for each policy, resulting in a total amount of $1386 that is due to us, alongwith cumulative interest from Sept 15, 2013. Beyond the effective cancellation date of Sept 15, 2013 (or thereabouts), the amount held by SHW becomes an interest free loan to SHW and I refuse to provide them such an interest free loan. I challenge the company to show me and the Revdex.com as to how they arrived at the arbitrary figure of $866.Business Response Both checks have been cashed. The policy was cancelled as a result of the denied claim. In accord with the terms, the proper penalties were imposed. Copies of cashed checks may be provided if needed.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)As usual, the company is lying through its teeth. Please note the following points:1) SHW has not provided any accounting for the refund amounts of $626 and $240. It is all very arbitrary.2) They must explain why the check for $626 issued in November 2013 was finally mailed in March 2014!3) I decided to cancel the policies because I was not happy with their service and not because a claim was denied. I never filed a formal claim, so the question of accepting or denying a claim does not arise. I was unhappy because they did not even bother to send a service person for diagnostic purposes, which they should have done as per the contract. The question of accepting or denying a claim would have arisen after the initial diagnosis of the problem, but even the diagnosis was not done. Therefore, no penalty can be imposed on us for cancellation due to any "denial of claim". For this reason, the company owes us a refund for 2 years and 2 months, amounting to $1386 plus interest accrued from September 15, 2013.Nothing short of this will resolve the case.Business Response I have attempted to contact you via phone many times to sort this. Please provide a valid contact number so we may discuss. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have received only one phone message on my answering machine from SHW. Someone named Tricia called on April 8, 2014 and left a message saying she would like to discuss the case. I returned her call the same day using the number she gave in her message: [redacted]. No one answered the phone at this extension, so I left a message saying I was returning Tricia's call. The message had my name, phone number, and policy numbers. When I did not hear back from Tricia, I called again on April 10. No one answered the phone, so I again left a message for Tricia. As of today (April 11), I have not heard back from SHW or Tricia.For the record, my home number is [redacted] and cell number is [redacted]. SHW also has my e-mail address for communication. This is:[email protected] all the contact information given here, SHW cannot use the excuse of not being able to reach me. In any case, why does SHW not provide an accounting of refund amount?

Failure to reimburse promised claims since Aug 2013 for policy numbers [redacted] and [redacted].During the period of 13-14 August 2013 I had HVAC units on different homes stop working. Sensible authorized me to obtain my own repair company since the one they had contracted would not come out because they had not paid him for prior work yet. On 29 August, 2013 I received notice that Sensible had approved my 2 claims and I would receive reimbursement in 6-8 weeks.I waited until 14 December, 2013 to email about my undelivered payment. NOTHING returned. I began a barrage of phone calls and email beginning on 20 Dec, 2013 through present (22 Apr, 2014) with nothing but empty promises of being paid and the "check is being processed", "it will be mailed the first Friday of the month," etc.... See the list below:Dec: 14, 20, 27Jan: 2, 3 7, 15, Feb: 3, 5, 6, 7, 14, 20, 21, 24Mar: 14, 26, Apr: 22I have spoken to [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted] and [redacted] via customer service since they are the only ones that answer the phone. [redacted] (billing manager) has emailed three times over the 6 months to promise the check is in process but NEVER answers my inquires via email directly or answers a phone EVER. Extension [redacted] just rings in the middle of an uninhabited forest somewhere.We are well past any acceptable time frame for this reimbursement of $165 and $355 for each account.I purchased each account #[redacted] and #[redacted] for periods of two years 21 Oct 2012- 21 Nov 2014. Each account cost $620 for two years coverage.Desired SettlementI am seeking a settlement of:Claims reimbursement of $165 for #[redacted]$355 for #[redacted]$520 total reimbursement immediately!

Sensible Home Warranty has failed to honor it's contract by failing to reimburse me for two claims, despite dozens of phone calls and emails.I purchased a home warranty from Sensible Home Warranty on 5/20/13 in the amount of $884.01 (policy [redacted]). I have since had two claims under the warranty, one for a pool pump repair ($364.05), and one for a garage door opener repair ($373.12). Both repairs were authorized prior to the beginning of work in accordance with the contract.Despite dozens of emails and phone calls with Sensible, wherein they: a) directed me to different departments, b) promised to have someone else call me back within 48 hours, c) repeatedly asked for the same information over and over, d) promised to pay promptly, and/or e) stated the check is in the mail, they have never paid.I have the complete email stream available if necessary.Desired SettlementI am seeking payment of my outstanding claims ($737.17) and full refund of my premium paid ($884.01), for a total of $1,621.18.Business Response I am sorry to read of your complaint. I see the authorized amount in question however they differ as they as less the service call fee. A balance of $647 is due you for the two issues in question. I will get the payment issued rectified. Thank youConsumer Response I have not heard back from Sensible Home Warranty as promised, and have not received any checks for my reimbursements. I cannot reach anyone 'live' that has the ability to help me, only the front line customer service reps who tell me different stories each time. Can we re-open this case? Thank you!

This company could not provide a vendor/tech to complete a repair and then when I found one myself, says that they will not reimburse me for the work.I called the company to file a claim for a problem with garage door. They said it would take 24-48 hours for a tech to call me and schedule repair time. Noone ever did, company never called me to keep me informed. I had to repeatedly call them. After 6 days, I found a vendor myself and they repaired the door same day. I sent my invoice in as per the instructions and now am being told that they won't reimburse me for the work.Desired SettlementAll I want is to be reimbursed for the repair (total of $330.00) that I had to pay for up front after giving them a week to procure a vendor to do the work for them. I have the warranty with them so that I don't have to find someone myself and they couldn't or wouldn't find a vendor to do it. Now that I've paid up front, I want my reimbursement that they were supposed to pay.Business Response [redacted], As per the email you received from our service team prior to filing said complaint, we cannot reimburse you for this issue. While we cover your garage door motor, we do not cover those springs. I am sorry but there is nothing further we can do. We look forward to assisting you moving forward.

My policy #[redacted] valid till April 11th, 2016.Requesting Revdex.com to take action and refund my money back.Pl. do the needful asap.thanks[redacted]I am in need for a Service related with Electric range. Came to know that Sensible Home Warranty is out of Business.As mentioned before, my policy is still valid till April 11th, 2016.I had paid my policy amount in full during 2013.Requesting Revdex.com to get my money (adjusting since closure).My Plan is : Complete System Plan Annually.Desired SettlementI am in need for a Service related with Electric range. Came to know that Sensible Home Warranty is out of Business.As mentioned before, my policy is still valid till April 11th, 2016.I had paid my policy amount in full during 2013.Requesting Revdex.com to get my money (adjusting since closure).My Plan is : Complete System Plan Annually.

Policy Number: [redacted]I bought Home Warranty policy from Sensible for 5 years 3 months, effective from 10/06/2012 for $1475I cancel the policy after one year (effective from 10/06/2013) due to sale of my home. I indicate the cancellation much in advance, which Sensible confirmed several times.I seek refund of rest of period (4 years 3 months), but Sensible doesn't refund my money. It's been more than 6 month I requested the cancellation, but Sensible always says: the refund is processing, but never sent a check or never committed a date when to send refund check. I request Revdex.com to file a complaint against Sensible not to honor refunds on time (more than 6 months) and fully Ir-responsible to handle customer complaints.Product_Or_Service: Complete System Plan AnnuallyAccount_Number: [redacted]Desired SettlementSensible should refund a check for cancelled period (4 years 3 months), which is approximately $1200Business Response Payment to be issued via check [redacted] in the amount of 1006.15 Thank you

Septic service/repair by a contractor of my choice was authorized by SHW representative in January 2013 but payment has never been received by me.My SHW contract covers septic line/tank pumping and my request for that service was authorized in late December 2012. The service was performed and on Jan 11, 2013 on on Jn 14, 2013, I submitted requested documents to SWH for reimbursement in the amount of $450 and was told payment would be coming in 4 to 6 weeks. By April 17, 2013, I had not received a check and upon contacting SWH was told that the check would be issued on April 26. Accounts Manager reply to my follow up email from May 17, indicated that a check was mailed. After multiple requests for an update, [redacted] email of states " was SHW later confirmed that the check had not been cashed and was told that billing dept. management would indicated that it would be reissued in June. After several failed attempts to get [redacted] to reply to my email request for an update on the status "I would like to apologize for the delay regarding your payment, we are currently working on the earliest time that we will be able to issue your payment and will have an update for you shortly within the next couple of days." My email requests to [redacted] on Aug 5, Sept 16, and Sept 30 for an update on payment status were not responded to until Oct 9. In [redacted] reply she states, "Sorry for taking sometime to get back with you, your payment is scheduled to be released on November 1st. We ask that you please allow 3-5 business days to receive your check once it is mailed." My emails on Nov 21 and Dec 12 about still not receiving payment have not been replied to. Multiple calls to SWH Customer Service since mid-December 2013 result in promises to have a billing department manager contact me to provide an update on why I have not be reimbursed. As of January 8, 2014, no one from SWH has emailed or called in response to the Customer Service Reps' replies that I will be contacted. After 362 days since my filing of required documentation AND approval from SWH for that septic service, I just want the check in my hands.Desired SettlementPayment as authorized inJanuary 2013.Business Response [redacted],I have read your complaint and wish to assist you. However, I need your policy number. As you can imagine, there are close to a hundred customers that share the same name as you. Please update that info so I can attend to this. Consumer Response Regarding my complaint # 11030377 against Sensible Home Warranty, it has not been resolved. I have received no communication from SHW nor any reimbursement payment for the service they had authorized inJanuary 2013. Please reopen the complaint. My SHW contract number is [redacted]Business Response [redacted],I am looking into getting this to you without delay. Check number is 16846

We bought a home warranty plan for our new home from Sensible Home Warranty (SHW) to protect us in case our household system or appliances become inoperable due to aggregate and longitudinal usage. Under this contract SHW agreed to provide a reputable/qualified contractor with in 2 business days. However, when had an electrical problem in October we were notified by SHW that they could not find a contractor and that we could find someone ourselves that they would then reimburse us for. The work done ended up costing $114.78 and we were told back in November 2013 that they are processing the check and we should receive a full reimbursement. Also in October we had issues with our dishwasher and SHW did provide a contractor that told us that the dishwasher pump was broken and that we would have to replace our dishwasher. Even though our replacement dishwasher cost $341.10 we negotiated with SHW and they agreed to reimburse in the amount of $275 to help with the cost of the replacement dishwasher. It has been half a year now and I have sent multiple emails and phone calls in regards to the reimbursements yet we still have not recieved anything. I have emails I can send as proof that SHW agreed to reimburse us for these repairs. Each time I call or send an email they tell me that my check is being processed and I should receive it soon. These conversations and emails date back to Nov 2013 but I still have yet to receive any reimbursements and I still call about once a week just to get the same answer "Your check is being processed by our billing department ([redacted]) and you should be receiving it shortly". I have even warned them that I would be contacting Revdex.com if I am not reimbursed soon. Most recently, our HVAC unit has stopped working and I contacted SHW immediately. It has been over a month now and we still have no heating or AC and SHW has still not sent a contractor to repair our HVAC system. We felt this would be an emergency repair but obviously SHW does not.Product_Or_Service: Home Warranty PlanAccount_Number: [redacted]Desired SettlementAt this point we are not confident in the legitimacy of SHW and were hoping Revdex.com could further investigate. In the matters of our reimbursements for previous repairs, we want the full reimbursements to be paid out immediately. We also want our HVAC unit repaired immediately. In our SHW warranty contract the services that we are seeking are clearly outlined and covered in the terms and conditions from SHW. We are simply asking for the services that we paid for.

Still waiting for service call for my oven repair after 6 days. This is my third problem with this company.Customer service doesn't speak good English and the line is always full of static. I have called to have my heating element on my oven repaired and still waiting for a service call. Unfortunately,I have a membership with this company and cannot get my money back for lack of honoring the warranty. They continue to be shady and seem to find ways not to follow through on my repairs. One repair in particular resulted in the technician calling my home to get paid since the company would not pay him for a service call to my home.I got this warranty to help since I'm a young widow with kids but It's turned out to be a nightmare.Desired SettlementI would like my second year of the policy to be refunded since they have not honored any of my claims this year.

This company is the worst ever!! I have been waiting for a check of $575 for 3 years now and have called them repeatedly. Their phone numbers are no longer correct. Below you will see my email and their response to me which they never fulfilled. I would like to get my $575 which they owe me!!Below is their lies!!!I do apologize about the inconvenience regarding your reimbursement, however your check is on schedule to be re issued on April 12th. Thank you. [redacted]Accounts ManagerSensible Home Warranty(866)959-2212 From: [redacted]Sent: Thursday, April 04, 2013 12:11 PMTo: [email protected]: [redacted] I HAVE BEEN AWAITING A CHECK FOR $575 DOLLARS FOR ALMOST A YEAR NOW!! YOU HAVE BEEN ALL LYING AND DELAYING THIS CHECK. WHAT A SHAME TO WORK WITH SUCH A COMPANY.I WAS TOLD NOW BY A REP THAT CHECK WILL BE MAILED NEXT WEEK FOR $575 WHICH YOU OWE ME. ANOTHER LIE? THIS IS NOT THE WAY TO RUN A BUSINESS. I ALSO REQUESTED MY POLICY TO BE CANCELED ON 1/14/2013 AND ALL RATES TO BE PRO-RATED FROM THAT DATE TILL MY END DATE IN JUNE.THEY HAVE TOLD ME SINCE I HAVE A PENDING CHECK YOU CANNOT DO THAT. I CANNOT UNDERSTAND WHAT KIND OF A SCAM YOU ARE PULLING AND I AM USUSALLY A VERY KIND AND PATIENT PERSON BUT DEALING WITH YOU ALL IS LIKE DEALING WITH THE DEVIL . CHANGE YOUR STYLE OF BUSINESS. TRUTHFULNESS IS THE FOUNDATION OF ALL HUMAN VIRTUES.SINCERELY, [redacted]Account_Number: [redacted]Desired SettlementA check for $575 and the $633 which they charged me to have this stupid insurance!! Total of $1208!