Was driving down free way with yr old in car when my car told me to pull over safely, transmission over heating I parked my car asapDecided probably best to take to nearest ford dealership Berge fordMistake! My engine light had currently been on I figured a tune up so I had planned to do that my selfKnew there has been recalls on transmission and have already had part replaced before by Earnhardt ford that was covered under warrantyWell because the transmission note like I said took to berge ford immediatelyThey told me it would be $diagnostic fee, that would be reimbursed if it was Transmission In between the mix of decision to charge me then or whatever they decided to acknowledge that after we figured the problemThis was late Thursday evening and they were closing soon and rental place closed in minsIn the hurried time I went ahead and got rental was charged $which I was fine with figured it was deposit or somethingWas told if was Transmission it wo
Good afternoon,
I am filing a complaint because I have had to replace my Transmission Control Module (TCM) times in my Ford Focus since I purchased my vehicle used in The TCM was replaced due to a recall/warranty issue for this part on this make and model of vehicle
During the first two scenarios, I was provided with a rental vehicle to ensure I had sufficient transportation to and from work
The scenario was a bit different for the 3rd situationFor my current repair, the vehicle died on the freeway while my wife was driving home to pick up my daughter from day care on Tuesday May 29, The vehicle wouldn't start, turn over, or drive and we thought it was the alternator
We had the vehicle towed to the nearest repair facility utilizing my emergency road side coverageThe vehicle was unable to be diagnosed as the vehicle successfully started, was able to be driven, and had a perfect chargeOn Thursday May 31, 2018, the mechanic informed us that a cod
I purchased a Ford Excursion from Berge Ford I am an existing customer I was told the vehicle was acquired as a trade in and later learned it was part of a rental fleet for *** *** *** This concerns me and I would have have purchased because it is a large 4WD SUV Many people rent 4WD and drive them hard because they aren't their personal vehicle
Secondly, there were marks on the mirror which I was told would wash off - they turned out to be scratches and the entire mirror assembly piece needs replaced
Finally, there was a dent by the left back up sensor on the rear of the vehicle
Sales Manager Dave K*** asked me to send a photo of dent, and I did immediately He indicated he would take care of it and addressed my concerns regarding the car being part of a retail rental fleet I expressed my reservations and desire to "undo" the deal I feel like he told me what I wanted to hear and talked me into keeping the vehicle despite its history I was com
I took my expedition there for plugs and could plus oil change I've taken it back once for them not completely tightening my oil filter so oil was everywhere including my driveway I then noticed that my truck is still misfiring so I took it back, they had it pretty much all day to day there's nothing wrong Then I try to take it back to them and they say they're going to charge me tho look at the vehicle I paid over dollars and I feel something is still wrong
I dropped off my F Ford truck to have it serviced for oil leak.Joey Zaffino called a few days later stating leak was oil cooler needed to be replaced cost dollars.I called a few days later and asked him to change the oil at the same time if needed.I picked up truck on 1/3/Joey met me at cashier shook my hand and I left after paying bill total 1211.40.After returning home and reading bill,I found oil cooler was not replaced at all,so I called Joey right away and he responded the next day,after I confronted him the next day at the dealership telling him he and the dealership commited FRAUD,so then went to speak with Mel P*** General Manager they offered to replace oil cooler I do not trust them to do anything on my truck they have already lied to me and commited FRAUD
While looking at new trucks at Berge Ford, the salesman took the key to my trade in vehicleAfter not reaching a deal with Berge, I asked for my key to leaveAfter minutes I was told that they had lost my keyAfter hours I finally had to call the policeThe police wasn't able to do anything because they said they were going to call a locksmithAfter hours, I am still sitting in the waiting areaI think I would feel better if there was any kind of apologyNot one person has told me they are sorry
Was driving down free way with yr old in car when my car told me to pull over safely, transmission over heating I parked my car asapDecided probably best to take to nearest ford dealership Berge fordMistake! My engine light had currently been on I figured a tune up so I had planned to do that my selfKnew there has been recalls on transmission and have already had part replaced before by Earnhardt ford that was covered under warrantyWell because the transmission note like I said took to berge ford immediatelyThey told me it would be $diagnostic fee, that would be reimbursed if it was Transmission In between the mix of decision to charge me then or whatever they decided to acknowledge that after we figured the problemThis was late Thursday evening and they were closing soon and rental place closed in minsIn the hurried time I went ahead and got rental was charged $which I was fine with figured it was deposit or somethingWas told if was Transmission it wo
Good afternoon,
I am filing a complaint because I have had to replace my Transmission Control Module (TCM) times in my Ford Focus since I purchased my vehicle used in The TCM was replaced due to a recall/warranty issue for this part on this make and model of vehicle
During the first two scenarios, I was provided with a rental vehicle to ensure I had sufficient transportation to and from work
The scenario was a bit different for the 3rd situationFor my current repair, the vehicle died on the freeway while my wife was driving home to pick up my daughter from day care on Tuesday May 29, The vehicle wouldn't start, turn over, or drive and we thought it was the alternator
We had the vehicle towed to the nearest repair facility utilizing my emergency road side coverageThe vehicle was unable to be diagnosed as the vehicle successfully started, was able to be driven, and had a perfect chargeOn Thursday May 31, 2018, the mechanic informed us that a cod
I purchased a Ford Excursion from Berge Ford I am an existing customer I was told the vehicle was acquired as a trade in and later learned it was part of a rental fleet for *** *** *** This concerns me and I would have have purchased because it is a large 4WD SUV Many people rent 4WD and drive them hard because they aren't their personal vehicle
Secondly, there were marks on the mirror which I was told would wash off - they turned out to be scratches and the entire mirror assembly piece needs replaced
Finally, there was a dent by the left back up sensor on the rear of the vehicle
Sales Manager Dave K*** asked me to send a photo of dent, and I did immediately He indicated he would take care of it and addressed my concerns regarding the car being part of a retail rental fleet I expressed my reservations and desire to "undo" the deal I feel like he told me what I wanted to hear and talked me into keeping the vehicle despite its history I was com
Sales help (Scott S***) was very helpful and was always attentive on my visits to the dealership
I took my expedition there for plugs and could plus oil change I've taken it back once for them not completely tightening my oil filter so oil was everywhere including my driveway I then noticed that my truck is still misfiring so I took it back, they had it pretty much all day to day there's nothing wrong Then I try to take it back to them and they say they're going to charge me tho look at the vehicle I paid over dollars and I feel something is still wrong
I dropped off my F Ford truck to have it serviced for oil leak.Joey Zaffino called a few days later stating leak was oil cooler needed to be replaced cost dollars.I called a few days later and asked him to change the oil at the same time if needed.I picked up truck on 1/3/Joey met me at cashier shook my hand and I left after paying bill total 1211.40.After returning home and reading bill,I found oil cooler was not replaced at all,so I called Joey right away and he responded the next day,after I confronted him the next day at the dealership telling him he and the dealership commited FRAUD,so then went to speak with Mel P*** General Manager they offered to replace oil cooler I do not trust them to do anything on my truck they have already lied to me and commited FRAUD
While looking at new trucks at Berge Ford, the salesman took the key to my trade in vehicleAfter not reaching a deal with Berge, I asked for my key to leaveAfter minutes I was told that they had lost my keyAfter hours I finally had to call the policeThe police wasn't able to do anything because they said they were going to call a locksmithAfter hours, I am still sitting in the waiting areaI think I would feel better if there was any kind of apologyNot one person has told me they are sorry