Senior Residents of Stillwater

Complaint: [redacted] I am rejecting this response because:When I moved into the apartment, Jan2011, I was told that after the first year, that month-to-month rental was allowedIn 2016, then-manager Brenda Barnes was informed I would be leaving as soon as I could find a home in Washington.? She assured me that this would be okayThe next new manager, [redacted] ***, was informed several months in advance that I was planning to move, and she also stated that, having given more than adequate notice, I just needed to let her know the exact date? I left without any indication whatsoever that I was in violation of contract? ? Six years is bound to exhibit some signs of wear and tear? Ms [redacted] examined the apartment at the time I left and declared it to be in acceptable condition.? Ms [redacted] apparently did NOT inform her boss, ProdiGem, that I was leaving? She quit quite suddenly, about a week after I had left the state, and apparently did not complete her duties in reporting my vacancy? This is NOT MY FAULT? I left in perfectly good standing? ? I feel that this management company, ProdiGem, is trying to recover their own losses due to the behavior of their own employee by attributing them to meIn addition, I believe it is their excuse for refusing to repay me the $in pet fees that were demanded on my first occupation date.? I have made it clear to ProdiGem that I will accept no responsibility for the standard refurbishing of the apartment nor for the lack of responsibility of their own employee who left them holding the bag? Sincerely, [redacted] ***

*** ***’s apartment was found vacant on 11/08/There were no notices to vacate in the tenants fileShe was charged rent for October at $475.00, per her lease contract from January 1, to December 31, A $late charge was applied for October and a prorated rent amount for
November of $Per her lease agreement she was also charged a $reletting fee due to early termination of the lease agreementAs stated in the lease agreement, when a tenant moves out before the end of their lease term, they forfeit their security deposit and they are charged 85% of one month’s rent$was charged for carpet repair and an additional $was charged for stain removalThere were stains and corners of the carpet that were ripped and frayed and a window had been left open, which animals had crawled in and out of, tracking mud in$was charged for time and labor to remove wasp nests throughout the apartment due to the master bedroom window being left openTwo sets of window blinds had been, what appeared to be, torn up by a cat/catsThe tenant was charged $per set of blindsCharge descriptions and amounts: Rent: $Late Charge: $Reletting Fee: $Carpet Repair: $Carpet Stain Removal: $Wasp Nest Removal: $Two Sets of Window Blinds: $Total Charge: $1,After deposits applied to rent and damages, the amount owed to us comes out to $I have numerous pictures of the condition that the apartment was left in that I can provide for documentation.

Complaint: ***
I am rejecting this response because:When I moved into the apartment, Jan2011, I was told that after the first year, that month-to-month rental was allowedIn 2016, then-manager Brenda Barnes was informed I would be leaving as soon as I could find a home in Washington. She assured me that this would be okayThe next new manager, *** ***, was informed several months in advance that I was planning to move, and she also stated that, having given more than adequate notice, I just needed to let her know the exact date I left without any indication whatsoever that I was in violation of contract Six years is bound to exhibit some signs of wear and tear Ms*** examined the apartment at the time I left and declared it to be in acceptable condition. Ms*** apparently did NOT inform her boss, ProdiGem, that I was leaving She quit quite suddenly, about a week after I had left the state, and apparently did not complete her duties in reporting my vacancy This is NOT MY FAULT I left in perfectly good standing I feel that this management company, ProdiGem, is trying to recover their own losses due to the behavior of their own employee by attributing them to meIn addition, I believe it is their excuse for refusing to repay me the $in pet fees that were demanded on my first occupation date. I have made it clear to ProdiGem that I will accept no responsibility for the standard refurbishing of the apartment nor for the lack of responsibility of their own employee who left them holding the bag
Sincerely,
*** ***

[redacted]’s apartment was found vacant on 11/08/2017. There were no notices to vacate in the tenants file. She was charged rent for October 2017 at $475.00, per her lease contract from January 1, 2017 to December 31, 2017. A $30 late charge was applied for October and a prorated rent amount for...

November of $127.00. Per her lease agreement she was also charged a $403.75 reletting fee due to early termination of the lease agreement. As stated in the lease agreement, when a tenant moves out before the end of their lease term, they forfeit their security deposit and they are charged 85% of one month’s rent. $75.00 was charged for carpet repair and an additional $75.00 was charged for stain removal. There were stains and corners of the carpet that were ripped and frayed and a window had been left open, which animals had crawled in and out of, tracking mud in. $8.00 was charged for time and labor to remove wasp nests throughout the apartment due to the master bedroom window being left open. Two sets of window blinds had been, what appeared to be, torn up by a cat/cats. The tenant was charged $20 per set of blinds. Charge descriptions and amounts: Rent: $602.00 Late Charge: $30.00 Reletting Fee: $403.75 Carpet Repair: $75.00 Carpet Stain Removal: $75.00 Wasp Nest Removal: $8.00 Two Sets of Window Blinds: $40.00 Total Charge: $1,233.75 After deposits applied to rent and damages, the amount owed to us comes out to $833.75 I have numerous pictures of the condition that the apartment was left in that I can provide for documentation.

Complaint: [redacted]
I am rejecting this response because:When I moved into the apartment, Jan. 2011, I was told that after the first year, that month-to-month rental was allowed. In 2016, then-manager Brenda Barnes was informed I would be leaving as soon as I could find a home in Washington.  She assured me that this would be okay. The next new manager, [redacted], was informed several months in advance that I was planning to move, and she also stated that, having given more than adequate notice, I just needed to let her know the exact date.  I left without any indication whatsoever that I was in violation of contract.   Six years is bound to exhibit some signs of normal wear and tear.  Ms. [redacted] examined the apartment at the time I left and declared it to be in acceptable condition.  Ms. [redacted] apparently did NOT inform her boss, ProdiGem, that I was leaving.  She quit quite suddenly, about a week after I had left the state, and apparently did not complete her duties in reporting my vacancy.  This is NOT MY FAULT.  I left in perfectly good standing.   I feel that this management company, ProdiGem, is trying to recover their own losses due to the behavior of their own employee by attributing them to me. In addition, I believe it is their excuse for refusing to repay me the $400 in pet fees that were demanded on my first occupation date.  I have made it clear to ProdiGem that I will accept no responsibility for the standard refurbishing of the apartment nor for the lack of responsibility of their own employee who left them holding the bag.  
Sincerely,
[redacted]