Senior Information Bureau

In response to your letter I received. The consumer Mr. [redacted], received his order on 4/20/15.We did experience some trouble with the shipping of his order, which was the major delay In him receiving It.
And was also explained to him. He was kept in contact with for the entire...

time between ordering and receiving. If a call was missed and a message was left by him, we try to return the call within 24 hrs. We
are continuously trying to Improve our business and maintain customer satisfaction so we have been exploring many different shipping options and companies to avoid any future complications or delays.