Seneca River Trading

You need to understand how this part works.  This is a heating element  similar to what is in and oven.  It will turn on and heat but will never turn off  until  it is told  to.  The thermostat  will tell it when to  turn off.  So  if this element  did damage to  the customers  dishwasher  then it is not the elements  fault  but  the  thermostats,  which  they did not buy.  Just so you will know,  people  will buy and install parts  but have  no idea  how they actual work,   in this case  the customer had a faulty  thermostat but  didn't correct the problem and it cause damaged.  You should recommend  to this person that the next time they  have a problem  that they should  get a qualified tech.  To  look at the appliance. Ps  I am not yelling  I just like typing in capital  letters.     Thank you   Ron   Seneca River Trading

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Dear [redacted] and Revdex.com,The part is not used.  The thermostat was out of the package for an hour and replaced in perfect condition.  I returned the item because my oven still would not work.  I determined that there was another problem with my oven and the thermostat was not the issue.  I did not return the thermostat because it was “defective”.  I never used the thermostat. Sincerely,[redacted]

Good Afternoon,I am sorry if I never returned your emails but I do not recall receiving them in the first place. No matter I do apologize for the inconvenience. Now at this time I cannot send the order out as requested as we have gone out of stock on the 84848387 charger. But I do have options to...

offer you;-Cancel the whole order and refund you-Cancel the charger from the order and send you the handle-Or I can send the handle now and then the charger when it comes inPlease let me know as soon as possible and I will take care of it. Again my apologies for not getting back to your previous inquiries.Thanks Chris

I already provided the order # yesterday. Probably right in the order # field you made me fill out. The order # from my confirmation receipt is [redacted]. the email I got after that referenced order # [redacted].

I am sorry, my mistake. Regardless I am not able to accept the return. It was installed/used and I cannot accept it back for a refund.Thanks SRT

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Dear SRT,By not accepting the item and refusing me a refund you are violating your return policy.  I am willing to drop the complaint if you admit that your return policy needs to be revised.  Please revise your return policy to clearly state that brand new items in perfectly good working condition are not allowed to be returned for a refund.Sincerely,[redacted]