Thank you for the notice of the complaint filed by [redacted] on or about June I, I certainly apologize for the delay in respondingAs you are aware from our past dealings, Seneca One takes all complaints seriously, investigates them thoroughly and typically responds within a day or twoUnfortunately, in conducting market research, Ms***'s information was inadvertently provided as a potential structured settlement annuitant, or family member thereof, in our marketing databaseWhile Seneca One strives to ensure that its marketing information is correct, occasionally this type of scenario occursFrom reviewing our records, it appears that one mail piece was sent to Ms***, which is consistent with the information provided in her complaintAccordingly, Seneca One has removed Ms [redacted] from its mailing list so no new mail pieces will go out to herRegarding her request to receive a check for $5,000, the mail piece she received clearly indicated that in order to qualifY for our program, she must be a structured settlement recipientShe states in the complaint that she is not a structured settlement annuitant and is, therefore, ineligible for our programI trust that this letter has adequately addressed the concerns raised by Ms***'s complaintPlease feel free to call me directly at ###-###-#### if you have any questions or need any additional information about this matterThank youSincerely, Doyle LC [redacted] Associate General Counsel
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I accept the check but the response they gave about what the conversation was about is completely incorrectNever once was I informed that the check was only under the condition of entering into a contractAs a matter of fact I made sure to ask to clarify that specific detailI believe you record the phone conversationsI challenge you to provide a copy of the recorded call where myself or Sarah spoke about this detailI was told the check would be active in hrs and when I called back after hrs I was told by Sarah it was activeWhy else would I deposit a check into my account and take the chance of costing myself money? I guess the lying employee and the lie in this response is indicative of the type of business they run Regards, [redacted]
October 27,2015Dear [redacted] :Thank you for the notice of the complaint filed by [redacted] on or about September 26, 2015.I apologize in the delayed response as [redacted] told us that he was going to withdraw the complaint after he received the money as explained belowSeneca One would have responded sooner had it thought otherwise[redacted] responded to a marketing piece that contained a callback number to update certain information on his fileIn exchange, the marketing piece indicated that a $check would be activated that he could then deposit [redacted] called Seneca One and provided the necessary updated information and our representative notified him that the check was activatedUnfortunately, our back end system did not update before he deposited his check the next day, so the check was returned [redacted] notified Seneca One on September 28,that the check was returned and that he had incurred a $charge as a resultSeneca One sent out another check, including the $charge, so that [redacted] was made wholeAs stated earlier, [redacted] expressed that he was going to withdraw this complaint since Seneca One responded to his problem so promptly and thoroughly.I trust that this letter has adequately addressed the concerns raised by [redacted] 's complaintPlease feel free to call me directly at [redacted] if you have any questions or need any additional information about this matterThank you.Sincerely,Doyle CAssociate General Counsel
April 22, 2014Dear ** [redacted] :I write in response to the consumer complaint directed to Seneca One, LLCLet me start by extending our sympathies to ** [redacted] s family on the news of the passing of her father, [redacted] (“***)Seneca One takes all consumer complaints seriously and has investigated the matter at hand.As means of background, Seneca One purchases lottery receivables from individuals in exchange for lump sum payments** [redacted] s information was included in our marketing database because he won a state lottery prizeFrom the notes in our database, it appears that Seneca One had some limited telephone contacts with ** [redacted] prior to his passingSeneca One sincerely apologizes to ** [redacted] and her entire family.Pursuant to ** [redacted] s request, Seneca One has removed the names of ** [redacted] and ** [redacted] from its telephone lists so that no further telephone contact will be initiated by Seneca OneAdditionally, Seneca One has removed the names of ** [redacted] and ** [redacted] from its mailing list so no new mail pieces will go out to their attentionHowever, it is possible that a few additional marketing pieces are currently in circulation and may be delivered to their attention in the next days or so, but thereafter, no more marketing pieces will be sent from Seneca One or its affiliates.We trust that this letter fully resolves the matterPlease contact me at ###-###-#### if you have any questions or need any additional informationThank you for the opportunity to respond to the complaint.Sincerely,
February 24, 2016Dear [redacted] ***:Thank you for the notice of the complaint filed by [redacted] on or about February 22, [redacted] is not a customer of Seneca One, nor any of its related entitiesSeneca One has no record of any contact with [redacted] , either under the married name or maiden name ( [redacted] )Further, Seneca One has no record of any contact with [redacted] 's mother, [redacted] We have searched our records for all name variations mentioned in [redacted] 's complaint as well as the address and phone number listed.I trust that this letter has adequately addressed the concerns raised by [redacted] 's complaintPlease feel free to call me directly at ###-###-#### if you have any questions or need any additional information about this matterThank you.Sincerely,Doyle C [redacted] Associate General Counsel
RE: [redacted] Complaint ID: [redacted] Dear [redacted] : Thank you for the notice of the complaint filed by [redacted] on or about November 17,[redacted] responded to a marketing piece that contained a callback number to complete a phone survey In exchange for completing the survey, the responder would be entitled to a $checkAs you can imagine, the marketing piece was very popular and effective resulting in a large influx of survey responders [redacted] was inadvertently marked as not eligible for the $I am happy to report that a $check is being sent via [redacted] today to [redacted] at the address listed on his complaint.I trust that this letter has adequately addressed the concerns raised by [redacted] 's complaintPlease feel free to call me directly at ###-###-#### if you have any questions or need any additional information about this matter Thank youSincerely, Doyle *C [redacted] Associate General Counsel [redacted] Bethesda, MD [redacted] [redacted] wwwsenecaone.com
RE: [redacted] ***Complaint ID: [redacted] Dear [redacted] :Thank you for the notice of the complaint filed by [redacted] on or about May 31, [redacted] responded to a marketing piece that contained a callback number to complete a phone surveyIn exchange for completing the survey, the responder would be entitled to a $checkAs you can imagine, the marketing piece was very popular and effective resulting in a large influx of survey responders [redacted] was informed that the check would be activated, but unfortunately, the appropriate follow through was not taken care of on our end and the check was returnedAs a result, [redacted] incurred a $fee for the returned checkI am happy to report that a $check is being sent via [redacted] today to [redacted] at the address listed on his complaint.I trust that this letter has adequately addressed the concerns raised by [redacted] ***’s complaintPlease feel free to call me directly at [redacted] if you have any questions or need any additional information about this matterThank you
About nine years ago I sold a large portion of my guaranteed annuity to senecaone but more than I realized at the time...verbally no more than guaranteed years were supposed to be sold, but as a kid with no attorney nor appointed one, I signed the contractAssuming only years were being sold I was swindled and all guaranteed years were taken from meI will never do business with these crooks again nor recommend anyone to them
December 11, 2014Dear [redacted] : Thank you for the notice ofthe complaint filed by MrTimothy Todd on or about December 10, Seneca One disagrees with [redacted] ***'s characterization of Seneca One's sweepstakes advertising needs to be modified in some waySeneca One had the sweepstakes materials vetted by outside counsel that specializes in such contestsSeneca One takes exception to the notion that its sweepstakes materials are misleading in any wayFor your reference, I have included copies of both the landing page for the sweepstakes as well as a copy of the official rules.As you can see in the materials, Seneca One has made it abundantly clear that an entrant must be a structured settlement recipient in order to enter and win the sweepstakesHere are a few examples: • Title of the contest - "Structured Settlement Sweepstakes" • Clear qualifying statement on landing page - "If you have a Structured Settlement you could win the $100,Grand Prize!" (emphasis added) • Statement in short rules on landing page - "Open to legal residents of the U.Sand D.Cwho are structured settlement annuitants " (emphasis added)• From the Official Rules o Section I - "ELIGIBILITY: Open to legal residents of the fifty (50) United States and D.C., who are years of age or older, and currently receiving payments from a structured settlement annuity " (emphasis added) o Section - "TO ENTER: You may enter the Sweepstakes during the Sweepstakes Period by submitting documentation that evidences your right to receive structured settlement payments (emphasis added) [redacted] seems to have misread the copy associated with the sweepstakes [redacted] states that "Company is advertising a sweepstakes that the fine print states no purchase or settlement required for entry, But when entering sweepstakes a structured settlement is required"(emphasis added) The statement that [redacted] attempts to quote actually reads "NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN." Perhaps [redacted] simply misread the statement and thought it said "settlement" instead of "payment"However, [redacted] himself includes the same language further in his complaint - "Here is a copy o[t] the rules: Structured Settlement SweepstakesNO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN " In any event, the rules simply do not say what [redacted] indicatesSince [redacted] ***'s "complaint" is based on his misreading of the sweepstakes rules and the rules are abundantly clear as to what is necessary to enter, Seneca One requests that [redacted] ***'s "complaint" be stricken from the files of the Revdex.com ("Revdex.com") altogetherSeneca One has worked hard to earn an "A+" rating from the Revdex.comSeneca One understands that one factor in the rating is the number of actual complaints filedBecause [redacted] ***'s "complaint" is based on his own misreading of the clear language, it is not really a complaint at all and should not be treated as such by the Revdex.comPlease confirm in writing that the Revdex.com will strike this "complaint" from its records and that the "complaint" not be factored in Seneca One's rating in any wayI trust that his letter has adequately addressed the concerns raised by [redacted] ***Please feel free to call me directly at ###-###-#### if you have any questions or need any additional information about this matterThank youSincerely, Doyle C Associate General Counsel
Thank you for the notice of the complaint filed by [redacted] on or about June I, I certainly apologize for the delay in respondingAs you are aware from our past dealings, Seneca One takes all complaints seriously, investigates them thoroughly and typically responds within a day or twoUnfortunately, in conducting market research, Ms***'s information was inadvertently provided as a potential structured settlement annuitant, or family member thereof, in our marketing databaseWhile Seneca One strives to ensure that its marketing information is correct, occasionally this type of scenario occursFrom reviewing our records, it appears that one mail piece was sent to Ms***, which is consistent with the information provided in her complaintAccordingly, Seneca One has removed Ms [redacted] from its mailing list so no new mail pieces will go out to herRegarding her request to receive a check for $5,000, the mail piece she received clearly indicated that in order to qualifY for our program, she must be a structured settlement recipientShe states in the complaint that she is not a structured settlement annuitant and is, therefore, ineligible for our programI trust that this letter has adequately addressed the concerns raised by Ms***'s complaintPlease feel free to call me directly at ###-###-#### if you have any questions or need any additional information about this matterThank youSincerely, Doyle LC [redacted] Associate General Counsel
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I accept the check but the response they gave about what the conversation was about is completely incorrectNever once was I informed that the check was only under the condition of entering into a contractAs a matter of fact I made sure to ask to clarify that specific detailI believe you record the phone conversationsI challenge you to provide a copy of the recorded call where myself or Sarah spoke about this detailI was told the check would be active in hrs and when I called back after hrs I was told by Sarah it was activeWhy else would I deposit a check into my account and take the chance of costing myself money? I guess the lying employee and the lie in this response is indicative of the type of business they run Regards, [redacted]
October 27,2015Dear [redacted] :Thank you for the notice of the complaint filed by [redacted] on or about September 26, 2015.I apologize in the delayed response as [redacted] told us that he was going to withdraw the complaint after he received the money as explained belowSeneca One would have responded sooner had it thought otherwise[redacted] responded to a marketing piece that contained a callback number to update certain information on his fileIn exchange, the marketing piece indicated that a $check would be activated that he could then deposit [redacted] called Seneca One and provided the necessary updated information and our representative notified him that the check was activatedUnfortunately, our back end system did not update before he deposited his check the next day, so the check was returned [redacted] notified Seneca One on September 28,that the check was returned and that he had incurred a $charge as a resultSeneca One sent out another check, including the $charge, so that [redacted] was made wholeAs stated earlier, [redacted] expressed that he was going to withdraw this complaint since Seneca One responded to his problem so promptly and thoroughly.I trust that this letter has adequately addressed the concerns raised by [redacted] 's complaintPlease feel free to call me directly at [redacted] if you have any questions or need any additional information about this matterThank you.Sincerely,Doyle CAssociate General Counsel
April 22, 2014Dear ** [redacted] :I write in response to the consumer complaint directed to Seneca One, LLCLet me start by extending our sympathies to ** [redacted] s family on the news of the passing of her father, [redacted] (“***)Seneca One takes all consumer complaints seriously and has investigated the matter at hand.As means of background, Seneca One purchases lottery receivables from individuals in exchange for lump sum payments** [redacted] s information was included in our marketing database because he won a state lottery prizeFrom the notes in our database, it appears that Seneca One had some limited telephone contacts with ** [redacted] prior to his passingSeneca One sincerely apologizes to ** [redacted] and her entire family.Pursuant to ** [redacted] s request, Seneca One has removed the names of ** [redacted] and ** [redacted] from its telephone lists so that no further telephone contact will be initiated by Seneca OneAdditionally, Seneca One has removed the names of ** [redacted] and ** [redacted] from its mailing list so no new mail pieces will go out to their attentionHowever, it is possible that a few additional marketing pieces are currently in circulation and may be delivered to their attention in the next days or so, but thereafter, no more marketing pieces will be sent from Seneca One or its affiliates.We trust that this letter fully resolves the matterPlease contact me at ###-###-#### if you have any questions or need any additional informationThank you for the opportunity to respond to the complaint.Sincerely,
February 24, 2016Dear [redacted] ***:Thank you for the notice of the complaint filed by [redacted] on or about February 22, [redacted] is not a customer of Seneca One, nor any of its related entitiesSeneca One has no record of any contact with [redacted] , either under the married name or maiden name ( [redacted] )Further, Seneca One has no record of any contact with [redacted] 's mother, [redacted] We have searched our records for all name variations mentioned in [redacted] 's complaint as well as the address and phone number listed.I trust that this letter has adequately addressed the concerns raised by [redacted] 's complaintPlease feel free to call me directly at ###-###-#### if you have any questions or need any additional information about this matterThank you.Sincerely,Doyle C [redacted] Associate General Counsel
RE: [redacted] Complaint ID: [redacted] Dear [redacted] : Thank you for the notice of the complaint filed by [redacted] on or about November 17,[redacted] responded to a marketing piece that contained a callback number to complete a phone survey In exchange for completing the survey, the responder would be entitled to a $checkAs you can imagine, the marketing piece was very popular and effective resulting in a large influx of survey responders [redacted] was inadvertently marked as not eligible for the $I am happy to report that a $check is being sent via [redacted] today to [redacted] at the address listed on his complaint.I trust that this letter has adequately addressed the concerns raised by [redacted] 's complaintPlease feel free to call me directly at ###-###-#### if you have any questions or need any additional information about this matter Thank youSincerely, Doyle *C [redacted] Associate General Counsel [redacted] Bethesda, MD [redacted] [redacted] wwwsenecaone.com
RE: [redacted] ***Complaint ID: [redacted] Dear [redacted] :Thank you for the notice of the complaint filed by [redacted] on or about May 31, [redacted] responded to a marketing piece that contained a callback number to complete a phone surveyIn exchange for completing the survey, the responder would be entitled to a $checkAs you can imagine, the marketing piece was very popular and effective resulting in a large influx of survey responders [redacted] was informed that the check would be activated, but unfortunately, the appropriate follow through was not taken care of on our end and the check was returnedAs a result, [redacted] incurred a $fee for the returned checkI am happy to report that a $check is being sent via [redacted] today to [redacted] at the address listed on his complaint.I trust that this letter has adequately addressed the concerns raised by [redacted] ***’s complaintPlease feel free to call me directly at [redacted] if you have any questions or need any additional information about this matterThank you
About nine years ago I sold a large portion of my guaranteed annuity to senecaone but more than I realized at the time...verbally no more than guaranteed years were supposed to be sold, but as a kid with no attorney nor appointed one, I signed the contractAssuming only years were being sold I was swindled and all guaranteed years were taken from meI will never do business with these crooks again nor recommend anyone to them
December 11, 2014Dear [redacted] : Thank you for the notice ofthe complaint filed by MrTimothy Todd on or about December 10, Seneca One disagrees with [redacted] ***'s characterization of Seneca One's sweepstakes advertising needs to be modified in some waySeneca One had the sweepstakes materials vetted by outside counsel that specializes in such contestsSeneca One takes exception to the notion that its sweepstakes materials are misleading in any wayFor your reference, I have included copies of both the landing page for the sweepstakes as well as a copy of the official rules.As you can see in the materials, Seneca One has made it abundantly clear that an entrant must be a structured settlement recipient in order to enter and win the sweepstakesHere are a few examples: • Title of the contest - "Structured Settlement Sweepstakes" • Clear qualifying statement on landing page - "If you have a Structured Settlement you could win the $100,Grand Prize!" (emphasis added) • Statement in short rules on landing page - "Open to legal residents of the U.Sand D.Cwho are structured settlement annuitants " (emphasis added)• From the Official Rules o Section I - "ELIGIBILITY: Open to legal residents of the fifty (50) United States and D.C., who are years of age or older, and currently receiving payments from a structured settlement annuity " (emphasis added) o Section - "TO ENTER: You may enter the Sweepstakes during the Sweepstakes Period by submitting documentation that evidences your right to receive structured settlement payments (emphasis added) [redacted] seems to have misread the copy associated with the sweepstakes [redacted] states that "Company is advertising a sweepstakes that the fine print states no purchase or settlement required for entry, But when entering sweepstakes a structured settlement is required"(emphasis added) The statement that [redacted] attempts to quote actually reads "NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN." Perhaps [redacted] simply misread the statement and thought it said "settlement" instead of "payment"However, [redacted] himself includes the same language further in his complaint - "Here is a copy o[t] the rules: Structured Settlement SweepstakesNO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN " In any event, the rules simply do not say what [redacted] indicatesSince [redacted] ***'s "complaint" is based on his misreading of the sweepstakes rules and the rules are abundantly clear as to what is necessary to enter, Seneca One requests that [redacted] ***'s "complaint" be stricken from the files of the Revdex.com ("Revdex.com") altogetherSeneca One has worked hard to earn an "A+" rating from the Revdex.comSeneca One understands that one factor in the rating is the number of actual complaints filedBecause [redacted] ***'s "complaint" is based on his own misreading of the clear language, it is not really a complaint at all and should not be treated as such by the Revdex.comPlease confirm in writing that the Revdex.com will strike this "complaint" from its records and that the "complaint" not be factored in Seneca One's rating in any wayI trust that his letter has adequately addressed the concerns raised by [redacted] ***Please feel free to call me directly at ###-###-#### if you have any questions or need any additional information about this matterThank youSincerely, Doyle C Associate General Counsel