Seminole Grand Apartments

[redacted] To Whom It May Concern: I’m writing in regards to the complaint I received from the Revdex.com today On 8/20/Mrs [redacted] claimed that her son was promised new appliances upon move in There was no documentation that any such conversation occurred or that they were non-operational However to make her happy we told her that we would replace the appliances that we had in stock She was told that the other appliances would have to be ordered and would take approximately week to arrive and once they arrived we would install them With regard to the $gift card she was told that we had run out of the gift cards, which was true Unbeknownst to my staff I had held onto a few of the gift cards When my Assistant Community Manager asked me about it I told her that I would give him one of the ones I had Her son picked up the gift card on the same day She was told that she was not going to get another $gift card because her son did receive it that day and we did replace a majority of the appliances and the remaining appliances would be installed as soon as they were received Mrs [redacted] did in fact meet with me on the same day and was not pleased that I would not give her another $gift card [redacted] ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me.
Regards,
*** ***

[redacted] To Whom It May Concern: I’m writing in regards to the complaint I received from the Revdex.com...

today.  On 8/20/15 Mrs. [redacted] claimed that her son was promised new appliances upon move in.  There was no documentation that any such conversation occurred or that they were non-operational.  However to make her happy we told her that we would replace the appliances that we had in stock.  She was told that the other 2 appliances would have to be ordered and would take approximately 1 week to arrive and once they arrived we would install them.  With regard to the $500 gift card she was told that we had run out of the gift cards, which was true.  Unbeknownst to my staff I had held onto a few of the gift cards.  When my Assistant Community Manager asked me about it I told her that I would give him one of the ones I had.  Her son picked up the gift card on the same day.  She was told that she was not going to get another $500 gift card because her son did receive it that day and we did replace a majority of the appliances and the remaining appliances would be installed as soon as they were received.  Mrs. [redacted] did in fact meet with me on the same day and was not pleased that I would not give her another $500 gift card. [redacted] ###-###-####