Seminole Chevrolet

My Chevy Cruze is 3 yrs old and I had to replace the water pump. Also 2 other issues since I haf the car.
I had to replace my water pump on my Chevy Cruze. This shouldnot happen on a 3 yr old car. I contacted Seminole Chevrolet twice and they never got back to me. I want Chevy to pay for this. Since I drove my car off the lot I had had ongoing issues which have never been fixed. Then after my warranty was up, I took it in again about the pinging noise and brakes (both issues since day 1) then they tell me oh we know why the brakes are squeaking snd then want to charge me. I took it in several times and they said they cant find anything. The brakes and pinging noise happen every time I drive it , I do not have time to keep running back to the dealership. These isses need to be fixed by them since I brought the car in multiple times.

Hello,

I purchased used 2018 BMW from Seminole Chevrolet on 4/15/2020. 1 week after noticed a noise from the front end.
Hello,

I purchased used 2018 BMW X1 from Seminole Chevrolet on 4/15/2020. I was wondering if you could help me navigate an issue I am having. A week after I purchased the car I made an appointment because I heard a sound coming from the front end of the car when I would go over 50 mph. Mind you I was not driving a lot because of stay at home orders. I made an appointment with your dealership to look at it for that following weekend. I decided to make an appointment at BMW and I made it for the same day I have with Seminole Chevrolet and canceled the appointment there. I was advised that the alignment was off and the tires have cupping. Now I don't see that you would sell a vehicle that would have cupped tires because that is not safe and I feel that that must have been overlooked in the inspection, because cupping of tires does not happen in a week that I had the vehicle. I asked for a copy of the inspection of the vehicle and have not yet received it. I am not sure if I need to do a records request to obtain this information. You can look at mine and my husbands history with this dealership, we have purchased numerous vehicles from there. I just want to know how to get this situation rectified and have purchased the extended warranty and the club warranty from your dealership.

Thank you

I have not received Title to the vehicle, the car did not match the description as advertised & the Car Fax did not disclose work done on the vehicle.
I purchased a car from David Maus Chevrolet in Florida in December, 2019. I wired the Dealership money on December 3rd as a deposit and signed paperwork December 8, 2019 for the loan paperwork. I received the car in Michigan via transport on 12/15/2019. I called the Dealership 12/16/2019 to inform the salesperson that the car does not match the description as advertised, and that I did not receive the Buyer's Guide as required by the FTC, nor did I receive the Owner's Manual. I was informed that I could go to any GM Dealership to remedy the situation that the car did not match as advertised, as the car is under full warranty. I went to a local Dealership on 12/17/19 & was informed that I need to deal with David Maus Dealership directly. I called the GM Hotline on 12/17/19 & filed a complaint & was issued a case #. I went back to the local Michigan Dealer on 12/18/19 & was again informed there was nothing they could do. I continued to contact David Maus Dealership to resolve the issues, which I was told they were working on. Meanwhile General Motors was calling me direct and letting me know they have escalated my complaint to a higher level and they issued me a new case number. I was told I should receive an answer soon. In the meantime my temporary registration for the car was expiring and I had to contact David Maus multiple times to receive an extension for the temporary registration. I did receive the extension and have been waiting for the actual registration in the mail. Meanwhile, upon digging further about the history of the car, I realize that some major work had been performed on the vehicle and it was not disclosed on the***. I asked the David Maus Dealership for the Buyer's Guide numerous times both verbally and in email before purchasing the vehicle, but I was never given a copy of the Buyer's Guide. I also inquired about an extended warranty on the vehicle multiple times before purchasing the car, but again, I was never informed about my options. My temporary registration expires tomorrow. I called David Maus Chevrolet today to ask for another extended vehicle registration until I receive my permanent registration. I was informed by the Finance Manager (Ty) that the Title Department (Linda) cut a check yesterday (1/27/20) and sent it overnight to the state of Michigan to register the vehicle. The state of Michigan would receive the check today, 1/28/20. I asked for a copy of the paperwork which Ty did email, but that does not solve my issue of having an expired registration tomorrow, 1/29/20. The state of Michigan cannot process a registration that fast, and since my temporary registration expires tomorrow, it looks like I will have expired plates for an undetermined amount of time until Michigan processes my paperwork. This could have been avoided if they took care of their paperwork in a normal amount of time. I asked if they could overnight me an extended temporary registration, but mostly I was just handed off to voicemails and provided with email addresses. This is not a good way to do business. I will still be dealing with General Motors on the other issues, but from a simple customer service perspective this is not a way to conduct business.

Purchased a Vehicle in August 2019 and still dealing with issues from the purchase.
In August 2019 I purchased a new vehicle from david maus Chevrolet. I was also trading in a previously leased vehicle. During the sales process I was informed that my lease would be purchased back and not be turned in as a normal lease turn in. I gave 10k down towards my new vehicle and purchased a 100k mile warranty on the vehicle. After the sale is when it went all down Hill. I found out very soon after that the dealership chose to do a lease turn in instead of purchasing my vehicle. This led to the financial institution sending me a bill for $3200 and after calling the dealer they were only going to pay $2500 of that. After talking to a "manager" I was informed that accounting was able to adjust and pay for the difference that was owed. I informed them of a date of payment needing to be completed based on the letter 2 weeks from that date. Next I get a notice from gm financial that I have a delinquent account with them. After call gm financial I am informed that the dealer has paid the bill and I should be fine. This is in November? Also by this point I have requested to talk to the general manager of the dealership more that 10 times through me personally emailing, leaving voicemails, and having his own employees leave voicemail and emails. Come to January 10 I get alerted that I have another delinquent account with gm financial. After 1 hour on the phone I find out that the dealership did not pay the difference at all. They had call the bank to have a $399 fee removed which still left $215 dollars owed to the bank which I was never alerted of until my credit journey alarmed me. I have had to pay this charge and deal with their credit department to potentially fix my credit. I started this process with and 849 credit rating and have since been dropped to a 709 because they cannot do their business correctly. At this point the only person who should be involved in fixing my issue is the General Manager and him alon . He needs to understand his poorly run dealership and the shady training that goes on. If he already knows then the company that owns David Maus(Berkshire Hathaway) should look at how they do business. I would never buy from this dealership ever again and I am sorry I bought my warranty through then because it was not discussed that I would have to pay deductibles if I went anywhere but their dealership.

I also had previous work done on my lease before I traded it in. I was informed during the interaction that everything was "under waranty" and that they would order the parts in. When the parts came in a week later, I was then informed that it was no longer under waranty and I had to pay 1500 to have the parts and labor completed. Again a department not being upfront with the customers and getting an extra buck out of me knowing I ha to fix it to trade it in.

David Maus Chevrolet has not produced title. Horrible customer service.
I purchased a used 2019 Cadillac Escalade from David Maus Chevrolet in July 2019. It was an easy cash transaction with all details being done in less than two hours. However, the dealership never processed the title transfer and I did not receive the title. I contacted my salesperson and her assistant and managers multiple times with no responses. I was always told they were not available. I left detailed messages but my calls were not returned. I finally was able to make contact with my salesperson who said that the title work was mishandled by their finance department and that it would be resolved within two weeks. Now over a month later, I still do not have a title for a vehicle that I paid cash for. I emailed Scott W, the general manager of David Maus Chevrolet, who in keeping with the overall responsiveness of his staff, did not respond to my email. If this is indicative of the professionalism at David Maus Chevrolet, I would recommend avoiding any future dealing with this dealership. Their customer service is exceptionally poor and leaves their customer doing all of the work to try to resolve any issues.

I brought my car to David Maus Chevy to find out why the locks were locking & unlocking & the car jerked. Neither of these issues are fixed
On 9/17/19 I brought my car to the Chevy dealer to find out why the locks were locking & unlocking & the car kept jerking. As far as I knew those issues were fixed. I was later told the transmission had a problem & that's why the car would hesitate then speed. I was given a price of $$1,642.00. I decided to wait & picked up the car over a week later. When I asked JR what to expect he told me only that the car would still hesitate due to the transmission problem. Upon driving home I found that the lock & jerking problem persisted. When I called JR the next day he told me that was because of the transmission. I took the car to a transmission specialist recommended by my mechanic. They told me the lock & jerking problem were not related to the transmission. They fixed the transmission problem for $894.91, hundreds of dollars less than David Maus Chevy.
I didn't trust the Chevy dealer to fix the transmission since they were unable to fix the locks & jerking problem. They had my car for over 7 days & had to communicate with GM for help with the problem.
I don't understand why they can't fix this since it is their product
I hesitate to return to Chevy because I was lied to by several people
If they can't fix the problem I would like a refund since I have to have the repair done elsewhere

Thank you for your help

The failure to address my transmission issues none communication regarding fixing my vinyl strip. Saying that rental vehicles come in all day not true
I dropped my 2017 Camaro off on Tuesday, July 16, 2019 for my transmission to be looked at as well as several other issues. The technician said that he could find nothing wrong with it. Upon picking the car up, (still not all items fixed) the car jumped twice on the way home. I had also requested that my vinyl strip, which is just the smaller strip between the hood and the front of the car be re-stripped, I still have not gotten a price for that to be done. I was also advised that I would be able to get a loaner because they come in all day. Come to find out there was no loaners as there were 5 people in front of me waiting on cars so I had to have my husband pick me and and drop me off at 4:30 a.m. for a starting time of 9 a.m. Than if I hadn't called and left a message for Matt, who was very nice and tried to assist me as well as he could, he was not even aware that my vehicle was there. I think it is ridiculous that David Maus Chevrolet, who was know for their customer service, would strand people for days knowing that their vehicle is going to take more than one day to fix. A loaner should be provided.

Fail to refund $300 for worn tires
After purchasing a car at David Mause of Chevrolet in Sanford, Fl I noticed the tires were badly worn. The sales manager agreed to refund me $300 to replace two of the tires. They issued me a invoice instead of a check or actual cash. I called and spoke with the sales manager about receiving an actual check so I can purchase the tires but he never responded to my e-mail. I would like to purchase new tires, but cannot do so until I receive an actual check. The sales managers there are nasty and refuse to talk to me or help me.

Friendly and helpful staff. Wonderful dealership to work with.

Best car buying experience! Easy. Completed the car deal in under 75 minutes. Thank you to David, the manager, and Oliver in Finance.

Depend on my car for weekend hospital work. The Service Department always has my vehicle ready and as promised. Steve the manager has been there a long time and always says hello. I will continue to do business with David Maus Chevrolet.

Vehicle has been in 3 times for warranty repair but the dealer keeps saying they cant replicate issue but I still have issue as soon as I drive.
I bought a new vehicle in March 2017 and have had the vehicle in for service on 3 separate occasions because of a "whomping" noise from the front end when I make a right turn or go around a right curve. Each time I am told the issue can't be replicated, but as soon as I drive the vehicle home the issue reappears. Not only can I hear the noise, but I can feel it in the steering wheel and pedals. Last time I picked my vehicle up, the AC was on full blast and radio stations changed with volume up, which indicates to me the tech was not focused on listening to the issue, and was introducing a bunch of outside noise. To date I have been unable to get the dealership to resolve my issue even though my vehicle is under full warranty.

I brought my vehicle in to there establishment to get a recall and an oilchange and in result of there services I noticed a taping noise made it home checked the oil and it was over filled with the wrong oil.which I found out was my rods the taping noise due to them over filling with oil made my oil pump go out my car is an 04 and has high milleage but just had been repaired and had no issues before there services and once I notfied the dealer I got nothing but excuses and them not wanting to take liability for there actions.lso in so many words told me they wont be compensating me or ficing my car and now im out of car and stuck w

I purchased a truck that was not reported to me that it was salvaged or even damaged at the time I purchased
I was notified by another dealer via a carfax report of the salvage. That same day I contacted David Maus Chevy, and asked. I would like my money back that I put in to the truck, the dealer, sales manager and his manager told me they couldn't help me, and I asked them to have their manager call me, that was suppose to be the General manager, I have not yet heard from him.

Non full disclosure of sales tax information.
I am writing to inform you of an issue I have with David Maus Chevrolet, 972 Towne Center Blvd, Sanford, FL 32771.
I recently (19 April 2018) bought a 2018 Chevrolet Surburban model LT from the above dealership. While completing the sales paperwork the finance officer Jose R explained that part of the price was sales tax of $3073.37. My wife and I mentioned that this seemed to be higher than the vehicle sales tax in our home state of Delaware. It was explained that this tax would be paid to Delaware and any excess would be paid back to us. No mention that sales tax would also have to be paid to the state of Florida. I have bought other vehicles in Maryland and never had to pay vehicle sales tax to both states.
Upon my return from vacation I went to DMV in Delaware with the purchase forms to register my vehicle and was told that I would need the dealership to send DMV the title and I mentioned that we had also paid the sales tax in Florida. I was then told that Delaware did not have a reciprocal agreement with Florida and I would have to pay the sales tax to Delaware DMV.
I contacted David Maus Chevrolet and talked to Jose Rodriguez about the issue and was told he would call me back in 10 minutes it is now April 30th and I have yet to hear from him. Several other calls were made to the dealership to correct the situation with only 3 calls being returned with little satisfaction.
On April 30, 2018 I received a voicemail from the dealership (Bryan, no last name) explaining that a mistake was made and due to the confusion the dealership would send Delaware DMV a check for $882.30 to help assist us in paying the sales tax that when we purchased the vehicle we were told all the taxes would be paid for Delaware.
While I do appreciate the attempt to make good on the false information we were given during our purchase I feel this falls far short of the mark. I believe that full payment of the sales taxes for the vehicle should in actuality be paid either to the state of Delaware or to me.
Finally on May 11, 2018 I was able to register my vehicle in Delaware. I again had to pay sales tax of $2146.00. This sales tax added to the $2191.57 (after deleting the $882.30 check I had received) I had to pay to Florida brought my total sales tax paid to $4337.57 or 7.9% of the vehicle cost. Had I known this when the purchase was made I would not have bought the vehicle. I believe I was given misleading information in order to complete the sale.
I would greatly appreciate your assistance in resolving this matter as my wife and I bought this vehicle in good faith and in the belief we were being given accurate information.

False advertising regarding vehicle features. Car was missing cupholders.
False advertising at its finest, truly disappointed with William P and Ricky (manager). I live out of state and purchased a vehicle from them and had it shipped. The vehicle arrived 3 weeks later and one of the front 2 cup holders were missing (photo attached) even though the Ad description says it includes "front beverage holders" (description attached). They purposely took a photo of only 1 of the 2 cup holders (photo below). I called my sales rep William for days as he continued to dodge me. When I finally got ahold of one of the managers they tell me that the car is sold AS IS and that both cup holders are visible on the Ad? I had to pay $160 to order a new replacement cup holder console.
Aside from all of this, accounting messed up the paperwork multiple times and I still don't have registration or copies of the paperwork and 3.5 weeks have gone by. I still cannot legally drive the car, it's still missing a cup holder, missing the owners manual and it arrived extremely still filthy on the interior (photos attached, will cost me about $150 to have it detailed). I was told that they let someone go who had detailed the car yet that means nothing to me. One more note, this dealer charges an $800 dealer fee which they do not disclose up front; this fee is about $550 higher than the national average. I would expect this kind of service from a shady used car lot but not from a Chevrolet dealer.

tried to purchase a vehicle from this dealer,and had a sales contract signed from both parties,and they sold car to another customer.
On the day of 4/19/18 I contacted David Maus Chevrolet about vehicle stock number*** ,which is a 2014 Chevrolet 'SS' with 75,173 miles, located in Sanford Florida and they were asking a sales price of $26,687. I spoke to Ricky L about vehicle which he then appointed me to another sales representative by the name of Damiar T P Both Damiar and I spoke briefly about the vehicle via text and email that day.The following day 4/20/18 , I tried calling Damiar a few times in the morning which he didnt answer. So I called the dealership and spoke to Ricky L and explained to him the situation of me being at the bank trying to get the loan for vehicle and my bank needed a typed "SALES CONTRACT' with my bank listed as the lein holder, and they needed signatures, after two or three errors that where faxed to me we finally got a good copy of sales contract which then my bank printed a check to the name of David Maus Chevrolet in the amount of $26687.00. I then proceeded to purchase a airfare ticket to fly into Daytona from Atlanta and drive to dealership to pickup my vehicle and drive vehicle back home.
I then headed to the airport and went through security, which by this time Damiar had finally contacted me and he was aware that I was on my way to get the vehicle with check in hand. Some time goes by and Im standing inline to board the aircraft when I receive a voicemail , from Damiar informing me that the vehicle had been sold. I then asked Damiar What had I been doing all day at the bank waiting on there faxes with sales contract typed up, and why did I have a check in hand , if they where just going to sell vehicle to someone else and overlook the fact that I had a sales contract, a check, and I had purchased a plane ticket to go get the car. Damiar then informed me that some guy in Iowa or Ohio ( cant remember which one) , had purchased the vehicle and paid $2,000 dollars more than what I agreed to pay on my "CONTRACT". Now when I first inquired about the vehicle, I asked Ricky Lopez what did I need to do to hold the vehicle, he told me that they did not hold used vehicles. So I asked Damiar how was this possible , and he told me they were flying in around 8pm that night, which it was only 3:00pm because I was boarding my flight. I dont see how a dealership can treat someone like this especially after they have seen the effort I made to purchase the vehicle, and that I have a signed contract by a manager there .All Damiar coud do was forward me to another manager, which then all I recieved was Im sorry. Not even a well lets see if we have another vehicle that we can find for you, NOTHING!!! Im just plain disgusted how this place calls themselves a professional Chevrolet dealership.

Repair work was done & my vehicle was not returned in the same condition it was purchased/given to them. Damage was caused while with dealership.
I bought a new car in January 21,2018. When I bought it there were a few small dents/scratches on the passenger doors that the dealership agreed to fix. I was so impressed w/the dealership we went back March 3 & traded my husband's car too. My husband dropped my vehicle off for the repair work to be done on February 28. Over the next week the dealership had my SUV to repair the dents. I received a call on March 5 from Monica S advising me that the vehicle repairs were complete but they needed time to "clean it up". After 2 days of excuses being given for why I should wait to pick it up, I picked it up on March 7 only to get it home and notice powder like substance all over everything on the inside dashboard, radio touch screen, doors, a large paint glob on the center console, passenger seat, EVERYWHERE... It took until Saturday, March 10th to get over being sick and a good look at the outside (and inside of my vehicle). As I was trying to wipe down the inside I notice the substance was not coming off. I had a metallic coat of some kind all over the inside of my vehicle. The doors (outside, both passenger doors) felt like sandpaper in patches all over them. As my husband and I got to looking at the vehicle, we realized that the MY DOORS WERE PAINTED A DIFFERENT COLOR THAN THE REST OF MY VEHICLE and it turns out that the substance on the inside of the SUV was overspray from the painting. We called the dealership and they agreed to come get it and fix it right. On March 12th they picked it up from me for a second try at the repairs. On Thursday, March 15th, I received the next call from Joe. He advised that the same person had "completed the work again" and he didn't like how it was done. Instead of going through this a third time he was going to be sending my SUV to their collision center and assured me that despite it all, it would be done right. He indicated that all thought it would take longer (and cost his company more than they intended), he trusted the work would be done right. On Wednesday March 21st I was advised they expected it to be ready Thursday or Friday (3/22 or 23), Thursday I was given excuses as to why it now wouldn't be ready until Friday or Saturday and on Friday I was given excuses as to why it would be delayed to Saturday or Monday. I relayed my displeasure w/ the delays and excuses and requested to have it back on Saturday 3/24.
On Saturday morning around 11:30 am I received a call from Joe advising that my vehicle was ready and he had a driver on the way to deliver it to me. He advised that the repairs had been done right and that it has been cleaned up nicely this time and that I would be very pleased with it when it was delivered. When I finally got my SUV back Saturday March 24th, I admit that they did a great repairing and repainting the OUTSIDE of the vehicle but the inside is ruined! The over spray is still covering the entire passenger side door. The door now has a glittery texture/look and smudge/scuffed marks from where they attempted to clean the overspray off, passenger side seat (white spots on the top and the entire bottom of the seat has visibly been painted), the touch screen radio has the metallic spray on it along w/ the the AC control panel down to the surround of the gear shifter, there is still a large paint glob on the cup holder, the wood trim on the dashboard has the spray on it and is now rough, the air vent was visibly painted, etc.

This vehicle is no longer in the same condition that I purchased it in and I'm not happy about that. I called and left a message for Joe on Saturday to discuss these issues and as of today still have not had my phone call returned.

(More detailed/Specific information is provided in the attachment)

David Maus continually sends me unsolicited email, even after dozens of requests to remove me from their mailing list.
I purchased a vehicle from this company, but hated the vehicle, so I traded it in at a different dealership. I then reported to David Maus that I had sold the vehicle and asked that they stop contacting me for service or sales. And yet, I still receive emails at a minimum of weekly, for this company. I have repeatedly used the unsubscribe option in their email, to no avail. I have called their main business number and reported the issue and have been told they will fix it, yet still, they keep sending me email. I have emailed their management but received no response other more email advertising and requests to bring a vehicle I don't own in for service.

GM contacted through dealership and on own for recurrent AC issue resolution by GM but david maus refused to honor resolution
ac compressor needs to be replaced and they are refusing to repair under gm warranty as per gm advised at a reduced rate. states interaction with 1 phone call only after receiving resolution from GM and they are refusing. Person I spoke to was Keith C.