Selman & Company

December 1, 2015[redacted]Trade AssistantRevdex.com, Inc.2800 Euclid Avenue, 4th Floor Cleveland, Ohio  44115-2404RE:  Policy #: [redacted]        Plan of Coverage: Term Life Insurance        Insurance Carrier:...

 Transamerica Life Insurance         Sponsoring Organization/Account: Police & Fire         Primary Insured: [redacted]        Insured ID #: [redacted]        ID # [redacted], We have reviewed the complaint filed by [redacted] regarding the Term Life Insurance coverage.  [redacted] states she her quarterly premium increased and she is requesting a refund. Based on the administrative records, the following are our findings. [redacted] signed up for a Term Life policy.  The monthly group rates are based on each’s person gender, smoking status and age at the time of issuance.  Rates increase as the member enters each five-year age band.  A chart was provided to [redacted] on the Term Life brochure and also on the Schedule of Benefits [redacted] was sent on September 1, 2012.  her rate was based on her age of 44. [redacted] turned age 45 in September, 2014.  Her rates should have increased to because she entered the next five-year age band. (45-49)  However, her premiums did not increase and she continued to pay the lower premium.  In September 2015, the rate increased to the correct rate.  We sincerely apologize for this error and want to assure you that we will not be collecting any back premium.[redacted]’s policy has been terminated effective October 1, 2015.  A refund check will be mailed to her within 10 days.    Selman & Company strives to provide superior, courteous service in a professional manner. We apologize for not delivering the quality service you deserve. We want to assure you that we are in the process of addressing each of them.I trust that the information provided is beneficial and will allow us to closes our file with this matter. Should you require additional information or have questions regarding our response, please contact me Monday thru Friday, 9:00 am to 7:00 pm Eastern Time at 1-800-[redacted]. Sincerely, Kathy T[redacted] Manager, Customer ServicesSelman & Company

We have reviewed [redacted]'s complaint.  We have sent her the following letter and beneficiary form.
Dear [redacted],
 
We received a copy of your complaint you mailed to the Revdex.com. Selman & Company strives to provide superior, courteous service in a professional...

manner. We appreciate you taking the time to share your experience, and we apologize for not delivering the quality service you deserve. Your concerns are important to us and we want to assure you that we are in the process of addressing each of them.
 
I have attached a beneficiary form so that you may update your designation. When completing the form, please note that your policy number is [redacted]. Please also reference your identification number, which is [redacted] Your completed form must be returned to our office by postal mail.  I have enclosed a postage paid envelope.  Upon receipt, I will process your completed form and return a copy to you.
 
You and [redacted] are very important to us. We are pleased to be working with you, and we are committed to your satisfaction. Please do not hesitate to contact me at 1-800-735-6262, Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.
 
The letter will be send UPS to [redacted]  She should have it on Wednesday.
 
We trust this response satisfactorily address the issue.  Should you have any questions regarding this manner, please do not hesitate to contact me. 
 
Kathy T[redacted]
Manager, Call Center
 
Selman & Company
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Sincerely,
 
Kathy Thoren
Manager, Call Center
Selman & Company
 
Enclosures: Met Life Beneficiary Form
                    Postage Paid Envelope