Self Heating & Cooling

Three years ago I decided to replace my heating and air conditioning unitsOur home was years old and while everything was working fine, I had a sense that these units were on borrowed time and it wouldn't be too long until we had a failure that could result in an expensive repair billI didn't want to be under the gun in the dead of winter with a cranky furnace or in the heat of a sweltering summer day with an inoperative a/c unitSo without the pressure to get something fixed or replaced immediately, I made my purchase from Self Heating and CoolingThey did a fantastic job on the installThey could not have been more professional and competentBut I am not writing to tell you how good they were three years agoI'm writing to tell you how exceptional they are as a company after the saleApparently, something did go wrong during the installationit was a workmanship issue that resulted in a component failure three years after the saleTwo very good things came out of thisFirst, the technician who was on the install team came to troubleshoot the problemHe trace the problem back to the installationSecond, Self H/C made no attempt to distance themselves from the problem.They owned it, fixed it and apologized for any inconvenienceYou don't become a great company by just doing what the customer pays you to doIn my view greatness comes from how you handle failures and no employee, no matter how good, is beyond making mistakesIt's about how you as a company choose to handle your mistakesIn this case, I can say Self H/C has rightfully earned my respect and loyaltyTherefore, without reservation, I recommend their services