Select Office Suites

Review: They have refused to send back the deposit check.I have e mails stating they would do so,but they never send the checkDesired Settlement: Send me the deposit check

Business

Response:

[redacted],

We are in receipt of the attached complaint letter – thank you for your notification.

We issued a retainer refund check of $1,876.73 as per attached email. Our online banking does not reflect the check as having been cashed. I have issued a stop payment (see attached pdf), reissuing a check today, will overnight via Fedex so that we have tracking information.

If the recipient did not receive it all he had to do was email or call and would have gladly dealt with it to his satisfaction.

[redacted]

Consumer

Response:

I made several requests by e mail for my deposit. Happy to supply all copies. They said I would receive it on 4/**/14.Then I was told on 4/**/14 by them(see below)they woild send it that week. Now they say they need to put a stop payment on a check?I do not believe it was ever sent.Hope today,due to your efforts they pay their debt. The idea they were never contacted is false.

I have reviewed You are correct, your vacate date was March **, 2014.

The last invoice was for incidental services including

the replacement cost of access cards.

The retainer of $2325.00 will be returned to you this week less $448.27.

[redacted] Faxthe response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have several e mails asking for my deposit and am happy to forward then to you.It was promised on 4/**/14.When I did not receive it she said.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The emails for retainer refund were received and acknowledged.

Paragraph 9 of the legally binding agreement:

'The retainer shall be refunded to the Licensee within thirty (30) days after the term of this Agreement has concluded, provided that the Licensee is not in default, there are no outstanding fees or charges due the Licensor and, for security purposes, all keys have been returned to the Licensor.'

The above verbiage allows is to tabulate all incidental charges avaialble monthly for the next billing period, invoices are distributed on the [redacted] day of the month. Refund check was issued and mailed via USPS on May *, 2014, as promised.

We received notification from Revdex.com on */14 that check had not been received, placed a stop payment that morning, reissued check and overnighted via Fedex so that we would have a tracking number/receipt that it was indeed received.

Review: On 5/**/2013, Select Office Suites (SOS) made an unauthorized charge to our company American Express credit card of $4875.**. SOS disregarded our 3/**/2013 agreement with them that they would request authorization before any charges were made to our card. SOS overcharged us by $3960.62, negated the new lease rate of $600 beginning May *, 2013 that [redacted], [redacted], had given to our [redacted], and are refusing to issue the credit due. Our 1-year lease agreement with SOS ended on 4/**/2013, and although we were in email discussions since 1/**/2013 with [redacted], our SOS contact and [redacted], about needing a new space arrangement at a lower cost, and verbal agreement with [redacted] to move into a new shared space situation at a rate of $600/mo. beginning May *, a new lease agreement was not provided for our signature.

Although we were ready to make the May move, the move was delayed due to waiting for confirmation from [redacted] or other SOS staff that the new office was ready for us to occupy, which did not happen until 5/**/2013. SOS is charging us the higher office rate from 5/**-5/**, even though we stated we could not afford the higher rate, and which is why we wanted to move into the shared office space May *. [redacted] admitted she knew we were overcharged, but is not cooperating with us in issuing the credit due.

We vacated the office on 5/**/2013 due to the situation. On 5/**/2013, [redacted] sent us an email stating she would call us on Mon. 6/**/2013 to go over a spreadsheet from the SOS billing dept. of unverified charges, but she did not do so. We have been disputing this charge with American Express since June 2013, with extensive documentation, who advised us to also contact the appropriate NY State regulatory agency to file a complaint/litigation, and to seek third party representation.

Hoping to resolve the matter amicably, on 4/**/2014, our [redacted] contacted [redacted] and cc'd [redacted] via email, requesting to schedule a call to resolve the disputed charge. Due to no response from [redacted] or [redacted], I sent an email on 4/**/2014 to [redacted] and cc'd [redacted], [redacted] and the billing dept., requesting that [redacted] provide available times for us to schedule a conference call to resolve the dispute and to issue our credit. I followed up with a phone call on 4/** and again on 4/** due to no response from [redacted] or any SOS representative. [redacted] does not have a direct xtension, so both calls were placed with the [redacted] ([redacted]) at the [redacted] location, who passed my message onto [redacted]. I have still not received a reply.Desired Settlement: An immediate credit back to our American Express company credit card of $3960.62.

Business

Response:

BK Consulting disputed this same issue with American Express 5 times and each time Amex ruled in our favor.

We had a legally binding agreement in place for multiple rooms concluding on 4/**/14 provided a written 90-day notice be submitted - client never issued such a written notice. I emailed [redacted] on 3/** 6:57pm stating 'your agreement has a conclusion date of 4/**; 90-day written notice supersedes agreement conclusion. That agreement also states that client provide an ongoing credit card authorization, the client signed and authorized us to charge their card monthly, not to be pulled back when client wishes to stop paying.

In an effort to work with this client we applied the retainer/security deposit to open invoices; our agreement clearly states retainer will not be applied.

Client was responsible for 3 rooms under this legally binding agreement through 4/**/13. Select Office Suites agreed to release BK for 2 of the 3 rooms on 3/**/13 and discounted the 4th room at 50% (resulting in a loss of $7,000+) trying to work with the client during their hardship.

We could not accommodate BK in a room share without notifying the client they would be sharing with. They occupied the larger room into May; we offered to issue a credit starting May ** - our agreement states 'any partial month of occupancy will be considered and billed as a full month'.

We accommodated them in the room share, they vacated without even the courtesy of letting us know. However, they picked up their mail outside of business hours having full access to the space. I emailed BK's principal on 6/** when preparing the July 2013 invoices letting her know we would be deactivating access cards for clients that vacated and needed to know their status since my employees had not seen them on the floor. I had sent previous email which went unanswered.

Countless hours have gone into answering disputes....

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

We disagree with the response from SOS per the following

reasons, and have provided attachments of our recent email communications with SOS to

show we are trying to resolve:

The dispute with AMEX was initiated due to lack of response from

Select office Suites (SOS) representative about the unauthorized and incorrect

charge, and the fact that no monies due to [redacted] were credited back to the

company card. We wanted to put the [correct]

charges on a different credit card for money management purposes, and could have

done so if SOS billing dept. had sent the

May invoice to our correct email address and asked for authorization to charge

our card like they had been doing. We

also did not have a new agreement in place to begin 5/**/2014 per our [redacted]’s

verbal agreement with [redacted]. The

dispute has gone back and forth with AMEX due to our disagreement on the amount

to be credited back to [redacted]. [redacted]

[redacted] stated that the auto billing was an error generated by their new

accounting system, and that she knew she owed us money. There is also an invoice #[redacted] we have

not yet received for April incidental charges, although we have asked several

times for a copy.

Likewise, the complaint

to Revdex.com was initiated due to lack of response from SOS. Since that time I did have a conversation with

[redacted] on Mon 4/**/14 where [redacted] refused our request for a phone call,

but agreed to respond to us in writing.

We are still waiting for her response as we would like to settle the

issue directly vs using third parties.

Our [redacted] did provide written notice via email on 1/**/2013 to

[redacted] about a need to make a change in our lease arrangement due to an

unexpected loss of revenue, and with several follow up emails and phone calls. [redacted]

was the contact who worked with us from the start, so was the correct person

our [redacted] thought she needed to communicate with. We did

not receive a reply with a resolution until 3/**/2013, just over 1 month later. Our [redacted] did not hear from [redacted]’s boss until

3/**/13 to discuss arrangements moving forward.

We do not understand where a

50% discount was applied to a 4th room. We had only rented 3 rooms. The room we rented in April was billed at the

regular rate we had paid for the past year, at $4500/mo.. SOS was giving us a credit of $250, which

brought the total to $4250/mo..

This is the first time we have heard that SOS needed to wait

to approve the room share to begin 5/**/14 with the other client. Our [redacted] inquired verbally and in email about

our move into this new arrangement to ensure everything was set up in the room

for us to make the switch. A SOS representative

on site had told our [redacted] and another staff member that there was no rush to

make the move on SOS’s end. We were not

told that we would be billed the higher room rate for the office we were

occupying while waiting to move. The

verbal agreement our [redacted] had with [redacted] was that the new rate of $600 would

begin 5/**/2014.

[redacted] vacated the offices on 5/**/13 due to the AMEX billing/charges

situation, communication disparities between different SOS reps, verbally and

in email, and lack of timely response from SOS to our emails and calls.

No employee or representative from [redacted] used the offices

at SOS during the month of June 2013. All

keys had been turned in to the [redacted].

A representative from [redacted] did pick up mail on one day mid- June

during business hours, and received a key to do so from the [redacted].

The last email exchange between our [redacted] and [redacted] was

on 6/**/2013. The last email by our [redacted]

went unanswered.

The countless hours of time spent on documentations for this

dispute could have been avoided by a phone call between our [redacted] and SOS representative

last year and now. We would like to

settle the matter directly with SOS but need them to respond to us to do so.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted],

Thank you for your time today, much appreciated.

As discussed please refer to pages 17 and 21 of the ‘BK Consulting Revdex.com…’ pdf attached for clarity.

I emailed [redacted] and [redacted] a recap of how I arrived at the refund due them yet they continue initiating Revdex.com complaints very much as they did with opening up 5 different cases with Amex and each time Amex ruled in our favor.

The agreement is pretty explicit, credit card authorization was agreed upon, page initialed, agreement signed. This is not to be pulled back when a client feels like they no longer want to respect the terms of the agreement. I believe I read as part of the most recent complaint that [redacted] wishes to place charges on a different card (this is the first I hear they wished to swap out cards)– perfect, then they could have provided a replacement card – that’s what well-meaning folks do!

The 40-oage Pdf attached is inclusive of emails, Amex disputes, their ruling and pretty much all that has transpired the past 15-16 months.

Any questions please feel free to reach out to me.

Thank you,

[redacted] | Select Office Suites [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved be cause:

[Your Answer Here]

Dear Revdex.com, we did not receive an email notification of SOS’s

6/** response to you. Had I not checked your site that day, we would have

missed the deadline to respond.

It is disappointing that Select Office Suites (SOS) can

find the time to speak with the Revdex.com, but declines to respond to our recent requests

to directly settle the issue as they recently said they would. There would be no need to continue a dispute

with the Revdex.com if SOS had done so. There

have been several people on both sides involved in communications regarding the

space situation, and we are trying to understand SOS’s position, but our

questions as posed in our last 2 responses to the Revdex.com have gone

unanswered.

Since it has become necessary to do so, please see the

attached documentation our [redacted] provided to AMEX regarding the dispute, which

was submitted on 11/**/2013, 1/**/2014 and 3/**/2014 respectively.

AMEX is not a legal firm and is limited in what they can

do in a dispute, hence their counsel to us to reach out to 3rd

parties to resolve.

The points in SOS’s latest response that we disagree with

are as follows:

1. [redacted]

did not refuse the $2306.18 credit SOS offered.

SOS’s billing rep stated to AMEX that it was a number we had mutually

agreed upon, but this was not the case as we never had a conversation about it

(included in enclosed documentation). It

was an unverified number by [redacted]’s own admission, which she said she

would speak to her billing rep. about.

[redacted] had said she would call us to go over the spreadsheet of charges,

but never did so. Why would SOS not

credit back the amount that they acknowledged they knew they overbilled us for? Why has it still not been credited back to

us? This needs to be credited back immediately.

2. SOS

still has not provided us with a copy of Invoice #[redacted] for April incidental

charges.

3. [redacted]

was never provided with a new lease agreement for us to approve to begin

5/**/2013. A charge was made to the

company AMEX with no Agreement or signature in place as to charges to be

applied. Our documentation supports that

we tried to rectify the billing with full intent to pay our obligations. Since SOS’s response to our request to credit

back the card took so long, our [redacted] was put in the position to have to pay the

overcharged amount which was significant.

AMEX counseled us to dispute the charge to avoid payment until we

resolved the issue with SOS.

4. [redacted]

most certainly asked for the May charge to be applied to a different credit

card in my 5/**/13 email to [redacted], the billing rep. SOS has also provided a copy of this email in

their recent documentation to you. We

were waiting for the new lease paperwork.

Since SOS did not send the invoice to the correct email address, we assumed

SOS was still working on our new Agreement.

It has become a moot point now as the credit can just go back to the

card it was charged on vs full credit and charge to a different card.

5. SOS

was working with us through a difficult situation and provided some custom

terms, and it is unfair for them to accuse us of the intent to disrespect the

terms of the Agreement, which was most certainly not the case.

6. Why

is SOS not respecting our 90-day notice given to our SOS contact [redacted]

[redacted]? Why would not [redacted] have

informed us that the email alone was not ‘notice’ enough and ask us to provide

a more formal statement with contact info of who to send it to? What leaser waits 1.5 months to respond to a

renter’s request?

[redacted], can we also have a call with you to speak about

this issue? At the very least, SOS needs

to credit back their proposed amount of $2306.18.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.