Select Motors

On April 28th [redacted] and [redacted] purchased a BMW Xfrom Select Motors the next day or day after that Mr [redacted] called and told me that the vehicle had a leakI told him to bring the vehicle in and we would would check it outHaving put the vehicle on a rack it was unclear if the leak was coming from the oil drain plug or around the pan gasketI pulled Mr [redacted] out into the shop to show him what we were looking atWe replaced the pan plug and put a dye in the system that reacts to ultra violet light to make any further leaks easier to detectIt turns out that the pan gasket was leakingWe arranged to have this job done and provided the ***'s with a free loaner carA pan gasket repair is an extensive job on this vehicle and required dropping the subframeIn the course of this repair my technician decided both front axles should be replaced and ordered those partsThose were BMW factory parts and did take a week to get in to complete the jobI still provided a free loaner car for the ***s while waiting for the partsMrs [redacted] is right in that Select Motors provides a day warranty that covers limited powertrain for component failure and Select Motors would pay 50% of the parts cost and 50% of the labor cost of a covered componentSeals and gaskets are not powertrain component failure on any limited powertrain warrantyWe provided the repairs and provided the loaner vehicle at no charge to the ***'sAfter these repairs were completed a few days later Mr [redacted] contacted me and said that Mrs [redacted] had a shift issue with the vehicle and there was another leakThe vehicle was at a friend of theirs shop Complete Auto Repair and they provided a laundry list of additional things that their friend had found on the vehicleWhen I talked to their contact at the shop I told them that I would need to get the vehicle back to verify what needed to be done but that I was not just going to send them a check blindly to perform work that mostly was not covered under our day limited warrantyI offered to have the vehicle towed into our shopThe ***s allegedly had this work performed at their shopMrs [redacted] called me a the very next day and said her vehicle was now perfect and she would be coming in to collect a check for half of the repair which was at that time about $I informed her that was not going to happen and she proceeded to verbally harass me and promise me that she would do whatever she could do to ruin our business and myselfI feel as though Mrs [redacted] is using whatever influence she can to extort us out of money that is not owed to herMrs***'s google account would support that as she has multiple bad reviews on other companies I find it dubious at best to believe that all of that work could have been performed in one day especially since part of what is being charged is a software update that was a dealer only updateSelect Motors has done more than we were ever obligated to do

[redacted] bought an Volkswagen September of He has had it in for a couple of minor repairs that Select Service and Repair helped him out withHe does in fact have a month 24,mile warranty from Assured Warranty.Just this last week end on Saturday March 25, he was in with a friend of his, [redacted] , that he had referred to us to try to buy a vehicleWhen he was here he mentioned that he had several codes that were showing on the VW but that it was running fineHe said that he thought it was a PCM (power control module)I gave him my card with a contact person at Select Repair and told him I would pay for the diagnostic to figure out what or if there was a problem.The Volkswagen has never been in an accident as far as we knowThe Carfax has an incident report that involved damage to a mirrorI am attaching a link to the Carfax for his vehiclehttps:// [redacted] /cfm/Display_Dealer_Report.cfm?partner=FRZ_0&UID=C580471&vin= [redacted] I would be happy to try to help [redacted] He can contact me directlyHe has my cell and office number