Select Comfort Corporation

Initial Business Response /* (1000, 17, 2016/01/20) */
January 20, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mrs. [redacted].
We sincerely apologize to Ms. & Mrs. [redacted] for the delays they experienced in...

reaching out to our company regarding their order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which affected their order and delivery. Their adjustable base is scheduled to be delivered on January 20, 2016. We applied a credit to their Synchrony account on December 19, 2015, as a token of our apologies. We understand that this was a tremendous inconvenience and appreciate their patience.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 19, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did credit our account for $1000 dollars for the delay. But committed to deliver the replacement for the defective bed on January 06, 2016 and did not deliver the bed. Then we received a call saying they would deliver the bed on January 20, 2016, and yet again did not deliver the bed. No phone calls have been received to explain the situation, nor clarify when the replacement bed for the defective bed will be delivered. I do not believe this situation has been resolved. We have lost all confidence in Sleep Number, even after speaking to the representative that guaranteed the bed would be delivered early January 2016. We have been waiting for this bed replacement for several months, which has been scheduled to be delivered many,.. many times and has yet to be delivered. Our un-satisfaction with Sleep Number has not been resolved.
Final Business Response /* (1000, 23, 2016/02/01) */
February 1, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We're sorry for the delays Mr. & Mrs. [redacted] experienced in reaching out to our company regarding their order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which delayed their order. We understand that this was a tremendous inconvenience and appreciate their patience. Mr. & Mrs. [redacted]'s FlexTop King FlexFit2,Stone, 2Remotes was delivered January 21, 2016. We hope this helps ease some of their frustration.
Best regards,

CS Correspondence Specialist

Initial Business Response /* (1000, 11, 2016/01/20) */
January 19, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We sincerely apologize to Mr. & Mrs. [redacted] for the delays they experienced in...

reaching out to our company regarding their order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which affected their order and delivery. Their bed was delivered on January 6, 2016. We understand that this was a tremendous inconvenience and appreciate their patience. We did apply an appeasement to their Synchrony account on December 16, 2015, as a token of our apologies.
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 5, 2016/02/09) */
February 9, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We sincerely apologize to Mr. [redacted] for the experience he is having with his Sleep...

Number(r) p5, King, Mattress and King FlexFit1 Adjustable base.
We are unable to honor Mr. [redacted]'s request to refund his original purchase price as he is beyond the end of his 100 night trial. His bed was delivered March 30, 2015 and his trial ended on July 8, 2015.

Our records indicate Mr. [redacted] contacted us on July 11, 2015 to report his mattress sides were not level. He refused to complete any troubleshooting over the phone with our agent and opted not to pay for our technicians to come out and troubleshoot for him.
On December 7, 2015 Mr. [redacted] contacted us and reported his mattress was sliding off the bed. He purchased a set of bed straps.
We encourage Mr. [redacted] to contact us for assistance with his Sleep Number bed and adjustable base. We can be reached at [redacted] Monday through Friday 8:00 A.M. -8:00 P.M. CST or Saturday 8:30 A.M. - 5:00 P.M.
Best regards,
CS Correspondence Specialist
Initial Consumer Rebuttal /* (3000, 11, 2016/02/23) */
[redacted] See Attached [redacted]
Final Business Response /* (4000, 13, 2016/02/27) */
February 27, 2016
RE: Mr. [redacted]
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to follow up regarding the complaint of our customer, Mr. [redacted].
We sincerely apologize to Mr. [redacted] for the experience he is having with his Sleep Number(r) p5, King, Mattress and King FlexFit1 Adjustable base.
Sleep Number does not actually have a repair service department, nor have we had one in the past. Due to the nature of our product, we do not typically send a technician to a customer's home to do troubleshooting or replace components. The Limited Warranty clearly states, "Customer maintains responsibility for installation of parts replaced under terms of the warranty." Since our components are lightweight, most customers do not find any difficulty in assembling, troubleshooting, or replacing a component. Of course we do understand individual situations and that not everyone can service their own bed. That's when we advise our customers to request the help of a relative, friend, or neighbor for assistance.
Once the troubleshooting has been completed, we will replace any part necessary under the terms of the Limited Warranty.
We encourage Mr. [redacted] to contact us for assistance with his Sleep Number bed. We can be reached at [redacted] Monday through Friday 8:00 A.M. -8:00 P.M. CST or Saturday 8:30 A.M. - 5:00 P.M. Issues with the adjustable base should be directed to [redacted] at [redacted] as they hold the Limited Warranty for adjustable base.
Best regards,
CS Correspondence Manager

Initial Business Response /* (1000, 5, 2015/11/10) */
November 10, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
Ms. [redacted]'s complaint was fully resolved today on November 10, 2015, with mutual...

satisfaction. We sincerely apologize to Ms. [redacted] for the delay of her refund. We truly appreciate her patience.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst

November 8, 2016   Revdex.com of Minnesota & North Dakota   RE:       Ms. [redacted] Case # [redacted]   Dear Revdex.com:   Thank you for the opportunity to follow-up regarding the complaint of our customer, Ms. [redacted].   Our...

records indicate that Ms. [redacted] called into our Sales Department on September 2, 2016 to purchase a set of Stone colored Split King Lyocell Sheets over the phone.  She had a $100 certificate that our website would not take.  The remainder of the purchase was put on her Visa Card and he sheets were delivered September 8, 2016.    Ms. [redacted] emailed us on September 30, 2016 and told us that her sheets were torn.  Our representative replied that she needed more information as she owned more than one set of Sleep Number Sheets.   October 5, 2016 Ms. [redacted] responded that it was the Stone Lyocell Sheets that had torn.  Our representative replied asking for verification of the shipping address.  Ms. [redacted] responded the shipping address on October 10, 2016 and the order was placed.  We received notification that the sheets were no longer available and emailed Ms. [redacted] on October 13, 2016 to let her know her order was cancelled.  Because this was a warranty replacement order, there was no money attached to it.    One of our Customer Service Representatives called out to Ms. [redacted] in regards to a survey she filled out in regards to the incident.  He explained to her that the sheets had been backordered and then discontinued since her original order which led to the delay in processing.  He apologized and set up an order for the new Lyocell sheets.  They are currently in transit and, per UPS, should be received within the next two days.   We sincerely apologize for the frustration and inconvenience Ms. [redacted] has experienced and appreciate her patience.      Best regards, Customer Advocacy Escalation Consultant

August 18, 2016   Revdex.com of Minnesota & North Dakota   RE:  Mr. [redacted] Case # [redacted]   Dear Revdex.com:   Thank you for the opportunity to follow up regarding the complaint of our customer, Mr. [redacted].   Our position remains the same.  In our August 9, 2016 response to complaint [redacted] we requested Mr. [redacted] resubmit his pictures to us so we can get a visual on what is occurring to aid in assisting him. He has not done so.   We appreciate that Mr. [redacted] attached the pictures to his rebuttal, but we are unable to download or view the attachment. It opens a Yahoo sign-in page.   Additionally, we sent Mr. [redacted] an email asking him to resubmit the photos and also explained that we’re more than willing to help once we receive and have looked them over.   He has not sent them in as of yet.   Again, once we receive the pictures we are confident we will be able to resolve his issue.      Best regards, Customer Advocacy Escalation Consultant

Initial Business Response /* (1000, 11, 2015/12/30) */
December 30, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We sincerely apologize to Ms. [redacted] for the delays she experienced in reaching...

out to our company regarding her refund and return. We understand that this has been a tremendous inconvenience.
Ms. [redacted]'s m7 Queen Mattress is scheduled to be picked up (at no charge) by our Home Delivery Returns Service team on January 9, 2016. Ms. [redacted]'s Synchrony financed account will be credited for the exchange refund of $1332.01 within the next 2-3 business days. Upon receipt of the m7 mattress, two other credits: $2223.24 and 194.39 will be applied to Ms. [redacted]'s Synchrony account and she will also receive a check for $66.36 via U.S. Mail.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 13, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I talked to a customer service representative on jan.6 2016 because I noticed on by billing statement from synchrony bank they were still showing a balance of $1168.61. Back on dec.7 2015 they tried to make an adjustment to my account for $2484.01 but instead it showed up as we purchased something, then making our balance owed to synhrony bank $3857.63. Then on Dec.16 2015 they put a credit thru of $1332.01 but we still had a balance of $2525.62. I cheked my
balance on jan.4 2016 and my balance was 1168.61 The customer service representative that I talked to on jan.6 2016 said he was going to give this matter to a supervisor that was 3 times higher who would be able to take care of this and would be able to do the adjustment of $1126.97. I will check with synchrony bank in a couple of days in the mean time synchrony bank is going to put a dispute thru. I agreeded that if they fix this problem we will keep the bed, the bed was not the problem customer service was. They also said when the adjustment went thru they would send us a check for $200.00 for all the problems. So now I am waiting to see how long this will take..

Initial Business Response /* (1000, 8, 2016/01/08) */
January 8, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mrs. [redacted].
We sincerely apologize to Mr. & Ms. [redacted] for the delays they experienced in...

reaching out to our customer service and for the delay in the delivery of their bed. This is not our normal mode of operation. We recently implemented a complete computer systems conversion, which affected their order.
Mr. & Ms. [redacted] received delivery on December 16, 2015. We truly appreciate their patience and hope they are enjoying their new Sleep Number bed.
Please contact me directly if you have any questions.

Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 10, 2016/01/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did receive the bed as described. Our concern is that it is under warranty and if an expensive part becomes defective within the warranty period we will not be able to contact the company because of the previous experience which was aweful!!! This wascwithout a doubt the worst customer service/run around we have ever received, especially with an expensive item. We are very cautious to keep the bed.

Initial Business Response /* (1000, 8, 2016/02/02) */
February 2, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We're sorry for the delays Ms. [redacted] experienced in reaching out to our company...

regarding her order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which affected her order. We understand that this was a tremendous inconvenience and appreciate her patience.
According to our records on October 20, 2015 Ms. [redacted] purchased one each Coolfit Pillow, Contour, 5", Std and Pillow, InBalance, Contour, Standard. On January 16, 2016 an exception to our exchange policy was made and Ms. [redacted] exchanged her pillows to one each Pillow, InBalance, Classic, Standard and Pillow, InBalance, Gusset, Standard.
On February 1, 2016 a final exception was made and Ms. [redacted] elected to return her pillows instead of accepting the offer of one final exchange on the pillows. A Trial Return was set up and we will refund the full purchase price of the pillows once they have been returned to us. Prepaid return UPS shipping labels were emailed to Ms. [redacted] to return the pillows.

Best regards,

CS Correspondence Specialist
Initial Consumer Rebuttal /* (2000, 10, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Acceptable deal

Initial Business Response /* (1000, 9, 2015/12/14) */
December 14, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We sincerely apologize to Mr. [redacted] for the delays he experienced in reaching out...

to our company regarding his refund.
A refund for $1,063.65 was credited to Mr. [redacted]'s MasterCard on November 26, 2015. Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 5, 2014/11/06) */
November 6, 2014
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
Mr. [redacted]'s complaint was discussed and resolved today on November 6, 2014, with...

mutual satisfaction. We sincerely apologize to Mr. & Mrs. [redacted] for any inconvenience.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 9, 2015/11/19) */
November 18, 2015
Case # ***
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. & Mrs. ***.
We sincerely apologize to Mr. & Mrs. *** for the delays they have...

experienced in reaching out to our customer service and home delivery.
We have agreed to accept a return for refund. Mr. & Mrs. ***'s bed is scheduled to be picked up on November 21, 2015 and we have mailed them two UPS pre-paid return shipping labels for the bedding.
We understand that this has been an inconvenience and truly appreciate their patience.
Please contact me directly if you have any questions.

Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 6, 2015/09/14) */
September 14, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
Mr. [redacted] is in direct contact with our Case Manager. Mr. [redacted] has been offered...

and agreed to a generous exchange. We consider this complaint resolved with mutual satisfaction. We apologize to Mr. [redacted] for any inconvenience and hope that he enjoys his i8, once delivered.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 8, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been extremely happy with the help I have received however I still have not been contacted regarding delivery or, more importantly, reimbursement for repairs to my home..
Once this happens, and I receive my new bed, I will be completely satisfied.
Final Business Response /* (4000, 11, 2015/09/24) */
September 24, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to follow up regarding the complaint of our customer, Mr. [redacted].
Mr. [redacted] was contacted via email on September 22, 2015, by our Field Supervisor in regards to his damage claim and we are confident that Mr. [redacted] will be pleased with the outcome.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 16, 2016/01/22) */
January 22, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We sincerely apologize to Ms. [redacted] for any delays she experienced in reaching...

out to our company regarding her warranty concern. We understand that this was an inconvenience and appreciate her patience. Ms. [redacted]'s complaint was resolved on December 31, 2015, with mutual satisfaction.
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 7, 2015/08/28) */
August 28, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
Ms. [redacted]'s complaint was resolved on August 26, 2015, with mutual satisfaction. ...

We are taking a return for refund on her Sleep IQ service. A check refund for $320.99 will be sent once we receive the Sleep Expert box. We apologize for any inconvenience.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (2000, 9, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/04/23) */
April 23, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mrs. [redacted].
On December 2, 2007, Mr. & Mrs. [redacted] purchased a 5000 Queen Mattress and Modular...

Base at one of our retail stores. When Mr. & Mrs. [redacted] purchased their bed, we had a 20-year limited warranty and a 30-night in home trial period. We have never offered a lifetime warranty.
Our Sales Professionals are expected to provide all prospective customers with the information necessary for them to make a fully informed decision regarding the purchase of any of our products. Our Exchange and Return Policy and Limited Warranty are available on our web site, the Terms and Conditions of Sale are displayed in our stores at each cash register, and the return policy is printed on all printed sales literature advertising the respective products. All policies, the terms and conditions of sale and the limited warranty are available to anyone interested and we invite all prospective customers to read them, ask questions and understand them before making a purchase. Mr. & Mrs. [redacted]'s 20-Year Limited Warranty was also published in the Owner's Manual they received with the bed purchase.
Records indicate that there has never been a warranty claim on this bed. However, Mr. [redacted] called our customer service on October 6, 2014, saying that the foam topper pad was torn on each side next to the sidewalls. The Customer Service Representative (CSR) asked Mr. [redacted] to measure the Cover (mattress shell) width at the head, middle and foot to see if it had stretched and Mr. [redacted] said it was 59" at the foot, 62" at the middle and 59" at the head. A Queen is 60" W x 80" L, so this amount of stretch is not very significant.
Under the 20-Year Limited Warranty agreement, we cover 100% of the cost of warranty replacement parts for the first two years. After the first two years, we cover a pro-rated share of the cost. Because Mr. & Mrs. [redacted] are in their seventh year of ownership, we would cover 52% of the cost to replace any components. The Customer Service Representative quoted Mr. [redacted] the pro-rated cost for a topper pad, sidewalls set and cover, without tax & shipping. A new Topper pad would cost $113.76 + tax and shipping at the current pro-rated cost. All warranted component purchases are final with a 30-day limited warranty for any possible defects in materials or workmanship.
We're sorry that Mr. & Mrs. [redacted] are experiencing a warranty issue, but we cannot accommodate their request to replace components at no charge. We are willing to pay the shipping costs they chose to replace any components within the next 30 days.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 10, 2015/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response of Select Comfort is unacceptable. I understand that your company has never had a "Lifetime Warranty", and if you review my complaint, I explained that it was a 25-year warranty, but that representations were made when we purchased the bed to indicate that this would be the last bed we would ever have to buy, because they are quality mattresses that last.
The 30-night in-home trial period was not sufficient, as the issue with the bed did not occur within the 30 days. During the 30-day period, we were happy with the bed. In fact, we were happy with it until it began breaking down.
I disagree that the measurements for the stretch are not significant. A 3-inch difference between the middle and head/foot of the bed is significant, especially when it comes to proper sleeping surface and given the fact that we have back issues.
Covering 52% of the replacement parts for our bed is not acceptable. Because we have to replace the topper pad, sidewalls set, and cover, this is virtually the entire bed. The only thing left really is the air chamber.
This is not acceptable to us. The product is not a quality product and did not last. We again assert that we want the entire bed replaced, free of charge, or reimbursement for the purchase price since the bed hasn't even lasted 7 years.
Final Business Response /* (4000, 12, 2015/04/24) */
April 24, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to follow up regarding the complaint of our customer, Mrs. [redacted].
Mr. & Mrs. [redacted] purchased on December 2, 2007, and they have a 20-year limited warranty, not and a 25-year limited warranty.
The stretch of their cover is considered normal wear and tear. Under the 20-Year Limited Warranty agreement, we cover 100% of the cost of warranty replacement parts for the first two years. After the first two years, we cover a pro-rated share of the cost. Because Mr. & Mrs. [redacted] are in their seventh year of ownership, we would cover 52% of the cost to replace any components. All warranted component purchases are final with a 30-day limited warranty for any possible defects in materials or workmanship.
Again, we are sorry that Mr. & Mrs. [redacted] are experiencing a warranty issue, but we cannot accommodate their request to replace several components at no charge or replace their bed. As a ONE-TIME exception to their 20-year limited warranty, we will replace the Topper Pad at no charge. The new pad will be delivered via UPS within the next 5-7 business days.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 5, 2014/10/08) */
October 8, 2014
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. & Mrs. [redacted].
Per Mr. & Mrs. [redacted]'s request, their order was canceled. We hope Mr. &...

Mrs. [redacted] will accept our sincerest apologies for the frustration and inconvenience they have experienced with our service. I can assure you that the problems that occurred with the attempts to schedule the delivery do not happen frequently and certainly should have been handled differently. This is not our normal mode of operation. Our mission at Select Comfort is to provide World-Class Customer Service and it is apparent that we fell short of that mark in this case.
Mr. & Mrs. [redacted]'s original order was for $1,236.90, which was paid with a Synchrony financing plan. We have refunded their account in full as of October 4, 2014.
We would like to thank Mr. & Mrs. [redacted] for taking the time and making the effort to give us fair, direct feedback on the performance they has observed as our customer.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 5, 2015/11/19) */
November 19, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We sincerely apologize to Ms. [redacted] for the delays she experienced in reaching...

out to our customer service team. We understand that this has been an inconvenience and appreciate her patience.
Ms. [redacted]'s complaint was discussed and resolved with mutual satisfaction. We are replacing her mattress cover and sending our Home Delivery team to install it.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (2000, 7, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After I had taken the bed apart myself and put it all back together, making sure that everything was assembled exactly according to their instructions on their website, the sliding problem continued. The company has now agreed to replace the cover and send someone to install it. If this fixed the problem I will be 100% satisfied. If the problem continues, I will expect them to continue to work with me until the problem stops happening.

Initial Business Response /* (1000, 5, 2016/02/04) */
February 4, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We're sorry for the delays Ms. [redacted] experienced in reaching out to our company...

regarding her order and trial return. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which affected her order and trial return. We understand that this was a tremendous inconvenience and appreciate her patience. The purchase price of [redacted] for Ms. [redacted]'s Sleep Number(r) Queen Dual p5 Mattress was refunded back to her Visa on January 30, 2016. We regret we have lost Ms. [redacted]'s business due to our computer conversion.
Best regards,
CS Correspondence Specialist

Initial Business Response /* (1000, 10, 2015/11/30) */
November 30, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We sincerely apologize to Ms. [redacted] for the delays she has experienced in...

reaching out to our customer service and for the delay in the receipt of her refund. We mailed Ms. [redacted] a check refund for $3,332.49 on November 26, 2015.
Please contact me directly if you have any questions.

Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (2000, 12, 2015/12/01) */