Selden Motors

Dear Representative,I have received your letter regarding Mr [redacted] ’s purchase of a [redacted] E ClassMr [redacted] purchased this vehicle AS-Is, as he acknowledges in the information he provided to the Revdex.comMr [redacted] purchased this vehicle from Selden Motors in person (as opposed to over the phone or via the internet) and he was therefore able to inspect the vehicle prior to purchasing itIn addition, when a customer requests to have a vehicle checked out by a local mechanic or one they bring themselves to our location, we always allow itFurthermore, Mr [redacted] was also provided the opportunity to purchase a third party warranty to cover his vehicle in the event that it needed repairs after purchaseOur records show that Mr [redacted] declined this option.Mr [redacted] states in his account to you that he called Selden Motors on the evening of April 4th after his car broke down but when he was unable to reach someone, he had the vehicle towed to and fixed by a [redacted] dealershipWe have no record of Mr [redacted] calling, texting, or emailing our dealership on April 4th and Scott (our main salesperson) told me that when he spoke to Mr [redacted] at a later date, Mr [redacted] told him that he did NOT call us on the 4th because we were closedMr [redacted] instead had the vehicle towed to and fixed by a [redacted] dealership and is now seeking reimbursement that he is neither legally entitled to nor justified in demanding forMr [redacted] incorrectly insinuates in his letter to you that Selden Motors agreed to reimburse him for any repairs made to his vehicleWhat he misunderstands is that in a letter to his attorney with regard to this matter, I indicated that had Mr [redacted] spoken with someone from our dealership PRIOR to having repairs made on his vehicle, we would have suggested that he bring the vehicle to one of the repair facilities we useIn that case, we MAY have chosen to cover some of the cost of repair (depending upon the nature of the repair) or at the very least, been able to get him a better price for the repairThis decision would only have been made by Alex, the owner of Selden MotorsPlease note that our paperwork clearly states that vehicles are sold As-Is, but in an effort to provide good customer service, we may choose to pay for some of the cost of a repair if the situation indicates that this is a proper course of actionWhile it is unfortunate that Mr [redacted] experienced difficulties with his vehicle, at the point where he has already taken it upon himself to make repairs, it is too late for Selden Motors to do anything to help himI understand that Mr [redacted] wanted his vehicle “fixed” but if he wanted any form of reimbursement from Selden Motors, it was his responsibility to address that PRIOR to authorizing another car dealer to make repairs.If the Revdex.com would like copies of the Bill of Sale and other paperwork related to the purchase of this vehicle, please feel free to contact me and I will provide it.Sincerely,Nikki S [redacted] Office Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:1) Seller is taking no responsibility for the car they SOLD, their emphasis on the fact that the car was "SOLD AS-IS" doesn't mean that they are not responsible for disclosing the condition of the car. 2) By Law, they are still liable to disclose any deficiencies that would have prevented the car to PASS inspection in another stateMaking the customer sign the waiver of dealer responsibility doesn't mean that they are not to disclose what they know about the carAlex mentioned (at time of sale) that the car had a major service done approxmiles before, and tires and brakes were replaced as part of that serviceIt is hardly to believe that with only miles of use the brakes and tires wear to an extent that it cannot PASS MD State InspectionI know it's very easy for them to now say that they don't recall if that conversation ever took place (regarding tires and brakes replacement) and car having gone through a major service and tune-up, since it was all VERBAL and there is nothing in WRITING.3) In fact it makes me believe that they were also aware of the issues with the transmissionThe car's transmission FAILED with less than miles after I drove the car out of their lot, and I have spent $on the transmission alone to make the car drivable again.4) Their statement that "Mr*** has taken it upon himself to make repairs to his vehicle without affording us the opportunity to confirm the nature or necessity of the repairs and possibly offer an alternative solution". My response to above statement is that I did try contacting them on Saturday April 4th as soon as I found out the dealer diagnosis on the carI took the car straight to their lot where no one was present, I also made phone calls at the same time which were not returnedOn Monday morning I did manage to contact their office and made them aware of the situation that my car has become non-drivable and currently parked at *** dealership and according to dealer diagnosis it needs a transmission control shifter which will cost $1231/I was told that I can get the repair work done and send them the paper work and invoiceI was not given any other ALTERNATIVE SOLUTION such as a recommendation to TOW my car to a different workshop that would have cost cheaper to fix the transmission
Boottomline is that I was miles away from my home, with a car that was not drivable, other than contacting their office to make them aware of the situation and getting the car repaired was the only option, since I was not given AN ALTERNATIVE SOLUTION from their office, other than the response that I can get the repair work done and send them the paper work and invoice afterwards.I need Revdex.com help to recover my LOSSES from SELDON MOTORS, since I want to avoid LITIGATIONAs reported in my first letter to Revdex.com, I have spent $2931/ on car REPAIRS that were all NECESSARY and totally UNEXPECTED since none of those deficiencies or issues were DISCLOSED at time of sale. Making the Consumer Sign a "AS-IS" Disclosure doesn't relieve them of all LEGAL and MORAL responsibilities and Laws & Regulations which every CONSUMER has the RIGHT Businesses are expected to meet the CODE OF BUSINESS Conduct and ETHICAL STANDARDS and making TRUE statements on the Products/Services they are SELLING, regardless of whether the SALE is made "AS-IS" or "WITH A WARRANTY", and if the Statements were made in WRITING or VERBAL
Best Regards,
*** ***

Dear Representative,I have received your letter regarding Mr. [redacted]’s purchase of a 2007 [redacted] E Class. Mr. [redacted] purchased this vehicle AS-Is, as he acknowledges in the information he provided to the Revdex.com. Mr. [redacted] purchased this vehicle from Selden Motors in person (as...

opposed to over the phone or via the internet) and he was therefore able to inspect the vehicle prior to purchasing it. In addition, when a customer requests to have a vehicle checked out by a local mechanic or one they bring themselves to our location, we always allow it. Furthermore, Mr. [redacted] was also provided the opportunity to purchase a third party warranty to cover his vehicle in the event that it needed repairs after purchase. Our records show that Mr. [redacted] declined this option.Mr. [redacted] states in his account to you that he called Selden Motors on the evening of April 4th after his car broke down but when he was unable to reach someone, he had the vehicle towed to and fixed by a [redacted] dealership. We have no record of Mr. [redacted] calling, texting, or emailing our dealership on April 4th and Scott (our main salesperson) told me that when he spoke to Mr. [redacted] at a later date, Mr. [redacted] told him that he did NOT call us on the 4th because we were closed. Mr. [redacted] instead had the vehicle towed to and fixed by a [redacted] dealership and is now seeking reimbursement that he is neither legally entitled to nor justified in demanding for. Mr. [redacted] incorrectly insinuates in his letter to you that Selden Motors agreed to reimburse him for any repairs made to his vehicle. What he misunderstands is that in a letter to his attorney with regard to this matter, I indicated that had Mr. [redacted] spoken with someone from our dealership PRIOR to having repairs made on his vehicle, we would have suggested that he bring the vehicle to one of the repair facilities we use. In that case, we MAY have chosen to cover some of the cost of repair (depending upon the nature of the repair) or at the very least, been able to get him a better price for the repair. This decision would only have been made by Alex, the owner of Selden Motors. Please note that our paperwork clearly states that vehicles are sold As-Is, but in an effort to provide good customer service, we may choose to pay for some of the cost of a repair if the situation indicates that this is a proper course of action. While it is unfortunate that Mr. [redacted] experienced difficulties with his vehicle, at the point where he has already taken it upon himself to make repairs, it is too late for Selden Motors to do anything to help him. I understand that Mr. [redacted] wanted his vehicle “fixed” but if he wanted any form of reimbursement from Selden Motors, it was his responsibility to address that PRIOR to authorizing another car dealer to make repairs.If the Revdex.com would like copies of the Bill of Sale and other paperwork related to the purchase of this vehicle, please feel free to contact me and I will provide it.Sincerely,Nikki S[redacted] Office Manager

Dear Representative,We are în receipt of your most recent (July 1) letter regarding Mr. [redacted]'s complaint. Our first letter to you in response to this complaint contains the entirety of our position on this matter Mr. [redacted] has already contacted an attorney regarding this matter, and we have responded to that inquiry with the exact same information as we have provided to you. I believe a copy of that letter has been provided by Mr. [redacted] as well. The only additional information I feel warrants response at this time are the statements numbered 2, 3, and 4 in the “rejection of the response” portion of your letter to us. At no point did I or anyone at Selden Motors state that we would have paid for the repairs to the vehicle. The only statement that was made was that IF Mr. [redacted] had contacted us before the repairs were made, we MAY have been able to help in some manner. Second, we did not acknowledge that Mr. [redacted] spoke with someone from our dealership on April 6. We have neither confirmed nor denied this because I cannot say for certain either way whether or not this conversation took place. Finally, Mr. [redacted] provided emails that reference a conversation on April 6th (which, again, I cannot say occurred or did not occur), but then follows to say that we did not confirm that we had or did not have such a conversation.While I have expressed in both my initial response to the Revdex.com and in my letter to the attorney, that we are often willing to work with our customers when repairs on their vehicles are needed, we DO NOT pay for repairs that are made without our express agreement beforehand. This is in no way an unreasonable practice or unfair policy. To be clear, the vehicle was purchased AS-IS (and Mr. [redacted] has provided copies of the As-Is statement as well as the bill of sale with the as-is clause signed). In certain circumstances, we have in the past chosen to pay for or contribute to the cost of repairs, but these decisions are made on a case by case basis and these decisions are made only by the owner, Alex. In addition, the bill of sale clearly states that vehicle dealers are only responsible for ensuring that a vehicle passes PA state inspection, When a vehicle is to be registered outside of PA, the customer must read and sign the waiver of dealer responsibility regarding State inspections. This is vehicle dealer standard in PA, not only for Selden Motors, but for ALL vehicle dealers. |In conclusion, our response remains the same. As Mr. [redacted] has taken it upon himself w make repairs to his vehicle without affording us the opportunity to confirm the nature or necessity of the repairs and possibly offer an alternative solution to paying full retail prices at a new car dealership, there is nothing that we are able to do at this time,Sincerely,Nikki S[redacted]Office Manager