Seider Heating, Plumbing & Electrical

In reading Ms [redacted] response, I could argue each and every pointI believe at this point it would be counterproductive to do thatI will be issuing a refund check to Ms [redacted] for the $I would however like this issue to be resolved and I would request that Ms [redacted] would remove her comments from our Facebook page At the end of the day, we find it very difficult to do our jobs when customers do not follow our recommendationsPlease let me know Ms***s response so I may issue the check[redacted] President - Seider Heating, Plumbing and ElectricalDirect Line [redacted] Fax [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will reiterate this one more time - I did not want to pay the $service charge fee just to come to our house to look at what the technician did wrong - we would have paid extra for extra work to FIX anything beyond the technician making our problem worse With that said, we did have another company come out (who we had not used before) - he came out on an EMERGENCY BASIS -=- his bill was the exact same fee that we paid Seider --- but here is the difference -- he was here over 1/hours -- Seider was here hour -- here is the bill from the other company ---Clean oil boiler - replace nozzle and OIL FILTERS (Seider said that they had replaced oil filters - obviously not)! Clean and set electrodes, seal clean out openings, remove and clean vent pipe, clean combustion chamber -- total bill - $--- Seiders bill --- here hour - replace cad sul (can't read writing) -- NO mention of replacement of oil filters and the technician just propped the fire door open with a piece of metal -- total bill - $--- I think this speaks for itself and I want the $refund for very unsatisfactory workmanship -- Regards, [redacted] ***

I did have the opportunity to speak with all of our service techs regarding Ms [redacted] complaint [redacted] is one of our younger techs and was trying to be honest when he informed the customer that he is lacking experience in oil burners [redacted] was being upfront and honest which immediately upset Ms *** [redacted] stated that he would need to get hold of a manager and we would need to get one of our other technicians to go out who are more experienced in oil burners [redacted] actually called me that evening and I did call the customer after I had spoken with [redacted] at length to about this situation [redacted] also related to me his phone conversationHe had been speaking to a gentleman at first and was tried to explain that he was not familiar with oil burners when he heard screaming in the backgroundAt that time apparently Ms [redacted] grabbed the phone and started screaming at [redacted] demanding the phone number of his managerAfter [redacted] explained that to me I did call the customer and asked them to please call me back so I could schedule a tech to come out to their homeI did not receive a return callMy Service manager also called around AM on Saturday morning to schedule to get a tech out there to take care of the problemOur service manager was told that they had already taken care of the problemA very important part of this situation that was omitted from her complaint was that when we were originally out there to repair the boiler on 3/31, our tech checked the boiler and informed Ms [redacted] that the unit had not been service in approximately years and was in very poor conditionThe filter was plugged, the nozzle was dirty and the boiler was about 25-years oldHe recommended that they should consider replacing in the near future Our technician also recommended that the boiler needs a complete and thorough tune and clean to get it running the way it shouldMs [redacted] stated "We only need it to run for a couple weeks and then we will look to replace it." Ms [redacted] asked our tech if he thought the boiler would last a couple weeks, he stated it should, but there are no guarantees, especially for a year old boiler in very poor condition Our tech stated at a minimum the boiler needs a complete cleaningMs [redacted] stated that she "Didn't want to spend any money on it." Since Ms [redacted] declined our technicians original recommendation, he did the very minimum to get the boiler running, which was replacing the electric eyeThe boiler was up and runningSince Ms [redacted] was obviously frustrated her boiler failed again, [redacted] explained that there would be a charge and we would get a service tech out there experienced in oil burnersMs [redacted] again screamed at [redacted] and stated up front that "No way was she paying us any more money." Apparently they ended up having another contractor come out and do the exact work we recommended on 3/Mr [redacted] admitted to our service manager on Saturday morning that the other contractor performed the work that we originally suggested, in which Ms [redacted] did not approve.While we regret that this situation happened, even if [redacted] had gone out immediately and repaired the issue Ms [redacted] stated she no way she was paying us any more moneyMs [redacted] knew the boiler either need to be replaced or completely cleanedShe rolled the dice to not have it repaired properly the first timeIf she would have accepted our initial and accurate repair proposal, this unfortunate and frustrating incident could have been avoided[redacted] President - Seider Heating, Plumbing and ElectricalDirect Line [redacted] Fax [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I read the business rebuttalYes, I was angry because I was told it would cost us another $to come out and see what was wrong - and I told him we were not going to pay another $service charge to have the company come out and fix what they made worse. Yes, our furnace is very old however it had been serviced and cleaned within the last six years - *** *** (the technician) was very unprofessional - he kept telling me that we "need to save our pennies" (he repeated that statement to me a couple of times) to buy a new furnace - we did not have him come out to sell us a furnace, just to fix the problem it was having at this time. I told him to do what he needed to do to keep the furnace running until warmer weather and that we would be replacing the furnace in fall (I did not say we would buy one from Seider). My complaint is that when we fired the furnace up - there was so much oil smell in the house that it was making me sick -- we had absolutely NO oil smell prior to this. My husband came home and found a piece of metal stuck in the furnace fire door to hold it open - and black, black smoke pouring out of the chimney - again, we did not have any black smoke prior to this repair. MrD'Amato did replace a cat's eye switch - but keeping the fire door pried open so it would work was not a fix. I would like our money refunded - we will pay for the replaced switch - And as for changing filters - there is no mention of that on the bill, the bill reads "Sometimes runs, sometimes not - Replace Cad sul (?) (hard to read his writing) flame detector." - the bill was $for the flame detector, $diagnostic fee plus $tax - I would like a refund of $98.00.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11902482, and have determined that this does not resolve my complaint.  For your reference, I have since had another technician look at the unit and was informed that the unit was improperly installed causing water to back up into the unit and cause it to work improperly. Te amo rea del bebé reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
James S[redacted]

To whom it may concern,As with any customer concerns that we receive, if there is a legitimate concern on behalf of the customer, we do everything we can to resolve any issues that they may have. It is very difficult to resolve any issue that is based on so many inaccurate and inconsistent...

statements. In August, the original problem found by the home inspector was not with the furnace, but with the air conditioner.  We were contacted by the previous owner to go and check the air conditioner. We proceeded to send a tech out and found that one of the units was short of refrigerant. We added refrigerant, leak checked the unit and checked operation.  While we were there we also checked the other unit for proper operation and found it operating satisfactorily.  In late November, Mr. S[redacted] called and stated he was having a problem with one of the furnaces.  It was late afternoon and he did speak to our Service Manager. Our Service Manager spent quite a while on the phone with Mr. S[redacted] trying to find out exactly what the problem was. This was done to possibly save an unnecessary service call since it was outside of the warranty period.  Our Service Manager then asked him to check the filter on the furnace. Mr S[redacted] replied, "I didn't know the furnace had a filter." After our Service Manager talked him through that, Mr. S[redacted] found that the furnace filter was plugged with dirt. Mr. S[redacted] still wanted us to come out and check the furnace operation. We offered to check the furnace and stated to him that if there was any issue with the installation we would work with him even though it was past the 1 year labor warranty. If it was a maintenance issue, i.e. dirty filter, or tune up needed, there would be a charge for us to do that.  Our Service Manager suggested the yearly tune up since the furnace had gone through an entire heating season and was due for annual maintenance. This apparently that did not pacify Mr. S[redacted]. The fact still remains that gas furnaces are recommended, by the manufacturer, to be serviced on a yearly basis. My only other comment is that I find it unusual to be referred to as a "Coward and Crook" after we stated we would work with the customer and take care of any issue that was related to the installation.  Bryan Seider President - Seider Heating, Plumbing and ElectricalDirect Line 262-436-6112Fax 262-436-0520

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  We received the lein waiver and the final amount agreed and pay was $1780.00Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will reiterate this one more time - I did not want to pay the $150 service charge fee just to come to our house to look at what the technician did wrong - we would have paid extra for extra work to FIX anything beyond the technician making our problem worse.  With that said, we did have another company come out (who we had not used before) - he came out on an EMERGENCY BASIS -=- his bill was the exact same fee that we paid Seider --- but here is the difference -- he was here over 2 1/2 hours -- Seider was here 1 hour -- here is the bill from the other company ---Clean oil boiler - replace nozzle and OIL FILTERS (Seider said that they had replaced oil filters - obviously not)!  Clean and set electrodes, seal clean out openings, remove and clean vent pipe, clean combustion chamber -- total bill - $189.66 --- Seiders bill --- here 1 hour - replace cad sul (can't read writing) -- NO mention of replacement of oil filters and the technician just propped the fire door open with a piece of metal -- total bill - $185.55 --- I think this speaks for itself and I want the $98 refund for very unsatisfactory workmanship --
Regards,
[redacted]

I'm not quite sure where I could possibly start with this job.  I will state that there were some issues in communication on this project. We did on several occasions try and communicate via phone with the customer. We always stated that if there were issues please let us return and take care...

of them. We could never get them to return a call. We tried in several letters stating we would gladly come back and address whatever issues they had.  I have never been able to speak with them as they would only send us written letters. We tried several reasonable solutions to no avail. According to both of our plumbers on the job we finished any and all work that was contracted for. I always try and look at both sides of any dispute however it seems very clear to me what their intent was. It seems somewhat incongruous to state that "were getting near to a resolution" and yet  stating twice in their letter that regardless of what was completed, their solution was to pay nothing!  [redacted] President - Seider Heating, Plumbing and ElectricalDirect Line [redacted]

In reading Ms. [redacted] response, I could argue each and every point. I believe at this point it would be counterproductive to do that. I will be issuing a refund check to Ms. [redacted] for the $98.00. I would however like this issue to be resolved and I would request that Ms. [redacted] would remove her comments from our Facebook page.  At the end of the day, we find it very difficult to do our jobs when customers do not follow our recommendations. Please let me know Ms. [redacted]s response so I may issue the check.[redacted] President - Seider Heating, Plumbing and ElectricalDirect Line [redacted]Fax [redacted]

I did have the opportunity to speak with all of our service techs regarding Ms. [redacted] complaint. [redacted] is one of our younger techs and was trying to be honest when he informed the customer that he is lacking experience in oil burners. [redacted] was being upfront and honest which immediately upset Ms....

[redacted]. [redacted] stated that he would need to get hold of a manager and we would need to get one of our other technicians to go out who are more experienced in oil burners. [redacted] actually called me that evening and I did call the customer after I had spoken with [redacted] at length to about this situation.  [redacted] also related to me his phone conversation. He had been speaking to a gentleman at first and was tried to explain that he was not familiar with oil burners when he heard screaming in the background. At that time apparently Ms. [redacted] grabbed the phone and started screaming at [redacted] demanding the phone number of his manager. After [redacted] explained that to me I did call the customer and asked them to please call me back so I could schedule a tech to come out to their home. I did not receive a return call. My Service manager also called around 8 AM on Saturday morning to schedule to get a tech out there to take care of the problem. Our service manager was told that they had already taken care of the problem. A very important part of this situation that was omitted from her complaint was that when we were originally out there to repair the boiler on 3/31, our tech checked the boiler and informed Ms. [redacted] that the unit had not been service in approximately 6 years and was in very poor condition. The filter was plugged, the nozzle was dirty and the boiler was about 25-30 years old.. He recommended that they should consider replacing in the near future.  Our technician also recommended that the boiler needs a complete and thorough tune and clean to get it running the way it should. Ms. [redacted] stated "We only need it to run for a couple weeks and then we will look to replace it."  Ms [redacted] asked our tech if he thought the boiler would last a couple weeks, he stated it should, but there are no guarantees, especially for a 30 year old boiler in very poor condition.  Our tech stated at a minimum the boiler needs a complete cleaning. Ms. [redacted] stated that she "Didn't want to spend any money on it." Since Ms. [redacted] declined our technicians original recommendation, he did the very minimum to get the boiler running, which was replacing the electric eye. The boiler was up and running. Since Ms. [redacted] was obviously frustrated her boiler failed again, [redacted] explained that there would be a charge and we would get a service tech out there experienced in oil burners. Ms [redacted] again screamed at [redacted] and stated up front that "No way was she paying us any more money."  Apparently they ended up having another contractor come out and do the exact work we recommended on 3/31. Mr. [redacted] admitted to our service manager on Saturday morning that the other contractor performed the work that we originally suggested, in which Ms. [redacted] did not approve.While we regret that this situation happened, even if [redacted] had gone out immediately and repaired the issue Ms [redacted] stated she no way she was paying us any more money. Ms. [redacted] knew the boiler either need to be replaced or completely cleaned. She rolled the dice to not have it repaired properly the first time. If she would have accepted our initial and accurate repair proposal, this unfortunate and frustrating incident could have been avoided.[redacted] President - Seider Heating, Plumbing and ElectricalDirect Line [redacted]Fax [redacted]