Segway Of Oakland

Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ [redacted] could have sent the items back at any timeWe have a sixty day money back guaranteeWe'll extend that period and he can still send the items back for a refund We sent the items to him a couple months agoHe kept maintaining that he did not want the items we sent, but we did not have replacements for what he wantedThen we inquired about him with the manufacturer of the product in question and [redacted] had not sent back hundreds of dollars worth of items that he had promised that he would send back to the manufacturer Segway of Oakland did not even sell [redacted] the items [redacted] purchased the items from Authorized Vaporizer DealerThey are both in our building in OaklandThey are not directly related, and they are run as two separate businessesOne sells vehicles and the other sells medical grade vaporizersThe products that [redacted] bought from us are parts for a very high end vaporizerIt is not an e-cigIt is expensive at over $All of the stuff that we work on and sell is high tech electrical devicesThese machines are intended to help people We tried to get the stuff he wanted for him but the company is in Spain and that item has not been available for usWe told [redacted] we could not get it but he persisted To resolve this issue we are at an impasse [redacted] won't send the stuff back unless we send him the money firstIf [redacted] sends the stuff, then we have no problem refunding himWe do not want to refund him first because the manufacturer told us he did that with ***, and then [redacted] never sent the stuff back Much of our business is with police and security across the North WestWe service Mall Cop scooters, but we also sell and service a number of other high tech gadgetsHe accuses us of being untrustworthy, but people send stuff back to us every day and we refund every day He has always been able to send the items back for a refundIf he is worried about the day money back guarantee expiring, we'll extend itWe regret not being able to get him what he ultimately wanted but his displeasure with that is just too muchWe simply could not replace the item, and he is going bananas about it, but there was nothing we could do about it Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I explained in my initial complaint, I do not trust these people to refund me if I return the merchandise first [redacted] already gave me his word that he would send the correct merchandise I ordered before I shipped back the incorrect merchandiseThis has been over weeks ago and since then many emails have been unanswered [redacted] also told me he was going to sue the manufacturer of the merchandise I ordered and he got angry with me on the phone tooWhen a company gets your order completely wrong, doesn't keep their promises, and doesn't answer their emails it makes a customer distrust that companyThis is why I insist on getting a refund before trusting the company with both my money and the merchandiseI have no confidence I'd ever receive a refund since the company doesn't respond to my emails or keep their promises Final Business Response / [redacted] (4000, 11, 2015/09/11) */ Customer can send it back for a refundCustomer has always been able to send it backWe have a day money back guaranteeWe extended the guarantee period beyond the days to September 30th to give him more timeHe can get a full refund Final Consumer Response / [redacted] (4200, 15, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I initially explained, the owner of this business has broken his promises to me repeatedly and has made a practice of ignoring my calls and emailsThis is why I insisted on a refund and prepaid shipping label BEFORE returning the merchandise I do not trust this business at all at this pointThe owner [redacted] already told me he would issue a refund and then send me a prepaid shipping label to return the merchandise I haveApparently he is going to break this promise as well

Initial Business Response /* (1000, 5, 2015/08/24) */
[redacted] could have sent the items back at any time. We have a sixty day money back guarantee. We'll extend that period and he can still send the items back for a refund.
We sent the items to him a couple months ago. He kept maintaining that he...

did not want the items we sent, but we did not have replacements for what he wanted. Then we inquired about him with the manufacturer of the product in question and [redacted] had not sent back hundreds of dollars worth of items that he had promised that he would send back to the manufacturer.
Segway of Oakland did not even sell [redacted] the items. [redacted] purchased the items from Authorized Vaporizer Dealer. They are both in our building in Oakland. They are not directly related, and they are run as two separate businesses. One sells vehicles and the other sells medical grade vaporizers. The products that [redacted] bought from us are parts for a very high end vaporizer. It is not an e-cig. It is expensive at over $500. All of the stuff that we work on and sell is high tech electrical devices. These machines are intended to help people.
We tried to get the stuff he wanted for him but the company is in Spain and that item has not been available for us. We told [redacted] we could not get it but he persisted.
To resolve this issue we are at an impasse [redacted] won't send the stuff back unless we send him the money first. If [redacted] sends the stuff, then we have no problem refunding him. We do not want to refund him first because the manufacturer told us he did that with [redacted], and then [redacted] never sent the stuff back.
Much of our business is with police and security across the North West. We service Mall Cop scooters, but we also sell and service a number of other high tech gadgets. He accuses us of being untrustworthy, but people send stuff back to us every day and we refund every day.
He has always been able to send the items back for a refund. If he is worried about the 60 day money back guarantee expiring, we'll extend it. We regret not being able to get him what he ultimately wanted but his displeasure with that is just too much. We simply could not replace the item, and he is going bananas about it, but there was nothing we could do about it.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I explained in my initial complaint, I do not trust these people to refund me if I return the merchandise first. [redacted] already gave me his word that he would send the correct merchandise I ordered before I shipped back the incorrect merchandise. This has been over 6 weeks ago and since then many emails have been unanswered.
[redacted] also told me he was going to sue the manufacturer of the merchandise I ordered and he got angry with me on the phone too. When a company gets your order completely wrong, doesn't keep their promises, and doesn't answer their emails it makes a customer distrust that company. This is why I insist on getting a refund before trusting the company with both my money and the merchandise. I have no confidence I'd ever receive a refund since the company doesn't respond to my emails or keep their promises.
Final Business Response /* (4000, 11, 2015/09/11) */
Customer can send it back for a refund. Customer has always been able to send it back. We have a 60 day money back guarantee. We extended the guarantee period beyond the 60 days to September 30th to give him more time. He can get a full refund.
Final Consumer Response /* (4200, 15, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I initially explained, the owner of this business has broken his promises to me repeatedly and has made a practice of ignoring my calls and emails. This is why I insisted on a refund and prepaid shipping label BEFORE returning the merchandise.
I do not trust this business at all at this point. The owner [redacted] already told me he would issue a refund and then send me a prepaid shipping label to return the merchandise I have. Apparently he is going to break this promise as well.