See Kai Run

Complaint: [redacted] I am rejecting this response because:when I had my receipt from the post office and I tracked the package it was delivered 1-i called your customer service representative said it would be another week for my refund since you only get paperwork for returns from your warehouse once a week to the business office and additionally you are having logistic changes with your phone lines and moving offices etcnow that it's been almost months since you signed for my package and still no refund and I threw away the receipt the only response you have for me is provide my usps receipt with tracking? How about you find the package with the shoes that I returned to you? Is your warehouse holding or re-selling shoes that you receive as a return from your customers? What are you doing with shoes that are returned to you that you signed for? Hoping that your customers lose a receipt from months ago and ignore your customers and avoid them to drag out the process and hope I forget? This is absolutely unethical behaviorYour business plan should not be "we will only give you a refund if you can provide a tracking number months later" but when I had it for your customer service representative a few days after you signed for it and it was delivered you told me to wait due to your internal logistical issuesYou signed for my package what did you do with it? I provided the order number and the paperwork was in the box and I provided the item description and the return fromI don't care if your warehouse lost my package that's not my problem and I'm not paying for your logistical issues Sincerely, **

We have responded within business hours to the customer emailA mutual resolution has been agreed upon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I just want my refund considering they signed for my return package and refuse to issue my refund
Sincerely,
**

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: [redacted]
I am rejecting this response because:when I had my receipt from the post office and I tracked the package it was delivered 1-6 I called your customer service representative said it would be another week for my refund since you only get paperwork for returns from your warehouse once a week to the business office and additionally you are having logistic changes with your phone lines and moving offices etc. now that it's been almost 2 months since you signed for my package and still no refund and I threw away the receipt the only response you have for me is provide my usps receipt with tracking? How about you find the package with the shoes that I returned to you? Is your warehouse holding or re-selling shoes that you receive as a return from your customers? What are you doing with shoes that are returned to you that you signed for? Hoping that your customers lose a receipt from 2 months ago and ignore your customers and avoid them to drag out the process and hope I forget? This is absolutely unethical behavior. Your business plan should not be "we will only give you a refund if you can provide a tracking number 2 months later" but when I had it for your customer service representative a few days after you signed for it and it was delivered you told me to wait due to your internal logistical issues. You signed for my package what did you do with it? I provided the order number and the paperwork was in the box and I provided the item description and the return from. I don't care if your warehouse lost my package that's not my problem and I'm not paying for your logistical issues.
Sincerely,
**

Our return process is detailed on our website, www.seekairun.com. We do suggest using a traceable method of shipping to ensure the return package arrives safely. Without the tracking numbers, nor the return paperwork, we have no way of confirming the return package was received by our facility. In this specific instance we did receive the first package and processed the refund for 2 pairs of shoes we had received from you. We are making a one time exception and will process the return for the missing return package without the requested tracking number. Please allow up to 10 business days for the refund to reflect on your account. Please note, in the future we will require a tracking number in order to process a refund on cases where we do not have the package or return paperwork.

We have been in contact with [redacted] regarding the status of this return. We have received 2 pairs of shoes and processed the return on 2/14/17. [redacted] indicated there was a 2nd package returned to us with one pair of shoes. We have asked for the tracking number for the 2nd package but have not...

received a response from [redacted]. We will need both tracking numbers (for both return orders) in order to process the return for the 3rd pair of shoes. Once we have this information we will begin processing the refund on the 3rd pair of shoes.