Sedona Spas Inc.

Have had a recent issue with my spa not heating One of my family members happens to be a licensed electrician, so they were able to diagnose that the heating element wasn't pulling enough volts in order heat the spa (was only pulling instead of the needed) So concluded that a coil may need to be replaced I proceeded to call Sedona spa's to have a brief conversation with a technician about my issue in hopes he could let me know whats wrong and then come out to fix the spa The tech was not in, so I was advised to send over a detailed email with pictures so the tech can take a quick look at it prior to coming out to fix the issue weeks later, still no word from the technician I called back down for an update and spoke to a guy named *** He said that it would be best to schedule the tech to come out to the property to diagnose the problem for $ He wouldn't be able to fix the problem, just diagnose it and then would have to come back out to fix and charge another trip fee The whole point of having the tech look at the detailed email with pictures is to confirm the issue that I am 99% sure we have figured out, so then he can come out and fix the issue instead of making two trips and charging two trip charges I am all about buying local and supporting local companies, but I would steer clear of this company as when you have an issue, they will do what they can to maximize their profits on it Im ok with paying them to fix it obviously, but makes absolutely no sense that the tech would not look at pictures, my email, or have a phone conversation with me prior to coming out, but rather charging $just to come out and have the same conversation with me that I would have with him on the phone Have only had the spa a few years and it is already breaking down (we have had to fix many things besides the heater and we take great care of the spa)

Have had a recent issue with my spa not heating. One of my family members happens to be a licensed electrician, so they were able to diagnose that the heating element wasn't pulling enough volts in order heat the spa (was only pulling 110 instead of the 220 needed). So concluded that a coil may need to be replaced. I proceeded to call Sedona spa's to have a brief conversation with a technician about my issue in hopes he could let me know whats wrong and then come out to fix the spa. The tech was not in, so I was advised to send over a detailed email with pictures so the tech can take a quick look at it prior to coming out to fix the issue. 3 weeks later, still no word from the technician. I called back down for an update and spoke to a guy named [redacted]. He said that it would be best to schedule the tech to come out to the property to diagnose the problem for $110. He wouldn't be able to fix the problem, just diagnose it and then would have to come back out to fix and charge another trip fee. The whole point of having the tech look at the detailed email with pictures is to confirm the issue that I am 99% sure we have figured out, so then he can come out and fix the issue instead of making two trips and charging two trip charges. I am all about buying local and supporting local companies, but I would steer clear of this company as when you have an issue, they will do what they can to maximize their profits on it. Im ok with paying them to fix it obviously, but makes absolutely no sense that the tech would not look at pictures, my email, or have a phone conversation with me prior to coming out, but rather charging $110 just to come out and have the same conversation with me that I would have with him on the phone. Have only had the spa a few years and it is already breaking down (we have had to fix many things besides the heater and we take great care of the spa).