Tell us why hereThe Guest checked inon 8-07-for a night stay( original booking with confirmation #***)The Reservation they made for Saturday August 8th was made on April 5, at 2:08PM was changed on April 5, at 2:13PM to arrive August
13th so in fact they did not have a reservation to stay on 8/8/15….so Requesting service for cleaning on the following day, 8-08-around pm was not possible as we didnot have them staying the night My Director of Sales, *** *** went to the guest room on Saturday morning to advise they did not have a reservation for 8-08-but we did extend the guest another night in the same room and at a lower rate and accommodated their requested cleaning time.The guest did come to our front desk on 8/8/to inquire about their return trip on 08-13-We did in fact have their reservation which was communicated to them (confim # ***)If you would like copied of their reservations showing the booking and changes I can send confirming the above.The guest did inquire about a lost jacketThe jacket was not in our lost and found and we doubled checked the room. We communicated to the guest we did not have the jacketOur front desk agent, *** ***, did not say we had the jacket in the back office but in our back office was a thin black shimmery jacket turned in earlier in the week but was not this guest’s jacketOver the past years of operation we have hundreds of lost item secured and returned to guest. We have not at any time in our history found an employee taking a guest itemMy room manager, maintenance manager and housekeeping manager did check for any mold shower issueWe did not find mold
Tell us why hereThe Guest checked inon 8-07-for a night stay( original booking with confirmation #***)The Reservation they made for Saturday August 8th was made on April 5, at 2:08PM was changed on April 5, at 2:13PM to arrive August
13th so in fact they did not have a reservation to stay on 8/8/15….so Requesting service for cleaning on the following day, 8-08-around pm was not possible as we didnot have them staying the night My Director of Sales, *** *** went to the guest room on Saturday morning to advise they did not have a reservation for 8-08-but we did extend the guest another night in the same room and at a lower rate and accommodated their requested cleaning time.The guest did come to our front desk on 8/8/to inquire about their return trip on 08-13-We did in fact have their reservation which was communicated to them (confim # ***)If you would like copied of their reservations showing the booking and changes I can send confirming the above.The guest did inquire about a lost jacketThe jacket was not in our lost and found and we doubled checked the room. We communicated to the guest we did not have the jacketOur front desk agent, *** ***, did not say we had the jacket in the back office but in our back office was a thin black shimmery jacket turned in earlier in the week but was not this guest’s jacketOver the past years of operation we have hundreds of lost item secured and returned to guest. We have not at any time in our history found an employee taking a guest itemMy room manager, maintenance manager and housekeeping manager did check for any mold shower issueWe did not find mold