Securus Technologies

Securus is awful. It is costly, but what other option do you have? But if you’re going to be costly, at least be functional! The website won’t let me use my debit or credit cards anymore. We moved 6 months ago and ever since, I cannot buy stamps which means I cannot send emessages or money. I have used virtual assistant, emailed several times, waited on hold for about 20 minutes before finally speaking to a lady who told me that Securus just won’t accept my card for some mysterious reason. She suggested that I try a different card, which I had already tried, but I gave it another shot. Still doesn’t work. My cards work everywhere else EXCEPT Securus. The lady also said that I can go get a cash card so I can add money to a Securus account. That way I can pay a fee to get the card, a fee to deposit the money, a fee to buy stamps…what a joke!

I never had any issues with JPay, but Securus has been frustrating to say the least. Maybe there’s a way to get the Dept. of Corrections to revisit the use of Securus as a provider?

I funded two accounts for a relative They moved out of the jail for a short term stay at hospital, where Securus is not used, I funded these accounts percent I am asking for my money on the balance and all I get is the run-around I think they are thinking that if I get enough grief, I will drop the whole this and Securus gets some easy cash

Have tried to set up account with Securus Tech since March of Have spent hours on internet and phone ( mostly on hold ) to get accounts set up These guys are the ONLY option and they ALL SCREWED UP Set up an account online Account closed in days because I couldn't get message to inmate that I had an account Account could ONLY BE ACTIVATED BY CALLING CALL CENTER On hold for HOURS No resolution Activated again by phone agent after SECOND account closing Inmate tries to call and Securus says NO CREDIT ON ACCOUNT Enter card on phone Get on web chat and I get told my account was not set up properly by phone agent THIS IS NOT A COMPANY, IT IS A CLOWN CAR AN EXPENSIVE CLOWN CAR

After signing up to use this service and scheduling a video visit, I received confirmation of my visits and payment of suchWhen it came time for the visit the session would not work and another case would not allow the video to connect! I contacted the video technicians via telephone and was put on hold for minutes and the operator returned to tell me that she could not get in touch with them as they were too busy and for me to try back laterNext day was another call to the techs and I did speak to them and they suggested that while logging into the scheduled video visit to NOT perform the systems check even though you should! Because this will interfere with the visitThe next day we had a visit scheduled and did exactly what they suggested and again no visit was able to be performed because the system has issuesWhen ask for a reimbursement they say to download a form for an investigation and fax it to themAccording to others trying to use this network they too are having troublesWe have tried to login using separate computers all at different places and the same thing happens! These people are scammers for sure!!

I was blocked from visiting my loved one because as they put it " you have too frequent activity"If you try to make time everyday to visit your loved one they will block you from using theur visiting feature for a week

I added funds for my son's commissary account and he never received a penny fr0m those fundsI was also told that they don't tell the inmate about the fundsThis company should not be named Securus because there is nothing secure about this companyMy son told me that other inmates took his fundsApparently, they know how to do this off other inmate's accountsThere is no security with this companyThink of how many other inmate's and their loved ones have been affected by their bad practices and fake company nameThey play the "BLAME Game, tooSecurus blames the institution where my son is at and the institution blames SecurusThey are both in kahoots with each other making money off inmates and their families

I scheduled a remote video visitation this past week Fifteen minutes before the scheduled visit, I began to log in and check to see how I was to connect There was NO "begin visit" button or any way for me to make a connection I called their number only to be waiting With no assistance, the minute visit time was over and the website said I hadn't logged in! I've been trying to speak with someone since and I'm unable to reach anyone! Their "live chat" is useless They either give you that same number to call or tell you to fax in a form for a refund! This is poor customer service at its best! After all of these attempts to get assistance, I did some research on my own and found out who the parent company of Securus Here is the information: [redacted] XXX-XXX-XXXX Speak with [redacted]

I live chated and ask to talk to a person on the phone and he gave me a number which I called and got a machine

Securus takes advantage of people who are already having a hard timeYou pay $every time you deposit money on your account via the internet with a debit cardThey say if you send in a money order you won\'t be chargedIT\'S 2016!! Who sends money orders anymore? Then every month they charge you an additional $in fees for having an account I opened an account on X-XX-XXXX was charged those monthly fee, then on X-XX-XXXX they charged me again another $for these monthly feesThen a minute phone call will cost you over $The made $million in Apparently, they think that people that have loved ones locked up are rich so, we can all afford thisI deposited my last $so, that I could have $on my account so that my husband could call me on birthday because, of those fees they took out, I had $left and now, he can\'t call me on my birthday because that $was eaten up in phine call that lasted minAlso, the wait time to get a customer service rep on the line was minutesThis company is despicableDO NOT USE THEM!! I WILL GO BACK TO WRITING LETTER RATHER THAN GIVE THEM MORE DIMEI will tell anyone and everyone that will listen that this company is nothing but a bunch of crooksWorse then those that are locked up

this company calls with an automated message at least to times a day and this has been going on over a week which is impacting our church operationsthere is no one to contact and a real human body to talk to does not existwe are about to change our church phone number because of all this