Security Systems and Monitoring

** *** ***
*** *** *** *** ***
*** ** *** ***
*** ** ***
*** *** ***To
Whom It May Concern, We
have received *** ***’s complaint regarding the delay in his *** Rebate
Card. First,
we would like to apologize to *** ***
for the delay in receiving his
card. Currently our company is
experiencing a delay in processing the *** Rebate Cards and we are working
quickly to rectify the situation and ensure that all customers receive their
cards in a timely fashion.In
an effort to expedite this process for *** ***, we will be mailing a
check directly to his home, in lieu of the *** gift card. This check was mailed from our office on December
3rdThe tracking number for the check is ***, and she should be
receiving it any day nowYou
are welcome to contact me directly with any additional questions you may have.Best
regards,*** ***Customer
Service ManagerSecurity
Alarm Now***

Security Alarm Now understands and recognizes Ms***t’s concerns; the non-refundable installation fee was disclosed and agreed to within our recorded confirmation of the order, following this Ms***t supplied her Sales Advisor with the card she preferred the transaction to be placed onTo
best assist the customer Ms***t has been refunded her $installation fee, totaling $including taxThis transaction will take an average of 7-business days to reflect within her accountMs***t has been contacted and informed of the installation fee refund.You are welcome to contact me directly with any additional questions you may have.Best regards,*** ***Director of Customer RetentionSecurity Alarm Now###-###-####

To whom it may concern,We would be happy to assist this customer with a trouble call with a technician or trouble shoot over the phone. We have reached out to this customer (on the phone number she had provided to us upon ordering the system) on 2/18/16, 3/04/and 3/14/16. I got a hold
of Mrs*** today and we have scheduled a technician to come out to her house and service her system on 3/17/between 3:pm and 6:pm. We sincerely apologize for the amount of time it has taken to assist this customer.Please let me know if you have any additional questions,Thank you and have a great day!

To whom it may concern,Thank you for bringing this to our attention, we will be sending this customer a Visa gift card from our office by March 7, 2016; In the amount of $100.00.We apologize for the delay, with distribution of this gift card we consider this complaint
resolved.Thank you and have a great day!

14 December 2015Revdex.com (Phoenix, AZ)4428 N. 12th StreetPhoenix, AZ 85014-4585Re: Complaint [redacted] To Whom It May Concern, We have received the complaint regarding Ms. [redacted] Visa Gift Card Rebate.  At this time, we are experiencing a delay in processing our...

Visa Gift Card rebates.  In an effort to expedite this, we will be bypassing our normal 3rd party distributor to send Ms. [redacted] card to her.  Ms. [redacted] $200 Visa Rebate was shipped from our office in Chandler, Arizona to her home in Prattville AL and delivered on 12/04/2015. The tracking number is [redacted] You are welcome to contact me directly with any additional questions you may have. Best regards, Todd Z[redacted]Customer Service ManagerSecurity Alarm Now[redacted]

To whom it may concern,Thank you for bringing this to our attention, we will be sending this customer a Visa gift card from our office by March 17, 2016,  In the amount of $375.00.  We have contacted Miss J[redacted] today to inform her of this and address any other concerns.We...

apologize for the delay, with distribution of this gift card we consider this complaint resolved.Thank you and have a great day!

Security Alarm Now keeps postponing the dates of them sending out the [redacted] Gift Cards, they state above that they mailed the card for me on 12 Oct and that it should take 7-10 days, today is 27 Oct and I have received nothing from them.  Yesterday I called them again and spoke to a supervisor names Ms [redacted], she now tells me that they will be sending out the [redacted] Cards on 2 Nov and that I should receive the card by 10 Nov 15.  This is a pattern of business this company is providing to its customers and it is a terrible practice of theirs.  I deserve to receive my [redacted] Card as they stated when I signed up with them.  I have noticed several complaints with this company concerning them never sending out the [redacted] Cards promised to its customers on [redacted] pages, but the reason I signed up was because of this incentive to receive 2 $200 dollar gift card, which they as of yet have to honor.  Today it is 27 Oct 15 and I am still waiting to receive the gift card.  I have never had to wait over 6 months for a gift card from any other businesses.  Thank you,Mrs [redacted]

7  January 2016Revdex.com (Phoenix, AZ)4428 N. 12th StreetPhoenix, AZ 85014-4585Re: Complaint [redacted] To Whom It May Concern, We have received Ms. [redacted] complaint regarding the delay in her Visa Rebate Card.  First, we would like to apologize to Ms. [redacted]...

for the delay in receiving her card.  Currently our company is experiencing a delay in processing the Visa Rebate Cards and we are working quickly to rectify the situation and ensure that all customers receive their cards in a timely fashion. In an effort to expedite the process for Ms. [redacted] we have mailed a check directly to her home, in lieu of the Visa gift card.  The check was mailed from our office to her home at [redacted] and should be arriving within 2 business days.  She has been emailed the tracking number to [redacted] You are welcome to contact me directly with any additional questions you may have. Best regards, Todd Z[redacted]Customer Service ManagerSecurity Alarm Now[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The appointment was rescheduled today due to weather. I accept that the weather in our area today made travel for the technician dangerous but do not wish for you all to close the complaint until after the work is done and my system is working properly.  Based on the company's past performance, I cannot simply accept their word and I wish for this complaint to remain open until the work is completed and my alarm system works.Thank you,[redacted]

To Whom It May Concern, Thank you for bringing this to our attention.  I apologize that the Visa we mailed on 3/07 did not reach you, we have issued you another Visa in the amount of $100.00 to [redacted].  Please allow 3-5 business days for this to be delivered.  We are sorry for the delay, with the distribution of this gift card we consider this complaint resolved. Please let us know if you have any additional questions.  Thank you for being a customer, and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

30 November 2015RevDex.com (Phoenix, AZ) 4428 N. 12th Street Phoenix, AZ
85014-4585Re: Complaint [redacted]
To
Whom It May Concern, We
have received the complaint regarding Mr. [redacted] Gift Card Rebate.  At
this time, we are experiencing a delay in processing our [redacted]...

Gift Card rebates.  We apologize for the inconvenience. In an effort to expedite this, we will be
bypassing our normal 3rd party distributor to send Mr. [redacted]’s check
to him.  Mr. [redacted]’s $200 rebate check
will be shipped from our office in Chandler with 2-day Express Shipping.  We currently do not have the tracking number
updated as of yet. We will be emailing the tracking information to his email at [redacted] as soon as we have it. You
are welcome to contact me directly with any additional questions you may have.Best
regards,[redacted]         Customer
Service ManagerSecurity
Alarm Now1[redacted]

January 18, 2016Revdex.com (Phoenix, AZ)4428 N. 12th StreetPhoenix, AZ 85014-4585Re: Case ID. [redacted]To Whom It May Concern:In response to your letter dated 1/16/2016 regarding case ID number [redacted], the following are the resolutions requested:Security Alarm Now has spoken with Ms....

[redacted] and has expressed our apologies for the delay in service. Service has been scheduled for Security Alarm Now to service Ms. [redacted] system on 1/23/2015, we have also placed Ms. [redacted] on our early timeslot list to provide service sooner should an appointment come available.If additional information is required please feel free to contact me directly. Best regards,Aashli M[redacted]Director of Operations###-###-####

Dear Mr. and Mrs. [redacted] We sincerely apologize for the delay you have experienced in receiving your visa card rebate, and thank you for correctly completing the redemption process. We are expediting this to be sent from our office rather than the third party vendor. This has been mailed today...

02/15/2016 and please allow 3-5 business days for shipping. Thank you for your follow up and for being a customer!

6  January 2016Revdex.com (Phoenix, AZ)4428 N. 12th StreetPhoenix, AZ 85014-4585Re: Complaint [redacted] To Whom It May Concern, We have received Mr. [redacted] complaint regarding the delay in his Visa Rebate Card.  First, we would like to apologize to Mr. [redacted]...

for the delay in receiving his card.  Currently our company is experiencing a delay in processing the Visa Rebate Cards and we are working quickly to rectify the situation and ensure that all customers receive their cards in a timely fashion. In an effort to expedite the process for Mr. [redacted], we have escalated his $275.00 gift card and it was processed on 1/4/2016 and will be arriving at his home at [redacted] within the next 7-10 business days.   You are welcome to contact me directly with any additional questions you may have. Best regards, Todd Z[redacted]Customer Service ManagerSecurity Alarm Now1[redacted]On Wed, Jan 6, 2016 at 5:24 PM, Todd Zurn  wrote:6  January 2016Revdex.com (Phoenix, AZ)4428 N. 12th StreetPhoenix, AZ 85014-4585Re: Complaint 10976180 To Whom It May Concern, We have received Mr. [redacted] complaint regarding the delay in his Visa Rebate Card.  First, we would like to apologize to Mr. [redacted] for the delay in receiving his card.  Currently our company is experiencing a delay in processing the Visa Rebate Cards and we are working quickly to rectify the situation and ensure that all customers receive their cards in a timely fashion. In an effort to expedite the process for Mr. [redacted], we have escalated his $275.00 gift card and it was processed on 1/4/2016 and will be arriving at his home at [redacted] within the next 7-10 business days.   You are welcome to contact me directly with any additional questions you may have. Best regards, Todd ZurnCustomer Service ManagerSecurity Alarm Now1.480.339.3251

2 November 2015RevDex.com (Phoenix, AZ) 4428 N. 12th Street Phoenix, AZ
85014-4585Re: Complaint [redacted]To
Whom It May Concern, We
have received Ms. M[redacted] complaint regarding her experience with our
company, and I would like to address each separate issue.As
pertaining to Ms....

M[redacted] Visa Gift Card, we have been experiencing a delay
with our 3rd party distributor of the Visa Cards.  We will be bypassing our distributor and
sending Ms. M[redacted] card directly from our office.  This card will be mailed from our office on 9th November, and she should receive it within 7-10 business days from that date.  We do apologize for the delay, and are
working diligently to send these cards to each of our customers.  In
regard to the additional equipment, each customer reviews and signs off on all
additional equipment at the time of the installation.  At the time each order is placed, our
customers are informed that our technicians will make recommendations based on
the needs of the individual homes.  This
is in addition to the free basic package that we provide to every customer, and
our customers are under no obligation to purchase the additional equipment that
the technician recommends.  The equipment
and discounted price were agreed upon at the time of the installation.  In
regard to the monthly monitoring rate, again, the technician recommended, and
the customer agreed, to the Pulse upgrade, allowing the customer to have remote
access to their system.  As soon as we
were made aware that the customer did not want this upgrade, we made the
necessary adjustments, and the customer received a $10 credit on their next
month’s bill for the error.You
are welcome to contact me directly with any additional questions you may have.Best
regards,Katie
W[redacted]Customer
Service SupervisorSecurity
Alarm Now[redacted]

Yes, the company has spoken to me WHEN AND IF I can actually get ahold of them. They have apologized, but at this point I feel that is simply not enough. I should not have had to wait over a month to have all of my equipment I ordered and to have a system I can actually fully use. This company does not seem to care about its customer service or the happiness of their customers. For the small amount of time that it will take a technician to be at my house I'm sure someone could have been called in or made to work a little later. The last time my appointment was cancelled I missed an entire day of work sitting around waiting for a technician that never showed up. Even the company had trouble reaching the technician and when they finally tracked him down his explanation for not showing was that his previous job ran over and it was his quitting time so he simply went home. He never notified the company or me. They do have an appointment scheduled to come to my home on January 23rd, however I am very fearful that they will cancel that appointment as well especially because in my area we are due to get a lot of snow. I cannot take an earlier appointment this week because I cannot miss work AGAIN for this. I already took an entire day off on Friday January 15th waiting for a technician that never showed. I WILL NOT do that again nor should I have to.

To Whom it May Concern,Thank you for bringing this to our attention.  Our customer was advised during the initial sales call on our rebate process.  We sincerely apologize that there was a miscommunication with the process of filling out and sending in a rebate form, in this case due to all of the confusion we will be sending this customer a rebate card from our office within 24 hours, please allow 3-5 business days for this to reach you.With distribution of this gift card we consider this complaint resolved.Please let us know if you have any further questions, thank you and have a great day!

Hello,Thank you for reaching out to Security Alarm Now. Their argument is that they've been sending me letters and leaving me voice mails. All calls go to my cell phone, and I never received one from them. Or at the very least, no one ever left me a message identifying themselves as being from Security Alarm Now. I don't return calls to robot messages as they are telemarketers, so if their system uses that kind of service they won't get a call back from me.As for a call to their service I made in May, I don't remember that, and if I had made the call and they told me my account was past due I would have rectified the situation immediately. Also, no repairs were ever performed or needed, and my alarm continued to work all the way till late October. I have not been receiving invoices in the mail either. The first thing I received in the mail regarding this matter was the collections letter. Obviously I check my mail, which is how I came across that letter. I immediately acted on it. I feel as if this is a sham by their company: as soon as a client misses a payment, let it go till they can put them into collections and collect the full contract amount even though they've only been signed up for a small amount of the time. They get out of their services early and then get to collect for the full amount.My hope is that this isn't the case, and that I've just been pushed through the system automatically without anyone taking time to look and see that I admit I missed the payments by way of my CC being cancelled, and once I realized it I've made every effort to solve the problem and continue with my contract.Since day one of this, I have offered to immediately make a payment via credit card on the past due balance and to bring my account current, as well as set up my monthly billing again on another card that we don't use in public or online so I don't have to worry about it getting stolen and this happening again. I will make that payment IMMEDIATELY, and I have stated as such before.I'm not trying to get out of my contract, if anything I'm trying to get back IN. I'm not trying to skirt on making any past due payments, I've said I would pay to bring my account current as soon as they would take my call. More than anything, I just want my house to be secure again, as I thought it had been up until October. I am willing to continue on with my contract with this company until it is complete if they are willing to accept payment and take my account out of collections.They have a quote on their website in the "Our Values" part that says: “We believe that when we focus on “always doing what is right,” good
things will come.”I'd like to see them stick to that. Thank you.[redacted]