Security Mini Storage

(Note - I do not see our correspondence from 11/25/included in the case history It was mailed to ***@centraltxRevdex.com.org I can re-send if you did not receive.)We stand by the manager's previous statement that the unit had to be cleaned out.The attached rent roll is from May 1, When the manager, Ms***, walks the property on the 1st of the month, she prints out a rent roll which lists every unit number and the tenant name or 'vacant' She then notates the status of the property using various codes, for example: CL = clean out; NV = needs vacant lock; VL = already has vacant lock As you can see on the attached, Ms [redacted] made notations next to several units PLEASE NOTE THE 'CL' NEXT TO MR***' NAME IN UNIT # Ms [redacted] has consistently used this system to record the status of the property since she took over as manager in April 2005.I realize we are in a "he said" / "she said" situation; however, the attached shows that we have a systematic procedure in place to accurately gather and document our property information Ms [redacted] is a seasoned manager, and is precise, diligent and thorough She is also fair - please note that she accepted Mr***' assertion that he had 'verbally' given notice to the weekend manager at the time he leased the unit Ms [redacted] decided to waive the 'no written notice' fee in the interest of customer service, even though, legally, she could have enforced that condition of the lease We have worked with this customer as much as we can We hope you will agree that our statements are backed up by sound documentation and, therefore, deemed credible Thank you for your time.(Side note: In prior correspondence, I may have accidentally labeled the $'clean out' fee as a 'no written notice' fee THIS WAS SOLELY MY MISTAKE The final bill sent to Mr [redacted] referenced the May rent of $and the Clean Out fee of $25.00, for a total of $ As mentioned above, the 'no written notice' fee was waived I am sorry if I caused any confusion due to my use of the wrong phrase.)?

November 4,
Revdex.com Corporate Office *** ** *** ***
*** ** ***
Re: Complaint #***
Security Mini Storage
To Whom It May Concern:
In response to the above referenced complaint, I have the following information, as provided by the
on-site manager:
There is no move-out notice in the fileWe require a written move-out notice, which must be received days prior to the end of the month (as shown in item #of the attached lease)If they vacate without providing the notice, we charge a $no-notice fee (also noted in item #6)They are instructed that all belongings must be out and their lock removedIf the lock is still on the unit when we walk the property on the 1st of the month, they will be charged for the additional month's rental
The manager walked the property on the 1" of May with a rent roll showing all units and whether vacant or occupiedShe made notes on the rent roll if a unit was empty so she could put one of our 'vacant' locks on it to prevent unauthorized accessIf there was a tenant lock on the unit, then it was considered occupied (or leased), as we could not access or rent the unit
According to the manager's notes, there was a lock on the unit on the 1st of May, which generated a lease charge for MayThe lock had been removed by the of MayMr*** was mailed a final statement on May We received no responseThe balance was then turned over to the collections company on September 17th,
Sincerely,
** *** ***
Controller

Complaint: [redacted]
I am rejecting this response because:The site manager's response is not entirely truthful:  The site manager stated that she had to clean out my storage space; she did not- my son and I swept it out thoroughly- no garbage or home items were left at all. I question her integrity fully regarding this statement alone. The site manager was correct regarding my failure to submit a written notice to her however- When I established the account, I was made aware of the requirement; I joked with the weekend lady in the office (Latin accent from Salado), at the time, that I could use a "post-it" note to submit a written notice at that time; she assured me that it was unnecessary and she would place it in the notes section of my electronic account (that the account would be terminated at the end of 90 days). I explained to your office manager, when I called the third month, that I could not possibly be late because I had paid for all 3 months in full under the "3rd month for a $1 promotion); the office manager stated at that time that she was dissatisfied with the weekend manager because she had failed to fully establish accounts and notes for other account holders (she corrected the account at that time- knowing that mistakes had been made by the other employee). It did not occur to me to mention the termination note at that time. I submit that the business's failure to maintain accurate records, maintain protocols consistently, and communicate clearly with one another, does not constitute a failure to adhere to the contract, made void by the business's deviation, by me. As to the date I vacated the unit: I do not recall the specific date but, by nature, am a stickler for rules and consistency (I am a high school principal); I believe that I vacated prior to the terminal date on my contract. I simply submit, that the manager has not performed consistently in other regards and it is a possibility that she did in this aspect as well. I refer to the first paragraph of my rebuttal: I question her integrity entirely based on a fact I know to be truthful: My son and I thoroughly cleaned out the unit and removed all of the contents entirely.  Again, I simply wish for the charges to be removed and the matter to be closed. Thank you for your time.[redacted]
Regards,
[redacted]

(Note - I do not see our correspondence from 11/25/114 included in the case history.  It was mailed to [redacted]@centraltxRevdex.com.org.  I can re-send if you did not receive.)We stand by the manager's previous statement that the unit had to be cleaned out.The attached rent roll is from May 1, 2014.  When the manager, Ms. [redacted], walks the property on the 1st of the month, she prints out a rent roll which lists every unit number and the tenant name or 'vacant'.  She then notates the status of the property using various codes, for example:  CL = clean out; NV = needs vacant lock; VL = already has vacant lock.  As you can see on the attached, Ms. [redacted] made notations next to several units.  PLEASE NOTE THE 'CL' NEXT TO MR. [redacted]' NAME IN UNIT #094.  Ms. [redacted] has consistently used this system to record the status of the property since she took over as manager in April 2005.I realize we are in a "he said" / "she said" situation; however, the attached shows that we have a systematic procedure in place to accurately gather and document our property information.  Ms. [redacted] is a seasoned manager, and is precise, diligent and thorough.  She is also fair - please note that she accepted Mr. [redacted]' assertion that he had 'verbally' given notice to the weekend manager at the time he leased the unit.  Ms. [redacted] decided to waive the 'no written notice' fee in the interest of customer service, even though, legally, she could have enforced that condition of the lease.  We have worked with this customer as much as we can.  We hope you will agree that our statements are backed up by sound documentation and, therefore, deemed credible.  Thank you for your time.(Side note:  In prior correspondence, I may have accidentally labeled the $25 'clean out' fee as a 'no written notice' fee.  THIS WAS SOLELY MY MISTAKE.  The final bill sent to Mr. [redacted] referenced the May rent of $49.00 and the Clean Out fee of $25.00, for a total of $74.00.  As mentioned above, the 'no written notice' fee was waived.  I am sorry if I caused any confusion due to my use of the wrong phrase.)?