Security Force

Mrs [redacted] We had sent in a request in for the outside branch that contacted you to pull the recordingWe do not record every call we make or retain them in storage foreverWe don't find it convenient to not have it because the recording would only help figure out the issueDue to when the call was made, this call is over days out and is deleted at this pointAs we stated in our prior response, the internal work order for your home has intimate information that we would only have been able acquire by speaking with someone at your homeThe info about doors in your home, pit bulls, and birthdayNow with that being said, as you can see we do take any concerns our clients or the public have, very seriously as you can validate by our A+ rating with the Revdex.comAt this point what we can do, is we called into [redacted] to request this removal [redacted] has complete control of how this proceeds but this would be the only thing we can initiate at this pointAgain we can not validate your issue occurred, as you are stating but we understand your concernWe will check back in with [redacted] over the next days, as that's what they state this process takes Again we do apologize for any confusion and look forward to resolving this.Thanks

The homeowner notified us of discoloration on their trim in the fall of We had our super and lumber rep go out to take a look at itWe informed the customer it looked like surface mold and offered to clean and repaint the trim using a paint with a mold inhibitor additive despite the home no longer being under warranty The homeowner did not respond to this offer A couple of months later, they had an attorney send us a letter asking for an additional year warranty The year warranty has already expired yet we are willing to clean and repaint this area for them However, we are not prepared to give an additional year warranty We will be happy to provide documentation regarding the products we use and proceed with the painting as soon as the homeowner accepts our offer to do so